<div dir="ltr">Yea, this is the issue. Almost all of my customers want agents to be able to work from home if possible so forces us to go full Jabber for agents or split desk phone and CIPC with extension mobility. Desk phone and CIPC seems to be the popular choice.</div><div class="gmail_extra"><br><div class="gmail_quote">On Mon, Apr 2, 2018 at 2:51 PM, Ben Amick <span dir="ltr"><<a href="mailto:bamick@humanarc.com" target="_blank">bamick@humanarc.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
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<p class="MsoNormal">Gotcha, so the issue only exists because of partial teleworking. Outside of supervisors in my environment everyone is either 100% telework or 100% in office so it’s never been a problem for us, and everyone just uses CIPC anyways outside
of a few legacy desk phone deploys.<u></u><u></u></p><span class="">
<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal"><span style="color:#595959">Ben Amick<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:#595959">Unified Communications Analyst<u></u><u></u></span></p>
</div>
<p class="MsoNormal"><u></u> <u></u></p>
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<div style="border:none;border-top:solid #e1e1e1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com" target="_blank">MLoraditch@<wbr>heliontechnologies.com</a>>
<br>
<b>Sent:</b> Monday, April 2, 2018 2:48 PM<br>
<b>To:</b> Ben Amick <bamick@HumanArc.com>; Brian Meade <<a href="mailto:bmeade90@vt.edu" target="_blank">bmeade90@vt.edu</a>>; Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a>><span class=""><br>
<b>Cc:</b> Cisco VoIP Group <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
</span><b>Subject:</b> RE: [cisco-voip] Jabber Multiline is Here<u></u><u></u></p>
</div>
</div><div><div class="h5">
<p class="MsoNormal"><u></u> <u></u></p>
<p><strong><span style="font-size:9.0pt;font-family:"Calibri",sans-serif;color:red">Security Notice:</span></strong><span style="font-size:9.0pt;font-family:"Calibri",sans-serif;color:red"> This is an EXTERNAL email. Please exercise caution and DO NOT open
attachments or click links from unknown or unexpected senders. </span><u></u><u></u></p>
<div>
<p class="MsoNormal"><span style="color:#1f497d">I’m going to presume my answer is the same as Brian’s but our Call Center staff all have hard phones at the office, but when they work from home they need to use a softphone. Since UCCX requires agent extensions
only exist on one device, they have to use EM and Jabber doesn’t support EM so we have to provision them with CIPC for at home usage.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d"><u></u> <u></u></span></p>
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<p class="MsoNormal"><b><span style="color:#f3800b">Matthew Loraditch</span></b><b><span style="font-family:"remialcxesans",serif;color:#f3800b"></span></b><b><span style="color:#f3800b"><u></u><u></u></span></b></p>
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<p class="MsoNormal"><b><span style="color:gray">Sr. Network Engineer<u></u><u></u></span></b></p>
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<p class="MsoNormal"><span style="color:#f3800b">p:</span><span style="color:gray"> <a href="tel:443.541.1518" id="m_-1021803408891524144LPlnk689713" target="_blank"><strong><span style="font-family:"Calibri",sans-serif;color:gray;font-weight:normal;text-decoration:none">443.541.1518</span></strong></a><u></u><u></u></span></p>
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<p class="MsoNormal"><span style="color:#f3800b">w:</span><span style="color:gray"> <a href="http://www.heliontechnologies.com/" id="m_-1021803408891524144LPlnk689713" target="_blank"><strong><span style="font-family:"Calibri",sans-serif;color:gray;font-weight:normal;text-decoration:none">www.heliontechnologies.com</span></strong></a><u></u><u></u></span></p>
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<p class="MsoNormal"><span style="color:gray"> | <u></u><u></u></span></p>
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<p class="MsoNormal"><span style="color:#f3800b">e:</span><span style="color:gray"> <a href="mailto:MLoraditch@heliontechnologies.com" id="m_-1021803408891524144LPlnk689713" target="_blank"><strong><span style="font-family:"Calibri",sans-serif;color:gray;font-weight:normal;text-decoration:none">MLoraditch@<wbr>heliontechnologies.com</span></strong></a><u></u><u></u></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:1.0pt"><a href="https://facebook.com/heliontech" id="m_-1021803408891524144LPlnk689713" target="_blank"><span style="text-decoration:none"><img border="0" width="18" height="18" style="width:.1875in;height:.1875in" id="m_-1021803408891524144_x0000_i1026" src="cid:image003.png@01D3CA91.D529C730" alt="Facebook"></span></a><u></u><u></u></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:1.0pt"><a href="https://twitter.com/heliontech" id="m_-1021803408891524144LPlnk689713" target="_blank"><span style="text-decoration:none"><img border="0" width="18" height="18" style="width:.1875in;height:.1875in" id="m_-1021803408891524144_x0000_i1027" src="cid:image004.png@01D3CA91.D529C730" alt="Twitter"></span></a><u></u><u></u></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:1.0pt"><a href="https://www.linkedin.com/company/helion-technologies" id="m_-1021803408891524144LPlnk689713" target="_blank"><span style="text-decoration:none"><img border="0" width="18" height="18" style="width:.1875in;height:.1875in" id="m_-1021803408891524144_x0000_i1028" src="cid:image005.png@01D3CA91.D529C730" alt="LinkedIn"></span></a><u></u><u></u></span></p>
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<p class="MsoNormal"><b>From:</b> cisco-voip <<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.<wbr>nether.net</a>>
<b>On Behalf Of </b>Ben Amick<br>
<b>Sent:</b> Monday, April 2, 2018 2:41 PM<br>
<b>To:</b> Brian Meade <<a href="mailto:bmeade90@vt.edu" target="_blank">bmeade90@vt.edu</a>>; Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a>><br>
<b>Cc:</b> Cisco VoIP Group <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
<b>Subject:</b> Re: [cisco-voip] Jabber Multiline is Here<u></u><u></u></p>
</div>
</div>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Brian,<u></u><u></u></p>
<p class="MsoNormal">If you move to multiline on Jabber and decommission softphones/deskphones as a byproduct, what issue does that generate with UCCX?
<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Being that Jabber tethers to your own controlled device without a specific CSF specified, what use case would extension mobility fulfill that jabber itself wouldn’t?<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<div>
<p class="MsoNormal"><span style="color:#595959">Ben Amick<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:#595959">Unified Communications Analyst<u></u><u></u></span></p>
</div>
<p class="MsoNormal"><u></u> <u></u></p>
<div>
<div style="border:none;border-top:solid #e1e1e1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> cisco-voip <<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.<wbr>nether.net</a>>
<b>On Behalf Of </b>Brian Meade<br>
<b>Sent:</b> Monday, April 2, 2018 2:05 PM<br>
<b>To:</b> Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a>><br>
<b>Cc:</b> Cisco VoIP Group <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
<b>Subject:</b> Re: [cisco-voip] Jabber Multiline is Here<u></u><u></u></p>
</div>
</div>
<p class="MsoNormal"><u></u> <u></u></p>
<p><strong><span style="font-size:9.0pt;font-family:"Calibri",sans-serif;color:red">Security Notice:</span></strong><span style="font-size:9.0pt;color:red"> This is an EXTERNAL email. Please exercise caution and DO NOT open attachments or click links from unknown
or unexpected senders. </span><u></u><u></u></p>
<div>
<div>
<p class="MsoNormal">Big holdup looks to be no multiline with MRA, still only single line there.
<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">The other big issue is no extension mobility support and UCCX is still enforcing their single device policy. I've been having some discussions with the Jabber/UCCX teams around this. Right now CIPC is EOL but I'm still having to do active
deployments of it due to this issue as I'm sure many others are hitting.<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">On Mon, Apr 2, 2018 at 1:43 PM, Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a>> wrote:<u></u><u></u></p>
<blockquote style="border:none;border-left:solid #cccccc 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt">
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<p class="MsoNormal">Let’s hope voicemail works with multi lines.
<span style="font-family:"Segoe UI Emoji",sans-serif">😉</span><u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">---</span><u></u><u></u></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif">Lelio Fulgenzi, B.A.</span></b><span style="font-family:"Arial",sans-serif"> | Senior Analyst</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#333333">Computing and Communications Services</span><span style="font-family:"Arial",sans-serif"> | University of Guelph</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">Room 037 Animal Science & Nutrition Bldg | <a href="https://maps.google.com/?q=50+Stone+Rd+E+%7C+Guelph,+ON+%7C+N1G+2W1&entry=gmail&source=g">50 Stone Rd E | Guelph, ON | N1G 2W1</a></span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><a href="tel:(519)%20824-4120" target="_blank">519-824-4120 Ext. 56354</a> |
<a href="mailto:lelio@uoguelph.ca" target="_blank"><span style="color:#0563c1">lelio@uoguelph.ca</span></a></span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"> </span><u></u><u></u></p>
<p class="MsoNormal"><a href="http://www.uoguelph.ca/ccs" target="_blank"><span style="font-family:"Arial",sans-serif">www.uoguelph.ca/ccs</span></a><span style="font-family:"Arial",sans-serif;color:#1f497d">
| @UofGCCS on Instagram, Twitter and Facebook</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"> </span><u></u><u></u></p>
<p class="MsoNormal"><img border="0" width="187" height="100" style="width:1.9479in;height:1.0416in" id="m_-1021803408891524144m_-8141143036670647042Picture_x0020_1" src="cid:image006.png@01D3CA91.D529C730" alt="University of Guelph Cornerstone with Improve Life tagline"><u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal"><b>From:</b> cisco-voip [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@<wbr>puck.nether.net</a>]
<b>On Behalf Of </b>Anthony Holloway<br>
<b>Sent:</b> Monday, April 2, 2018 10:44 AM<br>
<b>To:</b> Cisco VoIP Group <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
<b>Subject:</b> [cisco-voip] Jabber Multiline is Here<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<div>
<p class="MsoNormal">Just in case you missed it, Jabber multiline made it into 12.0. You'll need to be on CUCM 11.5(1)SU4 and install a COP file to support it.<u></u><u></u></p>
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<p class="MsoNormal"><span style="font-size:9.5pt;font-family:"Arial",sans-serif;color:#222222">Release Notes</span><u></u><u></u></p>
</div>
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<p class="MsoNormal"><span style="font-size:9.5pt;font-family:"Arial",sans-serif;color:#222222"><a href="https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/Windows/12_0/RN/jabw_b_release-notes-for-cisco-jabber_12.html#reference_6CABFFC6E6E2B025EA1C691A8744962A" target="_blank"><span style="color:#1155cc">https://www.cisco.com/c/en/us/<wbr>td/docs/voice_ip_comm/jabber/<wbr>Windows/12_0/RN/jabw_b_<wbr>release-notes-for-cisco-<wbr>jabber_12.html#reference_<wbr>6CABFFC6E6E2B025EA1C691A874496<wbr>2A</span></a></span><u></u><u></u></p>
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<p class="MsoNormal"><span style="font-size:9.5pt;font-family:"Arial",sans-serif;color:#222222">Configuration Guide</span><u></u><u></u></p>
</div>
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<p class="MsoNormal"><span style="font-size:9.5pt;font-family:"Arial",sans-serif;color:#222222"><a href="https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/12_0/cjab_b_feature-configuration-for-cisco-jabber-120/cjab_b_feature-configuration-for-cisco-jabber-120_chapter_011.html#reference_08DB2E9280C0A8ABF98E1B329604E883" target="_blank"><span style="color:#1155cc">https://www.cisco.com/c/en/us/<wbr>td/docs/voice_ip_comm/jabber/<wbr>12_0/cjab_b_feature-<wbr>configuration-for-cisco-<wbr>jabber-120/cjab_b_feature-<wbr>configuration-for-cisco-<wbr>jabber-120_chapter_011.html#<wbr>reference_<wbr>08DB2E9280C0A8ABF98E1B329604E8<wbr>83</span></a></span><u></u><u></u></p>
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<p class="MsoNormal"><span style="font-size:9.5pt;font-family:"Arial",sans-serif;color:#222222">Video Demo</span><u></u><u></u></p>
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<p class="MsoNormal"><span style="font-size:9.5pt;font-family:"Arial",sans-serif;color:#222222"><a href="https://youtu.be/Cosfzf7XoBo" target="_blank"><span style="color:#1155cc">https://youtu.be/Cosfzf7XoBo</span></a></span><u></u><u></u></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><br>
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