<div dir="ltr">Seems like I have this discussion with a customer at least once a month.<div><br></div><div>Sometimes I think some of these cloud-providers offering no off-hook dialing have done it right, but I'm an off-hook dialer myself.</div></div><div class="gmail_extra"><br><div class="gmail_quote">On Thu, Apr 12, 2018 at 1:43 PM, Anthony Holloway <span dir="ltr"><<a href="mailto:avholloway+cisco-voip@gmail.com" target="_blank">avholloway+cisco-voip@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">It's surprising to me, how many people I hear these days, asking to remove the PSTN access code (typically a 9 in the US), but then still want intra- and inter-site abbreviated dialing habits to be supported. The usual defense is: "I don't have to dial a 9 on my cell phone." Though, these same people admit that they cannot 4 digit dial on their cell phones either.<div><br></div><div>I have one customer who was talked into a design by someone else, and just the opposite of OP, they have to dial a "1" for all calls, local and national. And so, none of the intra- or inter-site abbreviated dialing habits start with a 1.</div><div><br></div><div>So, in a way, they're still dialing a PSTN access code, it just happens to be "1" and not "9".</div><div><br></div><div>Oh, and they cannot have a 0 operator extension, because of international dialing habits starting with 011.</div><div><br></div><div>That's not great, but I get it. People ask for things from an ignorant place, and it's our jobs as experts to inform and lead design discussions.</div><div><br></div><div>I think everyone should avoid inter-digit timeouts (aka post dial delay, aka T.302, aka "Why isn't my call working?") in their design, and Cisco has now given us the glorious check box for translation patterns: "Do Not Wait For Interdigit Timeout On Subsequent Hops" to help do just that. Now, in variable length numbering plans within E164, it's not un-avoidable, but in the US and for intra- and inter-site dialing, it is avoidable.</div><div><br></div><div>Actually, it's not like what I think is the best design solution just because I think it is, but rather, it's actually a published design practice from Cisco in their Preferred Architecture for Enterprise Collaboration 11.6:</div><div><br></div><div><i>"Starting the design process with an overview of all dialing habits makes sure that overlaps between any two dialing habits leading to inter-digit timeouts are detected and can be resolved before starting the dial plan deployment. Avoiding overlaps with any other (typically on-net) dialing habit is the key reason for using a PSTN access code (typically 9 in the US, as shown above)."</i></div><div><br></div><div>Source: <a href="https://www.cisco.com/c/en/us/td/docs/solutions/CVD/Collaboration/enterprise/11x/116/collbcvd/control.html" target="_blank">https://www.cisco.com/<wbr>c/en/us/td/docs/solutions/CVD/<wbr>Collaboration/enterprise/11x/<wbr>116/collbcvd/control.html</a></div><div><br></div><div>To answer the OP question more directly: well, it depends.</div><div><br></div><div>The timer expiring has nothing to do with the pattern that was matched. For example, if you had the following two Translation patterns as potential matches:</div><div><br></div><div>1XXX Urgent</div><div>135! Non-Urgent</div><div><br></div><div>And you dialed 1350, you could not dial anymore digits after the 0, even though we've used the ! to indicate more digits could follow. Furthermore, the pattern with UP on it, is not matched, because 135! has less potential matches (aka is the closest match).</div><div><br></div><div>So, with that knowledge, and with what Brian said, you could do this:</div><div><br></div><div>XXXX Non-Urgent - Used for intra-site abbreviated dialing - Uses a CSS that can only reach internal extensions</div><div>[2-9]XX[2-9]XXXXXX Urgent - Used for US Local and National PSTN dialing - Uses CSS inheritence to match next hop RP for PSTN routing</div><div><br></div><div>So if the user dialed 6120, then waits for the timer to expire, CUCM selects the XXXX non-urgent pattern. Then, if the user dials 6125551212, CUCM selects the urgent pattern for PSTN and routes the call.</div><div><br></div><div>In that way, your internal dialing uses one CSS, while your PSTN calls use another, and your internal dialing (which should be thought of as fast) will now have a post dial delay (default 15 seconds).</div><div><br></div><div>Though, I must go back to the beginning of what I was saying, and say that I think you should review the documentation on dial plan design. There are even two great sessions at Cisco Live every year on the topic, which you can watch for free right now:</div><div><br></div><div><div><a href="https://www.ciscolive.com/global/on-demand-library/?search=dial%20plan%20fundimentals&search.event=ciscoliveus2017#/session/1484348904036001WD7Q" target="_blank">Enterprise Dial Plan Fundamentals - BRKUCC-2008</a></div></div><div><br></div><div><div><a href="https://www.ciscolive.com/global/on-demand-library/?search=advanced%20dial%20plan&search.event=ciscoliveus2017#/session/1484348904069001Wggq" target="_blank">Advanced Dial Plan Design for Unified Communications Networks - BRKUCC-3000</a></div></div></div><div class="HOEnZb"><div class="h5"><br><div class="gmail_quote"><div dir="ltr">On Thu, Apr 12, 2018 at 10:00 AM Brian Meade <<a href="mailto:bmeade90@vt.edu" target="_blank">bmeade90@vt.edu</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">Can't you just add those partitions to the existing CSS and make sure Urgent Priority isn't checked on the 5-digit extensions?</div><div class="gmail_extra"><br><div class="gmail_quote">On Thu, Apr 12, 2018 at 10:52 AM, Carlo Calabrese via cisco-voip <span dir="ltr"><<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div><div style="color:#000;background-color:#fff;font-family:Helvetica Neue,Helvetica,Arial,Lucida Grande,sans-serif;font-size:13px"><div id="m_2556690593315641785m_4339349293154102214m_-8895132353656578851yui_3_16_0_ym19_1_1523544413947_3263"> Users are doing 10 digit dialing so any calls local or long distance are just 10 digits. </div><div id="m_2556690593315641785m_4339349293154102214m_-8895132353656578851yui_3_16_0_ym19_1_1523544413947_3262" dir="ltr">they also want to do 5 digit dialing to the cube next door. I have *XXXX XXXX*</div><div id="m_2556690593315641785m_4339349293154102214m_-8895132353656578851yui_3_16_0_ym19_1_1523544413947_3264" dir="ltr">but is there a way to look for a dial pattern in a different partition after the inter-digit time out is reached.</div><div id="m_2556690593315641785m_4339349293154102214m_-8895132353656578851yui_3_16_0_ym19_1_1523544413947_3265" dir="ltr"><br></div><div dir="ltr">So they user would start dialing and if they only dial 5 digits and after the inter-digit timeout is reached, it would look at another CSS.</div><div dir="ltr"><br></div><div dir="ltr">Thanks.</div><span class="m_2556690593315641785m_4339349293154102214HOEnZb"><font color="#888888"><div id="m_2556690593315641785m_4339349293154102214m_-8895132353656578851yui_3_16_0_ym19_1_1523544413947_3266" dir="ltr"><br></div><div dir="ltr">Carlo </div></font></span></div></div><br>______________________________<wbr>_________________<br>
cisco-voip mailing list<br>
<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<a href="https://puck.nether.net/mailman/listinfo/cisco-voip" rel="noreferrer" target="_blank">https://puck.nether.net/<wbr>mailman/listinfo/cisco-voip</a><br>
<br></blockquote></div><br></div>
______________________________<wbr>_________________<br>
cisco-voip mailing list<br>
<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<a href="https://puck.nether.net/mailman/listinfo/cisco-voip" rel="noreferrer" target="_blank">https://puck.nether.net/<wbr>mailman/listinfo/cisco-voip</a><br>
</blockquote></div>
</div></div></blockquote></div><br></div>