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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US">Hi, Ryan.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US">CUCM/Presence is 11.5 SU2. If those messages appear in the default log level, I haven´t seen any.<br>
And I am not sure the bug applies, as I havn´t been told of any general degradation, besides the 20-min CPU spike.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US">As a fix/workaround I asked my customer to add multiple SRV records for cisco-uds. (they have only one, pointing to the
affected subscriber).<br>
The internal Jabber clients use EDI, but all the cucm-uds calls come from the Expressway and MRA Jabber clients.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US">Regards,<o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US">Ariel.<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">De:</span></b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Ryan Ratliff (rratliff) [mailto:rratliff@cisco.com]
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<b>Enviado el:</b> lunes, 16 de abril de 2018 01:26 p.m.<br>
<b>Para:</b> ROZA, Ariel </span><span lang="ES" style="font-size:11.0pt;font-family:"Calibri",sans-serif"><Ariel.ROZA@LA.LOGICALIS.COM><br>
<b>CC:</b> cisco-voip list <cisco-voip@puck.nether.net><br>
<b>Asunto:</b> Re: [cisco-voip] Cisco Jabber, UDS, High CPU<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">What version of UCM are you on? If it’s 11.5 SU3 check informix ccm.log for something like this:
<o:p></o:p></p>
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<p class="MsoNormal">23:13:59 SCHAPI: last statement aus_refresh_stats(integer,integer)<o:p></o:p></p>
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<p class="MsoNormal">23:13:59 SCHAPI: [Auto Update Statistics Refresh 43-2] Error -217 Column (aus_cmd_dbs_priority) not found in any table in the query (or SLV is undefined). <o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">This is CSCva78144.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">I ask because I’m pretty sure one of those last two numbers is the time taken to process the request, and neither of those are a good number.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">-Ryan <o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Apr 13, 2018, at 2:22 PM, ROZA, Ariel <<a href="mailto:Ariel.ROZA@la.logicalis.com">Ariel.ROZA@la.logicalis.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Hi, guys and gals.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">I am trying to troubleshoot a High CPU Alarm on a CUCM Subscriber:</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">I ran the “utils diagnose test” command and got warnings on the tomcat_sessions module. gathered all the tomcats logs around the time of the event and found lots
of <b>GET /cucm-uds/users HTTP/1.1 200 1383 1611</b><span class="apple-converted-space"> </span>queries.</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">In the Bug Search tool I found several bugs for old jabber versions regarding this, one enhancement request but no fixes.</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">I was wondering if it is possible to load balance the UDS queries around the cluster using several DNS SRV records for _<i>cisco-uds.</i>_tcp<domain> with the
same priority /weight to load balance the queries, or if this breaks functionality, somehow. The only examples I found are ones with different weight/priority.</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">Regards,</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#E41E26"> </span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#E41E26">Ariel Roza</span></b><span class="apple-converted-space"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#1F497D"> </span></span><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#1F497D"><br>
</span><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#3F4243">Collaboration Support Engineer</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#3F4243">t: +54 11 5282-0458</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#3F4243">c: +54 9 11 5017-4417 webex:<span class="apple-converted-space"> </span></span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><a href="https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Flogicalis-la.webex.com%2Fjoin%2Fariel.roza&data=02%7C01%7CAriel.ROZA%40la.logicalis.com%7C4b35caa30dc64d803bde08d5a3b6b99f%7C2e3290cb8d404058abe502c4f58b87e3%7C0%7C1%7C636594927564159330&sdata=ZQi5sFrZq917itDJw9c%2BMgeuLZzKVI0Qh%2FJhV4bZVKY%3D&reserved=0"><span lang="EN-US" style="font-size:9.0pt;font-family:"Arial",sans-serif">http://logicalis-la.webex.com/join/ariel.roza</span></a><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#3F4243">Av. Belgrano 955 – Piso 20 – CABA – Argentina – C1092AAJ</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><a href="https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.la.logicalis.com%2F&data=02%7C01%7CAriel.ROZA%40la.logicalis.com%7C4b35caa30dc64d803bde08d5a3b6b99f%7C2e3290cb8d404058abe502c4f58b87e3%7C0%7C1%7C636594927564159330&sdata=L97INbQwoYVBqRW7k2yMTaHucNNlx%2FB%2BmOpCgRHJ7ds%3D&reserved=0"><span lang="EN-US" style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#E41E26">www.la.logicalis.com</span></a><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#E41E26">_________________________________________________<br>
</span></b><b><span lang="EN-US" style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#3F4243">Business<span class="apple-converted-space"> </span></span></b><b><span lang="EN-GB" style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#3F4243">and
technology working as one</span></b><b><span lang="EN-GB" style="font-size:9.0pt;font-family:"Calibri",sans-serif;color:#3F4243"> </span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><image001.png></span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><image004.jpg><a href="https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Ftwitter.com%2FLogicalisLatam&data=02%7C01%7CAriel.ROZA%40la.logicalis.com%7C4b35caa30dc64d803bde08d5a3b6b99f%7C2e3290cb8d404058abe502c4f58b87e3%7C0%7C0%7C636594927564159330&sdata=eWn2gCLMYy8XDOojfN0gB3FLMftZsxncaO%2BGmFLYhOA%3D&reserved=0"><span style="font-size:8.0pt;text-decoration:none"><image005.png></span></a></span><span style="font-size:8.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><a href="https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fes-es.facebook.com%2Fpages%2FLogicalis-Latam%2F234648439078&data=02%7C01%7CAriel.ROZA%40la.logicalis.com%7C4b35caa30dc64d803bde08d5a3b6b99f%7C2e3290cb8d404058abe502c4f58b87e3%7C0%7C1%7C636594927564159330&sdata=q68pUIBz03KPngsf%2FUm55bDeAy0v7a%2Bu%2BEGilu8KDPM%3D&reserved=0"><span style="font-size:8.0pt;text-decoration:none"><image006.png></span></a></span><span style="font-size:8.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><a href="https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.youtube.com%2Flogicalislatam&data=02%7C01%7CAriel.ROZA%40la.logicalis.com%7C4b35caa30dc64d803bde08d5a3b6b99f%7C2e3290cb8d404058abe502c4f58b87e3%7C0%7C0%7C636594927564159330&sdata=gax5gmqNmOGEEO%2BBUXFVoH4emplGmPUDZUsPQPUUvhM%3D&reserved=0"><span style="font-size:8.0pt;text-decoration:none"><image007.png></span></a></span><span style="font-size:8.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:#A6A6A6">Logicalis Argentina S.A. solo puede ser obligado por sus representantes legales conforme los límites establecidos en el acto constitutivo y la legislación en vigor.<span class="apple-converted-space"> </span></span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:#A6A6A6">El contenido del presente correo electrónico e inclusive sus anexos contienen información confidencial.</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:#A6A6A6">El mismo no puede ser divulgado y/o utilizado por cualquiera otro distinto al destinatario, ni puede ser copiado de cualquier forma.</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> <o:p></o:p></span></p>
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