<div dir="ltr">I had to open a case once, on changing the domain in the JID for rosters in IM&P, because there is no intuitive way (I.e., GUI Administration) to change this.<div><br></div><div>Here are the case notes for the corrective action that was taken:</div><div><br></div><div><div style="font-size:14px"><font face="monospace">Actions taken:</font></div><div style="font-size:14px"><font face="monospace">===========</font></div><div style="font-size:14px"><font face="monospace">+ Anthony explained how he had already worked out that Outlook <span class="inbox-inbox-il">contacts</span> were being prioritised for the IM address field when adding new <span class="inbox-inbox-il">contacts</span> to <span class="inbox-inbox-il">Jabber</span></font></div><div style="font-size:14px"><font face="monospace">+ He exported the <span class="inbox-inbox-il">contact</span> list from IM&P server and modified 300+ entries that had incorrect JID and imported it back into IM&P</font></div><div style="font-size:14px"><font face="monospace">+ The remaining issue was that the old incorrect <span class="inbox-inbox-il">contact</span> remained in the rosters table alongside the updated correct <span class="inbox-inbox-il">contact</span></font></div><div style="font-size:14px"><font face="monospace">+ We tested by adding an incorrect user to Anthony’s <span class="inbox-inbox-il">contact</span> list and deleting it from the rosters table but the <span class="inbox-inbox-il">contact</span> still displayed in <span class="inbox-inbox-il">Jabber</span></font></div><div style="font-size:14px"><font face="monospace">+ We found that restarting XCP Router, Presence Engine, SIP Proxy services and restarting <span class="inbox-inbox-il">Jabber</span> client removed the <span class="inbox-inbox-il">contact</span></font></div><div style="font-size:14px"><font face="monospace">+ Applied this to all incorrect users</font></div><div style="font-size:14px"><font face="monospace"><br></font></div><div style="font-size:14px"><font face="monospace">++ Stopped XCP Router</font></div><div style="font-size:14px"><font face="monospace">++ Stopped Presence Engine</font></div><div style="font-size:14px"><font face="monospace">++ Stopped SIP Proxy</font></div><div style="font-size:14px"><font face="monospace">++ Ran the SQL query: run sql delete from rosters where contact_jid like '<a href="http://beforedomain.com">beforedomain.com</a>’</font></div><div style="font-size:14px"><font face="monospace">++ 306 rows were deleted</font></div><div style="font-size:14px"><font face="monospace">++ Started XCP Router</font></div><div style="font-size:14px"><font face="monospace">++ Started Presence Engine</font></div><div style="font-size:14px"><font face="monospace">++ Started SIP Proxy</font></div><div style="font-size:14px"><font face="monospace">++ Started XCP Connection Manager</font></div><div style="font-size:14px"><font face="monospace">++ Started XCP Authentication Service</font></div><div style="font-size:14px"><font face="monospace">++ Restarted Anthony’s <span class="inbox-inbox-il" style="">Jabber</span> client to confirm <span class="inbox-inbox-il" style="">contact</span> was removed</font></div></div><div><br><div class="gmail_quote"><div dir="ltr">On Wed, May 23, 2018 at 10:46 AM Ryan Huff <<a href="mailto:ryanhuff@outlook.com">ryanhuff@outlook.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
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<p class="MsoNormal">Hello Mr. Loraditch!</p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">If you have on-prem IM and Presence, send a note about folks’ contact/buddy lists needing updated (or take care of it on the backend with CSV files). My experience here though; its best, easiest and simpler if that remain a user action/item
post move.</p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Alternatively, you could enable Flexible Jabber ID (FJID), so that the “moved” users have reachability through both domains (Ex.
<a href="mailto:rhuff@beforedomian.com" target="_blank">rhuff@beforedomian.com</a> and <a href="mailto:rhuff@afterdomain.com" target="_blank">
rhuff@afterdomain.com</a>). Though, it depends on whether your AD migration strategy includes leaving the “E-Mail” attribute in the AD profile for “<a href="mailto:rhuff@beforedomain.com" target="_blank">rhuff@beforedomain.com</a>” even though the profile itself is in a OU at <a href="http://afterdomain.com" target="_blank">afterdomain.com</a>. Although, since FJID doesn’t
work via MRA, it would only offer limited support if Collab Edge exists in your environment.</p>
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<p class="MsoNormal">Thanks,</p>
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<p class="MsoNormal">== Ryan ==</p>
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<p class="MsoNormal" style="border:none;padding:0in"><b>From: </b><a href="mailto:avholloway+cisco-voip@gmail.com" target="_blank">Anthony Holloway</a><br>
<b>Sent: </b>Wednesday, May 23, 2018 11:30 AM<br>
<b>To: </b><a href="mailto:MLoraditch@heliontechnologies.com" target="_blank">Matthew Loraditch</a><br>
<b>Cc: </b><a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject: </b>Re: [cisco-voip] Moving LDAP Integrated Users across domains</p>
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<p class="MsoNormal">I actually just did this recently, and it was pretty painless. Here is what I wrote in my plan for that step (high level):
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<p class="MsoNormal">We’ll delete the two AD sync agreements in place, then add the two new ones for the new domain, followed by updating the AD authentication to point to the new domain.</p>
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<p class="MsoNormal">We’ll restart DirSync service on CUCM Publisher, and wait/watch for AD accounts to come back from Inactive status to Active status. <u></u><u></u></p>
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<p class="MsoNormal">I would caution you if you have UCCX, to not login to it while you are doing this change. That means, either shut it down, shut tomcat down, or just be really scary in your tone of voice when you tell everyone with login rights to not
login. UCCX will delete any Agent which is Inactive at the time you look at the Resource page. I know from experience.<u></u><u></u></p>
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<p class="MsoNormal">On Wed, May 23, 2018 at 10:17 AM Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com" target="_blank">MLoraditch@heliontechnologies.com</a>> wrote:<u></u><u></u></p>
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<p class="MsoNormal">Anyone ever done this? We are doing Domain migrations at a client because of an acquisition. The users UPN will change, but not their sAMAccountName but the LDAP agreement they
are coming from will.</p>
<p class="MsoNormal">Gonna test some dummy users today, but if anyone has any tips or known gotchas, let me know!</p>
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<p class="MsoNormal"><b><span style="color:#f3800b">Matthew Loraditch</span></b><b><span style="font-family:"remialcxesans",serif;color:#f3800b"></span></b><b><span style="color:#f3800b"><u></u><u></u></span></b></p>
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<p class="MsoNormal"><b><span style="color:gray">Sr. Network Engineer<u></u><u></u></span></b></p>
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<p class="MsoNormal"><span style="color:#f3800b">p:</span><span style="color:gray"> <a href="tel:443.541.1518" target="_blank"><strong><span style="font-family:"Calibri",sans-serif;color:gray;font-weight:normal;text-decoration:none">443.541.1518</span></strong></a></span><span style="color:gray"><u></u><u></u></span></p>
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<p class="MsoNormal"><span style="color:#f3800b">w:</span><span style="color:gray"> <a href="http://www.heliontechnologies.com/" target="_blank"><strong><span style="font-family:"Calibri",sans-serif;color:gray;font-weight:normal;text-decoration:none">www.heliontechnologies.com</span></strong></a></span><span style="color:gray"><u></u><u></u></span></p>
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<p class="MsoNormal"><span style="color:gray"> | <u></u><u></u></span></p>
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<p class="MsoNormal"><span style="color:#f3800b">e:</span><span style="color:gray"> <a href="mailto:MLoraditch@heliontechnologies.com" target="_blank"><strong><span style="font-family:"Calibri",sans-serif;color:gray;font-weight:normal;text-decoration:none">MLoraditch@heliontechnologies.com</span></strong></a><u></u><u></u></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><a href="https://facebook.com/heliontech" target="_blank"><span style="font-size:1.0pt;text-decoration:none"><img border="0" width="18" height="18" style="width:.1875in;height:.1875in" id="m_3705097253256092749_x0000_i1028" alt="Facebook"></span></a><span style="font-size:1.0pt"><u></u><u></u></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><a href="https://www.linkedin.com/company/helion-technologies" target="_blank"><span style="font-size:1.0pt;text-decoration:none"><img border="0" width="18" height="18" style="width:.1875in;height:.1875in" id="m_3705097253256092749_x0000_i1026" alt="LinkedIn"></span></a><span style="font-size:1.0pt"><u></u><u></u></span></p>
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<p class="MsoNormal"><a href="https://heliontechnologies.com/events/14th-annual-automotive-cx-summit-hosted-thought-leadership-summits/" target="_blank"><span style="font-size:1.0pt;text-decoration:none"><img border="0" id="m_3705097253256092749_x0000_i1025" alt="Helion joins Automotive CX Summit"></span></a><span style="font-size:1.0pt"><u></u><u></u></span></p>
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<p class="MsoNormal" style="margin-left:4.8pt">_______________________________________________<br>
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