<div dir="ltr">Thanks for the update Abhiram!<div><br></div><div>I have a couple questions regarding the fix that TAC can apply, if you happen to know. Is it a permanent fix? If we open a case and ask TAC to do this, will we later need to apply the COP file anyway? </div><div><br></div><div>Also, do you know if either the TAC fix or the upcoming COP file cause a service disruption?</div><div><br></div></div><div class="gmail_extra"><br><div class="gmail_quote">On Tue, Jun 5, 2018 at 5:33 AM, Abhiram Kramadhati (akramadh) via cisco-voip <span dir="ltr"><<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
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<p class="MsoNormal"><u><span style="color:black">Next steps:</span></u><span style="font-size:12.0pt;color:black"><u></u><u></u></span></p>
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<li class="MsoNormal" style="color:black">Standalone CUIC:<span style="font-size:12.0pt"><u></u><u></u></span>
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<li class="MsoNormal" style="color:black">ES11 on 11.5(1) and ES07 on 11.6(1) will be released with the fix<span style="font-size:12.0pt"><u></u><u></u></span></li><li class="MsoNormal" style="color:black">Customers should install this if the fix is needed or want to upgrade to Chrome 67 and above in the future<span style="font-size:12.0pt"><u></u><u></u></span></li><li class="MsoNormal" style="color:black">ETA: 20<sup>th</sup> June 2018<span style="font-size:12.0pt"><u></u><u></u></span></li></ol>
</li><li class="MsoNormal" style="color:black">UCCX-CUIC<span style="font-size:12.0pt"><u></u><u></u></span></li></ol>
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<li class="MsoNormal" style="color:black">A version-agnostic cop file will be released for customers on 11.5(1), 11.5(1)SU1, 11.6(1)<span style="font-size:12.0pt"><u></u><u></u></span></li><li class="MsoNormal" style="color:black">This cop can ONLY be installed on the latest ES on each of these versions. If the customer does not have that ES installed, they need to install the same and then install this cop file. <span style="font-size:12.0pt"><u></u><u></u></span></li><li class="MsoNormal" style="color:black">The COP file has logic that will prevent installation if the latest ES is not installed<span style="font-size:12.0pt"><u></u><u></u></span></li><li class="MsoNormal" style="color:black">ETA: 20<sup>th</sup> June 2018<span style="font-size:12.0pt"><u></u><u></u></span></li><li class="MsoNormal" style="color:black">11.6.2 will have this fix included<span style="font-size:12.0pt"><u></u><u></u></span></li></ol>
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<p class="MsoNormal"><span style="color:black"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:black">Till the ETA, TAC should be contacted for the fix which they will be able to run from their remote support account.
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<p class="MsoNormal"><span style="font-size:10.5pt;color:black">Regards,</span><span style="font-size:12.0pt;color:black"><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;color:black">Abhiram Kramadhati</span><span style="font-size:12.0pt;color:black"><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;color:black">Technical Solutions Manager, CCBU</span><span style="font-size:12.0pt;color:black"><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;color:black">CCIE Collaboration # 40065</span><span style="font-size:12.0pt;color:black"><u></u><u></u></span></p>
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<p class="MsoNormal"><b><span style="font-size:12.0pt;color:black">From: </span></b><span style="font-size:12.0pt;color:black">Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com" target="_blank">MLoraditch@<wbr>heliontechnologies.com</a>><br>
<b>Date: </b>Friday, June 1, 2018 at 11:29 PM<br>
<b>To: </b>Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com" target="_blank">MLoraditch@<wbr>heliontechnologies.com</a>>, "Abhiram Kramadhati (akramadh)" <<a href="mailto:akramadh@cisco.com" target="_blank">akramadh@cisco.com</a>>, "Dave, Pavan" <<a href="mailto:pdave@presidio.com" target="_blank">pdave@presidio.com</a>>, "<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>" <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
<b>Subject: </b>RE: [cisco-voip] Chrome 67 with CUIC/Live Data<u></u><u></u></span></p>
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<p class="MsoNormal">Is there an ETA for a cop file fix? Or will we have to call TAC. I see the bug now has instructions for TAC to fix.<u></u><u></u></p>
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<p class="MsoNormal"><b><span style="color:#f3800b">Matthew Loraditch</span></b><b><span style="font-family:remialcxesans;color:#f3800b"></span></b><b><span style="color:#f3800b"><u></u><u></u></span></b></p>
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<p class="MsoNormal"><span style="color:#f3800b">p:</span><span style="color:gray"> <a href="tel:443.541.1518" target="_blank"><strong><span style="font-family:"Calibri",sans-serif;color:gray;font-weight:normal;text-decoration:none">443.541.1518</span></strong></a><u></u><u></u></span></p>
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<p class="MsoNormal"><span style="color:gray"> | <u></u><u></u></span></p>
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<p class="MsoNormal"><span style="color:#f3800b">e:</span><span style="color:gray"> <a href="mailto:MLoraditch@heliontechnologies.com" target="_blank"><strong><span style="font-family:"Calibri",sans-serif;color:gray;font-weight:normal;text-decoration:none">MLoraditch@<wbr>heliontechnologies.com</span></strong></a><u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-size:1.0pt"><a href="https://heliontechnologies.com/events/14th-annual-automotive-cx-summit-hosted-thought-leadership-summits/" target="_blank"><span style="color:windowtext;text-decoration:none"><span style="color:#0563c1"><img border="0" width="450" height="203" style="width:4.6875in;height:2.1145in" id="m_-8671095007397729635_x0000_i1032" src="cid:image005.png@01D3FCD4.BFAC1AF0" alt="Helion joins Automotive CX Summit"></span></span></a><u></u><u></u></span></p>
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<p class="MsoNormal"><b>From:</b> cisco-voip <<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.<wbr>nether.net</a>>
<b>On Behalf Of </b>Matthew Loraditch<br>
<b>Sent:</b> Thursday, May 31, 2018 9:51 AM<br>
<b>To:</b> Abhiram Kramadhati (akramadh) <<a href="mailto:akramadh@cisco.com" target="_blank">akramadh@cisco.com</a>>; Dave, Pavan <<a href="mailto:pdave@presidio.com" target="_blank">pdave@presidio.com</a>>; <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] Chrome 67 with CUIC/Live Data<u></u><u></u></p>
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<p class="MsoNormal">Thanks for the update! Was just alerting my teams. <u></u><u></u></p>
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<p class="MsoNormal"><b><span style="color:#f3800b">Matthew Loraditch</span></b><b><span style="font-family:remialcxesans;color:#f3800b"></span></b><u></u><u></u></p>
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<p class="MsoNormal"><b><span style="color:gray">Sr. Network Engineer</span></b><u></u><u></u></p>
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<p class="MsoNormal"><span style="color:#f3800b">p:</span><span style="color:gray"> <a href="tel:443.541.1518" target="_blank"><strong><span style="font-family:"Calibri",sans-serif;color:gray;font-weight:normal;text-decoration:none">443.541.1518</span></strong></a></span><u></u><u></u></p>
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<p class="MsoNormal"><span style="color:gray"> | </span><u></u><u></u></p>
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<p class="MsoNormal"><span style="color:#f3800b">e:</span><span style="color:gray"> <a href="mailto:MLoraditch@heliontechnologies.com" target="_blank"><strong><span style="font-family:"Calibri",sans-serif;color:gray;font-weight:normal;text-decoration:none">MLoraditch@<wbr>heliontechnologies.com</span></strong></a></span><u></u><u></u></p>
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<p class="MsoNormal"><span style="font-size:1.0pt"><a href="https://heliontechnologies.com/events/14th-annual-automotive-cx-summit-hosted-thought-leadership-summits/" target="_blank"><span style="color:windowtext;text-decoration:none"><span style="color:#0563c1"><img border="0" width="450" height="203" style="width:4.6875in;height:2.1145in" id="m_-8671095007397729635_x0000_i1027" src="cid:image005.png@01D3FCD4.BFAC1AF0" alt="Helion joins Automotive CX Summit"></span></span></a></span><u></u><u></u></p>
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<p class="MsoNormal"><b>From:</b> cisco-voip <<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.<wbr>nether.net</a>>
<b>On Behalf Of </b>Abhiram Kramadhati (akramadh)<br>
<b>Sent:</b> Thursday, May 31, 2018 9:48 AM<br>
<b>To:</b> Dave, Pavan <<a href="mailto:pdave@presidio.com" target="_blank">pdave@presidio.com</a>>;
<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] Chrome 67 with CUIC/Live Data<u></u><u></u></p>
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<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal"><span class="m_-8671095007397729635EmailStyle20"><span lang="EN-IN">Thanks for bringing this up Pavan. Official communications will go out to the field in the next one hour and the patch for the issue will be delivered to TAC in the next 2 hours.
</span></span><u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal"><span lang="EN-IN" style="font-size:10.5pt;color:black">Regards,</span><u></u><u></u></p>
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<p class="MsoNormal"><span lang="EN-IN" style="font-size:10.5pt;color:black">Abhiram Kramadhati</span><u></u><u></u></p>
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<p class="MsoNormal"><span lang="EN-IN" style="font-size:10.5pt;color:black">Technical Solutions Manager, CCBU</span><u></u><u></u></p>
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<p class="MsoNormal"><span lang="EN-IN" style="font-size:10.5pt;color:black">CCIE Collaboration # 40065</span><u></u><u></u></p>
<p class="MsoNormal"><span lang="EN-GB"> </span><u></u><u></u></p>
<p class="MsoNormal"><span lang="EN-GB"> </span><u></u><u></u></p>
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<p class="MsoNormal"><b><span lang="EN-IN" style="font-size:12.0pt;color:black">From:
</span></b><span lang="EN-IN" style="font-size:12.0pt;color:black">cisco-voip <<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.<wbr>nether.net</a>> on behalf of "Dave, Pavan" <<a href="mailto:pdave@presidio.com" target="_blank">pdave@presidio.com</a>><br>
<b>Date: </b>Thursday, 31 May 2018 at 7:15 PM<br>
<b>To: </b>"<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>" <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
<b>Subject: </b>[cisco-voip] Chrome 67 with CUIC/Live Data</span><u></u><u></u></p>
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<p class="MsoNormal"><span lang="EN-IN"> </span><u></u><u></u></p>
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<p class="MsoNormal"><a name="m_-8671095007397729635__MailOriginalBody"><span lang="EN-IN">Hello Folks,</span><u></u><u></u></a></p>
<p class="MsoNormal"><span><span lang="EN-IN"> </span><u></u><u></u></span></p>
<p class="MsoNormal"><span><span lang="EN-IN">There is a known issue with Chrome 67 impacting UCCE/X CUIC and Live Data. Cisco has opened defect CSCvj74116, but wanted to share in case you heard any reports about this.
Chrome 67 upgrade has been out for about 24 hours. The workaround at this time is to use IE or downgrade Chrome to 65/66.</span><u></u><u></u></span></p>
<p class="MsoNormal" style="text-indent:.5in"><span></span><a href="https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvj74116" target="_blank"><span><span lang="EN-IN">https://bst.cloudapps.cisco.<wbr>com/bugsearch/bug/CSCvj74116</span></span><span></span></a><span><u></u><u></u></span></p>
<p class="MsoNormal"><span><span lang="EN-IN"><br>
Cisco is working on a patch, but ETA on that patch is currently unknown.</span><u></u><u></u></span></p>
<p class="MsoNormal"><span><span lang="EN-IN"> </span><u></u><u></u></span></p>
<p class="MsoNormal"><span><span lang="EN-IN">Regards,</span><u></u><u></u></span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span><b><span lang="EN-IN" style="font-size:7.5pt;font-family:"Verdana",sans-serif;color:gray"><br>
Pavan Dave | Contact Center Engineer<br>
Presidio (NASDAQ: PSDO) | </span></b></span><a href="http://presidio.com" target="_blank"><span><b><span lang="EN-IN" style="font-size:7.5pt;font-family:"Verdana",sans-serif">presidio.com</span></b></span><span></span></a><span><b><span lang="EN-IN" style="font-size:7.5pt;font-family:"Verdana",sans-serif;color:gray"><br>
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