<div dir="ltr"><div>Resurrecting an old topic with a new subject, we ran across this recently and wanted to give a reminder and PSA.</div><div><br></div><div>The EOL announcement for 10.x and 11.0 do NOT mention the different EOL date for CAD.  <a href="https://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-737425.html">https://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-737425.html</a> </div><div><br></div><div>Even though 10.x is not EOL yet, the CAD agent loses support on July 31st, 2018, per <a href="https://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733719.html">https://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733719.html</a></div><div><br></div><div>Charles</div><div><br></div><div><br></div><br><div class="gmail_quote">---------- Forwarded message ----------<br>From: <b class="gmail_sendername">Kevin Przybylowski</b> <span dir="ltr"><<a href="mailto:kevinp@advancedtsg.com">kevinp@advancedtsg.com</a>></span><br>Date: Mon, Jan 19, 2015 at 8:49 AM<br>Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...<br>To: "<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>" <<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>><br><br><br>





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<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)">Nice – thanks for the heads up.  I knew it was coming, I like the note below from the EOL:<u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-size:9pt;font-family:Arial,sans-serif">In addition to the SKUs listed in this notification, the same End of Software Maintenance and End of Support milestones will apply to the Cisco Agent Desktop (CAD), Cisco Supervisor
 Desktop (CSD) and Cisco Desktop Administrator (CDA) features on CCX 10.0, 10.5 and 10.6.</span><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)"><u></u><u></u></span></p>
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<p class="MsoNormal"><b><span style="font-size:11pt;font-family:Calibri,sans-serif">From:</span></b><span style="font-size:11pt;font-family:Calibri,sans-serif"> cisco-voip [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@<wbr>puck.nether.net</a>]
<b>On Behalf Of </b>Lelio Fulgenzi<br>
<b>Sent:</b> Monday, January 19, 2015 9:37 AM<br>
<b>To:</b> voip puck<br>
<b>Subject:</b> [cisco-voip] FYI: UCCx v9.0 EOL announced...<u></u><u></u></span></p>
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In three parts...<u></u><u></u></span></p>
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<span style="font-size:10pt;font-family:Verdana,sans-serif"><a href="http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733721.html" target="_blank">http://www.cisco.com/c/en/us/<wbr>products/collateral/customer-<wbr>collaboration/unified-contact-<wbr>center-express/eos-eol-notice-<wbr>c51-733721.html</a><u></u><u></u></span></li><li class="MsoNormal" style="color:black">
<span style="font-size:10pt;font-family:Verdana,sans-serif"><a href="http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733720.html" target="_blank">http://www.cisco.com/c/en/us/<wbr>products/collateral/customer-<wbr>collaboration/unified-contact-<wbr>center-express/eos-eol-notice-<wbr>c51-733720.html</a><u></u><u></u></span></li><li class="MsoNormal" style="color:black">
<span style="font-size:10pt;font-family:Verdana,sans-serif"><a href="http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733719.html" target="_blank">http://www.cisco.com/c/en/us/<wbr>products/collateral/customer-<wbr>collaboration/unified-contact-<wbr>center-express/eos-eol-notice-<wbr>c51-733719.html</a><u></u><u></u></span></li></ol>
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<p class="MsoNormal"><span style="font-size:10pt;font-family:Verdana,sans-serif;color:black">Lelio Fulgenzi, B.A.<br>
Senior Analyst, Network Infrastructure<br>
Computing and Communications Services (CCS)<br>
University of Guelph<br>
<br>
519</span><span style="font-size:10pt;font-family:"Cambria Math",serif;color:black">‐</span><span style="font-size:10pt;font-family:Verdana,sans-serif;color:black">824</span><span style="font-size:10pt;font-family:"Cambria Math",serif;color:black">‐</span><span style="font-size:10pt;font-family:Verdana,sans-serif;color:black">4120
 Ext 56354<br>
<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a><br>
<a href="http://www.uoguelph.ca/ccs" target="_blank">www.uoguelph.ca/ccs</a><br>
Room 037, Animal Science and Nutrition Building<br>
Guelph, Ontario, N1G 2W1<u></u><u></u></span></p>
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