<div dir="ltr"><p style="box-sizing:inherit;margin:5px 0px 10px;color:rgb(88,88,91);font-family:CiscoSans,Arial,sans-serif;font-size:16px;font-weight:300;text-align:left;text-decoration-style:initial;text-decoration-color:initial">I work in Managed Services.  I have to get into different customer environments when issues happen. Many times, I'm researching a dropped call or something like that via the AW/HDS.</p><p style="box-sizing:inherit;margin:10px 0px;color:rgb(88,88,91);font-family:CiscoSans,Arial,sans-serif;font-size:16px;font-weight:300;text-align:left;text-decoration-style:initial;text-decoration-color:initial"> </p><p style="box-sizing:inherit;margin:10px 0px;color:rgb(88,88,91);font-family:CiscoSans,Arial,sans-serif;font-size:16px;font-weight:300;text-align:left;text-decoration-style:initial;text-decoration-color:initial">I see the calls come into RCD/TCD via some Routing Client '5001, 5002, etc', but I need a way to correlate these routing clients to the actual peripheral's IP ADDRESS (CVP1,2,3, CUCM, etc.)</p><p style="box-sizing:inherit;margin:10px 0px;color:rgb(88,88,91);font-family:CiscoSans,Arial,sans-serif;font-size:16px;font-weight:300;text-align:left;text-decoration-style:initial;text-decoration-color:initial"> </p><p style="box-sizing:inherit;margin:10px 0px;color:rgb(88,88,91);font-family:CiscoSans,Arial,sans-serif;font-size:16px;font-weight:300;text-align:left;text-decoration-style:initial;text-decoration-color:initial">I know I can get this from PG setup, but I can't take the environment down when I'm troubleshooting, plus I have no idea which PG to pull from as many of these environments are quite large.</p><p style="box-sizing:inherit;margin:10px 0px;color:rgb(88,88,91);font-family:CiscoSans,Arial,sans-serif;font-size:16px;font-weight:300;text-align:left;text-decoration-style:initial;text-decoration-color:initial"> </p><p style="box-sizing:inherit;margin:10px 0px;color:rgb(88,88,91);font-family:CiscoSans,Arial,sans-serif;font-size:16px;font-weight:300;text-align:left;text-decoration-style:initial;text-decoration-color:initial">Is there any other way to get this info quickly?  Thoughts.</p><br clear="all"><div><div class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><br><div><br></div><div><br></div><div>Sincerely,</div><div><br></div><div>Ryan Burtch</div></div></div></div>
</div>