<div dir="ltr">This is when you've got to look through the B2B setup and make sure MTLS is setup properly and that the certificates for Webex have been imported into your Expressway-E. If you run diagnostics logging on the Expressway-E for a call, do you see anything in the capture for tcp.port==5062?</div><br><div class="gmail_quote"><div dir="ltr">On Thu, Sep 6, 2018 at 8:43 PM Dana Tong <<a href="mailto:dana.tong@yellit.com.au">dana.tong@yellit.com.au</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Yep. I have an enduser in CUCM with a Mail ID. This portion is okay. I think it’s more a call setup from Webex to Expressway Edge problem.
<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">I see no incoming call on the Edge.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><img width="512" height="704" style="width:5.3333in;height:7.3333in" id="m_3507926192909843434Picture_x0020_2" src="cid:image003.jpg@01D44697.8DA53ED0"></span><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><img width="596" height="479" style="width:6.2083in;height:4.9895in" id="m_3507926192909843434Picture_x0020_3" src="cid:image004.png@01D44697.8DA53ED0"></span><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><img width="952" height="479" style="width:9.9166in;height:4.9895in" id="m_3507926192909843434Picture_x0020_4" src="cid:image005.png@01D44697.8DA53ED0"></span><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><u></u><u></u></span></p>
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<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Ryan Huff <<a href="mailto:ryanhuff@outlook.com" target="_blank">ryanhuff@outlook.com</a>>
<br>
<b>Sent:</b> Friday, 7 September 2018 10:35 AM<br>
<b>To:</b> Dana Tong <<a href="mailto:dana.tong@yellit.com.au" target="_blank">dana.tong@yellit.com.au</a>><br>
<b>Cc:</b> Brian Meade <<a href="mailto:bmeade90@vt.edu" target="_blank">bmeade90@vt.edu</a>>; cisco-voip voyp list <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
<b>Subject:</b> Re: [cisco-voip] Webex hybrid call service connect unable to find user<u></u><u></u></span></p>
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<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal" style="margin-bottom:12.0pt">When you added the WebEx Board, did you select Hybrid Calling for PSTN calling? Also, the WebEx Board device, needs represented as an end user in cucm with a uri for the OBTP feature to work.<u></u><u></u></p>
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<p class="MsoNormal">Sent from my iPhone<u></u><u></u></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><br>
On Sep 6, 2018, at 20:31, Dana Tong <<a href="mailto:dana.tong@yellit.com.au" target="_blank">dana.tong@yellit.com.au</a>> wrote:<u></u><u></u></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">So Premise to cloud calls are working. But Webex board to Premise is not working.
</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">I don’t see anything in the Edge search history. Is there some tips on what logs to review?</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Cheers<br>
Dana</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><u></u><u></u></p>
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<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> cisco-voip <<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>>
<b>On Behalf Of </b>Dana Tong<br>
<b>Sent:</b> Friday, 7 September 2018 10:07 AM<br>
<b>To:</b> Brian Meade <<a href="mailto:bmeade90@vt.edu" target="_blank">bmeade90@vt.edu</a>><br>
<b>Cc:</b> cisco-voip voyp list <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
<b>Subject:</b> Re: [cisco-voip] Webex hybrid call service connect unable to find user</span><u></u><u></u></p>
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<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">I rebooted the Exp-C Con and it’s now all working.
</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><br>
Cheers</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Dana</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><u></u><u></u></p>
<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Brian Meade <<a href="mailto:bmeade90@vt.edu" target="_blank">bmeade90@vt.edu</a>>
<br>
<b>Sent:</b> Friday, 7 September 2018 12:22 AM<br>
<b>To:</b> Dana Tong <<a href="mailto:dana.tong@yellit.com.au" target="_blank">dana.tong@yellit.com.au</a>><br>
<b>Cc:</b> cisco-voip voyp list <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
<b>Subject:</b> Re: [cisco-voip] Webex hybrid call service connect unable to find user</span><u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
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<p class="MsoNormal">I would just manually create the devices. There are many limitations with automatically creating the devices.<u></u><u></u></p>
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<p class="MsoNormal"> <u></u><u></u></p>
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<p class="MsoNormal">On Thu, Sep 6, 2018 at 6:34 AM Dana Tong <<a href="mailto:dana.tong@yellit.com.au" target="_blank">dana.tong@yellit.com.au</a>> wrote:<u></u><u></u></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Further to this. When I search all users, the user is present but it looks like he controls many phones which is odd.</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">I’ve tried to register a webex board also for call service connect and it reports unable to find a CUCM user with a
matching mail ID. However I can confirm that I created the user with the matching mail ID.</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Thoughts?</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Cheers</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Dana</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><u></u><u></u></p>
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<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Dana Tong
<br>
<b>Sent:</b> Thursday, 6 September 2018 7:23 PM<br>
<b>To:</b> cisco-voip voyp list <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
<b>Subject:</b> Webex hybrid call service connect unable to find user</span><u></u><u></u></p>
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<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Hi all,</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Trying to deploy Call Service Connect but when I run the process to automatically deploy the Spark Remote Device I
get a [User Not Found!].</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">I am using a text file with a single user name as a test. The username is in the same format as the CUCM User ID.</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Cheers</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Dana</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><u></u><u></u></p>
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