<div dir="ltr">Off the top of my head, I think it's similar to Single Number Reach/Mobile Voice Access. So it's trying to match the source SIP URI to the Spark/Webex Remote Destination in CUCM.<div><br></div><div>There's a CallManager Service Parameter "<span style="color:rgb(0,0,0);font-family:Verdana;font-size:11.2px;background-color:rgb(248,248,248)">Inbound Calling Search Space for Remote Destination" that controls if it uses the SIP Trunk CSS or the Remote Destination CSS. I think the default it the SIP Trunk CSS.</span></div></div><br><div class="gmail_quote"><div dir="ltr">On Tue, Sep 11, 2018 at 4:07 PM Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca">lelio@uoguelph.ca</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div lang="EN-US" link="blue" vlink="purple">
<div class="m_5430705068996158150WordSection1">
<p class="MsoNormal">I’m going to be going through that guide over the next couple of days – hopefully being able to understand one question I have.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">With MRA, because devices are registering directly to CUCM, they get their CSS from CUCM, i.e. ability to make off-campus calls.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">With WebEx/Teams Hybrid setup, if I want those Teams clients to make PSTN calls using our PSTN service, is that done automagically like MRA, or is there more to it?<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Is there any point that the CSS of the SIP trunk needs to have this enabled?<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<div>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">---<u></u><u></u></span></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif">Lelio Fulgenzi, B.A.</span></b><span style="font-family:"Arial",sans-serif"> | Senior Analyst<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#333333">Computing and Communications Services</span><span style="font-family:"Arial",sans-serif"> | University of Guelph<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">519-824-4120 Ext. 56354 |
<a href="mailto:lelio@uoguelph.ca" target="_blank"><span style="color:#0563c1">lelio@uoguelph.ca</span></a><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><u></u> <u></u></span></p>
<p class="MsoNormal"><a href="http://www.uoguelph.ca/ccs" target="_blank"><span style="font-family:"Arial",sans-serif">www.uoguelph.ca/ccs</span></a><span style="font-family:"Arial",sans-serif;color:#1f497d"> | @UofGCCS on Instagram, Twitter and Facebook<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><u></u> <u></u></span></p>
<p class="MsoNormal"><img border="0" width="187" height="100" style="width:1.9479in;height:1.0416in" id="m_5430705068996158150Picture_x0020_1" src="cid:image001.png@01D449E9.75EB75C0" alt="University of Guelph Cornerstone with Improve Life tagline"><u></u><u></u></p>
</div>
<p class="MsoNormal"><u></u> <u></u></p>
<div>
<div style="border:none;border-top:solid #e1e1e1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> cisco-voip <<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>>
<b>On Behalf Of </b>Ryan Huff<br>
<b>Sent:</b> Monday, September 10, 2018 6:07 AM<br>
<b>To:</b> Dana Tong <<a href="mailto:dana.tong@yellit.com.au" target="_blank">dana.tong@yellit.com.au</a>><br>
<b>Cc:</b> cisco-voip voyp list <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
<b>Subject:</b> Re: [cisco-voip] Webex hybrid call service connect unable to find user<u></u><u></u></p>
</div>
</div>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">The deployment guide does talk about the appropriate search rule needed. There is a search rule that must match the first entry in CUCM’s Enterprise Parameter, “Fully Qualified Cluster Domain”.
<u></u><u></u></p>
<div>
<p class="MsoNormal"><u></u> <u></u></p>
</div>
<div>
<p class="MsoNormal" style="margin-bottom:12.0pt">I would review the sections that describe the configuration of Expressway-E and Expressway-C: <a href="https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cloudCollaboration/spark/hybridservices/callservices/cmgt_b_ciscospark-hybrid-call-service-config-guide/cmgt_b_ciscospark-hybrid-call-service-config-guide_chapter_0110.html" target="_blank">https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cloudCollaboration/spark/hybridservices/callservices/cmgt_b_ciscospark-hybrid-call-service-config-guide/cmgt_b_ciscospark-hybrid-call-service-config-guide_chapter_0110.html</a><u></u><u></u></p>
<div id="m_5430705068996158150AppleMailSignature">
<p class="MsoNormal">Sent from my iPhone<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal" style="margin-bottom:12.0pt"><br>
On Sep 10, 2018, at 04:28, Dana Tong <<a href="mailto:dana.tong@yellit.com.au" target="_blank">dana.tong@yellit.com.au</a>> wrote:<u></u><u></u></p>
</div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Hi all,</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">I have made some progress. I can see the call come in to the Expressway-E now but the search history says
<a href="mailto:XXXX@cluster1.company.com.au" target="_blank">XXXX@cluster1.company.com.au</a></span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">My CUCM Enterprise parameter for “Cluster Fully Qualified Domain Name” is
<a href="http://cluster1.company.com.au" target="_blank">cluster1.company.com.au</a> so it’s learning this via AXL on the Expressway Connector.</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Do I need some kind of search rule / or transform on my Expressway Edge to convert this back to
<a href="mailto:XXXX@company.com.au" target="_blank">XXXX@company.com.au</a>?</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Cheers</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Dana</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><u></u><u></u></p>
<p class="MsoNormal"><b>From:</b> Brian Meade <<a href="mailto:bmeade90@vt.edu" target="_blank">bmeade90@vt.edu</a>>
<br>
<b>Sent:</b> Friday, 7 September 2018 9:25 PM<br>
<b>To:</b> Dana Tong <<a href="mailto:dana.tong@yellit.com.au" target="_blank">dana.tong@yellit.com.au</a>><br>
<b>Cc:</b> Ryan Huff <<a href="mailto:ryanhuff@outlook.com" target="_blank">ryanhuff@outlook.com</a>>; cisco-voip voyp list <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
<b>Subject:</b> Re: [cisco-voip] Webex hybrid call service connect unable to find user<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<div>
<p class="MsoNormal">This is when you've got to look through the B2B setup and make sure MTLS is setup properly and that the certificates for Webex have been imported into your Expressway-E. If you run diagnostics logging on the Expressway-E for a call, do
you see anything in the capture for tcp.port==5062?<u></u><u></u></p>
</div>
<p class="MsoNormal"> <u></u><u></u></p>
<div>
<div>
<p class="MsoNormal">On Thu, Sep 6, 2018 at 8:43 PM Dana Tong <<a href="mailto:dana.tong@yellit.com.au" target="_blank">dana.tong@yellit.com.au</a>> wrote:<u></u><u></u></p>
</div>
<blockquote style="border:none;border-left:solid #cccccc 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt">
<div>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Yep. I have an enduser in CUCM with a Mail ID. This portion is okay. I think it’s more a call setup from Webex to Expressway
Edge problem. </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">I see no incoming call on the Edge.</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><img border="0" width="512" height="704" style="width:5.3333in;height:7.3333in" id="m_5430705068996158150m_3507926192909843434Picture_x0020_2"></span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><img border="0" width="596" height="479" style="width:6.2083in;height:4.9895in" id="m_5430705068996158150m_3507926192909843434Picture_x0020_3"></span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><img border="0" width="952" height="479" style="width:9.9166in;height:4.9895in" id="m_5430705068996158150m_3507926192909843434Picture_x0020_4"></span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><u></u><u></u></p>
<div>
<div style="border:none;border-top:solid #e1e1e1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Ryan Huff <<a href="mailto:ryanhuff@outlook.com" target="_blank">ryanhuff@outlook.com</a>>
<br>
<b>Sent:</b> Friday, 7 September 2018 10:35 AM<br>
<b>To:</b> Dana Tong <<a href="mailto:dana.tong@yellit.com.au" target="_blank">dana.tong@yellit.com.au</a>><br>
<b>Cc:</b> Brian Meade <<a href="mailto:bmeade90@vt.edu" target="_blank">bmeade90@vt.edu</a>>; cisco-voip voyp list <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
<b>Subject:</b> Re: [cisco-voip] Webex hybrid call service connect unable to find user<u></u><u></u></p>
</div>
</div>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal" style="margin-bottom:12.0pt">When you added the WebEx Board, did you select Hybrid Calling for PSTN calling? Also, the WebEx Board device, needs represented as an end user in cucm with a uri for the OBTP feature
to work.<u></u><u></u></p>
<div id="m_5430705068996158150m_3507926192909843434AppleMailSignature">
<p class="MsoNormal">Sent from my iPhone<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal" style="margin-bottom:12.0pt"><br>
On Sep 6, 2018, at 20:31, Dana Tong <<a href="mailto:dana.tong@yellit.com.au" target="_blank">dana.tong@yellit.com.au</a>> wrote:<u></u><u></u></p>
</div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">So Premise to cloud calls are working. But Webex board to Premise is not working.
</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">I don’t see anything in the Edge search history. Is there some tips on what logs to review?</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Cheers<br>
Dana</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><u></u><u></u></p>
<div>
<div style="border:none;border-top:solid #e1e1e1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> cisco-voip <<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>>
<b>On Behalf Of </b>Dana Tong<br>
<b>Sent:</b> Friday, 7 September 2018 10:07 AM<br>
<b>To:</b> Brian Meade <<a href="mailto:bmeade90@vt.edu" target="_blank">bmeade90@vt.edu</a>><br>
<b>Cc:</b> cisco-voip voyp list <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
<b>Subject:</b> Re: [cisco-voip] Webex hybrid call service connect unable to find user<u></u><u></u></p>
</div>
</div>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">I rebooted the Exp-C Con and it’s now all working.
</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><br>
Cheers</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Dana</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><u></u><u></u></p>
<p class="MsoNormal"><b>From:</b> Brian Meade <<a href="mailto:bmeade90@vt.edu" target="_blank">bmeade90@vt.edu</a>>
<br>
<b>Sent:</b> Friday, 7 September 2018 12:22 AM<br>
<b>To:</b> Dana Tong <<a href="mailto:dana.tong@yellit.com.au" target="_blank">dana.tong@yellit.com.au</a>><br>
<b>Cc:</b> cisco-voip voyp list <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
<b>Subject:</b> Re: [cisco-voip] Webex hybrid call service connect unable to find user<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<div>
<p class="MsoNormal">I would just manually create the devices. There are many limitations with automatically creating the devices.<u></u><u></u></p>
</div>
<p class="MsoNormal"> <u></u><u></u></p>
<div>
<div>
<p class="MsoNormal">On Thu, Sep 6, 2018 at 6:34 AM Dana Tong <<a href="mailto:dana.tong@yellit.com.au" target="_blank">dana.tong@yellit.com.au</a>> wrote:<u></u><u></u></p>
</div>
<blockquote style="border:none;border-left:solid #cccccc 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt">
<div>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Further to this. When I search all users, the user is present but it looks like he controls many phones which is odd.</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">I’ve tried to register a webex board also for call service connect and it reports unable to find a CUCM user with a
matching mail ID. However I can confirm that I created the user with the matching mail ID.</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Thoughts?</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Cheers</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Dana</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><u></u><u></u></p>
<div>
<div style="border:none;border-top:solid #e1e1e1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Dana Tong
<br>
<b>Sent:</b> Thursday, 6 September 2018 7:23 PM<br>
<b>To:</b> cisco-voip voyp list <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
<b>Subject:</b> Webex hybrid call service connect unable to find user<u></u><u></u></p>
</div>
</div>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Hi all,</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Trying to deploy Call Service Connect but when I run the process to automatically deploy the Spark Remote Device I
get a [User Not Found!].</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">I am using a text file with a single user name as a test. The username is in the same format as the CUCM User ID.</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Cheers</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Dana</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><u></u><u></u></p>
</div>
</div>
<p class="MsoNormal">_______________________________________________<br>
cisco-voip mailing list<br>
<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fpuck.nether.net%2Fmailman%2Flistinfo%2Fcisco-voip&data=02%7C01%7C%7C7433dc27fead46ad4b5008d61459503e%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C636718771160483392&sdata=q8sCcMzwo%2BWibNF2Zp0MPtJRQe2SAfBqdEOCauHLubw%3D&reserved=0" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><u></u><u></u></p>
</blockquote>
</div>
</div>
</blockquote>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div>
<p class="MsoNormal">_______________________________________________<br>
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