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<p class="MsoNormal">I’m going to be going through that guide over the next couple of days – hopefully being able to understand one question I have.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">With MRA, because devices are registering directly to CUCM, they get their CSS from CUCM, i.e. ability to make off-campus calls.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">With WebEx/Teams Hybrid setup, if I want those Teams clients to make PSTN calls using our PSTN service, is that done automagically like MRA, or is there more to it?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Is there any point that the CSS of the SIP trunk needs to have this enabled?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">---<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif">Lelio Fulgenzi, B.A.</span></b><span style="font-family:"Arial",sans-serif"> | Senior Analyst<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#333333">Computing and Communications Services</span><span style="font-family:"Arial",sans-serif"> | University of Guelph<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">519-824-4120 Ext. 56354 |
<a href="mailto:lelio@uoguelph.ca"><span style="color:#0563C1">lelio@uoguelph.ca</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><a href="http://www.uoguelph.ca/ccs"><span style="font-family:"Arial",sans-serif">www.uoguelph.ca/ccs</span></a><span style="font-family:"Arial",sans-serif;color:#1F497D"> | @UofGCCS on Instagram, Twitter and Facebook<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><img border="0" width="187" height="100" style="width:1.9479in;height:1.0416in" id="Picture_x0020_1" src="cid:image001.png@01D449E9.75EB75C0" alt="University of Guelph Cornerstone with Improve Life tagline"><o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b>From:</b> cisco-voip <cisco-voip-bounces@puck.nether.net>
<b>On Behalf Of </b>Ryan Huff<br>
<b>Sent:</b> Monday, September 10, 2018 6:07 AM<br>
<b>To:</b> Dana Tong <dana.tong@yellit.com.au><br>
<b>Cc:</b> cisco-voip voyp list <cisco-voip@puck.nether.net><br>
<b>Subject:</b> Re: [cisco-voip] Webex hybrid call service connect unable to find user<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">The deployment guide does talk about the appropriate search rule needed. There is a search rule that must match the first entry in CUCM’s Enterprise Parameter, “Fully Qualified Cluster Domain”.
<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<div>
<p class="MsoNormal" style="margin-bottom:12.0pt">I would review the sections that describe the configuration of Expressway-E and Expressway-C: <a href="https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cloudCollaboration/spark/hybridservices/callservices/cmgt_b_ciscospark-hybrid-call-service-config-guide/cmgt_b_ciscospark-hybrid-call-service-config-guide_chapter_0110.html">https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cloudCollaboration/spark/hybridservices/callservices/cmgt_b_ciscospark-hybrid-call-service-config-guide/cmgt_b_ciscospark-hybrid-call-service-config-guide_chapter_0110.html</a><o:p></o:p></p>
<div id="AppleMailSignature">
<p class="MsoNormal">Sent from my iPhone<o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><br>
On Sep 10, 2018, at 04:28, Dana Tong <<a href="mailto:dana.tong@yellit.com.au">dana.tong@yellit.com.au</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Hi all,</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">I have made some progress. I can see the call come in to the Expressway-E now but the search history says
<a href="mailto:XXXX@cluster1.company.com.au">XXXX@cluster1.company.com.au</a></span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">My CUCM Enterprise parameter for “Cluster Fully Qualified Domain Name” is
<a href="http://cluster1.company.com.au">cluster1.company.com.au</a> so it’s learning this via AXL on the Expressway Connector.</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Do I need some kind of search rule / or transform on my Expressway Edge to convert this back to
<a href="mailto:XXXX@company.com.au">XXXX@company.com.au</a>?</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Cheers</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Dana</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><o:p></o:p></p>
<p class="MsoNormal"><b>From:</b> Brian Meade <<a href="mailto:bmeade90@vt.edu">bmeade90@vt.edu</a>>
<br>
<b>Sent:</b> Friday, 7 September 2018 9:25 PM<br>
<b>To:</b> Dana Tong <<a href="mailto:dana.tong@yellit.com.au">dana.tong@yellit.com.au</a>><br>
<b>Cc:</b> Ryan Huff <<a href="mailto:ryanhuff@outlook.com">ryanhuff@outlook.com</a>>; cisco-voip voyp list <<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>><br>
<b>Subject:</b> Re: [cisco-voip] Webex hybrid call service connect unable to find user<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<div>
<p class="MsoNormal">This is when you've got to look through the B2B setup and make sure MTLS is setup properly and that the certificates for Webex have been imported into your Expressway-E. If you run diagnostics logging on the Expressway-E for a call, do
you see anything in the capture for tcp.port==5062?<o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<div>
<p class="MsoNormal">On Thu, Sep 6, 2018 at 8:43 PM Dana Tong <<a href="mailto:dana.tong@yellit.com.au">dana.tong@yellit.com.au</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Yep. I have an enduser in CUCM with a Mail ID. This portion is okay. I think it’s more a call setup from Webex to Expressway
Edge problem. </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">I see no incoming call on the Edge.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><img border="0" width="512" height="704" style="width:5.3333in;height:7.3333in" id="m_3507926192909843434Picture_x0020_2" src="cid:image003.jpg@01D44697.8DA53ED0"></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><img border="0" width="596" height="479" style="width:6.2083in;height:4.9895in" id="m_3507926192909843434Picture_x0020_3" src="cid:image004.png@01D44697.8DA53ED0"></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><img border="0" width="952" height="479" style="width:9.9166in;height:4.9895in" id="m_3507926192909843434Picture_x0020_4" src="cid:image005.png@01D44697.8DA53ED0"></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b>From:</b> Ryan Huff <<a href="mailto:ryanhuff@outlook.com" target="_blank">ryanhuff@outlook.com</a>>
<br>
<b>Sent:</b> Friday, 7 September 2018 10:35 AM<br>
<b>To:</b> Dana Tong <<a href="mailto:dana.tong@yellit.com.au" target="_blank">dana.tong@yellit.com.au</a>><br>
<b>Cc:</b> Brian Meade <<a href="mailto:bmeade90@vt.edu" target="_blank">bmeade90@vt.edu</a>>; cisco-voip voyp list <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
<b>Subject:</b> Re: [cisco-voip] Webex hybrid call service connect unable to find user<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt">When you added the WebEx Board, did you select Hybrid Calling for PSTN calling? Also, the WebEx Board device, needs represented as an end user in cucm with a uri for the OBTP feature
to work.<o:p></o:p></p>
<div id="m_3507926192909843434AppleMailSignature">
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Sent from my iPhone<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt"><br>
On Sep 6, 2018, at 20:31, Dana Tong <<a href="mailto:dana.tong@yellit.com.au" target="_blank">dana.tong@yellit.com.au</a>> wrote:<o:p></o:p></p>
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<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">So Premise to cloud calls are working. But Webex board to Premise is not working.
</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">I don’t see anything in the Edge search history. Is there some tips on what logs to review?</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Cheers<br>
Dana</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b>From:</b> cisco-voip <<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>>
<b>On Behalf Of </b>Dana Tong<br>
<b>Sent:</b> Friday, 7 September 2018 10:07 AM<br>
<b>To:</b> Brian Meade <<a href="mailto:bmeade90@vt.edu" target="_blank">bmeade90@vt.edu</a>><br>
<b>Cc:</b> cisco-voip voyp list <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
<b>Subject:</b> Re: [cisco-voip] Webex hybrid call service connect unable to find user<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">I rebooted the Exp-C Con and it’s now all working.
</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><br>
Cheers</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Dana</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b>From:</b> Brian Meade <<a href="mailto:bmeade90@vt.edu" target="_blank">bmeade90@vt.edu</a>>
<br>
<b>Sent:</b> Friday, 7 September 2018 12:22 AM<br>
<b>To:</b> Dana Tong <<a href="mailto:dana.tong@yellit.com.au" target="_blank">dana.tong@yellit.com.au</a>><br>
<b>Cc:</b> cisco-voip voyp list <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
<b>Subject:</b> Re: [cisco-voip] Webex hybrid call service connect unable to find user<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">I would just manually create the devices. There are many limitations with automatically creating the devices.<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">On Thu, Sep 6, 2018 at 6:34 AM Dana Tong <<a href="mailto:dana.tong@yellit.com.au" target="_blank">dana.tong@yellit.com.au</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Further to this. When I search all users, the user is present but it looks like he controls many phones which is odd.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">I’ve tried to register a webex board also for call service connect and it reports unable to find a CUCM user with a
matching mail ID. However I can confirm that I created the user with the matching mail ID.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Thoughts?</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Cheers</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Dana</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b>From:</b> Dana Tong
<br>
<b>Sent:</b> Thursday, 6 September 2018 7:23 PM<br>
<b>To:</b> cisco-voip voyp list <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
<b>Subject:</b> Webex hybrid call service connect unable to find user<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Hi all,</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Trying to deploy Call Service Connect but when I run the process to automatically deploy the Spark Remote Device I
get a [User Not Found!].</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">I am using a text file with a single user name as a test. The username is in the same format as the CUCM User ID.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Cheers</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Dana</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><o:p></o:p></p>
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