<html>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8">
</head>
<body dir="auto">
Hi Gents,
<div><br>
</div>
<div>I have a setup of UCCX 11.6 and I’d like to know the requirements of implementing a feature to enable the caller to have a an audio survey and export reports based on the caller inputs.</div>
<div>-Scenario:</div>
<div>After Call Center agent finishes talking to the caller he diverts the call to the a script (a survey) asking the caller some questions and records his answers which is normally numbers indicating he caller evaluation of the service he got from the agent. </div>
<div>After that reports should be exported indicating how callers evaluate each agent.</div>
<div><br>
</div>
<div>So here is my questions:</div>
<div>- How to implement this setup (even an overview).</div>
<div>- Does this setup needs integration with any type of external servers or it can be implemented using only the existing UCCX servers?</div>
<div>- What’s the needed license level (enhanced, premium,.....) to implement that setup?</div>
<div><br>
</div>
<div>Thanks <br>
<div dir="ltr">
<div><b><i><br>
</i></b></div>
<div><b><i><br>
</i></b></div>
<div><i>BR</i></div>
<div><i>Ahmed Abd EL-Rahman</i></div>
<div><i>Senior Network Engineer</i></div>
<div><br>
</div>
Sent from my iPhone</div>
</div>
</body>
</html>