<div dir="ltr">I have first hand experience with people making judgment calls on whether or not they will submit a change control for a given change. Therefore, just because Enterprises have documented change windows, doesn't mean people honor them.</div><br><div class="gmail_quote"><div dir="ltr">On Tue, Sep 25, 2018 at 10:11 AM Schlotterer, Tommy <<a href="mailto:tschlotterer@presidio.com">tschlotterer@presidio.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">The enterprise may have documented change windows. There was no notification given to users that they were doing maintenance.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><br>
Tommy<u></u><u></u></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> cisco-voip [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Anthony Holloway<br>
<b>Sent:</b> Tuesday, September 25, 2018 11:05 AM<br>
<b>To:</b> Cisco VoIP Group <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
<b>Subject:</b> Re: [cisco-voip] Webex Teams Down<u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Calibri",sans-serif">In my mind, this is no different than an on prem migration/upgrade/change/etc going south. The fact that the impacted service is in the cloud, is not important. Even if the
Internet connection itself went down, that's no different than a private MPLS outage.<u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Calibri",sans-serif">From an end user's perspective, whether cloud or on prem, the service is simply unavailable. From a CIO perspective, someone else screwed up, and someone else is working on
it. I don't see why this is different or interesting.<u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Calibri",sans-serif">What is it that do I not get?<u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Calibri",sans-serif">On Tue, Sep 25, 2018 at 9:11 AM Palmer, Brian <<a href="mailto:Brian.Palmer@bcbsfl.com" target="_blank">Brian.Palmer@bcbsfl.com</a>> wrote:<u></u><u></u></span></p>
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<p class="MsoNormal">This sure is rather wild that it has been down for so long. We only have a few boards, but I do hope that every business user is reviewing the word “cloud” and how great it really
is within this context. <u></u><u></u></p>
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<span style="FONT-SIZE:xx-small;FONT-FAMILY:Verdana;FONT-WEIGHT:bolder;COLOR:#808080"><br>
Tommy Schlotterer | Systems Engineer - Collaboration<br>
Presidio (NASDAQ: PSDO) | <a href="http://presidio.com" title="" target="_blank">
presidio.com</a><br>
20 N Saint Clair 3rd Floor, Toledo, OH 43604<br>
D: 419.214.1415 | C: 419.706.0259 | <a href="mailto:tschlotterer@presidio.com" title="Click to send email to Schlotterer, Tommy" target="_blank">
tschlotterer@presidio.com</a><br>
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<p class="MsoNormal"><b>From:</b> cisco-voip <<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>>
<b>On Behalf Of </b>Matthew Loraditch<br>
<b>Sent:</b> Tuesday, September 25, 2018 9:43 AM<br>
<b>To:</b> Ryan Huff <<a href="mailto:ryanhuff@outlook.com" target="_blank">ryanhuff@outlook.com</a>>; Matt Jacobson <<a href="mailto:m4ttjacobson@gmail.com" target="_blank">m4ttjacobson@gmail.com</a>><br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] Webex Teams Down<u></u><u></u></p>
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<p class="MsoNormal">The RFO for this one is going to be a doozy. On meetings they are migrating all users who had been upgraded to Video Platform 2.0 back to 1.0. I have no idea of the scope but that
seems like a pretty big undertaking and a tiny insight into how screwed up whatever happened is.<u></u><u></u></p>
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<p class="MsoNormal"><b><span style="color:#f3800b">Matthew Loraditch</span></b><b><span style="font-family:"remialcxesans",serif;color:#f3800b"></span></b><u></u><u></u></p>
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<p class="MsoNormal"><span style="color:#f3800b">p:</span><span style="color:gray"> <a href="tel:443.541.1518" target="_blank"><strong><span style="font-family:"Calibri",sans-serif;color:gray;font-weight:normal;text-decoration:none">443.541.1518</span></strong></a></span><u></u><u></u></p>
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<p class="MsoNormal"><span style="color:#f3800b">w:</span><span style="color:gray"> <a href="http://defang.bcbsfl.com/defang.php?url=http://www.heliontechnologies.com/" target="_blank"><strong><span style="font-family:"Calibri",sans-serif;color:gray;font-weight:normal;text-decoration:none">http://defang.bcbsfl.com/defang.php?url=www.heliontechnologies.com</span></strong></a></span><u></u><u></u></p>
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<p class="MsoNormal"><span style="color:gray"> | </span><u></u><u></u></p>
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<p class="MsoNormal"><span style="color:#f3800b">e:</span><span style="color:gray"> <a href="mailto:MLoraditch@heliontechnologies.com" target="_blank"><strong><span style="font-family:"Calibri",sans-serif;color:gray;font-weight:normal;text-decoration:none">MLoraditch@heliontechnologies.com</span></strong></a></span><u></u><u></u></p>
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<span style="font-size:1.0pt"><a href="http://defang.bcbsfl.com/defang.php?url=https://facebook.com/heliontech" target="_blank"><span style="text-decoration:none"><img border="0" width="18" height="18" id="m_-3786941029762116649m_-6027787452278486078_x005f_x0000_i1026" alt="Facebook"></span></a></span><u></u><u></u></p>
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<span style="font-size:1.0pt"><a href="http://defang.bcbsfl.com/defang.php?url=https://www.linkedin.com/company/helion-technologies" target="_blank"><span style="text-decoration:none"><img border="0" width="18" height="18" id="m_-3786941029762116649m_-6027787452278486078_x005f_x0000_i1028" alt="LinkedIn"></span></a></span><u></u><u></u></p>
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<p class="MsoNormal"><b>From:</b> cisco-voip <<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>>
<b>On Behalf Of </b>Ryan Huff<br>
<b>Sent:</b> Tuesday, September 25, 2018 9:36 AM<br>
<b>To:</b> Matt Jacobson <<a href="mailto:m4ttjacobson@gmail.com" target="_blank">m4ttjacobson@gmail.com</a>><br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] Webex Teams Down<u></u><u></u></p>
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<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">Who wants to go in with me on creating an on-prem DR application for individual WebEx Teams domains? Lol ... the cloud ... yup, let’s do that ...
<u></u><u></u></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">The cloud is a little like networking before segmentation .... anything impacts everything
<span style="font-family:"Segoe UI Emoji",sans-serif">🤔</span><u></u><u></u></p>
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<p class="MsoNormal">The only things I can think of that could possibly take this long would be like having to restore things from backup or waiting on uber large database indices to rebuild or reindex
..... hope things get restored soon!<u></u><u></u></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><br>
On Sep 25, 2018, at 07:22, Matt Jacobson <<a href="mailto:m4ttjacobson@gmail.com" target="_blank">m4ttjacobson@gmail.com</a>> wrote:<u></u><u></u></p>
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<p class="MsoNormal">Webex meetings is still working, but you can’t dial in with video endpoints. <u></u><u></u></p>
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<p class="MsoNormal">On Tue, Sep 25, 2018 at 15:10 Bernhard Albler <<a href="mailto:bernhard.albler@gmail.com" target="_blank">bernhard.albler@gmail.com</a>> wrote:<u></u><u></u></p>
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<p class="MsoNormal">yeah, crazy outage, basically the full working day for us here in Europe<u></u><u></u></p>
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<p class="MsoNormal">it also impacts CMR for customers on Video Platform v2 ( which should be most)<u></u><u></u></p>
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<p class="MsoNormal">On Tue 25. Sep 2018 at 12:39, Ryan Huff <<a href="mailto:ryanhuff@outlook.com" target="_blank">ryanhuff@outlook.com</a>> wrote:<u></u><u></u></p>
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<p class="MsoNormal">I haven't seen one this long this since the early days of Spark ... been down since 9:22PM eastern on 9-24-18 ... wow ....
<u></u><u></u></p>
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<p class="MsoNormal"> <image1.png><u></u><u></u></p>
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<p class="MsoNormal">_______________________________________________<br>
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<p class="MsoNormal">--
<u></u><u></u></p>
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<p class="MsoNormal">Bernhard Albler, +4369917207384<br>
--<br>
"Was Nachwelt! Wie komm' ich dazu was für die Nachwelt zu tun? Was hat denn die Nachwelt für mich getan?"<br>
--Carl Friedrich Zelter<u></u><u></u></p>
</div>
<p class="MsoNormal">_______________________________________________<br>
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