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<p class="MsoNormal">Mr. robot strikes again!<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">---<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif">Lelio Fulgenzi, B.A.</span></b><span style="font-family:"Arial",sans-serif"> | Senior Analyst<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#333333">Computing and Communications Services</span><span style="font-family:"Arial",sans-serif"> | University of Guelph<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">519-824-4120 Ext. 56354 |
<a href="mailto:lelio@uoguelph.ca"><span style="color:#0563C1">lelio@uoguelph.ca</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><a href="http://www.uoguelph.ca/ccs"><span style="font-family:"Arial",sans-serif">www.uoguelph.ca/ccs</span></a><span style="font-family:"Arial",sans-serif;color:#1F497D"> | @UofGCCS on Instagram, Twitter and Facebook<o:p></o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Anthony Holloway <avholloway+cisco-voip@gmail.com>
<br>
<b>Sent:</b> Tuesday, September 25, 2018 11:48 AM<br>
<b>To:</b> Matthew Loraditch <MLoraditch@heliontechnologies.com><br>
<b>Cc:</b> Ryan Huff <ryanhuff@outlook.com>; Lelio Fulgenzi <lelio@uoguelph.ca>; Cisco VoIP Group <cisco-voip@puck.nether.net><br>
<b>Subject:</b> Re: [cisco-voip] Webex Teams Down<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">I don't know why, but I like the beginning of this sentence:<o:p></o:p></p>
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<p class="MsoNormal">"However, once this thermal buffer was depleted..."<o:p></o:p></p>
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<p class="MsoNormal">I'm going to use that in my next RCA for a Call Center outage.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Tue, Sep 25, 2018 at 10:43 AM Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com">MLoraditch@heliontechnologies.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black">This one almost seems like an "act of god" or hacking had to take place. If you want to read about an interesting one MS had with Azure a few weeks ago look here on 9/4 <a href="https://azure.microsoft.com/en-us/status/history/" target="_blank">https://azure.microsoft.com/en-us/status/history/</a><o:p></o:p></span></p>
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<p class="MsoNormal"><a href="https://azure.microsoft.com/en-us/status/history/" target="_blank"><span style="text-decoration:none"><img border="0" width="160" height="160" style="width:1.6666in;height:1.6666in" id="m_6960549982050888655LPThumbnailImageId723836" src="https://azurecomcdn.azureedge.net/cvt-4ba1ac63410bb2bbe9f1c2a7bedc57894bbe9754309d9d380deedcdf7850047e/images/shared/social/azure-icon-250x250.png"></span></a><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:16.0pt;font-family:"Segoe UI Light",sans-serif"><a href="https://azure.microsoft.com/en-us/status/history/" target="_blank"><span style="text-decoration:none">Azure status history | Microsoft Azure</span></a><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#666666">Check the status history of Microsoft Azure services here.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#A6A6A6"><a href="http://azure.microsoft.com" target="_blank">azure.microsoft.com</a><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="color:#F3800B">Matthew Loraditch</span></b><b><span style="font-family:"remialcxesans",serif;color:#F3800B"></span><span style="color:#F3800B"><o:p></o:p></span></b></p>
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<p class="MsoNormal"><b><span style="color:gray">Sr. Network Engineer<o:p></o:p></span></b></p>
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<p class="MsoNormal"><span style="color:#F3800B">p:</span><span style="color:gray"> <a href="tel:443.541.1518" target="_blank"><strong><span style="font-family:"Calibri",sans-serif;color:gray;font-weight:normal;text-decoration:none">443.541.1518</span></strong></a><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#F3800B">w:</span><span style="color:gray"> <a href="http://www.heliontechnologies.com/" target="_blank"><strong><span style="font-family:"Calibri",sans-serif;color:gray;font-weight:normal;text-decoration:none">www.heliontechnologies.com</span></strong></a><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:gray"> | <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#F3800B">e:</span><span style="color:gray"> <a href="mailto:MLoraditch@heliontechnologies.com" target="_blank"><strong><span style="font-family:"Calibri",sans-serif;color:gray;font-weight:normal;text-decoration:none">MLoraditch@heliontechnologies.com</span></strong></a><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:1.0pt"><a href="https://facebook.com/heliontech" target="_blank"><span style="text-decoration:none"><img border="0" width="18" height="18" style="width:.1875in;height:.1875in" id="_x0000_i1027" src="cid:image189261.png@38978CC9.E0D9E9C8" alt="Facebook"></span></a><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:1.0pt"><a href="https://twitter.com/heliontech" target="_blank"><span style="text-decoration:none"><img border="0" width="18" height="18" style="width:.1875in;height:.1875in" id="_x0000_i1028" src="cid:image606166.png@3B6027B5.34150506" alt="Twitter"></span></a><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:1.0pt"><a href="https://www.linkedin.com/company/helion-technologies" target="_blank"><span style="text-decoration:none"><img border="0" width="18" height="18" style="width:.1875in;height:.1875in" id="_x0000_i1029" src="cid:image395940.png@6631FF69.07DDB419" alt="LinkedIn"></span></a><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="color:black">From:</span></b><span style="color:black"> cisco-voip <<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>> on behalf of Ryan Huff <<a href="mailto:ryanhuff@outlook.com" target="_blank">ryanhuff@outlook.com</a>><br>
<b>Sent:</b> Tuesday, September 25, 2018 11:37 AM<br>
<b>To:</b> Lelio Fulgenzi<br>
<b>Cc:</b> Cisco VoIP Group<br>
<b>Subject:</b> Re: [cisco-voip] Webex Teams Down</span> <o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">That’s the value prop of the cloud though; “we take away the risk of your on-prem infrastructure, but you have to pay for that in control of your service, experience and ability to troubleshoot”.
<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">I tell folks all the time risk mitigation paid for by giving up control is never a good idea.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">- Ryan<o:p></o:p></p>
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On Sep 25, 2018, at 11:30, Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a>> wrote:<o:p></o:p></p>
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<p class="m6960549982050888655xmsonormal"> <o:p></o:p></p>
<p class="m6960549982050888655xmsonormal">I know that for my maintenance activities I evaluate the risk vs potential impact vs backout requirements to understand how much effort I put in to preparing things. One time I scavenged our e-waste pile for compatible
HP hardware and purchased old CPUs for an upgrade to ensure that I had at most a 90minute backout (plugging wires and turning up servers x 9). Restoring from backup was just too long in this case.<o:p></o:p></p>
<p class="m6960549982050888655xmsonormal"> <o:p></o:p></p>
<p class="m6960549982050888655xmsonormal">I don’t begin to fathom the complexity of the webex backend service, but I find it hard to believe there were not options available to ensure a quick and orderly backout plan – not simply restoring from backup. Would
it be expensive? Sure, but define “expensive” relative to the impact this has caused.
<o:p></o:p></p>
<p class="m6960549982050888655xmsonormal"> <o:p></o:p></p>
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<p class="m6960549982050888655xmsonormal"><span style="font-family:"Arial",sans-serif">---</span><o:p></o:p></p>
<p class="m6960549982050888655xmsonormal"><b><span style="font-family:"Arial",sans-serif">Lelio Fulgenzi, B.A.</span></b><span style="font-family:"Arial",sans-serif"> | Senior Analyst</span><o:p></o:p></p>
<p class="m6960549982050888655xmsonormal"><span style="font-family:"Arial",sans-serif;color:#333333">Computing and Communications Services</span><span style="font-family:"Arial",sans-serif"> | University of Guelph</span><o:p></o:p></p>
<p class="m6960549982050888655xmsonormal"><span style="font-family:"Arial",sans-serif">Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1</span><o:p></o:p></p>
<p class="m6960549982050888655xmsonormal"><span style="font-family:"Arial",sans-serif">519-824-4120 Ext. 56354 |
<a href="mailto:lelio@uoguelph.ca" target="_blank"><span style="color:#0563C1">lelio@uoguelph.ca</span></a></span><o:p></o:p></p>
<p class="m6960549982050888655xmsonormal"><span style="font-family:"Arial",sans-serif"> </span><o:p></o:p></p>
<p class="m6960549982050888655xmsonormal"><a href="https://nam04.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.uoguelph.ca%2Fccs&data=02%7C01%7C%7C2402c8f43c8c4758269808d622fbc66c%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C636734862088992900&sdata=wmNZlQ1OIZdMxkQo%2FZR%2BpvyIG0uGwIJPIUPkyTMzgM4%3D&reserved=0" target="_blank"><span style="font-family:"Arial",sans-serif">www.uoguelph.ca/ccs</span></a><span style="font-family:"Arial",sans-serif;color:#1F497D">
| @UofGCCS on Instagram, Twitter and Facebook</span><o:p></o:p></p>
<p class="m6960549982050888655xmsonormal"><span style="font-family:"Arial",sans-serif"> </span><o:p></o:p></p>
<p class="m6960549982050888655xmsonormal"><image001.png><o:p></o:p></p>
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<p class="m6960549982050888655xmsonormal"> <o:p></o:p></p>
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<p class="m6960549982050888655xmsonormal"><b>From:</b> cisco-voip <<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>>
<b>On Behalf Of </b>Ryan Huff<br>
<b>Sent:</b> Tuesday, September 25, 2018 11:20 AM<br>
<b>To:</b> Anthony Holloway <<a href="mailto:avholloway+cisco-voip@gmail.com" target="_blank">avholloway+cisco-voip@gmail.com</a>><br>
<b>Cc:</b> Cisco VoIP Group <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
<b>Subject:</b> Re: [cisco-voip] Webex Teams Down<o:p></o:p></p>
</div>
</div>
<p class="m6960549982050888655xmsonormal"> <o:p></o:p></p>
<p class="m6960549982050888655xmsonormal">I my 17 years doing this, I have never once caused or suffered a seemingly unexplained and unexpected 10+ hour outage of all service to an environment/application.
<o:p></o:p></p>
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<p class="m6960549982050888655xmsonormal"> <o:p></o:p></p>
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<p class="m6960549982050888655xmsonormal">That’s the difference, control.<o:p></o:p></p>
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<p class="m6960549982050888655xmsonormal"> <o:p></o:p></p>
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<p class="m6960549982050888655xmsonormal">Sent from my iPhone<o:p></o:p></p>
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<p class="m6960549982050888655xmsonormal" style="margin-bottom:12.0pt"><br>
On Sep 25, 2018, at 11:05, Anthony Holloway <<a href="mailto:avholloway+cisco-voip@gmail.com" target="_blank">avholloway+cisco-voip@gmail.com</a>> wrote:<o:p></o:p></p>
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<p class="m6960549982050888655xmsonormal">In my mind, this is no different than an on prem migration/upgrade/change/etc going south. The fact that the impacted service is in the cloud, is not important. Even if the Internet connection itself went down, that's
no different than a private MPLS outage. <o:p></o:p></p>
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<p class="m6960549982050888655xmsonormal"> <o:p></o:p></p>
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<p class="m6960549982050888655xmsonormal">From an end user's perspective, whether cloud or on prem, the service is simply unavailable. From a CIO perspective, someone else screwed up, and someone else is working on it. I don't see why this is different or
interesting. <o:p></o:p></p>
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<p class="m6960549982050888655xmsonormal"> <o:p></o:p></p>
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<p class="m6960549982050888655xmsonormal">What is it that do I not get?<o:p></o:p></p>
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<p class="m6960549982050888655xmsonormal"> <o:p></o:p></p>
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<p class="m6960549982050888655xmsonormal">On Tue, Sep 25, 2018 at 9:11 AM Palmer, Brian <<a href="mailto:Brian.Palmer@bcbsfl.com" target="_blank">Brian.Palmer@bcbsfl.com</a>> wrote:<o:p></o:p></p>
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<p class="m6960549982050888655xmsonormal">This sure is rather wild that it has been down for so long. We only have a few boards, but I do hope that every business user is reviewing the word “cloud” and how great it really is within this context.
<o:p></o:p></p>
<p class="m6960549982050888655xmsonormal"> <o:p></o:p></p>
<p class="m6960549982050888655xmsonormal"> <o:p></o:p></p>
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<p class="m6960549982050888655xmsonormal"><b>From:</b> cisco-voip <<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>>
<b>On Behalf Of </b>Matthew Loraditch<br>
<b>Sent:</b> Tuesday, September 25, 2018 9:43 AM<br>
<b>To:</b> Ryan Huff <<a href="mailto:ryanhuff@outlook.com" target="_blank">ryanhuff@outlook.com</a>>; Matt Jacobson <<a href="mailto:m4ttjacobson@gmail.com" target="_blank">m4ttjacobson@gmail.com</a>><br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] Webex Teams Down<o:p></o:p></p>
</div>
</div>
<p class="m6960549982050888655xmsonormal"> <o:p></o:p></p>
<p class="m6960549982050888655xmsonormal">The RFO for this one is going to be a doozy. On meetings they are migrating all users who had been upgraded to Video Platform 2.0 back to 1.0. I have no idea of the scope but that seems like a pretty big undertaking
and a tiny insight into how screwed up whatever happened is.<o:p></o:p></p>
<p class="m6960549982050888655xmsonormal"> <o:p></o:p></p>
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<p class="m6960549982050888655xmsonormal"><b><span style="color:#F3800B">Matthew Loraditch</span></b><b><span style="font-family:"remialcxesans",serif;color:#F3800B"></span></b><o:p></o:p></p>
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<p class="m6960549982050888655xmsonormal"><b><span style="color:gray">Sr. Network Engineer</span></b><o:p></o:p></p>
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<p class="m6960549982050888655xmsonormal"><span style="color:#F3800B">p:</span><span style="color:gray"> <a href="tel:443.541.1518" target="_blank"><strong><span style="font-family:"Calibri",sans-serif;color:gray;font-weight:normal;text-decoration:none">443.541.1518</span></strong></a></span><o:p></o:p></p>
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<p class="m6960549982050888655xmsonormal"><span style="color:#F3800B">w:</span><span style="color:gray"> <a href="https://nam04.safelinks.protection.outlook.com/?url=http%3A%2F%2Fdefang.bcbsfl.com%2Fdefang.php%3Furl%3Dhttp%3A%2F%2Fwww.heliontechnologies.com%2F&data=02%7C01%7C%7C2402c8f43c8c4758269808d622fbc66c%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C636734862088992900&sdata=ErnApJU4sVTVGvv4VOZS%2BfIgi4NgwQrjgKi4C1zA7%2F8%3D&reserved=0" target="_blank"><strong><span style="font-family:"Calibri",sans-serif;color:gray;font-weight:normal;text-decoration:none">http://defang.bcbsfl.com/defang.php?url=www.heliontechnologies.com</span></strong></a></span><o:p></o:p></p>
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<p class="m6960549982050888655xmsonormal"><span style="color:gray"> | </span><o:p></o:p></p>
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<p class="m6960549982050888655xmsonormal"><span style="color:#F3800B">e:</span><span style="color:gray"> <a href="mailto:MLoraditch@heliontechnologies.com" target="_blank"><strong><span style="font-family:"Calibri",sans-serif;color:gray;font-weight:normal;text-decoration:none">MLoraditch@heliontechnologies.com</span></strong></a></span><o:p></o:p></p>
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<p class="m6960549982050888655xmsonormal" align="center" style="text-align:center">
<span style="font-size:1.0pt"><a href="https://nam04.safelinks.protection.outlook.com/?url=http%3A%2F%2Fdefang.bcbsfl.com%2Fdefang.php%3Furl%3Dhttps%3A%2F%2Ffacebook.com%2Fheliontech&data=02%7C01%7C%7C2402c8f43c8c4758269808d622fbc66c%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C636734862088992900&sdata=hTymIht3fd6eTaa3cazbZtFsoIz7TiVVvdbnktGrOl8%3D&reserved=0" target="_blank"><span style="font-size:11.0pt;color:windowtext;text-decoration:none"><o:p></o:p></span></a></span></p>
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<p class="m6960549982050888655xmsonormal" align="center" style="text-align:center">
<span style="font-size:1.0pt"><a href="https://nam04.safelinks.protection.outlook.com/?url=http%3A%2F%2Fdefang.bcbsfl.com%2Fdefang.php%3Furl%3Dhttps%3A%2F%2Ffacebook.com%2Fheliontech&data=02%7C01%7C%7C2402c8f43c8c4758269808d622fbc66c%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C636734862088992900&sdata=hTymIht3fd6eTaa3cazbZtFsoIz7TiVVvdbnktGrOl8%3D&reserved=0" target="_blank"><span style="color:windowtext;text-decoration:none"><span style="font-size:11.0pt"><o:p></o:p></span></span></a></span></p>
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<span style="font-size:1.0pt"><a href="https://nam04.safelinks.protection.outlook.com/?url=http%3A%2F%2Fdefang.bcbsfl.com%2Fdefang.php%3Furl%3Dhttps%3A%2F%2Ffacebook.com%2Fheliontech&data=02%7C01%7C%7C2402c8f43c8c4758269808d622fbc66c%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C636734862088992900&sdata=hTymIht3fd6eTaa3cazbZtFsoIz7TiVVvdbnktGrOl8%3D&reserved=0" target="_blank"><span style="color:windowtext;text-decoration:none"><span style="font-size:11.0pt"><o:p></o:p></span></span></a></span></p>
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<p class="m6960549982050888655xmsonormal"><b><a href="https://nam04.safelinks.protection.outlook.com/?url=http%3A%2F%2Fdefang.bcbsfl.com%2Fdefang.php%3Furl%3Dhttps%3A%2F%2Ffacebook.com%2Fheliontech&data=02%7C01%7C%7C2402c8f43c8c4758269808d622fbc66c%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C636734862088992900&sdata=hTymIht3fd6eTaa3cazbZtFsoIz7TiVVvdbnktGrOl8%3D&reserved=0" target="_blank"><span style="color:windowtext;text-decoration:none">From:</span><span style="color:windowtext;font-weight:normal;text-decoration:none">
cisco-voip <<u><span style="color:blue">cisco-voip-bounces@puck.nether.net</span></u>>
</span><span style="color:windowtext;text-decoration:none">On Behalf Of </span><span style="color:windowtext;font-weight:normal;text-decoration:none">Ryan Huff<br>
</span><span style="color:windowtext;text-decoration:none">Sent:</span><span style="color:windowtext;font-weight:normal;text-decoration:none"> Tuesday, September 25, 2018 9:36 AM<br>
</span><span style="color:windowtext;text-decoration:none">To:</span><span style="color:windowtext;font-weight:normal;text-decoration:none"> Matt Jacobson <<u><span style="color:blue">m4ttjacobson@gmail.com</span></u>><br>
</span><span style="color:windowtext;text-decoration:none">Cc:</span><span style="color:windowtext;font-weight:normal;text-decoration:none">
<u><span style="color:blue">cisco-voip@puck.nether.net</span></u><br>
</span><span style="color:windowtext;text-decoration:none">Subject:</span><span style="color:windowtext;font-weight:normal;text-decoration:none"> Re: [cisco-voip] Webex Teams Down<o:p></o:p></span></a></b></p>
</div>
<p class="m6960549982050888655xmsonormal"><a href="https://nam04.safelinks.protection.outlook.com/?url=http%3A%2F%2Fdefang.bcbsfl.com%2Fdefang.php%3Furl%3Dhttps%3A%2F%2Ffacebook.com%2Fheliontech&data=02%7C01%7C%7C2402c8f43c8c4758269808d622fbc66c%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C636734862088992900&sdata=hTymIht3fd6eTaa3cazbZtFsoIz7TiVVvdbnktGrOl8%3D&reserved=0" target="_blank"><span style="color:windowtext;text-decoration:none"> <o:p></o:p></span></a></p>
<p class="m6960549982050888655xmsonormal"><a href="https://nam04.safelinks.protection.outlook.com/?url=http%3A%2F%2Fdefang.bcbsfl.com%2Fdefang.php%3Furl%3Dhttps%3A%2F%2Ffacebook.com%2Fheliontech&data=02%7C01%7C%7C2402c8f43c8c4758269808d622fbc66c%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C636734862088992900&sdata=hTymIht3fd6eTaa3cazbZtFsoIz7TiVVvdbnktGrOl8%3D&reserved=0" target="_blank"><span style="color:windowtext;text-decoration:none">Who
wants to go in with me on creating an on-prem DR application for individual WebEx Teams domains? Lol ... the cloud ... yup, let’s do that ...
<o:p></o:p></span></a></p>
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<p class="m6960549982050888655xmsonormal"><a href="https://nam04.safelinks.protection.outlook.com/?url=http%3A%2F%2Fdefang.bcbsfl.com%2Fdefang.php%3Furl%3Dhttps%3A%2F%2Ffacebook.com%2Fheliontech&data=02%7C01%7C%7C2402c8f43c8c4758269808d622fbc66c%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C636734862088992900&sdata=hTymIht3fd6eTaa3cazbZtFsoIz7TiVVvdbnktGrOl8%3D&reserved=0" target="_blank"><span style="color:windowtext;text-decoration:none"> <o:p></o:p></span></a></p>
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<p class="m6960549982050888655xmsonormal" style="margin-bottom:12.0pt"><a href="https://nam04.safelinks.protection.outlook.com/?url=http%3A%2F%2Fdefang.bcbsfl.com%2Fdefang.php%3Furl%3Dhttps%3A%2F%2Ffacebook.com%2Fheliontech&data=02%7C01%7C%7C2402c8f43c8c4758269808d622fbc66c%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C636734862088992900&sdata=hTymIht3fd6eTaa3cazbZtFsoIz7TiVVvdbnktGrOl8%3D&reserved=0" target="_blank"><span style="color:windowtext;text-decoration:none">The
cloud is a little like networking before segmentation .... anything impacts everything
</span><span style="font-family:"Segoe UI Emoji",sans-serif;color:windowtext;text-decoration:none">🤔</span><span style="color:windowtext;text-decoration:none"><o:p></o:p></span></a></p>
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<p class="m6960549982050888655xmsonormal"><a href="https://nam04.safelinks.protection.outlook.com/?url=http%3A%2F%2Fdefang.bcbsfl.com%2Fdefang.php%3Furl%3Dhttps%3A%2F%2Ffacebook.com%2Fheliontech&data=02%7C01%7C%7C2402c8f43c8c4758269808d622fbc66c%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C636734862088992900&sdata=hTymIht3fd6eTaa3cazbZtFsoIz7TiVVvdbnktGrOl8%3D&reserved=0" target="_blank"><span style="color:windowtext;text-decoration:none">The
only things I can think of that could possibly take this long would be like having to restore things from backup or waiting on uber large database indices to rebuild or reindex ..... hope things get restored soon!<o:p></o:p></span></a></p>
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<p class="m6960549982050888655xmsonormal" style="margin-bottom:12.0pt"><a href="https://nam04.safelinks.protection.outlook.com/?url=http%3A%2F%2Fdefang.bcbsfl.com%2Fdefang.php%3Furl%3Dhttps%3A%2F%2Ffacebook.com%2Fheliontech&data=02%7C01%7C%7C2402c8f43c8c4758269808d622fbc66c%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C636734862088992900&sdata=hTymIht3fd6eTaa3cazbZtFsoIz7TiVVvdbnktGrOl8%3D&reserved=0" target="_blank"><span style="color:windowtext;text-decoration:none"><br>
On Sep 25, 2018, at 07:22, Matt Jacobson <<u><span style="color:blue">m4ttjacobson@gmail.com</span></u>> wrote:<o:p></o:p></span></a></p>
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<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
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<p class="m6960549982050888655xmsonormal"><a href="https://nam04.safelinks.protection.outlook.com/?url=http%3A%2F%2Fdefang.bcbsfl.com%2Fdefang.php%3Furl%3Dhttps%3A%2F%2Ffacebook.com%2Fheliontech&data=02%7C01%7C%7C2402c8f43c8c4758269808d622fbc66c%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C636734862088992900&sdata=hTymIht3fd6eTaa3cazbZtFsoIz7TiVVvdbnktGrOl8%3D&reserved=0" target="_blank"><span style="color:windowtext;text-decoration:none">Webex
meetings is still working, but you can’t dial in with video endpoints. <o:p></o:p></span></a></p>
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<p class="m6960549982050888655xmsonormal"><a href="https://nam04.safelinks.protection.outlook.com/?url=http%3A%2F%2Fdefang.bcbsfl.com%2Fdefang.php%3Furl%3Dhttps%3A%2F%2Ffacebook.com%2Fheliontech&data=02%7C01%7C%7C2402c8f43c8c4758269808d622fbc66c%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C636734862088992900&sdata=hTymIht3fd6eTaa3cazbZtFsoIz7TiVVvdbnktGrOl8%3D&reserved=0" target="_blank"><span style="color:windowtext;text-decoration:none"> <o:p></o:p></span></a></p>
<div>
<div>
<p class="m6960549982050888655xmsonormal"><a href="https://nam04.safelinks.protection.outlook.com/?url=http%3A%2F%2Fdefang.bcbsfl.com%2Fdefang.php%3Furl%3Dhttps%3A%2F%2Ffacebook.com%2Fheliontech&data=02%7C01%7C%7C2402c8f43c8c4758269808d622fbc66c%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C636734862088992900&sdata=hTymIht3fd6eTaa3cazbZtFsoIz7TiVVvdbnktGrOl8%3D&reserved=0" target="_blank"><span style="color:windowtext;text-decoration:none">On
Tue, Sep 25, 2018 at 15:10 Bernhard Albler <<u><span style="color:blue">bernhard.albler@gmail.com</span></u>> wrote:<o:p></o:p></span></a></p>
</div>
<blockquote style="border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt">
<div>
<div>
<p class="m6960549982050888655xmsonormal"><a href="https://nam04.safelinks.protection.outlook.com/?url=http%3A%2F%2Fdefang.bcbsfl.com%2Fdefang.php%3Furl%3Dhttps%3A%2F%2Ffacebook.com%2Fheliontech&data=02%7C01%7C%7C2402c8f43c8c4758269808d622fbc66c%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C636734862088992900&sdata=hTymIht3fd6eTaa3cazbZtFsoIz7TiVVvdbnktGrOl8%3D&reserved=0" target="_blank"><span style="color:windowtext;text-decoration:none">yeah,
crazy outage, basically the full working day for us here in Europe<o:p></o:p></span></a></p>
</div>
</div>
<div>
<p class="m6960549982050888655xmsonormal"><a href="https://nam04.safelinks.protection.outlook.com/?url=http%3A%2F%2Fdefang.bcbsfl.com%2Fdefang.php%3Furl%3Dhttps%3A%2F%2Ffacebook.com%2Fheliontech&data=02%7C01%7C%7C2402c8f43c8c4758269808d622fbc66c%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C636734862088992900&sdata=hTymIht3fd6eTaa3cazbZtFsoIz7TiVVvdbnktGrOl8%3D&reserved=0" target="_blank"><span style="color:windowtext;text-decoration:none">it
also impacts CMR for customers on Video Platform v2 ( which should be most)<o:p></o:p></span></a></p>
</div>
<div>
<p class="m6960549982050888655xmsonormal"><a href="https://nam04.safelinks.protection.outlook.com/?url=http%3A%2F%2Fdefang.bcbsfl.com%2Fdefang.php%3Furl%3Dhttps%3A%2F%2Ffacebook.com%2Fheliontech&data=02%7C01%7C%7C2402c8f43c8c4758269808d622fbc66c%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C636734862088992900&sdata=hTymIht3fd6eTaa3cazbZtFsoIz7TiVVvdbnktGrOl8%3D&reserved=0" target="_blank"><span style="color:windowtext;text-decoration:none"> <o:p></o:p></span></a></p>
<div>
<div>
<p class="m6960549982050888655xmsonormal"><a href="https://nam04.safelinks.protection.outlook.com/?url=http%3A%2F%2Fdefang.bcbsfl.com%2Fdefang.php%3Furl%3Dhttps%3A%2F%2Ffacebook.com%2Fheliontech&data=02%7C01%7C%7C2402c8f43c8c4758269808d622fbc66c%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C636734862088992900&sdata=hTymIht3fd6eTaa3cazbZtFsoIz7TiVVvdbnktGrOl8%3D&reserved=0" target="_blank"><span style="color:windowtext;text-decoration:none">On
Tue 25. Sep 2018 at 12:39, Ryan Huff <<u><span style="color:blue">ryanhuff@outlook.com</span></u>> wrote:<o:p></o:p></span></a></p>
</div>
<blockquote style="border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt">
<div>
<p class="m6960549982050888655xmsonormal"><a href="https://nam04.safelinks.protection.outlook.com/?url=http%3A%2F%2Fdefang.bcbsfl.com%2Fdefang.php%3Furl%3Dhttps%3A%2F%2Ffacebook.com%2Fheliontech&data=02%7C01%7C%7C2402c8f43c8c4758269808d622fbc66c%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C636734862088992900&sdata=hTymIht3fd6eTaa3cazbZtFsoIz7TiVVvdbnktGrOl8%3D&reserved=0" target="_blank"><span style="color:windowtext;text-decoration:none">I
haven't seen one this long this since the early days of Spark ... been down since 9:22PM eastern on 9-24-18 ... wow ....
<o:p></o:p></span></a></p>
<div>
<p class="m6960549982050888655xmsonormal"><a href="https://nam04.safelinks.protection.outlook.com/?url=http%3A%2F%2Fdefang.bcbsfl.com%2Fdefang.php%3Furl%3Dhttps%3A%2F%2Ffacebook.com%2Fheliontech&data=02%7C01%7C%7C2402c8f43c8c4758269808d622fbc66c%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C636734862088992900&sdata=hTymIht3fd6eTaa3cazbZtFsoIz7TiVVvdbnktGrOl8%3D&reserved=0" target="_blank"><span style="color:windowtext;text-decoration:none"> <o:p></o:p></span></a></p>
</div>
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<p class="m6960549982050888655xmsonormal"><a href="https://nam04.safelinks.protection.outlook.com/?url=http%3A%2F%2Fdefang.bcbsfl.com%2Fdefang.php%3Furl%3Dhttps%3A%2F%2Ffacebook.com%2Fheliontech&data=02%7C01%7C%7C2402c8f43c8c4758269808d622fbc66c%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C636734862088992900&sdata=hTymIht3fd6eTaa3cazbZtFsoIz7TiVVvdbnktGrOl8%3D&reserved=0" target="_blank"><span style="color:windowtext;text-decoration:none"> <image1.png><o:p></o:p></span></a></p>
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<p class="m6960549982050888655xmsonormal"><a href="https://nam04.safelinks.protection.outlook.com/?url=http%3A%2F%2Fdefang.bcbsfl.com%2Fdefang.php%3Furl%3Dhttps%3A%2F%2Ffacebook.com%2Fheliontech&data=02%7C01%7C%7C2402c8f43c8c4758269808d622fbc66c%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C636734862088992900&sdata=hTymIht3fd6eTaa3cazbZtFsoIz7TiVVvdbnktGrOl8%3D&reserved=0" target="_blank"><span style="color:windowtext;text-decoration:none">_______________________________________________<br>
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<p class="m6960549982050888655xmsonormal"><a href="https://nam04.safelinks.protection.outlook.com/?url=http%3A%2F%2Fdefang.bcbsfl.com%2Fdefang.php%3Furl%3Dhttps%3A%2F%2Ffacebook.com%2Fheliontech&data=02%7C01%7C%7C2402c8f43c8c4758269808d622fbc66c%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C636734862088992900&sdata=hTymIht3fd6eTaa3cazbZtFsoIz7TiVVvdbnktGrOl8%3D&reserved=0" target="_blank"><span style="color:windowtext;text-decoration:none">--
<o:p></o:p></span></a></p>
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<p class="m6960549982050888655xmsonormal"><a href="https://nam04.safelinks.protection.outlook.com/?url=http%3A%2F%2Fdefang.bcbsfl.com%2Fdefang.php%3Furl%3Dhttps%3A%2F%2Ffacebook.com%2Fheliontech&data=02%7C01%7C%7C2402c8f43c8c4758269808d622fbc66c%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C636734862088992900&sdata=hTymIht3fd6eTaa3cazbZtFsoIz7TiVVvdbnktGrOl8%3D&reserved=0" target="_blank"><span style="color:windowtext;text-decoration:none">Bernhard
Albler, +4369917207384<br>
--<br>
"Was Nachwelt! Wie komm' ich dazu was für die Nachwelt zu tun? Was hat denn die Nachwelt für mich getan?"<br>
--Carl Friedrich Zelter<o:p></o:p></span></a></p>
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