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<p class="MsoNormal">Hi all,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Looking for something that I’m sure I saw on here a few months ago…<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">We have agents who are marked as ready and the call INTERMITTANTLY doesn’t hit them. I seem to remember reading in BST that the workaround was for the agent to go not ready when they notice this, and then go back to ready. But I’m looking
for the actual page on BST with this bug to check versions affected. Anyone able to point me in the right direction?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#767171;mso-fareast-language:EN-GB">Kind Regards,</span><span style="font-size:12.0pt;font-family:"Times New Roman",serif;mso-fareast-language:EN-GB"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#767171;mso-fareast-language:EN-GB"> </span><span style="font-size:12.0pt;font-family:"Times New Roman",serif;mso-fareast-language:EN-GB"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#767171;mso-fareast-language:EN-GB">Peter Tooze-Froggatt</span><span style="font-size:12.0pt;font-family:"Times New Roman",serif;mso-fareast-language:EN-GB"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#767171;mso-fareast-language:EN-GB"> </span><span style="font-size:12.0pt;font-family:"Times New Roman",serif;mso-fareast-language:EN-GB"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#767171;mso-fareast-language:EN-GB">ISS Network Specialist – Telephony and Unified Communications</span><span style="font-size:12.0pt;font-family:"Times New Roman",serif;mso-fareast-language:EN-GB"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#767171;mso-fareast-language:EN-GB">Lancaster University</span><span style="font-size:12.0pt;font-family:"Times New Roman",serif;mso-fareast-language:EN-GB"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#767171;mso-fareast-language:EN-GB"> </span><span style="font-size:12.0pt;font-family:"Times New Roman",serif;mso-fareast-language:EN-GB"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#767171;mso-fareast-language:EN-GB">+44 01524 510019</span><span style="mso-fareast-language:EN-GB"><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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