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Thanks Ed.
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<p class="MsoNormal" style="margin: 0in 0in 0.0001pt;"><span style="background-color: rgba(255, 255, 255, 0);"><i>-sent from mobile device-</i></span></p>
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<p class="MsoNormal" style="margin: 0in 0in 0.0001pt;"><span style="background-color: rgba(255, 255, 255, 0);"><b>Lelio Fulgenzi, B.A.</b> | Senior Analyst<o:p></o:p></span></p>
<p class="MsoNormal" style="margin: 0in 0in 0.0001pt;"><span style="background-color: rgba(255, 255, 255, 0);">Computing and Communications Services | University of Guelph<o:p></o:p></span></p>
<p class="MsoNormal" style="margin: 0in 0in 0.0001pt;"><span style="background-color: rgba(255, 255, 255, 0);">Room 037 Animal Science & Nutrition Bldg | <a href="x-apple-data-detectors://1/0" dir="ltr" x-apple-data-detectors="true" x-apple-data-detectors-type="address" x-apple-data-detectors-result="1/0" style="-webkit-text-decoration-color: rgba(0, 0, 0, 0.258824);">50
Stone Rd E | Guelph, ON | N1G 2W1</a><o:p></o:p></span></p>
<p class="MsoNormal" style="margin: 0in 0in 0.0001pt;"><font color="#000000"><span style="caret-color: rgb(0, 0, 0); background-color: rgba(255, 255, 255, 0);"><a href="tel:519-824-4120;56354" dir="ltr" x-apple-data-detectors="true" x-apple-data-detectors-type="telephone" x-apple-data-detectors-result="1/1" style="-webkit-text-decoration-color: rgba(0, 0, 0, 0.258824);">519-824-4120
Ext. 56354</a> | <a href="mailto:lelio@uoguelph.ca">lelio@uoguelph.ca</a><o:p></o:p></span></font></p>
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<p class="MsoNormal" style="margin: 0in 0in 0.0001pt;"><font color="#000000"><span style="caret-color: rgb(0, 0, 0); background-color: rgba(255, 255, 255, 0);"><a href="http://www.uoguelph.ca/ccs">www.uoguelph.ca/ccs</a> | @UofGCCS on Instagram, Twitter and
Facebook<o:p></o:p></span></font></p>
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<p class="MsoNormal" style="margin: 0in 0in 0.0001pt;"><span style="background-color: rgba(255, 255, 255, 0);"><img border="0" width="187" height="100" id="Picture_x0020_1" src="cid:image001.png@01D3DD7E.EC708050" alt="University of Guelph Cornerstone with Improve Life tagline" _mf_state="2" action="null" title="null" style="width: 1.9479in; height: 1.0416in;"></span></p>
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On Oct 6, 2018, at 4:11 PM, Ed Leatherman <<a href="mailto:ealeatherman@gmail.com">ealeatherman@gmail.com</a>> wrote:<br>
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<div dir="ltr">Last time I looked at it, there wasn't any sort of SIP trunk connectivity and the agent connectivity was via a web app. I'd be surprised if they added it. I think you can port a number to them though for the trigger. It's pay per minute the customer
call is connected. I imagine they make it easy to hook up with their speech rec/AI stuff a la alexa.
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<div dir="ltr">On Sat, Oct 6, 2018 at 3:51 PM Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca">lelio@uoguelph.ca</a>> wrote:<br>
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Anyone checking out Amazon Connect? Our call centre software is primarily for on-prem inbound calls, wondering if they have SIP trunk connectivity so this can remain to appear as such. Using our existing phones as agent/remote destinations.
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<p class="MsoNormal" style="margin:0in 0in 0.0001pt"><span style="background-color:rgba(255,255,255,0)"><i>-sent from mobile device-</i></span></p>
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<p class="MsoNormal" style="margin:0in 0in 0.0001pt"><span style="background-color:rgba(255,255,255,0)"><b>Lelio Fulgenzi, B.A.</b> | Senior Analyst<u></u><u></u></span></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt"><span style="background-color:rgba(255,255,255,0)">Computing and Communications Services | University of Guelph<u></u><u></u></span></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt"><span style="background-color:rgba(255,255,255,0)">Room 037 Animal Science & Nutrition Bldg | <a dir="ltr">50 Stone Rd E | Guelph, ON | N1G 2W1</a><u></u><u></u></span></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt"><font color="#000000"><span style="background-color:rgba(255,255,255,0)"><a href="tel:519-824-4120;56354" dir="ltr" target="_blank">519-824-4120 Ext. 56354</a> | <a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a><u></u><u></u></span></font></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt"><span style="background-color:rgba(255,255,255,0)"> </span></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt"><font color="#000000"><span style="background-color:rgba(255,255,255,0)"><a href="http://www.uoguelph.ca/ccs" target="_blank">www.uoguelph.ca/ccs</a> | @UofGCCS on Instagram, Twitter and Facebook<u></u><u></u></span></font></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt"><span style="background-color:rgba(255,255,255,0)"> </span></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt"><span style="background-color:rgba(255,255,255,0)"><img border="0" width="187" height="100" id="m_487527066661371677Picture_x0020_1" alt="University of Guelph Cornerstone with Improve Life tagline" action="http://null" title="null" style="width:1.9479in;height:1.0416in" src="cid:"></span></p>
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-- <br>
<div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature">Ed Leatherman<br>
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