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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Thank you for your help,<o:p></o:p></span></p>
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<span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US">Kind Regards<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:16.0pt;font-family:"Calibri","sans-serif";color:#00A7A7">James Dust</span><span style="font-size:16.0pt;font-family:"Calibri","sans-serif";color:#00A7A7;mso-fareast-language:EN-US"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri","sans-serif";color:gray">ICT Network Infrastructure & Communications Engineer<o:p></o:p></span></p>
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<span style="font-family:"Calibri","sans-serif";color:gray">55 Bishopsgate, London EC2N 3AS<o:p></o:p></span></p>
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<span style="font-family:"Calibri","sans-serif";color:#00A7A7">Telephone: </span>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Myron Young [mailto:mdavid_young@hotmail.com]
<br>
<b>Sent:</b> 12 October 2018 15:30<br>
<b>To:</b> James Dust<br>
<b>Cc:</b> Anthony Holloway; Gary Parker; Cisco VoIP Group<br>
<b>Subject:</b> Re: [cisco-voip] Unity Call Handler recording upload<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Hey James, <o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">Usually when you hear the “sorry” then audio uploaded means it was uploaded to the recorded name and not actual greeting for the call handler. Make sure you have uploaded your audio file to the standard or closed
 greeting as needed for each call handler. <o:p></o:p></p>
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<p class="MsoNormal">Sent from my iPhone<o:p></o:p></p>
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On Oct 12, 2018, at 8:06 AM, James Dust <<a href="mailto:james.dust@charles-stanley.co.uk">james.dust@charles-stanley.co.uk</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Thanks very much for your help gents – this is working for me now,</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">One final thing, when I make a call I receive ‘sorry’ before the message plays.</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Is there a way to remove this system default?</span><o:p></o:p></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Anthony Holloway [<a href="mailto:avholloway+cisco-voip@gmail.com">mailto:avholloway+cisco-voip@gmail.com</a>]
<br>
<b>Sent:</b> 12 October 2018 14:53<br>
<b>To:</b> Gary Parker<br>
<b>Cc:</b> James Dust; Cisco VoIP Group<br>
<b>Subject:</b> Re: [cisco-voip] Unity Call Handler recording upload</span><o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">I agree.  How awesome would it be if it did the conversion purely client side?<o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">On Fri, Oct 12, 2018 at 8:51 AM Gary Parker <<a href="mailto:G.J.Parker@lboro.ac.uk">G.J.Parker@lboro.ac.uk</a>> wrote:<o:p></o:p></p>
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<br>
> On 12 Oct 2018, at 14:43, Anthony Holloway <<a href="mailto:avholloway%2Bcisco-voip@gmail.com" target="_blank">avholloway+cisco-voip@gmail.com</a>> wrote:<br>
> <br>
> In addition to Audacity, which I use myself, try this site out:  <a href="http://g711.org/" target="_blank">
http://g711.org/</a><br>
<br>
Neat idea, and well implemented, but obviously please be wary of sending your data to someone else’s site!<br>
<br>
<br>
---<br>
/-Gary Parker----------------------------------f--\<br>
|     Unified Communications Service Manager      |<br>
n      Loughborough University, IT Services       |<br>
|     <a href="tel:+441509635635">tel:+441509635635</a> <a href="mailto:sip%3Agary@lboro.ac.uk" target="_blank">
sip:gary@lboro.ac.uk</a>      o<br>
|        <a href="https://www.osx.ninja/pubkey.txt" target="_blank">https://www.osx.ninja/pubkey.txt</a>         |<br>
\r----------------------------------------------d-/<o:p></o:p></p>
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Details of Charles Stanley group companies and their regulators (where applicable), can be found at this URL
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<p class="MsoNormal">_______________________________________________<br>
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<font size="2"><font size="1"><font color="#99cc00"><strong>Consider the environment - Think before you print</strong></font><br>
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You are advised that urgent, time-sensitive communications should not be sent by email. We hereby give you notice that a delivery receipt does not constitute acknowledgement or receipt by the intended recipient(s).<br>
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Details of Charles Stanley group companies and their regulators (where applicable), can be found at this URL
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