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<p class="MsoNormal">We are running UCCX 11.6.1 and want to be able to allow our ServiceDesk team the ability to change queue messaging without touching the application side. Is there a way to point the prompts to an exterior storage location or add ‘triggers’
that will allow them to change the message that callers get when they connect to the queue?
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<p class="MsoNormal">Thanks in advance for any assistance.<o:p></o:p></p>
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<p class="MsoNormal">Terry<o:p></o:p></p>
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<p class="MsoNormal"><b><span lang="EN-CA" style="color:#1F497D;mso-fareast-language:EN-CA">Terry Oakley</span></b><b><span lang="EN-CA" style="font-family:"Arial",sans-serif;color:#1F497D;mso-fareast-language:EN-CA"><o:p></o:p></span></b></p>
<p class="MsoNormal"><span lang="EN-CA" style="font-size:10.0pt;color:#1F497D;mso-fareast-language:EN-CA">Telecommunications Coordinator
</span><b><span lang="EN-CA" style="font-size:10.0pt;color:#33CC33;mso-fareast-language:EN-CA">|
</span></b><span lang="EN-CA" style="font-size:10.0pt;color:#1F497D;mso-fareast-language:EN-CA">Information Technology Services</span><span lang="EN-CA" style="font-size:10.0pt;color:#1F497D;mso-fareast-language:EN-CA"><o:p></o:p></span></p>
<p class="MsoNormal"><b><span lang="EN-CA" style="font-size:10.0pt;color:#1F497D;mso-fareast-language:EN-CA">Red Deer College
</span></b><b><span lang="EN-CA" style="font-size:10.0pt;color:#33CC33;mso-fareast-language:EN-CA">|</span></b><span lang="EN-CA" style="font-size:10.0pt;color:#1F497D;mso-fareast-language:EN-CA">100 College Blvd.
</span><b><span lang="EN-CA" style="font-size:10.0pt;color:#33CC33;mso-fareast-language:EN-CA">|</span></b><span lang="EN-CA" style="font-size:10.0pt;color:#33CC33;mso-fareast-language:EN-CA">
</span><span lang="EN-CA" style="font-size:10.0pt;color:#1F497D;mso-fareast-language:EN-CA">Box 5005
</span><b><span lang="EN-CA" style="font-size:10.0pt;color:#33CC33;mso-fareast-language:EN-CA">|
</span></b><span lang="EN-CA" style="font-size:10.0pt;color:#1F497D;mso-fareast-language:EN-CA">Red Deer<b>
</b></span><b><span lang="EN-CA" style="font-size:10.0pt;color:#33CC33;mso-fareast-language:EN-CA">|</span></b><span lang="EN-CA" style="font-size:10.0pt;color:#33CC33;mso-fareast-language:EN-CA">
</span><span lang="EN-CA" style="font-size:10.0pt;color:#1F497D;mso-fareast-language:EN-CA">Alberta
</span><b><span lang="EN-CA" style="font-size:10.0pt;color:#33CC33;mso-fareast-language:EN-CA">|
</span></b><span lang="EN-CA" style="font-size:10.0pt;color:#1F497D;mso-fareast-language:EN-CA">T4N 5H5<b><o:p></o:p></b></span></p>
<p class="MsoNormal"><span lang="EN-CA" style="font-size:10.0pt;color:#1F497D;mso-fareast-language:EN-CA">work (403) 342-<b>3521
</b></span><b><span lang="EN-CA" style="font-size:10.0pt;color:#33CC33;mso-fareast-language:EN-CA">|
</span></b><b><span lang="EN-CA" style="font-size:10.0pt;color:#1F497D;mso-fareast-language:EN-CA"> </span></b><span lang="EN-CA" style="font-size:10.0pt;color:#1F497D;mso-fareast-language:EN-CA">FAX (403) 343-4034<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA" style="font-size:10.0pt;color:#1F497D;mso-fareast-language:EN-CA"><o:p> </o:p></span></p>
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