<div dir="ltr"><div dir="ltr"><div>If by "helpbot" you are referring to my comment: <i>"If I give it the command /help, it responds with help info"</i></div><div><br></div><div>That is still with Charlie. See below:</div><div><br></div><div><div><img src="cid:ii_jooyn9yi0" alt="image.png" style="margin-right: 0px;"><br></div></div><div><br></div><div><div><img src="cid:ii_jooyoddk1" alt="image.png" width="243" height="341"><br></div></div></div><br><div class="gmail_quote"><div dir="ltr">On Mon, Nov 19, 2018 at 2:59 PM Gary Bates <<a href="mailto:Gary.Bates@cirrusnetworks.com.au">Gary.Bates@cirrusnetworks.com.au</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div lang="EN-US" link="blue" vlink="purple">
<div class="m_-1771522245558399780WordSection1">
<p class="MsoNormal">Thanks Anthony<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">I have found the help bot but no “Charlie” , maybe the name has changed.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">With the helpbot there is no option there to get collab “updates”, is there a way to invoke that ?<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Gary<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><b>From:</b> Anthony Holloway <<a href="mailto:avholloway%2Bcisco-voip@gmail.com" target="_blank">avholloway+cisco-voip@gmail.com</a>>
<br>
<b>Sent:</b> Tuesday, 20 November 2018 3:46 AM<br>
<b>To:</b> Gary Bates <<a href="mailto:Gary.Bates@cirrusnetworks.com.au" target="_blank">Gary.Bates@cirrusnetworks.com.au</a>><br>
<b>Cc:</b> Abhiram Kramadhati (akramadh) <<a href="mailto:akramadh@cisco.com" target="_blank">akramadh@cisco.com</a>>; Cisco VoIP Group <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
<b>Subject:</b> Re: [cisco-voip] Charlie - Spark bot to deliver CCX/CCE updates<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<div>
<p class="MsoNormal">The last update I received from Charlie, via WebEx Teams, was on November 11th 2018, about UCCX 12.x being available in the DevNet sandbox.<u></u><u></u></p>
<div>
<p class="MsoNormal"><u></u> <u></u></p>
</div>
<div>
<p class="MsoNormal">If I give it the command /help, it responds with help info.<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"><u></u> <u></u></p>
</div>
<div>
<p class="MsoNormal">I would say it's still there and active based on that.<u></u><u></u></p>
<div>
<p class="MsoNormal"><u></u> <u></u></p>
</div>
<div>
<p class="MsoNormal"><u></u> <u></u></p>
</div>
</div>
</div>
<p class="MsoNormal"><u></u> <u></u></p>
<div>
<div>
<p class="MsoNormal">On Sun, Nov 18, 2018 at 3:25 PM Gary Bates <<a href="mailto:Gary.Bates@cirrusnetworks.com.au" target="_blank">Gary.Bates@cirrusnetworks.com.au</a>> wrote:<u></u><u></u></p>
</div>
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<div>
<p class="MsoNormal">Hi all<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">Does Charlie work on Webex Teams and is this bot still active?<u></u><u></u></p>
<p class="MsoNormal">(I have done a search and doesn’t appear to be there
<span style="font-family:"Segoe UI Emoji",sans-serif">😊</span>)<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">Thanks!<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#00599b">Gary Bates</span></b><span style="font-size:9.0pt;font-family:"Helvetica",sans-serif"><br>
</span><span style="font-size:10.0pt;font-family:"Helvetica",sans-serif">Collab Practice Lead CCIE#53842</span><u></u><u></u></p>
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<p class="MsoNormal"><b><span style="font-size:8.0pt;font-family:"Helvetica",sans-serif;text-transform:uppercase">Canberra</span></b><span style="font-size:9.0pt;font-family:"Helvetica",sans-serif"><br>
Equinox 4<br>
Level 1, 70 Kent Street,<br>
Deakin, ACT, 2600</span><u></u><u></u></p>
</td>
<td width="230" valign="top" style="width:172.5pt;padding:0cm 0cm 0cm 0cm">
<p class="MsoNormal"><b><span style="font-size:8.0pt;font-family:"Helvetica",sans-serif;color:black;text-transform:uppercase">Telephone:
</span></b><span style="font-size:9.0pt;font-family:"Helvetica",sans-serif;color:#666666;text-transform:uppercase">02 6152 9975</span><b><span style="font-size:8.0pt;font-family:"Helvetica",sans-serif;color:black;text-transform:uppercase"><br>
MOBILE:</span></b><span style="font-size:9.0pt;font-family:"Helvetica",sans-serif"> 0424 229 995<br>
<a href="mailto:gary.bates@cirrusnetworks.com.au" target="_blank">gary.bates@cirrusnetworks.com.au</a><br>
<a href="https://www.cirrusnetworks.com.au/" target="_blank"><span style="color:#00599b">cirrusnetworks.com.au</span></a></span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Helvetica",sans-serif"> </span><u></u><u></u></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><img border="0" width="650" height="96" style="width:6.7708in;height:1.0in" id="m_-1771522245558399780m_-5191587279489970564_x005f_x0000_i1030" src="https://help.cirrusnetworks.com.au/files/cirrus_sig_img_650.jpg?view=1" alt="Cirrus Networks"><u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal"><b>From:</b> cisco-voip <<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>>
<b>On Behalf Of </b>Anthony Holloway<br>
<b>Sent:</b> Thursday, 15 February 2018 7:25 AM<br>
<b>To:</b> Abhiram Kramadhati (akramadh) <<a href="mailto:akramadh@cisco.com" target="_blank">akramadh@cisco.com</a>><br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] Charlie - Spark bot to deliver CCX/CCE updates<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<div>
<p class="MsoNormal">More important than the technology delivery method: Web Sites, Email subscriptions, RSS feeds, Spark; is keeping the content flowing and keeping it relevant. Too many times I've
seen ghost towns made out of Cisco announcement efforts, and they boil down to just listing the mandatory security vulnerabilities.<u></u><u></u></p>
<div>
<div>
<p class="MsoNormal"> <u></u><u></u></p>
</div>
<div>
<p class="MsoNormal">An announcement bot does not solve that problem, as humans still have to feed it the information to disseminate. Therefore, it's my opinion that this is the same as email notifications
or RSS feeds, albeit with a hip Chat Bot approach.<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"> <u></u><u></u></p>
</div>
<div>
<p class="MsoNormal">A better value would be derived from being able to ask the bot questions such as:<u></u><u></u></p>
<div>
<p class="MsoNormal"> <u></u><u></u></p>
</div>
<div>
<p class="MsoNormal">What's the latest SU for UCCX 10.6?<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal">What COP files do I need when upgrading from UCCX 10.6 to 11.5?<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal">What new features are introduced from UCCX 10.6 to 11.6?<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal">Can I change the hostname in UCCX 8.5?<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal">What email systems are supported for Agent Email in UCCX 11.6?<u></u><u></u></p>
</div>
</div>
<div>
<p class="MsoNormal"> <u></u><u></u></p>
</div>
<div>
<p class="MsoNormal">Maybe it needs a little more block chain? ;)<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"> <u></u><u></u></p>
</div>
<div>
<p class="MsoNormal">Joking aside, maybe this bot will evolved into a bi-directional communication tool, and for that, I'm on board. I've already added the bot to a team in Spark and we'll see how
it progresses.<u></u><u></u></p>
</div>
<p class="MsoNormal"> <u></u><u></u></p>
<div>
<div>
<p class="MsoNormal">On Tue, Feb 13, 2018 at 9:30 PM Abhiram Kramadhati (akramadh) <<a href="mailto:akramadh@cisco.com" target="_blank">akramadh@cisco.com</a>> wrote:<u></u><u></u></p>
</div>
<blockquote style="border:none;border-left:solid #cccccc 1.0pt;padding:0cm 0cm 0cm 6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0cm;margin-bottom:5.0pt">
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<div>
<p class="MsoNormal">Hi all,
<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">We have always received feedback from our partner summits, CiscoLive and forums here that there can be a better way to deliver updates about latest ES’s, field notices and general
information that is not necessarily in our documentation. The problem being addressed is that of ensuring our partner community is made aware of a release of a new ES (or an update) and details about what is fixed in the ES. This will help the community choose
to proactively install the ES or at least be aware about the availability of an ES in case you run into the defect. ES is just an example, but we want to make sure important updates are delivered to our partners.
<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">Please say
<b><i>Hi </i></b>to <b>Charlie</b>, a Spark-bot that is commissioned to deliver you with the latest and greatest of the CCX and CCE solution updates (CCX, SM, Finesse, CUIC, CCE, CVP, VVB). These updates are especially aimed at servicing the product better
and so will mainly be updates on an ES release, a potential new issue that might have been found or a new Field Notice.
<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">You can start a 1:1 conversation at:
<a href="mailto:update-charlie@sparkbot.io" target="_blank">update-charlie@sparkbot.io</a> or add Charlie into your team rooms. When there is an update, he will automatically broadcast to all his rooms. You can also request for an update which you might have
missed. <u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal"><span lang="EN-IN"><img border="0" width="588" height="1424" style="width:6.125in;height:14.8333in" id="m_-1771522245558399780m_-5191587279489970564_x005f_x0000_i1025" alt="image001.png"></span><u></u><u></u></p>
<p class="MsoNormal"><span style="color:red"> </span><u></u><u></u></p>
<p class="MsoNormal"><i><span style="color:red">Please note that this is not an official Cisco product, but our project to address concerns of the partner community. There are a lot of items on the
roadmap to improve Charlie’s capabilities, so please reach out to me directly at
<a href="mailto:akramadh@cisco.com" target="_blank"><span style="color:red">akramadh@cisco.com</span></a> if you have any feedback to share.
</span></i><u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">Charlie has already been introduced in partner summits and has been running in the pilot phase, so if any of you have already spoken to Charlie you would have automatically got
updates such as this:<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal"><span lang="EN-IN"><img border="0" width="1792" height="628" style="width:18.6666in;height:6.5416in" id="m_-1771522245558399780m_-5191587279489970564_x005f_x0000_i1026" alt="image002.png"></span><u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">Processes are in place to ensure that any new ES will be announced through Charlie (apart from our official announcements on CCO etc.).
<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">Hope you find this useful, and as always do let me know of any feedback.
<u></u><u></u></p>
<p class="MsoNormal"><span lang="EN-GB"> </span><u></u><u></u></p>
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<p class="MsoNormal"><b><span style="font-size:8.5pt;font-family:"Arial",sans-serif;color:#666666">Abhiram Kramadhati</span></b><span style="font-size:8.5pt;font-family:"Arial",sans-serif;color:#666666"><br>
Technical Solutions Manager<br>
Customer Solutions Success team, CCBU<br>
<a href="mailto:akramadh@cisco.com" target="_blank"><span style="color:#666666;text-decoration:none">akramadh@cisco.com</span></a><br>
Phone: <b><a href="tel:+61%202%208446%206257" target="_blank">+61 2 8446 6257</a></b><br>
<br>
CCIE Collaboration - 40065</span><u></u><u></u></p>
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<p class="MsoNormal"><b><span style="font-size:8.5pt;font-family:"Arial",sans-serif;color:#666666">Cisco Systems Australia Pty Limited</span></b><span style="font-size:8.5pt;font-family:"Arial",sans-serif;color:#666666"><br>
The Forum<br>
201 Pacific Highway<br>
2065<br>
St Leonards<br>
Australia<br>
<a href="http://www.cisco.com/web/AU/" target="_blank"><span style="color:#666666;text-decoration:none">Cisco.com</span></a></span><u></u><u></u></p>
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