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<p class="MsoNormal">You just had to bring up Jabber caller ID lookups, didn’t you.
<span style="font-family:"Segoe UI Emoji",sans-serif">😊</span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">---<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif">Lelio Fulgenzi, B.A.</span></b><span style="font-family:"Arial",sans-serif"> | Senior Analyst<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#333333">Computing and Communications Services</span><span style="font-family:"Arial",sans-serif"> | University of Guelph<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">519-824-4120 Ext. 56354 |
<a href="mailto:lelio@uoguelph.ca"><span style="color:#0563C1">lelio@uoguelph.ca</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><a href="http://www.uoguelph.ca/ccs"><span style="font-family:"Arial",sans-serif">www.uoguelph.ca/ccs</span></a><span style="font-family:"Arial",sans-serif;color:#1F497D"> | @UofGCCS on Instagram, Twitter and Facebook<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><img border="0" width="187" height="100" style="width:1.9479in;height:1.0416in" id="Picture_x0020_1" src="cid:image001.png@01D48636.BF2388C0" alt="University of Guelph Cornerstone with Improve Life tagline"><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b>From:</b> Anthony Holloway <avholloway+cisco-voip@gmail.com>
<br>
<b>Sent:</b> Tuesday, November 27, 2018 9:29 AM<br>
<b>To:</b> Lelio Fulgenzi <lelio@uoguelph.ca><br>
<b>Cc:</b> Ryan Huff <ryanhuff@outlook.com>; Cisco VoIP Group <cisco-voip@puck.nether.net><br>
<b>Subject:</b> Re: [cisco-voip] Best Practice or Way to bulk update Caller ID<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Probably because CUC is only updating the user account, which CUCM also does; CUC is not updating other Objects like DNs and Line Appearances. There's no perfect solution, because of us, the users/humans which make up the system. Just
look at how they tried to do caller ID lookups with Jabber, which pulls straight from AD, but even that has false matches from time to time.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Mon, Nov 26, 2018 at 10:38 PM Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca">lelio@uoguelph.ca</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal">After all this, it certainly would be nice to be able to do this automatically. Either tied to or not tied to a userid or telephone number or directory entry. Or any combination thereof.
<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Connection does it, even if not completely well (display name doesn’t get updated upon directory update), why not CallManager?<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><o:p> </o:p></p>
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<p class="MsoNormal"><i>-sent from mobile device-</i><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b>Lelio Fulgenzi, B.A.</b> | Senior Analyst<o:p></o:p></p>
<p class="MsoNormal">Computing and Communications Services | University of Guelph<o:p></o:p></p>
<p class="MsoNormal">Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1<o:p></o:p></p>
<p class="MsoNormal"><span style="color:black"><a href="tel:519-824-4120;56354" target="_blank">519-824-4120 Ext. 56354</a> | <a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a></span><o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal"><span style="color:black"><a href="http://www.uoguelph.ca/ccs" target="_blank">www.uoguelph.ca/ccs</a> | @UofGCCS on Instagram, Twitter and Facebook</span><o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal"><o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><br>
On Nov 26, 2018, at 6:50 PM, Anthony Holloway <<a href="mailto:avholloway+cisco-voip@gmail.com" target="_blank">avholloway+cisco-voip@gmail.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal">Don't forget the Alerting Name field. This is also Caller ID, but like in reverse.
<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Never having had to perform this action before, I would be curious as to how many records are "out of sync".<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Try running the following, or a similar SQL query to see who isn't lining up correctly:<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b><span style="font-family:"Courier New"">run sql select \</span></b><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-family:"Courier New";color:red">limit 25 \</span></b><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-family:"Courier New"">u.telephonenumber, u.firstname, u.lastname, dn.dnorpattern, dn.alertingname, dn.alertingnameascii, la.display, la.displayascii, la.label \</span></b><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-family:"Courier New"">from devicenumplanmap as la \</span></b><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-family:"Courier New"">left join numplan as dn on la.fknumplan = dn.pkid \</span></b><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-family:"Courier New"">left join enduser as u on right(dn.dnorpattern, 12) = u.telephonenumber \</span></b><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-family:"Courier New"">where \</span></b><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-family:"Courier New"">(u.telephonenumber is not null and u.firstname is not null and u.lastname is not null) and \</span></b><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-family:"Courier New";color:#9900FF">(concat(concat(u.firstname, ' '), lastname) <> dn.alertingname or concat(concat(u.firstname, ' '), lastname) <> la.display) \</span></b><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-family:"Courier New"">order by u.lastname, u.firstname </span></b><o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b>Legend</b><o:p></o:p></p>
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<p class="MsoNormal"><span style="color:red">Limit</span> - Feel free to increase/decrease/remove the limit command<o:p></o:p></p>
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<p class="MsoNormal"><span style="color:#9900FF">Offending Records</span> - Feel free to add/remove/modify the offending record finder. I.e., This filter only matches the AD first + last against alerting and display, and also it assumes your DNs are \+1[2-9]XX[2-9]XXXXXX
formatted, and your AD telephoneNumbers are +1[2-9]XX[2-9]XXXXXX formatted, so it removes the \ on the DN for lining up records with the right function, 12 characters in.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">*The funky looking concat commands are because of two reasons: 1) the CLI parser wont let me use pipes to concat, and 2) the concat function only can concat two fields at once, so we have to run it twice to insert the space between names.
Else, you might be able to pull the displayname field instead. In my case this is Lastname, Firstname, so concatenating the first and last on my own was better.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">The output will look something like this:<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b><span style="font-family:"Courier New";color:#6AA84F">telephonenumber firstname lastname</span></b><b><span style="font-family:"Courier New""> <span style="color:#F1C232">dnorpattern alertingname alertingnameascii</span>
<span style="color:#0B5394">display displayascii label</span></span></b><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-family:"Courier New";color:#6AA84F">=============== ========= ================</span></b><b><span style="font-family:"Courier New"">
<span style="color:#F1C232">============= ========================== ==========================</span>
<span style="color:#0B5394">========================== ========================== ===========================</span></span></b><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-family:"Courier New";color:#6AA84F">+16125551212 Anthony Holloway</span></b><b><span style="font-family:"Courier New""> <span style="color:#F1C232">\+16125551212 Tony Holloway Tony Holloway</span>
<span style="color:#0B5394">Tony Holloway Tony Holloway Tony Holloway - 1212</span></span></b><o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b>Legend</b><o:p></o:p></p>
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<p class="MsoNormal"><span style="color:#6AA84F">AD Fields (Once per account)</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="color:#F1C232">DN Fields (Once per DN)</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="color:#0B5394">Line Appearance Fields (Can exist multiple times for every appearance this DN exists on)</span><o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">From there, I would bring the data into MS Excel, filter, sort, fix, etc., and then I would use the AXL SQL Toolkit to submit each update individually. Once for the DN and once for the line, per correction. This will automatically reset
phones, just like a BAT operation would.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">E.g.,<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b>Update the DN fields</b><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-family:"Courier New"">update numplan set alertingname = 'Anthony Holloway', alertingnameascii = 'Anthony Holloway' where dnorpattern = '\+16125551212'</span></b><o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b>Update the LA fields</b><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-family:"Courier New"">update devicenumplanmap set display = 'Anthony Holloway', displayascii = 'Anthony Holloway' where fknumplan = (select pkid from numplan where dnorpattern = '\+16125551212')</span></b><o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">With any approach you take, there are going to be one-off cases you'll likely need to manually handle, and not too mention, your environment may have sticking points which completely prevent you from being able to use bulk tools. E.g.,
Your fields are all jacked up, your DNs don't line up with your AD telephoneNumbers, etc.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">If you think you'll have to perform this activity more than once, then I would suggest writing a program to perform the sync operation on a schedule. I think Adam was just talking about doing this exact task, with Pete's PowerShell thingy.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><a href="https://cisco-voip.markmail.org/thread/uajz3af37ptg5cyy" target="_blank">https://cisco-voip.markmail.org/thread/uajz3af37ptg5cyy</a><o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Good luck!<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Mon, Nov 26, 2018 at 4:33 PM Ryan Huff <<a href="mailto:ryanhuff@outlook.com" target="_blank">ryanhuff@outlook.com</a>> wrote:<o:p></o:p></p>
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<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:12.0pt;color:black">Hi Sam,<o:p></o:p></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:12.0pt;color:black">I'm assuming (since you said Caller ID), that you are referring to "Display (Caller ID)" and the older, "ASCII Display (Caller ID)" fields. You can bulk update these fields
by first, exporting the phones through, "Bulk Administration > Phones > Export Phones > All Details". After selecting that menu navigation, you'll have the familiar GUI based query tool that will allow you to specify search limit and qualifier clauses, for
the number of phones you wish to export.<o:p></o:p></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:12.0pt;color:black">Once you have the resulting export file downloaded, I would typically use MS Excel (or some other type of comma deliminated parser) to open the file. Once opened, find the
Display (Caller ID) field and adjust as desired for each phone. If you wish to concatenate the the FN and LN of the user into this field, you'll need to use some "script magic" (Python, PHP, Perl, Bash ... etc) or good old fashioned copy/paste elbow grease
to compile this info from elsewhere in the spreadsheet; assuming such data exists for the line on another column within the same row; phone description, line description ... etc.<o:p></o:p></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:12.0pt;color:black">All this to bring me to a closing thought, which is to verify your understanding that this would only affect internal (onnet) Caller ID and not what is presented to a called
party over the PSTN. Caller ID (ANI) presented on the PSTN is the job of a), your carrier to enter the correct data into the ANI ALI database and B), the called party's carrier to perform the appropriate CNAM dip into the ANI ALI database and ultimately present
the characters to the called party's device in the appropriate facility / contact header.<o:p></o:p></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-size:12.0pt;color:black">Thanks,<o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-size:12.0pt;color:black">Ryan Huff, CCDP, CCNP<o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-size:12.0pt;color:black">Cisco Certified Network and Design Professional<o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="color:black">From:</span></b><span style="color:black"> cisco-voip <<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>> on behalf of Sam Jones <<a href="mailto:jonesamu@isu.edu" target="_blank">jonesamu@isu.edu</a>><br>
<b>Sent:</b> Monday, November 26, 2018 5:08 PM<br>
<b>To:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> [cisco-voip] Best Practice or Way to bulk update Caller ID</span><span style="font-size:12.0pt;color:black">
<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Courier New";color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Courier New";color:black">I am looking for the fastest way to update the Caller ID across all our directory numbers with the first and last name of users synchronized from Active Directory.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Courier New";color:black">I cannot find a how to do this: <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Courier New";color:black">automagically with a synchronization from Active Directory<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Courier New";color:black">Or<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Courier New";color:black">through Bulk Administration<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Courier New";color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Courier New";color:black">Any guidance to how I can accomplish this is appreciated.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Courier New";color:black"><o:p> </o:p></span></p>
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<p><b><span style="font-size:12.0pt;color:black">Sam Jones</span></b><span style="font-size:12.0pt;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal">_______________________________________________<br>
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