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<p class="MsoNormal">I’ve recently migrated our customer service agents over to Cisco Finesse for customer email, but I’m not seeing a lot in the way of reporting or wallboard support. Specifically, I’d really like to be able to see the number of “unread” emails
in SocialMiner, so that our agents know how far behind on email we are. I don’t see anything like this in CUIC email reporting. I can’t just reference the originating Exchange inbox, as SocialMiner / UCCX marks them read as it ingests them. Am I just missing
it, or does it not exist?<o:p></o:p></p>
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