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<p class="MsoNormal"><span style="font-size:16.0pt;color:#00A7A7;mso-fareast-language:EN-GB">James Dust</span><span style="font-size:16.0pt;color:#00A7A7"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:gray;mso-fareast-language:EN-GB">ICT Network Infrastructure & Communications Engineer<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif";mso-fareast-language:EN-GB">From:</span></b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif";mso-fareast-language:EN-GB"> James
Dust <br>
<b>Sent:</b> 07 January 2019 08:41<br>
<b>To:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Cisco 8851 shared line question<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Hi there,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">We have recently rolled out Cisco 8851 phones, and I am getting a problem where end users are lifting the phone handset to make a call and selecting a line other than their primary.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I have checked, and both the physical device and users UDP profile are set select primary line for calls.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Has anyone else experienced this issue at all?<o:p></o:p></p>
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