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It’s in the release notes for CE9, and as Matthew noted the fact that the .pkg file doesn’t exist is a good clue.
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<div class="">Not that it’s stopped long-time Tandberg folks from ripping the pkg files out of the cop.sgn and working very hard to make their cameras not pair.</div>
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- Ryan Ratliff</div>
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<div class="">On Jan 8, 2019, at 9:39 AM, Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca" class="">lelio@uoguelph.ca</a>> wrote:</div>
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This is news to me. Hopefully it’s written down somewhere?<span class="Apple-converted-space"> </span><span style="font-family: "Segoe UI Emoji", sans-serif;" class="">😉</span><o:p class=""></o:p></div>
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<span style="font-family: Arial, sans-serif;" class="">---<o:p class=""></o:p></span></div>
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<b class=""><span style="font-family: Arial, sans-serif;" class="">Lelio Fulgenzi, B.A.</span></b><span style="font-family: Arial, sans-serif;" class=""><span class="Apple-converted-space"> </span>| Senior Analyst<o:p class=""></o:p></span></div>
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<span style="font-family: Arial, sans-serif; color: rgb(51, 51, 51);" class="">Computing and Communications Services</span><span style="font-family: Arial, sans-serif;" class=""><span class="Apple-converted-space"> </span>| University of Guelph<o:p class=""></o:p></span></div>
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<span style="font-family: Arial, sans-serif;" class="">Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1<o:p class=""></o:p></span></div>
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<span style="font-family: Arial, sans-serif;" class=""><a href="tel:519-824-4120;56354" style="color: purple; text-decoration: underline;" class="">519-824-4120 Ext. 56354</a><span class="Apple-converted-space"> </span>|<span class="Apple-converted-space"> </span><a href="mailto:lelio@uoguelph.ca" style="color: purple; text-decoration: underline;" class=""><span style="color: rgb(5, 99, 193);" class="">lelio@uoguelph.ca</span></a><o:p class=""></o:p></span></div>
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<a href="http://www.uoguelph.ca/ccs" style="color: purple; text-decoration: underline;" class=""><span style="font-family: Arial, sans-serif;" class="">www.uoguelph.ca/ccs</span></a><span style="font-family: Arial, sans-serif; color: rgb(31, 73, 125);" class=""><span class="Apple-converted-space"> </span>|
@UofGCCS on Instagram, Twitter and Facebook<o:p class=""></o:p></span></div>
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<b class="">From:</b><span class="Apple-converted-space"> </span>cisco-voip <<a href="mailto:cisco-voip-bounces@puck.nether.net" style="color: purple; text-decoration: underline;" class="">cisco-voip-bounces@puck.nether.net</a>><span class="Apple-converted-space"> </span><b class="">On
Behalf Of<span class="Apple-converted-space"> </span></b>Matthew Loraditch<br class="">
<b class="">Sent:</b><span class="Apple-converted-space"> </span>Tuesday, January 8, 2019 9:28 AM<br class="">
<b class="">To:</b><span class="Apple-converted-space"> </span>Ryan Ratliff (rratliff) <<a href="mailto:rratliff@cisco.com" style="color: purple; text-decoration: underline;" class="">rratliff@cisco.com</a>>; Matt Jacobson <<a href="mailto:m4ttjacobson@gmail.com" style="color: purple; text-decoration: underline;" class="">m4ttjacobson@gmail.com</a>><br class="">
<b class="">Cc:</b><span class="Apple-converted-space"> </span>cisco-voip (<a href="mailto:cisco-voip@puck.nether.net" style="color: purple; text-decoration: underline;" class="">cisco-voip@puck.nether.net</a>) <<a href="mailto:cisco-voip@puck.nether.net" style="color: purple; text-decoration: underline;" class="">cisco-voip@puck.nether.net</a>><br class="">
<b class="">Subject:</b><span class="Apple-converted-space"> </span>Re: [cisco-voip] WebEx Room 70 upgrade to CE 9.5.2 No Camera detected<o:p class=""></o:p></div>
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I was mostly thinking of a bug, of course you shouldn’t normally have to do that.<o:p class=""></o:p></div>
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But good to know Room kits don’t support packages. I’m not sure I knew that. Although I suppose I would figure it out when the downloads don’t exist!<o:p class=""></o:p></div>
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<b class=""><span style="color: rgb(243, 128, 11);" class="">Matthew Loraditch</span></b><b class=""><span style="font-size: 1pt; font-family: remialcxesans, serif; color: white;" class=""></span></b><b class=""><span style="color: rgb(243, 128, 11);" class=""><o:p class=""></o:p></span></b></div>
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<b class=""><span style="color: gray;" class="">Sr. Network Engineer<o:p class=""></o:p></span></b></div>
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<span style="color: rgb(243, 128, 11);" class="">p:</span><span style="color: gray;" class=""> <a href="tel:443.541.1518" target="_blank" style="color: purple; text-decoration: underline;" class=""><strong class=""><span style="font-family: Calibri, sans-serif; color: gray; font-weight: normal; text-decoration: none;" class="">443.541.1518</span></strong></a><o:p class=""></o:p></span></div>
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<span style="color: rgb(243, 128, 11);" class="">w:</span><span style="color: gray;" class=""> <a href="http://www.heliontechnologies.com/" target="_blank" style="color: purple; text-decoration: underline;" class=""><strong class=""><span style="font-family: Calibri, sans-serif; color: gray; font-weight: normal; text-decoration: none;" class="">www.heliontechnologies.com</span></strong></a><o:p class=""></o:p></span></div>
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<span style="color: rgb(243, 128, 11);" class="">e:</span><span style="color: gray;" class=""> <a href="mailto:MLoraditch@heliontechnologies.com" target="_blank" style="color: purple; text-decoration: underline;" class=""><strong class=""><span style="font-family: Calibri, sans-serif; color: gray; font-weight: normal; text-decoration: none;" class="">MLoraditch@heliontechnologies.com</span></strong></a><o:p class=""></o:p></span></div>
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<b class="">From:</b><span class="Apple-converted-space"> </span>Ryan Ratliff (rratliff) <<a href="mailto:rratliff@cisco.com" style="color: purple; text-decoration: underline;" class="">rratliff@cisco.com</a>><span class="Apple-converted-space"> </span><br class="">
<b class="">Sent:</b><span class="Apple-converted-space"> </span>Tuesday, January 8, 2019 9:21 AM<br class="">
<b class="">To:</b><span class="Apple-converted-space"> </span>Matt Jacobson <<a href="mailto:m4ttjacobson@gmail.com" style="color: purple; text-decoration: underline;" class="">m4ttjacobson@gmail.com</a>><br class="">
<b class="">Cc:</b><span class="Apple-converted-space"> </span>Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com" style="color: purple; text-decoration: underline;" class="">MLoraditch@heliontechnologies.com</a>>; cisco-voip (<a href="mailto:cisco-voip@puck.nether.net" style="color: purple; text-decoration: underline;" class="">cisco-voip@puck.nether.net</a>)
<<a href="mailto:cisco-voip@puck.nether.net" style="color: purple; text-decoration: underline;" class="">cisco-voip@puck.nether.net</a>><br class="">
<b class="">Subject:</b><span class="Apple-converted-space"> </span>Re: [cisco-voip] WebEx Room 70 upgrade to CE 9.5.2 No Camera detected<o:p class=""></o:p></div>
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Stepped upgrades haven’t been a thing with TC/CE endpoints since TC6 days.<o:p class=""></o:p></div>
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The only thing that will really bite you with the Quad Camera and P60 on the newer “Room” series is that you have to upgrade using the cop.sgn on the endpoint, or by telling it to load a .loads file in CUCM. <o:p class=""></o:p></div>
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Older endpoints have camera firmware bundled in the .pkg file. That is not the case for the room series and if you somehow manage to get the pkg file uploaded to the endpoint it won’t have camera firmware.<o:p class=""></o:p></div>
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Aside from the “you’re not upgrading it correctly” scenario, the logs from boot are pretty good for this type of thing. The swupgrade.log will print at boot all the local firmware the codec has to give to peripherals. It does require the camera to initiate
the network pairing so the upgrade can happen, but I’ve only seen that go wonky a couple times.<o:p class=""></o:p></div>
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<span style="font-family: "Lucida Grande", serif;" class=""> - Ryan Ratliff<o:p class=""></o:p></span></div>
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On Jan 8, 2019, at 2:39 AM, Matt Jacobson <<a href="mailto:m4ttjacobson@gmail.com" style="color: purple; text-decoration: underline;" class="">m4ttjacobson@gmail.com</a>> wrote:<o:p class=""></o:p></div>
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Looking at the ce9 release notes, it states tc7.3.6 and above support direct upgrades to whatever target versions. I’ve done loads of upgrades from old ce8 or tc7.3.x straight to most recent ce9, never any step upgrade related problems. Occasionally there is
the odd peripheral or touch panel thing, but a reboot fixes this. <o:p class=""></o:p></div>
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On Tue, Jan 8, 2019 at 04:40 Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com" style="color: purple; text-decoration: underline;" class="">MLoraditch@heliontechnologies.com</a>> wrote:<o:p class=""></o:p></div>
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Have you tried downgrading and then if that works stepping through 9.3 and 9.4 to 9.5?<o:p class=""></o:p></div>
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Get<span class="Apple-converted-space"> </span><a href="https://aka.ms/o0ukef" target="_blank" style="color: purple; text-decoration: underline;" class="">Outlook for iOS</a><o:p class=""></o:p></div>
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<b class=""><span style="color: rgb(243, 128, 11);" class="">Matthew Loraditch</span></b><b class=""><span style="font-size: 1pt; font-family: remialcxesans, serif; color: white;" class=""></span><span style="color: rgb(243, 128, 11);" class=""><o:p class=""></o:p></span></b></div>
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<span style="color: rgb(243, 128, 11);" class="">p:</span><span style="color: gray;" class=""> <a href="tel:443.541.1518" target="_blank" style="color: purple; text-decoration: underline;" class=""><strong class=""><span style="font-family: Calibri, sans-serif; color: gray; font-weight: normal; text-decoration: none;" class="">443.541.1518</span></strong></a><o:p class=""></o:p></span></div>
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<span style="color: rgb(243, 128, 11);" class="">w:</span><span style="color: gray;" class=""> <a href="http://www.heliontechnologies.com/" target="_blank" style="color: purple; text-decoration: underline;" class=""><strong class=""><span style="font-family: Calibri, sans-serif; color: gray; font-weight: normal; text-decoration: none;" class="">www.heliontechnologies.com</span></strong></a><o:p class=""></o:p></span></div>
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<span style="color: rgb(243, 128, 11);" class="">e:</span><span style="color: gray;" class=""> <a href="mailto:MLoraditch@heliontechnologies.com" target="_blank" style="color: purple; text-decoration: underline;" class=""><strong class=""><span style="font-family: Calibri, sans-serif; color: gray; font-weight: normal; text-decoration: none;" class="">MLoraditch@heliontechnologies.com</span></strong></a><o:p class=""></o:p></span></div>
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<b class="">From:</b><span class="Apple-converted-space"> </span>cisco-voip <<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank" style="color: purple; text-decoration: underline;" class="">cisco-voip-bounces@puck.nether.net</a>> on behalf of
Jason Aarons (Americas) <<a href="mailto:jason.aarons@dimensiondata.com" target="_blank" style="color: purple; text-decoration: underline;" class="">jason.aarons@dimensiondata.com</a>><br class="">
<b class="">Sent:</b><span class="Apple-converted-space"> </span>Monday, January 7, 2019 5:37 PM<br class="">
<b class="">To:</b><span class="Apple-converted-space"> </span>cisco-voip (<a href="mailto:cisco-voip@puck.nether.net" target="_blank" style="color: purple; text-decoration: underline;" class="">cisco-voip@puck.nether.net</a>)<br class="">
<b class="">Subject:</b><span class="Apple-converted-space"> </span>[cisco-voip] WebEx Room 70 upgrade to CE 9.5.2 No Camera detected<o:p class=""></o:p></div>
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After upgrading a working CUCM registered Room 70 Single from CE 9.2.1 to 9.5.2 it appears from logs the camera is still stuck at firmware 9.2.1<o:p class=""></o:p></div>
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Screen shows “No Camera Connected”<o:p class=""></o:p></div>
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So far I have upgraded about 7 Room 55s to CE 9.5.2 and haven’t had any problems.<o:p class=""></o:p></div>
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I’ve opened a TAC case.<o:p class=""></o:p></div>
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-jason<o:p class=""></o:p></div>
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