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<p class="MsoNormal">When we configured APNS support and TLS to webex, we had to install the Quovadis root certs as well. I _<i>think</i>_ that’s along the same lines of what you were doing.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">So, no, they were not installed. We’re on v11.5 CUCM and x8.10 on Expressway.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">---<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif">Lelio Fulgenzi, B.A.</span></b><span style="font-family:"Arial",sans-serif"> | Senior Analyst<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#333333">Computing and Communications Services</span><span style="font-family:"Arial",sans-serif"> | University of Guelph<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">519-824-4120 Ext. 56354 |
<a href="mailto:lelio@uoguelph.ca">lelio@uoguelph.ca</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><a href="http://www.uoguelph.ca/ccs"><span style="font-family:"Arial",sans-serif;color:blue">www.uoguelph.ca/ccs</span></a><span style="font-family:"Arial",sans-serif;color:#1F497D"> | @UofGCCS on Instagram, Twitter and Facebook<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><img border="0" width="187" height="100" style="width:1.9479in;height:1.0416in" id="Picture_x0020_1" src="cid:image005.png@01D4A8C9.5DB19900" alt="University of Guelph Cornerstone with Improve Life tagline"><o:p></o:p></p>
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<p class="MsoNormal"><b>From:</b> cisco-voip <cisco-voip-bounces@puck.nether.net>
<b>On Behalf Of </b>Matthew Loraditch<br>
<b>Sent:</b> Thursday, January 10, 2019 9:24 AM<br>
<b>To:</b> Matthew Loraditch <MLoraditch@heliontechnologies.com>; cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] Root Certs Not Installed During CUCM Upgrade?/Smart Registration Not Working<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Addendum, Uploading all the certs AND a full reboot fixed it. Not sure if I could have tried restarting a service besides Tomcat as well.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b><span style="color:#F3800B">Matthew Loraditch</span></b><b><span style="font-size:1.0pt;font-family:"remialcxesans",serif;color:white"></span></b><b><span style="color:#F3800B"><o:p></o:p></span></b></p>
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<p class="MsoNormal"><b><span style="color:gray">Sr. Network Engineer<o:p></o:p></span></b></p>
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<p class="MsoNormal"><span style="color:#F3800B">p:</span><span style="color:gray"> <a href="tel:443.541.1518" target="_blank"><strong><span style="font-family:"Calibri",sans-serif;color:gray;font-weight:normal;text-decoration:none">443.541.1518</span></strong></a><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#F3800B">w:</span><span style="color:gray"> <a href="http://www.heliontechnologies.com/" target="_blank"><strong><span style="font-family:"Calibri",sans-serif;color:gray;font-weight:normal;text-decoration:none">www.heliontechnologies.com</span></strong></a><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:gray"> | <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#F3800B">e:</span><span style="color:gray"> <a href="mailto:MLoraditch@heliontechnologies.com" target="_blank"><strong><span style="font-family:"Calibri",sans-serif;color:gray;font-weight:normal;text-decoration:none">MLoraditch@heliontechnologies.com</span></strong></a><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:1.0pt"><a href="https://facebook.com/heliontech" target="_blank"><span style="text-decoration:none"><img border="0" width="18" height="18" style="width:.1875in;height:.1875in" id="_x0000_i1026" src="cid:image007.png@01D4A8C9.5DB19900" alt="Facebook"></span></a><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:1.0pt"><a href="https://twitter.com/heliontech" target="_blank"><span style="text-decoration:none"><img border="0" width="18" height="18" style="width:.1875in;height:.1875in" id="_x0000_i1027" src="cid:image008.png@01D4A8C9.5DB19900" alt="Twitter"></span></a><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:1.0pt"><a href="https://www.linkedin.com/company/helion-technologies" target="_blank"><span style="text-decoration:none"><img border="0" width="18" height="18" style="width:.1875in;height:.1875in" id="_x0000_i1028" src="cid:image009.png@01D4A8C9.5DB19900" alt="LinkedIn"></span></a><o:p></o:p></span></p>
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<p class="MsoNormal"><b>From:</b> cisco-voip <<a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a>>
<b>On Behalf Of </b>Matthew Loraditch<br>
<b>Sent:</b> Thursday, January 10, 2019 9:03 AM<br>
<b>To:</b> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> [cisco-voip] Root Certs Not Installed During CUCM Upgrade?/Smart Registration Not Working<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Is there a known bug on this? <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Upgraded a customer from 10.5.2.11900 to 12.0 SU2. Was trying to register to Smart and saw some issues with the keystore in the logs and stumbled upon similar issues and noticed that the VeriSign, QuoVadis and Class 3 Primary CA Certs weren’t
in my Tomcat Trust. <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Not sure if they all were necessary but they are all on another 12.x cluster so I’ve uploaded them, although I still have issues. DNS is working so it’s not that.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I know SmartCallHome uses some related servers, and interestingly I get access Denied trying to look at those settings.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">The errors I’m seeing in the SLM logs that I can identify are:<o:p></o:p></p>
<p class="MsoNormal">08:45:53.966 |24503,,,CuSlmSvr,4,10-01-2019 DEBUG [SLM-5] com.cisco.nesla.agent.impl.AgentKeyStoreManager#save - JCEKS not found<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">08:45:53.966 |24503,,,CuSlmSvr,4,10-01-2019 ERROR [SLM-5] com.cisco.nesla.agent.impl.AgentKeyStoreManager#save - saving to keystore failed<o:p></o:p></p>
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<p class="MsoNormal"><b><span style="color:#F3800B">Matthew Loraditch</span></b><b><span style="font-size:1.0pt;font-family:"remialcxesans",serif;color:white"></span><span style="color:#F3800B"><o:p></o:p></span></b></p>
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<p class="MsoNormal"><b><span style="color:gray">Sr. Network Engineer<o:p></o:p></span></b></p>
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<p class="MsoNormal"><span style="color:#F3800B">p:</span><span style="color:gray"> <a href="tel:443.541.1518" target="_blank"><strong><span style="font-family:"Calibri",sans-serif;color:gray;font-weight:normal;text-decoration:none">443.541.1518</span></strong></a><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#F3800B">w:</span><span style="color:gray"> <a href="http://www.heliontechnologies.com/" target="_blank"><strong><span style="font-family:"Calibri",sans-serif;color:gray;font-weight:normal;text-decoration:none">www.heliontechnologies.com</span></strong></a><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:gray"> | <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#F3800B">e:</span><span style="color:gray"> <a href="mailto:MLoraditch@heliontechnologies.com" target="_blank"><strong><span style="font-family:"Calibri",sans-serif;color:gray;font-weight:normal;text-decoration:none">MLoraditch@heliontechnologies.com</span></strong></a><o:p></o:p></span></p>
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