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<font face="Helvetica, Arial, sans-serif">James,<br>
<br>
We have are on sip88xx.12.1.1.12 and do not have that problem<br>
I have downloaded 12.1.5.16 but not used it on anything<br>
<br>
I looked back to when I was having the problem and in my notes (with TAC) it stated that we performed three things
<br>
</font>
<ol>
<li><font face="Helvetica, Arial, sans-serif">We upgraded the firmware to the version stated above</font>
</li><li><font face="Helvetica, Arial, sans-serif">Created a new soft-key template for our phones not using the standard soft-key template</font>
</li><li><font face="Helvetica, Arial, sans-serif">Changed the phones to use Enhanced mode.</font>
</li></ol>
<p><font face="Helvetica, Arial, sans-serif">This gave us other challenges as some people liked having the boxes on the right side of the screen.</font></p>
<p><font face="Helvetica, Arial, sans-serif">Most didn't notice the change.</font></p>
<p><font face="Helvetica, Arial, sans-serif">Hope this helps<br>
</font></p>
<p><font face="Helvetica, Arial, sans-serif">Paul</font><br>
</p>
<br>
<div class="moz-cite-prefix">On 1/10/19 8:18 AM, James Dust wrote:<br>
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<blockquote type="cite" cite="mid:DCB39486-4632-4679-AEA4-92F74B1FF7D5@charles-stanley.co.uk">
<div dir="ltr">I’d definitely give it a go on a small group of vocal users,</div>
<div dir="ltr"><br>
On 10 Jan 2019, at 12:49, Jon Fox <<a href="mailto:jonfoxipt@gmail.com" moz-do-not-send="true">jonfoxipt@gmail.com</a>> wrote:<br>
<br>
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<blockquote type="cite">
<div dir="ltr">
<div dir="auto">What are your thoughts about downgrading?</div>
<br>
<div class="gmail_quote">
<div dir="ltr">On Wed, 9 Jan 2019, 23:15 James Dust <<a href="mailto:james.dust@charles-stanley.co.uk" moz-do-not-send="true">james.dust@charles-stanley.co.uk</a> wrote:<br>
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<div dir="auto">
<div dir="ltr">Evening all,</div>
<div dir="ltr"><br>
</div>
<div dir="ltr">We have upgraded a handful of phones to firmware version 12-5-1-16, but it’s not fixed this issue.</div>
<div dir="ltr"><br>
</div>
<div dir="ltr">Can anyone recommend a firmware that does work?</div>
<div dir="ltr"><br>
</div>
<div dir="ltr">Many thanks</div>
<div dir="ltr"><br>
</div>
<div dir="ltr">James</div>
<div dir="ltr"><br>
On 8 Jan 2019, at 12:15, James Dust <<a href="mailto:james.dust@charles-stanley.co.uk" target="_blank" rel="noreferrer" moz-do-not-send="true">james.dust@charles-stanley.co.uk</a>> wrote:<br>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Thanks Jon,</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Our maintainer has recommended version 12-5-1-16 which I have downloaded and am currently trialling.</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Thanks again</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">James</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"" lang="EN-US">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"" lang="EN-US"> Jon Fox [<a href="mailto:jonfoxipt@gmail.com" target="_blank" rel="noreferrer" moz-do-not-send="true">mailto:jonfoxipt@gmail.com</a>]
<br>
<b>Sent:</b> 08 January 2019 12:13<br>
<b>To:</b> James Dust<br>
<b>Cc:</b> Paul Bottone; <a href="mailto:cisco-voip@puck.nether.net" target="_blank" rel="noreferrer" moz-do-not-send="true">
cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] Cisco 8851 shared line question</span></p>
<p class="MsoNormal"> </p>
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<p class="MsoNormal">Hey James. </p>
<div>
<p class="MsoNormal">Believe it or not I actually had to downgrade to 11.7 to get it functioning correctly. </p>
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<div>
<p class="MsoNormal">I'll need to look at my notes at what version I eventually went to to get it fixed totally. </p>
</div>
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<p class="MsoNormal">Jon</p>
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<p class="MsoNormal"> </p>
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<p class="MsoNormal">On 8 Jan 2019 10:50, "James Dust" <<a href="mailto:james.dust@charles-stanley.co.uk" target="_blank" rel="noreferrer" moz-do-not-send="true">james.dust@charles-stanley.co.uk</a>> wrote:</p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Mornign Jon and thank you for that,</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">The problem seems to be the same so I have raised this with our reseller, however we are using version: sip88xx.12-1-1-12</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">What version did you goto in order to resolve this?</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Many thanks</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">James</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"" lang="EN-US">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"" lang="EN-US"> Jon Fox [mailto:<a href="mailto:jonfoxipt@gmail.com" target="_blank" rel="noreferrer" moz-do-not-send="true">jonfoxipt@gmail.com</a>]
<br>
<b>Sent:</b> 07 January 2019 20:05<br>
<b>To:</b> Paul Bottone; James Dust<br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank" rel="noreferrer" moz-do-not-send="true">
cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] Cisco 8851 shared line question</span></p>
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<div>
<p class="MsoNormal"> </p>
<div>
<p class="MsoNormal">Hey James, Did you get to the bottom of this?</p>
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<div>
<p class="MsoNormal">Sounds similar to something i had not so long ago which turned out to be a bug <a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__bst.cloudapps.cisco.com_bugsearch_bug_CSCvh30732-3Femailclick-3DCNSemail&d=DwMFaQ&c=9wxE0DgWbPxd1HCzjwN8Eaww1--ViDajIU4RXCxgSXE&r=5JyBZecqg6XxpGqlMurMg93hfV48sw2zaIXj9wUbn1Q&m=j6YVY2iVRe4qASxRGuxoETMbZECLnlzaAXabphuII5Y&s=zAZW8KywvM2w9Jsq0OZCfOkJd2p5eufgWFxWrf2FmOs&e=" target="_blank" rel="noreferrer" moz-do-not-send="true"><span style="font-size:10.0pt;font-family:"Arial","sans-serif"">CSCvh30732</span></a>.</p>
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<p class="MsoNormal">What firmware are you using?</p>
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<p class="MsoNormal"> </p>
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<p class="MsoNormal">Jon</p>
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<p class="MsoNormal"> </p>
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<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
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<p class="MsoNormal">On 7 Jan 2019, at 18:59, Paul Bottone <<a href="mailto:paulb@uwo.ca" target="_blank" rel="noreferrer" moz-do-not-send="true">paulb@uwo.ca</a>> wrote:</p>
</div>
<p class="MsoNormal"> </p>
<div>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:9.0pt;font-family:"Helvetica","sans-serif";background:white">We had the same issue when we deployed the 8851 and CUCM 10.5 we corrected it by performing the following:<br>
upgraded the 8851 firmware to<span class="m_-5200267236619451279m-8393806272267352551m-8269601742947435807apple-converted-space"> </span>sip88xx.12-1-1-12<br>
On the device page changing the following:<br>
Line Mode Field to Enhanced Line Mode</span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:9.0pt;font-family:"Helvetica","sans-serif"">This parameter allows admin to switch between Session Line Mode and Enhanced Line Mode. While in Session Line Mode, the buttons on the left of the
screen can be configured as programmable line keys and the buttons on the right of the screen are always session keys. While in Enhanced Line Mode, all the buttons can be configured as programmable line keys.</span></p>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt;font-variant-caps:normal;text-align:start;word-spacing:0px">
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<p class="MsoNormal">This is a required field.</p>
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<p class="MsoNormal">Default: Session Line Mode</p>
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<p class="MsoNormal">: Only a limited number of features are supported with Enhanced Line mode. When Session Line mode is selected, only the first five configured lines are displayed on the phone with Intelligent Proximity disabled. For additional information,
please see the Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager and latest release notes.</p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:9.0pt;font-family:"Helvetica","sans-serif";background:white"><br>
or if you are no Standard mode change<span class="m_-5200267236619451279m-8393806272267352551m-8269601742947435807apple-converted-space"> </span><br>
Revert all Calls to Enable</span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:9.0pt;font-family:"Helvetica","sans-serif"">When enabled, phone will revert to All Calls after any call is ended if the call is on a filter other than Primary line, All Calls or Alerting Calls.</span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:9.0pt;font-family:"Helvetica","sans-serif";background:white"> This is a required field.</span><span style="font-size:9.0pt;font-family:"Helvetica","sans-serif""><br>
<span style="background:white"> Default: Disabled</span><br>
<span style="background:white">Show All Calls on Primary Line to Enabled <span class="m_-5200267236619451279m-8393806272267352551m-8269601742947435807apple-converted-space"> </span></span></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:9.0pt;font-family:"Helvetica","sans-serif""> When enabled, indicates that all calls presented to this device will be shown when the Primary line is selected.</span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Helvetica","sans-serif";background:white"> This is a required field.</span><span style="font-size:9.0pt;font-family:"Helvetica","sans-serif""><br>
<span style="background:white"> Default: Disabled</span><br>
<br>
<span style="background:white">This should fix your problem</span><br>
<span style="background:white">--<span class="m_-5200267236619451279m-8393806272267352551m-8269601742947435807apple-converted-space"> </span></span></span></p>
<div>
<p class="MsoNormal" style="background:white"><span style="font-size:9.0pt;font-family:"Helvetica","sans-serif"">Paul Bottone:<span class="m_-5200267236619451279m-8393806272267352551m-8269601742947435807apple-converted-space"> </span><a href="mailto:paulb@uwo.ca" target="_blank" rel="noreferrer" moz-do-not-send="true">paulb@uwo.ca</a><br>
Telecommunications Network Analyst<br>
Western Technology Services<br>
Network Operations Centre<br>
Phone: (519) 661-2014<br>
Extension: 86170<br>
Western University</span></p>
</div>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Helvetica","sans-serif";background:white">_______________________________________________</span><span style="font-size:9.0pt;font-family:"Helvetica","sans-serif""><br>
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You are advised that urgent, time-sensitive communications should not be sent by email. We hereby give you notice that a delivery receipt does not constitute acknowledgement or receipt by the intended recipient(s).<br>
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<p style="margin-bottom: 0cm">Paul Bottone: <a href="mailto:paulb@uwo.ca">paulb@uwo.ca</a><br>
Telecommunications Network Analyst<br>
Western Technology Services<br>
Network Operations Centre<br>
Phone: (519) 661-2014<br>
Extension: 86170<br>
Western University<br>
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