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<p class="MsoNormal">Just to followup, it was a typo .loads is correct and not .pkg in the Phone Load field under device.<o:p></o:p></p>
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<p class="MsoNormal"><b>From:</b> Matthew Loraditch <MLoraditch@heliontechnologies.com>
<br>
<b>Sent:</b> Monday, January 7, 2019 7:40 PM<br>
<b>To:</b> Jason Aarons (Americas) <jason.aarons@dimensiondata.com>; cisco-voip (cisco-voip@puck.nether.net) <cisco-voip@puck.nether.net><br>
<b>Subject:</b> Re: [cisco-voip] WebEx Room 70 upgrade to CE 9.5.2 No Camera detected<o:p></o:p></p>
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<p class="MsoNormal">Have you tried downgrading and then if that works stepping through 9.3 and 9.4 to 9.5?<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Get <a href="https://aka.ms/o0ukef">
Outlook for iOS</a><o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal" style="line-height:150%"><b><span style="color:#F3800B">Matthew Loraditch</span></b><b><span style="font-size:1.0pt;line-height:150%;font-family:remialcxesans;color:white"></span></b><b><span style="color:#F3800B"><o:p></o:p></span></b></p>
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<p class="MsoNormal" style="line-height:150%"><b><span style="color:gray">Sr. Network Engineer<o:p></o:p></span></b></p>
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<p class="MsoNormal" style="line-height:150%"><span style="color:#F3800B">p:</span><span style="color:gray"> <a href="tel:443.541.1518" target="_blank"><strong><span style="font-family:"Calibri",sans-serif;color:gray;font-weight:normal;text-decoration:none">443.541.1518</span></strong></a><o:p></o:p></span></p>
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<p class="MsoNormal" style="line-height:150%"><span style="color:#F3800B">w:</span><span style="color:gray"> <a href="http://www.heliontechnologies.com/" target="_blank"><strong><span style="font-family:"Calibri",sans-serif;color:gray;font-weight:normal;text-decoration:none">www.heliontechnologies.com</span></strong></a><o:p></o:p></span></p>
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<p class="MsoNormal" style="line-height:150%"><span style="color:gray"> | <o:p></o:p></span></p>
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<p class="MsoNormal" style="line-height:150%"><span style="color:#F3800B">e:</span><span style="color:gray"> <a href="mailto:MLoraditch@heliontechnologies.com" target="_blank"><strong><span style="font-family:"Calibri",sans-serif;color:gray;font-weight:normal;text-decoration:none">MLoraditch@heliontechnologies.com</span></strong></a><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:1.0pt;font-family:"HelveticaNeue",serif;color:#333333"><a href="https://facebook.com/heliontech" target="_blank"><span style="color:blue;text-decoration:none"><img border="0" width="18" height="18" style="width:.1875in;height:.1875in" id="_x0000_i1026" src="cid:image002.png@01D4AC3D.74D47450" alt="Facebook"></span></a><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:1.0pt;font-family:"HelveticaNeue",serif;color:#333333"><a href="https://www.linkedin.com/company/helion-technologies" target="_blank"><span style="color:blue;text-decoration:none"><img border="0" width="18" height="18" style="width:.1875in;height:.1875in" id="_x0000_i1028" src="cid:image004.png@01D4AC3D.74D47450" alt="LinkedIn"></span></a><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="color:black">From:</span></b><span style="color:black"> cisco-voip <cisco-voip-bounces@puck.nether.net> on behalf of Jason Aarons (Americas) <jason.aarons@dimensiondata.com><br>
<b>Sent:</b> Monday, January 7, 2019 5:37 PM<br>
<b>To:</b> cisco-voip (cisco-voip@puck.nether.net)<br>
<b>Subject:</b> [cisco-voip] WebEx Room 70 upgrade to CE 9.5.2 No Camera detected
<o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><o:p> </o:p></p>
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<p class="MsoNormal">After upgrading a working CUCM registered Room 70 Single from CE 9.2.1 to 9.5.2 it appears from logs the camera is still stuck at firmware 9.2.1<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">Screen shows “No Camera Connected”<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">So far I have upgraded about 7 Room 55s to CE 9.5.2 and haven’t had any problems.<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">I’ve opened a TAC case.<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">-jason<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal"><br>
<br>
This email and all contents are subject to the following disclaimer:<br>
<a href="http://www.dimensiondata.com/Global/Policies/Pages/Email-Disclaimer.aspx" target="_blank">"http://www.dimensiondata.com/emaildisclaimer"</a>
<o:p></o:p></p>
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<br>
<span style="color:white">itevomcid</span> <o:p></o:p></p>
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