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Try going to user management-->user view and see if you have reporting selected under selected capabilities<br>
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Get <a href="https://aka.ms/ghei36">Outlook for Android</a></div>
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<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" color="#000000" style="font-size:11pt"><b>From:</b> SK <cciecollab2017@gmail.com><br>
<b>Sent:</b> Friday, January 25, 2019 8:52:55 AM<br>
<b>To:</b> Benjamin Turner<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] UCCX 11.6(2) and team summary live report/Finesse in supervisor</font>
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<div dir="auto">Yup .</div>
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<div dir="auto">When I first logged in I had drop down options under team summary , for short term - long term calls and call statistics since midnight which showed the calls per agents ( offered and answered ) however that disappeared after I logged back in
again .</div>
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<div dir="auto">Wondering if it’s a bug I’m hitting or something I am missing .</div>
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<div dir="ltr">On Fri, Jan 25, 2019 at 8:44 AM Benjamin Turner <<a href="mailto:benmturner@hotmail.com">benmturner@hotmail.com</a>> wrote:<br>
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Have you tried adding reporting to the user agent?<br>
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Get <a href="https://aka.ms/ghei36" target="_blank">Outlook for Android</a></div>
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<div id="m_-342592551118290672divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" color="#000000" style="font-size:11pt"><b>From:</b> cisco-voip <<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>>
on behalf of SK <<a href="mailto:cciecollab2017@gmail.com" target="_blank">cciecollab2017@gmail.com</a>><br>
<b>Sent:</b> Thursday, January 24, 2019 11:02:16 PM<br>
<b>To:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> [cisco-voip] UCCX 11.6(2) and team summary live report/Finesse in supervisor</font>
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<div>Started testing this version in lab and noticed the supervisor is missing the team summary call totals in the Finesse .
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<div>Anyway it can be added , perhaps an easy update in Finesse gadget ?</div>
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<div>thank you .<br>
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