<div dir="ltr">That's even better. I don't know if they'll upgrade before implementing persistent chat but they might for the native functionality.</div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Wed, Feb 13, 2019 at 11:24 AM Chris Clouse <<a href="mailto:Chris.Clouse@cdw.com">Chris.Clouse@cdw.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
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<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)">Starting in IM&P 12.0, there is a External Database Cleanup Utility on the IM&P server to allow for a retention policy/purging to occur for those databases.<u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)"><a href="https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/im_presence/database_setup/12_0_1/cup0_b_database-setup-guide-1201/cup0_b_database-setup-guide-1201_chapter_0110.html" target="_blank">https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/im_presence/database_setup/12_0_1/cup0_b_database-setup-guide-1201/cup0_b_database-setup-guide-1201_chapter_0110.html</a><u></u><u></u></span></p>
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<p class="MsoNormal"><b><span style="font-size:10pt;font-family:Verdana,sans-serif;color:rgb(31,73,125)">~Chris</span></b><span style="font-size:10pt;font-family:Verdana,sans-serif;color:rgb(31,73,125)"><u></u><u></u></span></p>
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<p class="MsoNormal"><b><span style="font-size:11pt;font-family:Calibri,sans-serif">From:</span></b><span style="font-size:11pt;font-family:Calibri,sans-serif"> cisco-voip [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Erick Wellnitz<br>
<b>Sent:</b> Wednesday, February 13, 2019 9:36 AM<br>
<b>To:</b> Anthony Holloway <<a href="mailto:avholloway%2Bcisco-voip@gmail.com" target="_blank">avholloway+cisco-voip@gmail.com</a>><br>
<b>Cc:</b> Cisco VoIP Group <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
<b>Subject:</b> Re: [cisco-voip] Persistent Chat<u></u><u></u></span></p>
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<p class="MsoNormal">If I ever find out what the customer does I'll definitely update everyone. I may even write something in the lab to share if I ever get some time.<u></u><u></u></p>
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<p class="MsoNormal">I'd imagine a python script on a small linux host could run every night to clean up old entries. <u></u><u></u></p>
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<p class="MsoNormal">On Tue, Feb 12, 2019 at 10:05 AM Anthony Holloway <<a href="mailto:avholloway%2Bcisco-voip@gmail.com" target="_blank">avholloway+cisco-voip@gmail.com</a>> wrote:<u></u><u></u></p>
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<p class="MsoNormal">Oh I see. Well, since Cisco does mention the following:<u></u><u></u></p>
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<p class="MsoNormal">"We recommend that you maintain the external database according to the best practice guidelines described in the product documentation. If you do not properly maintain the external database,
<span style="background:rgb(255,242,204)">and you allow the external database to fill up</span>, this causes performance problems in the IM and Presence Service cluster."<u></u><u></u></p>
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<p class="MsoNormal">It stands to reason that you could just use the method you described initially, which is to have your SQL admin write the procedure to delete records older than X days.<u></u><u></u></p>
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<p class="MsoNormal">Good luck, and I'd be curious to know which route you take.<u></u><u></u></p>
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<p class="MsoNormal">On Tue, Feb 12, 2019 at 8:56 AM Erick Wellnitz <<a href="mailto:ewellnitzvoip@gmail.com" target="_blank">ewellnitzvoip@gmail.com</a>> wrote:<u></u><u></u></p>
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<p class="MsoNormal">That works for what loads in Jabber but they're concerned with the messages existing in the database which makes them fair game for legal discovery.<u></u><u></u></p>
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<p class="MsoNormal">On Mon, Feb 11, 2019 at 7:59 PM Anthony Holloway <<a href="mailto:avholloway%2Bcisco-voip@gmail.com" target="_blank">avholloway+cisco-voip@gmail.com</a>> wrote:<u></u><u></u></p>
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<p class="MsoNormal">Is it not just the setting labeled <b><span style="font-size:10.5pt;font-family:Arial,sans-serif;color:rgb(88,88,91)">Maximum number of messages that can be retrieved from the archive?</span></b><u></u><u></u></p>
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<p class="MsoNormal">On Mon, Feb 11, 2019 at 11:12 AM Erick Wellnitz <<a href="mailto:ewellnitzvoip@gmail.com" target="_blank">ewellnitzvoip@gmail.com</a>> wrote:<u></u><u></u></p>
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<p class="MsoNormal">All,<u></u><u></u></p>
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<p class="MsoNormal">With the introduction of WebEx Teams the request for persistent chat isn't so common anymore.<u></u><u></u></p>
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<p class="MsoNormal">I have a client asking about it and how we can limit how long messages are kept in persistent chat.<u></u><u></u></p>
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<p class="MsoNormal">I can't find a native way to do that but was thinking if IM&Presence doesn't index the database independently an SQL admin could write a procedure to remove entries older than x days. <u></u><u></u></p>
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<p class="MsoNormal">Any thoughts?<u></u><u></u></p>
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