<div dir="ltr"><div dir="ltr">Customer weren´t able to specify the issue correctly, actually the issue is that some calls is reaching the agent extension but with no cutomer audio then checking the logs I found the followin <div><br></div><div><div>11:22:23.320 |Cdcc::isStaticTransactionApplicable |3,100,152,1.140880147^172.29.2.161^S1/DS1-0@GVBL-03-03</div><div>11:22:23.320 |cdrWrite PER RR, orig = 0, lrn = 0, current = 0|3,100,152,1.140880147^172.29.2.161^S1/DS1-0@GVBL-03-03</div><div>11:22:23.320 |processCCMFeatureData: operationIeIdd=0|3,100,152,1.140880147^172.29.2.161^S1/DS1-0@GVBL-03-03</div><div>11:22:23.320 |ConnectionManager - wait_AuDisconnectRequest(52247993,52248126),disconnectType(1), IFHandling(0,0)|3,100,152,1.140880147^172.29.2.161^S1/DS1-0@GVBL-03-03</div><div>11:22:23.320 |ConnectionManager - storeMediaInfo(52247993): EXISTING ENTRY DISCOVERED, size=2973|3,100,152,1.140880147^172.29.2.161^S1/DS1-0@GVBL-03-03</div><div>11:22:23.320 |ConnectionManager - storeMediaInfo(52248126): EXISTING ENTRY DISCOVERED, size=2973|3,100,152,1.140880147^172.29.2.161^S1/DS1-0@GVBL-03-03</div><div>11:22:23.320 |MGCPManager remove recent Incoming transId 201090657|3,100,152,1.140880087^192.168.183.133^*</div><div><b><i><u>11:22:23.320 |MatrixControl:connecting_ind_TConnect - ERROR. Media Timeout|2,100,57,1.35961152^10.131.50.146^*</u></i></b></div><div>11:22:23.320 |MediaCoordinator - wait_AuDisconnectRequest,CI(52247993,52248126),IFCreated(1,1)|3,100,152,1.140880147^172.29.2.161^S1/DS1-0@GVBL-03-03</div><div>11:22:23.320 |MediaCoordinator - wait_AuDisconnectRequest - sending disconnect to MediaManager(19314870)|3,100,152,1.140880147^172.29.2.161^S1/DS1-0@GVBL-03-03</div><div>11:22:23.320 |cdrWrite PER RR, orig = 0, lrn = 0, current = 0|2,100,57,1.35961152^10.131.50.146^*</div><div>11:22:23.320 |MediaManager(19314870)::wait_AuDisconnectRequest, mCleanupPreallocatedMTP=0|3,100,152,1.140880147^172.29.2.161^S1/DS1-0@GVBL-03-03</div><div>11:22:23.320 |MediaManager(19314870)::wait_AuDisconnectRequest, mrid(0,0) ci(5224799352248126) size(1), dt(1)|3,100,152,1.140880147^172.29.2.161^S1/DS1-0@GVBL-03-03</div><div>11:22:23.320 |MediaManager(19314870)::wait_AuDisconnectRequest, StopSession,disconn MX(130,22759634) mrid (0 0), IFHandling(0,0)|3,100,152,1.140880147^172.29.2.161^S1/DS1-0@GVBL-03-03</div><div>11:22:23.320 |//SIP/SIPD(3,67,10)/ccbId=0/scbId=0/getKeyBasedOnCiAndBranch: AddressingElement branch is 0 and ci is 52247952 mapKey is 52247952|2,100,57,1.35961152^10.131.50.146^*</div><div>11:22:23.320 |//SIP/SIPD(3,67,10)/ccbId=0/scbId=0/getCdpcPid: found Cdpc Pid (3,100,68,926546) for mapKey 52247952|2,100,57,1.35961152^10.131.50.146^*</div><div>11:22:23.320 |MediaExchange(22759634)::wait_Disconnect, dt=1,stReason=0,IFHandling(0,0)|3,100,152,1.140880147^172.29.2.161^S1/DS1-0@GVBL-03-03</div><div>11:22:23.320 |EnvProcessCdr::wait_DbCdrReq|3,100,152,1.140880147^172.29.2.161^S1/DS1-0@GVBL-03-03</div><div>11:22:23.320 |EnvProcessCdr::wait_DbCdrReq DETAILED Entries 10287372, Inserts 7883215, ZeroCalls 2404157, StartRecords 0, Default 0|3,100,152,1.140880147^172.29.2.161^S1/DS1-0@GVBL-03-03</div><div>11:22:23.320 |EnvProcessCdr::formatCdrData|3,100,152,1.140880147^172.29.2.161^S1/DS1-0@GVBL-03-03</div><div>11:22:23.321 |//SIP/SIPCdpc(3,68,926546)/ci=52247952/ccbId=1869334/scbId=0/active_CcDisconnReq: ccDisconnReq.onBehalfOf=Media : <a href="http://ccDisconnReq.s.sv">ccDisconnReq.s.sv</a>=2 : <a href="http://ccDisconnReq.c.cv">ccDisconnReq.c.cv</a>=47 |2,100,57,1.35961152^10.131.50.146^*</div><div>11:22:23.321 |//SIP/SIPCdpc(3,68,926546)/ci=52247952/ccbId=1869334/scbId=0/appendReasonHdr: appendReasonHdr - Invalid Disconnect Cause(cause=47), No Reason Header Appended|2,100,57,1.35961152^10.131.50.146^*</div><div>11:22:23.321 |//SIP/SIPCdpc(3,68,926546)/ci=52247952/ccbId=1869334/scbId=0/addTransparencyInfo: Transparency info is NULL. Not attaching anything.|2,100,57,1.35961152^10.131.50.146^*</div><div>11:22:23.321 |MGCPInterface(5624152) - isGClearCall - return false, gClearSupported:0, mpeerxfermode:7|3,100,152,1.140880147^172.29.2.161^S1/DS1-0@GVBL-03-03</div><div>11:22:23.321 |MGCPHandler send msg SUCCESSFULLY to: 192.168.183.133</div><div>MDCX 115006632 S1/DS1-0/28@GVBL-03-03 MGCP 0.1</div><div>C: D0000000031d3db9000000F500003573</div><div>I: 37D646A</div><div>X: 1c</div><div>M: recvonly</div><div>R: D/[0-9ABCD*#]</div><div>Q: process,loop</div><div>|3,100,152,1.140880147^172.29.2.161^S1/DS1-0@GVBL-03-03</div><div>11:22:23.321 |//SIP/SIPHandler/ccbId=0/scbId=0/sip_stop_timer: type=SIP_TIMER_DISCONNECT value=500 retries=10|2,100,57,1.35961152^10.131.50.146^*</div><div>11:22:23.321 |//SIP/SIPHandler/ccbId=0/scbId=0/sip_start_timer: type=SIP_TIMER_DISCONNECT value=500 retries=10|2,100,57,1.35961152^10.131.50.146^*</div><div>11:22:23.321 |//SIP/SIPUdp/wait_SdlSPISignal: Outgoing SIP UDP message to 192.168.27.103:[5060]:</div><div>[9821892,NET]</div><div>BYE <a href="http://sip:11984660028@192.168.27.103:5060">sip:11984660028@192.168.27.103:5060</a> SIP/2.0</div><div>Via: SIP/2.0/UDP 192.168.183.5:5060;branch=z9hG4bK173a4d3d3146d</div><div>From: <<a href="http://sip:4005@192.168.27.103:5060">sip:4005@192.168.27.103:5060</a>>;tag=1869334~676f1309-fb09-46b1-b894-3b8a002cf33d-52247952</div><div>To: <a href="mailto:sip%3A11984660028@192.168.183.4">sip:11984660028@192.168.183.4</a>;tag=B9449B1E-3DD5-40FC-8A68-AF29BB48EA02-115745</div><div>Date: Mon, 18 Feb 2019 14:22:06 GMT</div><div>Call-ID: <a href="mailto:98EC6E50-4719-41D1-B895-C0D319E2BC34-81888@192.168.27.103">98EC6E50-4719-41D1-B895-C0D319E2BC34-81888@192.168.27.103</a></div><div>User-Agent: Cisco-CUCM8.5</div><div>Max-Forwards: 70</div><div>CSeq: 103 BYE</div><div>Reason: Q.850;cause=47</div><div>Content-Length: 0</div></div><div><br></div><div>Now what I understood is that <u style="font-weight:bold;font-style:italic">10.131.50.146 </u>is finishing the call due to media inactivity, is that correct?</div></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">Em seg, 18 de fev de 2019 às 18:37, Nilson Costa <<a href="mailto:nilsonlino@gmail.com">nilsonlino@gmail.com</a>> escreveu:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr">Hello Tim,<div><br></div><div>We have 2 CUCM involved on this negociation the first which control the call from PSTN is 8.5 and the second that controls the extension is 11.5</div><div>We have a bunch of hardware MTP for the whole system </div><div>not using transcoders</div></div><div dir="auto"><div><br><br><div class="gmail_quote"><div dir="ltr">Em sex, 15 de fev de 2019 16:53, Johnson, Tim <<a href="mailto:johns10t@cmich.edu" target="_blank">johns10t@cmich.edu</a> escreveu:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div lang="EN-US">
<div class="gmail-m_-8169187668335307517gmail-m_5281094921260702977m_-495385024493435779WordSection1">
<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)">Interesting. I’ve started to see this just within the last couple months. I talked with TAC about it but they just said I need to use a transcoder to resolve
it. It seems that there must be another way to go about resolving it.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)">What version of CUCM are you using? Are you using software or hardware MTP? How about transcoders?<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)">We’re on 12.0.1.21900-7, software MTP, and no transcoder.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)"><u></u> <u></u></span></p>
<p class="MsoNormal"><b><span style="font-size:11pt;font-family:Calibri,sans-serif">From:</span></b><span style="font-size:11pt;font-family:Calibri,sans-serif"> cisco-voip <<a href="mailto:cisco-voip-bounces@puck.nether.net" rel="noreferrer" target="_blank">cisco-voip-bounces@puck.nether.net</a>>
<b>On Behalf Of </b>Nilson Costa<br>
<b>Sent:</b> Friday, February 15, 2019 1:44 PM<br>
<b>To:</b> <a href="mailto:cisco-voip@puck.nether.net" rel="noreferrer" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> [cisco-voip] DTMF failing intermitently<u></u><u></u></span></p>
<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">Hello all,<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">Does it error means a DTMF error due to MTP failure ?<u></u><u></u></p>
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<p class="MsoNormal">|!!ERROR!! -MediaManager-(404)::isMTPNeededForDTMFInjectionFromOOBTo2833 DTMFMTPSide=0, MTPInsertReason=0<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">Regards<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">-- <u></u><u></u></p>
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<p class="MsoNormal">Nilson Lino da Costa Junior<u></u><u></u></p>
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</blockquote></div><br clear="all"><div><br></div>-- <br><div dir="ltr" class="gmail_signature"><div dir="ltr">Nilson Lino da Costa Junior<br></div></div>