<html><head><meta http-equiv="Content-Type" content="text/html; charset=utf-8"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class="">There were a bunch of phones(79xx) deployed with bad spring in the hookswitch:<div class=""><span ng-if="result.source!='c3' && result.source!='fnInternal'" class="ng-scope ng-binding">CSCto78441</span></div><div class=""><br class=""></div><div class=""><div id="Release-notenote10" class=""><div id="Release-note" class=""><pre style="white-space: pre-wrap; word-wrap: break-word;" class=""><B>Symptom:</B>
7962 phones are going off hook and then on hook 400 milliseconds later, which prevents the user from answering the call properly. This behavior can be seen in the SDI traces:
11:33:42.540 |StationInit: (0000030) OffHook.|1,100,49,1.584290
and then back on hook roughly 400 milliseconds later:
11:33:42.981 |StationInit: (0000030) OnHook.|1,100,49,1.584297
<B>Conditions:</B>
This can occur on 7942 or 7962, and is more likely to occur when the phone is sitting at a steep angle and especially with a sidecar attached.
<B>Workaround:</B>
1. Invert the wall mount tab to be in wall mount mode.
2. Reduce the angle at which the phone is sitting by two notches. This may not be possible if a sidecar is mounted.
3. Do not use a handset, use only a headset.
4. Open a case with Cisco Customer Service or Cisco Technical support to have the affected handsets replaced.
</pre></div>
</div>
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<ftext class=""></ftext><div><br class=""><blockquote type="cite" class=""><div class="">On Mar 29, 2019, at 10:42 AM, Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca" class="">lelio@uoguelph.ca</a>> wrote:</div><br class="Apple-interchange-newline"><div class=""><div class="WordSection1" style="page: WordSection1; caret-color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none;"><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""> <span class="Apple-converted-space"> </span><o:p class=""></o:p></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class="">Best “solution” ever was the solution to an advisory/bug was the one for hookswitch issues. An oldie but a goldie. Published and everything. Something like, “…the hook switch is self cleaning. If you find it sticking, lift handset and depress and release hook switch repeatedly ten or twenty times.”<o:p class=""></o:p></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><o:p class=""> </o:p></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class="">I wonder if wayback machine will help me find it.<span class="Apple-converted-space"> </span><span style="font-family: "Segoe UI Emoji", sans-serif;" class="">😉</span><o:p class=""></o:p></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><o:p class=""> </o:p></div><div class=""><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span style="font-family: Arial, sans-serif;" class="">---<o:p class=""></o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><b class=""><span style="font-family: Arial, sans-serif;" class="">Lelio Fulgenzi, B.A.</span></b><span style="font-family: Arial, sans-serif;" class=""><span class="Apple-converted-space"> </span>| Senior Analyst<o:p class=""></o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span style="font-family: Arial, sans-serif; color: rgb(51, 51, 51);" class="">Computing and Communications Services</span><span style="font-family: Arial, sans-serif;" class=""><span class="Apple-converted-space"> </span>| University of Guelph<o:p class=""></o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span style="font-family: Arial, sans-serif;" class="">Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1<o:p class=""></o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span style="font-family: Arial, sans-serif;" class="">519-824-4120 Ext. 56354 |<span class="Apple-converted-space"> </span><a href="mailto:lelio@uoguelph.ca" style="color: rgb(149, 79, 114); text-decoration: underline;" class="">lelio@uoguelph.ca</a><o:p class=""></o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span style="font-family: Arial, sans-serif;" class=""><o:p class=""> </o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><a href="http://www.uoguelph.ca/ccs" style="color: rgb(149, 79, 114); text-decoration: underline;" class=""><span style="font-family: Arial, sans-serif; color: blue;" class="">www.uoguelph.ca/ccs</span></a><span style="font-family: Arial, sans-serif; color: rgb(31, 73, 125);" class=""><span class="Apple-converted-space"> </span>| @UofGCCS on Instagram, Twitter and Facebook<o:p class=""></o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span style="font-family: Arial, sans-serif;" class=""><o:p class=""> </o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span id="cid:image005.png@01D4E61B.BF1DE560"><image005.png></span><o:p class=""></o:p></div></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><o:p class=""> </o:p></div><div class=""><div style="border-style: solid none none; border-top-width: 1pt; border-top-color: rgb(225, 225, 225); padding: 3pt 0in 0in;" class=""><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><b class="">From:</b><span class="Apple-converted-space"> </span>cisco-voip <<a href="mailto:cisco-voip-bounces@puck.nether.net" style="color: rgb(149, 79, 114); text-decoration: underline;" class="">cisco-voip-bounces@puck.nether.net</a>><span class="Apple-converted-space"> </span><b class="">On Behalf Of<span class="Apple-converted-space"> </span></b>Heim, Dennis<br class=""><b class="">Sent:</b><span class="Apple-converted-space"> </span>Friday, March 29, 2019 10:30 AM<br class=""><b class="">To:</b><span class="Apple-converted-space"> </span>Chris Clouse <<a href="mailto:Chris.Clouse@cdw.com" style="color: rgb(149, 79, 114); text-decoration: underline;" class="">Chris.Clouse@cdw.com</a>>; Jason Aarons (Americas) <<a href="mailto:jason.aarons@dimensiondata.com" style="color: rgb(149, 79, 114); text-decoration: underline;" class="">jason.aarons@dimensiondata.com</a>>; cisco-voip (<a href="mailto:cisco-voip@puck.nether.net" style="color: rgb(149, 79, 114); text-decoration: underline;" class="">cisco-voip@puck.nether.net</a>) <<a href="mailto:cisco-voip@puck.nether.net" style="color: rgb(149, 79, 114); text-decoration: underline;" class="">cisco-voip@puck.nether.net</a>><br class=""><b class="">Subject:</b><span class="Apple-converted-space"> </span>Re: [cisco-voip] CUCM 12.5 CCMAdmin login error<o:p class=""></o:p></div></div></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><o:p class=""> </o:p></div><p class="MsoNormal" style="margin: 0in 0in 12pt; font-size: 11pt; font-family: Calibri, sans-serif;">Best part of that bug….<br class=""><br class=""><b class=""><span style="font-size: 9pt; font-family: Arial, sans-serif; color: rgb(68, 68, 68);" class="">Workaround:</span></b><span style="font-size: 9pt; font-family: Arial, sans-serif; color: rgb(68, 68, 68);" class=""><br class="">Keep trying to login until it is successful.</span><o:p class=""></o:p></p><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><o:p class=""> </o:p></div><div class=""><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><b class=""><span style="font-size: 10pt;" class="">Dennis Heim | Emerging Technology Architect (Collaboration)</span></b><span style="" class=""><o:p class=""></o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span style="font-size: 10pt;" class="">World Wide Technology, Inc. | +1 314-212-1814<o:p class=""></o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><a href="https://twitter.com/CollabSensei" style="color: rgb(149, 79, 114); text-decoration: underline;" class=""><span style="color: blue; text-decoration: none;" class=""><span id="cid:image006.gif@01D4E61B.BF1DE560"><image006.gif></span></span></a><span style="" class=""><o:p class=""></o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><a href="xmpp:dennis.heim@wwt.com" style="color: rgb(149, 79, 114); text-decoration: underline;" class=""><span style="color: rgb(31, 73, 125); text-decoration: none;" class=""><span id="cid:image007.gif@01D4E61B.BF1DE560"><image007.gif></span></span></a><a href="tel:+13142121814" style="color: rgb(149, 79, 114); text-decoration: underline;" class=""><span style="color: rgb(31, 73, 125); text-decoration: none;" class=""><span id="cid:image008.gif@01D4E61B.BF1DE560"><image008.gif></span></span></a><a href="sip:dennis.heim@wwtatc.com" style="color: rgb(149, 79, 114); text-decoration: underline;" class=""><span style="color: rgb(31, 73, 125); text-decoration: none;" class=""><span id="cid:image009.gif@01D4E61B.BF1DE560"><image009.gif></span></span></a><span style="color: rgb(31, 73, 125);" class=""><o:p class=""></o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span style="font-size: 8pt; color: rgb(31, 73, 125);" class="">“The most powerful person in the world is the story teller. The storyteller sets the vision, values and agenda of an entire generation that is to come” – Steve Jobs<o:p class=""></o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span style="font-size: 8pt; color: rgb(31, 73, 125);" class="">"Leaders who don't listen will eventually be surrounded by people who have nothing to say" --- Andy Stanley<o:p class=""></o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span style="font-size: 8pt; color: rgb(31, 73, 125);" class="">"Worry less about who you might offend, and more about who you might inspire" -- Tim Allen<o:p class=""></o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span style="font-size: 8pt; color: rgb(31, 73, 125);" class="">“Imagination is more important than knowledge.” -- Albert Einstein<o:p class=""></o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span style="font-size: 8pt; color: rgb(31, 73, 125);" class="">“If you can raise the level of effort and performance in those around you, you are officially a leader” – Urban Meyer<o:p class=""></o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span style="font-size: 8pt; color: rgb(31, 73, 125);" class="">“The greatest danger for most of us is not that our aim is too high and we miss it, but that it is too low and we reach it.” -- Michelangelo Buonarroti<o:p class=""></o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span style="font-size: 8pt; color: rgb(31, 73, 125);" class="">“Mediocore managers play checkers (assuming everyone is the same). Great managers play chess (acknowledging that everyone is unique)” – Marcus Buckingham<o:p class=""></o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span style="font-size: 8pt; color: rgb(31, 73, 125);" class="">“If you’re not failing every now and again, it’s a sign you’re not doing anything very innovative” – Woody Allen<o:p class=""></o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span style="font-size: 8pt; color: rgb(31, 73, 125);" class=""><o:p class=""> </o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><u class=""><span style="color: blue;" class=""><a href="https://wwt.webex.com/meet/dennis.heim" style="color: rgb(149, 79, 114); text-decoration: underline;" class="">Click here to join me in my Collaboration Meeting Room</a></span><span style="color: rgb(5, 99, 193);" class=""><o:p class=""></o:p></span></u></div></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><o:p class=""> </o:p></div><div class=""><div style="border-style: solid none none; border-top-width: 1pt; border-top-color: rgb(225, 225, 225); padding: 3pt 0in 0in;" class=""><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><b class="">From:</b><span class="Apple-converted-space"> </span>cisco-voip <<a href="mailto:cisco-voip-bounces@puck.nether.net" style="color: rgb(149, 79, 114); text-decoration: underline;" class="">cisco-voip-bounces@puck.nether.net</a>><span class="Apple-converted-space"> </span><b class="">On Behalf Of<span class="Apple-converted-space"> </span></b>Chris Clouse<br class=""><b class="">Sent:</b><span class="Apple-converted-space"> </span>Friday, March 29, 2019 9:58 AM<br class=""><b class="">To:</b><span class="Apple-converted-space"> </span>Jason Aarons (Americas) <<a href="mailto:jason.aarons@dimensiondata.com" style="color: rgb(149, 79, 114); text-decoration: underline;" class="">jason.aarons@dimensiondata.com</a>>; cisco-voip (<a href="mailto:cisco-voip@puck.nether.net" style="color: rgb(149, 79, 114); text-decoration: underline;" class="">cisco-voip@puck.nether.net</a>) <<a href="mailto:cisco-voip@puck.nether.net" style="color: rgb(149, 79, 114); text-decoration: underline;" class="">cisco-voip@puck.nether.net</a>><br class=""><b class="">Subject:</b><span class="Apple-converted-space"> </span>Re: [cisco-voip] CUCM 12.5 CCMAdmin login error<o:p class=""></o:p></div></div></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><o:p class=""> </o:p></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span style="font-family: Arial, sans-serif;" class="">CSCvm76719<o:p class=""></o:p></span></div><div class=""><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span style="color: rgb(31, 73, 125);" class=""><o:p class=""> </o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span style="color: rgb(31, 73, 125);" class="">~Chris</span><span style="font-size: 10pt; font-family: Verdana, sans-serif; color: rgb(31, 73, 125);" class=""><o:p class=""></o:p></span></div></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span style="color: rgb(31, 73, 125);" class=""><o:p class=""> </o:p></span></div><div class=""><div style="border-style: solid none none; border-top-width: 1pt; border-top-color: rgb(225, 225, 225); padding: 3pt 0in 0in;" class=""><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><b class="">From:</b><span class="Apple-converted-space"> </span>cisco-voip [<a href="mailto:cisco-voip-bounces@puck.nether.net" style="color: rgb(149, 79, 114); text-decoration: underline;" class="">mailto:cisco-voip-bounces@puck.nether.net</a>]<span class="Apple-converted-space"> </span><b class="">On Behalf Of<span class="Apple-converted-space"> </span></b>Jason Aarons (Americas)<br class=""><b class="">Sent:</b><span class="Apple-converted-space"> </span>Friday, March 29, 2019 8:09 AM<br class=""><b class="">To:</b><span class="Apple-converted-space"> </span>cisco-voip (<a href="mailto:cisco-voip@puck.nether.net" style="color: rgb(149, 79, 114); text-decoration: underline;" class="">cisco-voip@puck.nether.net</a>) <<a href="mailto:cisco-voip@puck.nether.net" style="color: rgb(149, 79, 114); text-decoration: underline;" class="">cisco-voip@puck.nether.net</a>><br class=""><b class="">Subject:</b><span class="Apple-converted-space"> </span>[cisco-voip] CUCM 12.5 CCMAdmin login error<o:p class=""></o:p></div></div></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><o:p class=""> </o:p></div><p class="MsoNormal" style="margin: 0in 0in 12pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12pt; font-family: "Times New Roman", serif;" class=""><o:p class=""> </o:p></span></p><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class="">Every time we are logged in to CUCM pub and step away when we try to log back in we get the below error<o:p class=""></o:p></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""> <o:p class=""></o:p></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><a href="https://blah/ccmadmin/j_security_check" style="color: rgb(149, 79, 114); text-decoration: underline;" class="">https://blah/ccmadmin/j_security_check</a><o:p class=""></o:p></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""> <o:p class=""></o:p></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class="">HTTP Status 400 - Invalid direct reference to form login page<o:p class=""></o:p></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""> <o:p class=""></o:p></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""> <o:p class=""></o:p></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class="">Known bug?<o:p class=""></o:p></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""> <o:p class=""></o:p></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class="">-jason<o:p class=""></o:p></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span style="font-size: 12pt; font-family: "Times New Roman", serif;" class=""><br class=""><br class="">This email and all contents are subject to the following disclaimer:<br class=""><a href="https://urldefense.proofpoint.com/v2/url?u=http-3A__www.dimensiondata.com_Global_Policies_Pages_Email-2DDisclaimer.aspx&d=DwMFaQ&c=PzM68gSF_5r1R7BCE75oeA&r=Mtd_oRs0XS4YUZQRBEtJXoqyA13HyCrRFFUpCucX5ZI&m=n3lDuVUwrmI-DAohaFxy2H4-0UxcRQqUSMvxk_I2MF8&s=X9UxCO96MeSiEyPun6KQ5neQMoauZSty0Qxw3UAwUWc&e=" target="_blank" style="color: rgb(149, 79, 114); text-decoration: underline;" class="">"http://www.dimensiondata.com/emaildisclaimer"</a><o:p class=""></o:p></span></div></div><span style="caret-color: rgb(0, 0, 0); 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