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Look for a TCP idle session timeout setting on the firewall.
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Ryan Ratliff<br class="">
Voice CCIE #16809 <br class="">
Manager, Cisco Cloud Collaboration TAC <br class="">
Standard Business Hours: 8:00AM-5:00PM EDT<br class="">
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Cisco U.S. Contact Numbers: +1-800-553-2447 or +1-408-526-7209</div>
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<div class="">On Apr 16, 2019, at 6:36 AM, Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca" class="">lelio@uoguelph.ca</a>> wrote:</div>
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We do have a firewall. We had another situation whereby SIP phones would reset after 3 minutes (or 6? Can’t recall) and were told it could be a SIP inspection setting on the firewall.
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<div class="">My colleagues did some testing and resolved that issue apparently. I just need to know what the status is of that, ie whether they implemented those changes after their brief test period. </div>
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<div class="">Once I get that info, I’ll be able to proceed accordingly. </div>
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<div style="margin: 0in 0in 0.0001pt;" class=""><span style="background-color: rgba(255, 255, 255, 0);" class=""><i class="">-sent from mobile device-</i></span></div>
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<div style="margin: 0in 0in 0.0001pt;" class=""><span style="background-color: rgba(255, 255, 255, 0);" class=""><b class="">Lelio Fulgenzi, B.A.</b> | Senior Analyst<o:p class=""></o:p></span></div>
<div style="margin: 0in 0in 0.0001pt;" class=""><span style="background-color: rgba(255, 255, 255, 0);" class="">Computing and Communications Services | University of Guelph<o:p class=""></o:p></span></div>
<div style="margin: 0in 0in 0.0001pt;" class=""><span style="background-color: rgba(255, 255, 255, 0);" class="">Room 037 Animal Science & Nutrition Bldg | <a href="x-apple-data-detectors://1/0" dir="ltr" x-apple-data-detectors="true" x-apple-data-detectors-type="address" x-apple-data-detectors-result="1/0" style="-webkit-text-decoration-color: rgba(0, 0, 0, 0.258824);" class="">50
Stone Rd E | Guelph, ON | N1G 2W1</a><o:p class=""></o:p></span></div>
<div style="margin: 0in 0in 0.0001pt;" class=""><font class=""><span style="caret-color: rgb(0, 0, 0); background-color: rgba(255, 255, 255, 0);" class=""><a href="tel:519-824-4120;56354" dir="ltr" x-apple-data-detectors="true" x-apple-data-detectors-type="telephone" x-apple-data-detectors-result="1/1" style="-webkit-text-decoration-color: rgba(0, 0, 0, 0.258824);" class="">519-824-4120
Ext. 56354</a> | <a href="mailto:lelio@uoguelph.ca" class="">lelio@uoguelph.ca</a><o:p class=""></o:p></span></font></div>
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<div style="margin: 0in 0in 0.0001pt;" class=""><font class=""><span style="caret-color: rgb(0, 0, 0); background-color: rgba(255, 255, 255, 0);" class=""><a href="http://www.uoguelph.ca/ccs" class="">www.uoguelph.ca/ccs</a> | @UofGCCS on Instagram, Twitter
and Facebook<o:p class=""></o:p></span></font></div>
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<div style="margin: 0in 0in 0.0001pt;" class=""><span style="background-color: rgba(255, 255, 255, 0);" class=""><img border="0" width="187" height="100" id="Picture_x0020_1" src="cid:image001.png@01D3DD7E.EC708050" alt="University of Guelph Cornerstone with Improve Life tagline" _mf_state="2" action="null" title="null" style="width: 1.9479in; height: 1.0416in;" class=""></span></div>
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On Apr 16, 2019, at 12:16 AM, Florian Kroessbacher <<a href="mailto:florian.kroessbacher@gmail.com" class="">florian.kroessbacher@gmail.com</a>> wrote:<br class="">
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<div dir="auto" class="">i think this could be the standard reinvite timer. Is there some Firewall in between which blocks out the reinvite</div>
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<div name="messageReplySection" class="">Am 16. Apr. 2019, 05:59 +0200 schrieb Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca" class="">lelio@uoguelph.ca</a>>:<br class="">
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Was having constant disconnects on a off-premise (expressway) Jabber conversation and before I blamed the other person, I thought I’d look into the length of the calls that were cut off.
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<div class="">Turns out each of the three times I was cut off, the calls lasted 15m10s. I went back to some calls two weeks ago and same thing, cut off at 15m10s. </div>
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<div class="">This smells of a timer. </div>
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<div class="">Any ideas?</div>
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<div class="">I’ll have to open a case, after testing on-prem call length. </div>
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<div class="">Lelio<br class="">
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<div style="margin: 0in 0in 0.0001pt;" class=""><span style="background-color: rgba(255, 255, 255, 0);" class=""><i class="">-sent from mobile device-</i></span></div>
<div style="margin: 0in 0in 0.0001pt;" class=""><span style="background-color: rgba(255, 255, 255, 0);" class=""><b class=""><br class="">
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<div style="margin: 0in 0in 0.0001pt;" class=""><span style="background-color: rgba(255, 255, 255, 0);" class=""><b class="">Lelio Fulgenzi, B.A.</b> | Senior Analyst</span></div>
<div style="margin: 0in 0in 0.0001pt;" class=""><span style="background-color: rgba(255, 255, 255, 0);" class="">Computing and Communications Services | University of Guelph</span></div>
<div style="margin: 0in 0in 0.0001pt;" class=""><span style="background-color: rgba(255, 255, 255, 0);" class="">Room 037 Animal Science & Nutrition Bldg | <a href="x-apple-data-detectors://1/0" dir="ltr" x-apple-data-detectors="true" x-apple-data-detectors-type="address" x-apple-data-detectors-result="1/0" style="-webkit-text-decoration-color: rgba(0, 0, 0, 0.258824);" class="">50
Stone Rd E | Guelph, ON | N1G 2W1</a></span></div>
<div style="margin: 0in 0in 0.0001pt;" class=""><font class=""><span style="caret-color: rgb(0, 0, 0); background-color: rgba(255, 255, 255, 0);" class=""><a href="tel:519-824-4120;56354" dir="ltr" x-apple-data-detectors="true" x-apple-data-detectors-type="telephone" x-apple-data-detectors-result="1/1" style="-webkit-text-decoration-color: rgba(0, 0, 0, 0.258824);" class="">519-824-4120
Ext. 56354</a> | <a href="mailto:lelio@uoguelph.ca" class="">lelio@uoguelph.ca</a></span></font></div>
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<div style="margin: 0in 0in 0.0001pt;" class=""><font class=""><span style="caret-color: rgb(0, 0, 0); background-color: rgba(255, 255, 255, 0);" class=""><a href="http://www.uoguelph.ca/ccs" class="">www.uoguelph.ca/ccs</a> | @UofGCCS on Instagram, Twitter
and Facebook</span></font></div>
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