<div dir="ltr">Yea, the Webex Contact Center (CJP) platform has this type of analytics platform.  Cisco is working to make it available for UCCX/UCCE data as well.</div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Wed, Jun 19, 2019 at 9:47 AM Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com">MLoraditch@heliontechnologies.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">





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<p class="MsoNormal">Got a client on Shoretel right now and they have this product:
<a href="https://brightmetrics.com/product-mitel/" target="_blank">https://brightmetrics.com/product-mitel/</a><u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Anyone seen such a thing for Cisco? Based on what I’m seeing, this is a combo of Contact Center type data, Workforce data, and CDR data.
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<div><table cellpadding="0" cellspacing="0" border="0" style="width:100%"><tbody><tr style="font-size:0px"><td align="left" style="vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0px"><tbody><tr style="font-size:0px"><td style="padding:0px 10px 0px 0px"> </td><td align="left" style="padding:10px 0px 10px 10px;vertical-align:middle"><table cellpadding="0" cellspacing="0" border="0" style="width:100%;font-size:0px"><tbody><tr style="font-size:14.67px;color:rgb(243,128,11);font-style:normal;font-weight:700;white-space:nowrap"><td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif">Matthew Loraditch<span style="font-family:remialcxesans;font-size:1px;color:rgb(255,255,255);line-height:1px">​</span></td></tr><tr style="font-size:0px"><td align="left" style="vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0px;color:rgb(128,128,128);font-style:normal;font-weight:700;white-space:nowrap"><tbody><tr style="font-size:14.67px"><td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif">Sr. Network Engineer</td></tr></tbody></table></td></tr><tr style="font-size:0px"><td align="left" style="vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0px"><tbody><tr style="font-size:0px"><td align="left" style="padding:10px 0px 0px;vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0px;color:rgb(128,128,128);font-style:normal;font-weight:400;white-space:nowrap"><tbody><tr style="font-size:14.67px"><td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif"><span style="color:rgb(243,128,11)">p:</span> <a href="tel:443.541.1518" id="gmail-m_72273794385915447LPlnk689713" style="text-decoration:none;color:rgb(128,128,128)" target="_blank"><strong style="font-weight:400">443.541.1518</strong></a></td></tr></tbody></table></td></tr></tbody></table></td></tr><tr style="font-size:0px"><td align="left" style="vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0px;color:rgb(128,128,128);font-style:normal;font-weight:400;white-space:nowrap"><tbody><tr style="font-size:14.67px"><td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif"><span style="color:rgb(243,128,11)">w:</span> <a href="http://www.heliontechnologies.com/" id="gmail-m_72273794385915447LPlnk689713" style="text-decoration:none;color:rgb(128,128,128)" target="_blank"><strong style="font-weight:400">www.heliontechnologies.com</strong></a></td><td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif"> | </td><td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif"><span style="color:rgb(243,128,11)">e:</span> <a href="mailto:MLoraditch@heliontechnologies.com" id="gmail-m_72273794385915447LPlnk689713" style="text-decoration:none;color:rgb(128,128,128)" target="_blank"><strong style="font-weight:400">MLoraditch@heliontechnologies.com</strong></a></td></tr></tbody></table></td></tr><tr style="font-size:0px"><td align="left" style="vertical-align:middle"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0px;line-height:normal"><tbody><tr style="font-size:0px"><td align="left" style="vertical-align:bottom"><a href="http://www.heliontechnologies.com/" id="gmail-m_72273794385915447LPlnk689713" style="text-decoration:none" target="_blank"><img src="cid:16b7a585bacb4a48b5c1" width="300" height="75" border="0" title="Helion Technologies" alt="Helion Technologies" style="width: 300px; min-width: 300px; max-width: 300px; height: 75px; min-height: 75px; max-height: 75px; font-size: 12px;"></a></td></tr></tbody></table></td></tr><tr style="font-size:0px"><td align="left" style="vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="width:100%;font-size:0px"><tbody><tr style="font-size:0px"><td align="left" style="vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0px"><tbody><tr style="font-size:0px"><td align="left" style="padding:10px 0px;vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0px"><tbody><tr style="font-size:0px"><td align="left" style="vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="width:100%;font-size:0px"><tbody><tr style="font-size:0px"><td align="left" style="vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="width:100%;font-size:0px;line-height:normal"><tbody><tr style="font-size:0px"><td align="center" style="padding:0px 3px 0px 0px;vertical-align:top"><a href="https://facebook.com/heliontech" id="gmail-m_72273794385915447LPlnk689713" style="text-decoration:none" target="_blank"><img src="cid:16b7a585bad4df6265e2" width="18" height="18" border="0" title="Facebook" alt="Facebook" style="width: 18px; min-width: 18px; max-width: 18px; height: 18px; min-height: 18px; max-height: 18px; font-siz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