<div dir="ltr">Also make sure proxyAddresses are set correctly for the users- <a href="https://www.cisco.com/c/en/us/support/docs/voice-unified-communications/jabber-windows/116152-problemsolution-product-00.html">https://www.cisco.com/c/en/us/support/docs/voice-unified-communications/jabber-windows/116152-problemsolution-product-00.html</a></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Fri, Jul 12, 2019 at 8:23 AM Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca">lelio@uoguelph.ca</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
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<div><br>
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This might have something to do with how default protocol handlers are configured.
<div><br>
</div>
<div>From my reading, default protocol handlers are switched every time software is installed. </div>
<div><br>
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<div>So, if someone installs Skype (for Business) _after_ you’ve installed Jabber, Outlook looks to Skype for presence information. </div>
<div><br>
</div>
<div>Take a look here for details on how to check. </div>
<div><br>
</div>
<div><a href="https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/12_0/cjab_b_on-premises-deployment-for-cisco-jabber-12/cjab_b_on-premises-deployment-for-cisco-jabber-12_chapter_010011.html" target="_blank">https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/12_0/cjab_b_on-premises-deployment-for-cisco-jabber-12/cjab_b_on-premises-deployment-for-cisco-jabber-12_chapter_010011.html</a><br>
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<p class="MsoNormal" style="margin:0in 0in 0.0001pt"><span style="background-color:rgba(255,255,255,0)"><i>-sent from mobile device-</i></span></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt"><span style="background-color:rgba(255,255,255,0)"><b><br>
</b></span></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt"><span style="background-color:rgba(255,255,255,0)"><b>Lelio Fulgenzi, B.A.</b> | Senior Analyst<u></u><u></u></span></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt"><span style="background-color:rgba(255,255,255,0)">Computing and Communications Services | University of Guelph<u></u><u></u></span></p>
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<p class="MsoNormal" style="margin:0in 0in 0.0001pt"><font color="#000000"><span style="background-color:rgba(255,255,255,0)"><a href="tel:519-824-4120;56354" dir="ltr" target="_blank">519-824-4120
Ext. 56354</a> | <a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a><u></u><u></u></span></font></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt"><span style="background-color:rgba(255,255,255,0)"> </span></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt"><font color="#000000"><span style="background-color:rgba(255,255,255,0)"><a href="http://www.uoguelph.ca/ccs" target="_blank">www.uoguelph.ca/ccs</a> | @UofGCCS on Instagram, Twitter and
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<p class="MsoNormal" style="margin:0in 0in 0.0001pt"><span style="background-color:rgba(255,255,255,0)"> </span></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt"><span style="background-color:rgba(255,255,255,0)"><img border="0" width="187" height="100" id="gmail-m_-5118711662639643468Picture_x0020_1" alt="University of Guelph Cornerstone with Improve Life tagline" action="http://null" title="null" style="width: 1.9479in; height: 1.0416in;"></span></p>
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<div dir="ltr"><br>
On Jul 12, 2019, at 7:01 AM, James Dust <<a href="mailto:james.dust@charles-stanley.co.uk" target="_blank">james.dust@charles-stanley.co.uk</a>> wrote:<br>
<br>
</div>
<blockquote type="cite">
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<div class="gmail-m_-5118711662639643468WordSection1">
<p class="MsoNormal">Morning all,<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">I have an issue whereby some of our users Jabber presence integration works fine in Outlook, but others are greyed out with no apparent difference in configuraiotn.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">I found the following document, which we have checked and hasn’t helped:<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><a href="https://www.cisco.com/c/en/us/support/docs/unified-communications/jabber-windows/118750-technote-jabber-00.html" target="_blank">https://www.cisco.com/c/en/us/support/docs/unified-communications/jabber-windows/118750-technote-jabber-00.html</a><u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Has anyone else experienced this problem?<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Many thanks<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">James<u></u><u></u></p>
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