<div dir="ltr">I would disagree. If I put myself into the caller's shoes, and I call Steve but hear Mark's voicemail, I will think I called the wrong number, and likely delete Steve's phone number from my contact list.</div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Fri, Jul 26, 2019 at 7:41 PM Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com">MLoraditch@heliontechnologies.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div lang="EN-US">
<div class="gmail-m_-8597857028629474017WordSection1">
<p class="MsoNormal">It’s funny we ALWAYS use last redirecting.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">I (and my team) find first redirecting confusing as heck. Last redirecting ensures the VM goes to where we want it. We are most concerned with hunt groups and such and we use CTI route points at the end of any call flow that is intended
for VM. In theory we may end up with more hunt lists and such as some items may need to be duplicated, but it’s much easier IMO to manage and troubleshoot.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">And if individuals are CFwdAlling it’s because they aren’t available so shouldn’t the VM go to the person who is in the office and can handle it?<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<div>
<div><table cellpadding="0" cellspacing="0" border="0" style="width:100%"><tbody><tr style="font-size:0px"><td align="left" style="vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0px"><tbody><tr style="font-size:0px"><td style="padding:0px 10px 0px 0px"> </td><td align="left" style="padding:10px 0px 10px 10px;vertical-align:middle"><table cellpadding="0" cellspacing="0" border="0" style="width:100%;font-size:0px"><tbody><tr style="font-size:14.67px;color:rgb(243,128,11);font-style:normal;font-weight:700;white-space:nowrap"><td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif">Matthew Loraditch<span style="font-family:remialcxesans;font-size:1px;color:rgb(255,255,255);line-height:1px"></span></td></tr><tr style="font-size:0px"><td align="left" style="vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0px;color:rgb(128,128,128);font-style:normal;font-weight:700;white-space:nowrap"><tbody><tr style="font-size:14.67px"><td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif">Sr. Network Engineer</td></tr></tbody></table></td></tr><tr style="font-size:0px"><td align="left" style="vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0px"><tbody><tr style="font-size:0px"><td align="left" style="padding:10px 0px 0px;vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0px;color:rgb(128,128,128);font-style:normal;font-weight:400;white-space:nowrap"><tbody><tr style="font-size:14.67px"><td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif"><span style="color:rgb(243,128,11)">p:</span> <a href="tel:443.541.1518" id="gmail-m_-8597857028629474017LPlnk689713" style="text-decoration:none;color:rgb(128,128,128)" target="_blank"><strong style="font-weight:400">443.541.1518</strong></a></td></tr></tbody></table></td></tr></tbody></table></td></tr><tr style="font-size:0px"><td align="left" style="vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0px;color:rgb(128,128,128);font-style:normal;font-weight:400;white-space:nowrap"><tbody><tr style="font-size:14.67px"><td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif"><span style="color:rgb(243,128,11)">w:</span> <a href="http://www.heliontechnologies.com/" id="gmail-m_-8597857028629474017LPlnk689713" style="text-decoration:none;color:rgb(128,128,128)" target="_blank"><strong style="font-weight:400">www.heliontechnologies.com</strong></a></td><td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif"> | </td><td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif"><span style="color:rgb(243,128,11)">e:</span> <a href="mailto:MLoraditch@heliontechnologies.com" id="gmail-m_-8597857028629474017LPlnk689713" style="text-decoration:none;color:rgb(128,128,128)" target="_blank"><strong style="font-weight:400">MLoraditch@heliontechnologies.com</strong></a></td></tr></tbody></table></td></tr><tr style="font-size:0px"><td align="left" style="vertical-align:middle"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0px;line-height:normal"><tbody><tr style="font-size:0px"><td align="left" style="vertical-align:bottom"><a href="http://www.heliontechnologies.com/" id="gmail-m_-8597857028629474017LPlnk689713" style="text-decoration:none" target="_blank"><img src="cid:16c3e5e695a6fe0f3e42" width="300" height="75" border="0" title="Helion Technologies" alt="Helion Technologies" style="width: 300px; min-width: 300px; max-width: 300px; height: 75px; min-height: 75px; max-height: 75px; font-size: 12px;"></a></td></tr></tbody></table></td></tr><tr style="font-size:0px"><td align="left" style="vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="width:100%;font-size:0px"><tbody><tr style="font-size:0px"><td align="left" style="vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0px"><tbody><tr style="font-size:0px"><td align="left" style="padding:10px 0px;vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0px"><tbody><tr style="font-size:0px"><td align="left" style="vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="width:100%;font-size:0px"><tbody><tr style="font-size:0px"><td align="left" style="vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="width:100%;font-size:0px;line-height:normal"><tbody><tr style="font-size:0px"><td align="center" style="padding:0px 3px 0px 0px;vertical-align:top"><a href="https://facebook.com/heliontech" id="gmail-m_-8597857028629474017LPlnk689713" style="text-decoration:none" target="_blank"><img src="cid:16c3e5e695afff9a1b33" width="18" height="18" border="0" title="Facebook" alt="Facebook" style="width: 18px; min-width: 18px; max-width: 18px; height: 18px; min-height: 18px; max-height: 18px; font-size: 12px;"></a></td></tr></tbody></table></td></tr></tbody></table></td><td align="left" style="vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="width:100%;font-size:0px;line-height:normal"><tbody><tr style="font-size:0px"><td align="center" style="padding:0px 3px 0px 0px;vertical-align:top"><a href="https://twitter.com/heliontech" id="gmail-m_-8597857028629474017LPlnk689713" style="text-decoration:none" target="_blank"><img src="cid:16c3e5e695a740ef5b14" width="18" height="18" border="0" title="Twitter" alt="Twitter" style="width: 18px; min-width: 18px; max-width: 18px; height: 18px; min-height: 18px; max-height: 18px; font-size: 12px;"></a></td></tr></tbody></table></td><td align="left" style="vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="width:100%;font-size:0px;line-height:normal"><tbody><tr style="font-size:0px"><td align="center" style="padding:0px 3px 0px 0px;vertical-align:top"><a href="https://www.linkedin.com/company/helion-technologies" id="gmail-m_-8597857028629474017LPlnk689713" style="text-decoration:none" target="_blank"><img src="cid:16c3e5e695a673b10b5" width="18" height="18" border="0" title="LinkedIn" alt="LinkedIn" style="width: 18px; min-width: 18px; max-width: 18px; height: 18px; min-height: 18px; max-height: 18px; font-size: 12px;"></a></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table></div><div style="border-right:none;border-bottom:none;border-left:none;border-top:1pt solid rgb(225,225,225);padding:3pt 0in 0in">
<p class="MsoNormal"><b>From:</b> cisco-voip <<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>>
<b>On Behalf Of </b>Jason Aarons (Americas)<br>
<b>Sent:</b> Friday, July 26, 2019 8:29 PM<br>
<b>To:</b> Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a>>; cisco-voip (<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>) <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
<b>Subject:</b> Re: [cisco-voip] Unity Connection Mailbox<u></u><u></u></p>
</div>
</div>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">We implemented that CXN Service Parameter “Last Redirecting Number” and it’s working.
<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Just which something there was a per user solution in CUCM etc.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<div>
<p class="MsoNormal"><u></u> <u></u></p>
</div>
<p class="MsoNormal"><u></u> <u></u></p>
<div>
<div style="border-right:none;border-bottom:none;border-left:none;border-top:1pt solid rgb(225,225,225);padding:3pt 0in 0in">
<p class="MsoNormal"><b>From:</b> Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a>>
<br>
<b>Sent:</b> Friday, July 26, 2019 1:20 PM<br>
<b>To:</b> Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a>>; Jason Aarons (Americas) <<a href="mailto:jason.aarons@dimensiondata.com" target="_blank">jason.aarons@dimensiondata.com</a>>; cisco-voip (<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>)
<<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
<b>Subject:</b> RE: Unity Connection Mailbox<u></u><u></u></p>
</div>
</div>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal" style="margin-bottom:12pt"><u></u> <u></u></p>
<p class="MsoNormal">Ok – I’m _<i>pretty</i>_ sure this is what helps:<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<ul style="margin-top:0in" type="disc">
<li class="gmail-m_-8597857028629474017MsoListParagraph" style="margin-left:0in">Connection Admin > Advanced > Conversations
<u></u><u></u></li><li class="gmail-m_-8597857028629474017MsoListParagraph" style="margin-left:0in">Use Last (Rather than First) Redirecting Number for Routing Incoming Call [ ]<u></u><u></u></li></ul>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">“When this check box is checked, Unity Connection uses the last redirecting number for routing incoming calls.”<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">I have not (ever) had a chance to test this. <u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<div>
<p class="MsoNormal"><span style="font-family:Arial,sans-serif">---</span><u></u><u></u></p>
<p class="MsoNormal"><b><span style="font-family:Arial,sans-serif">Lelio Fulgenzi, B.A.</span></b><span style="font-family:Arial,sans-serif"> | Senior Analyst</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-family:Arial,sans-serif;color:rgb(51,51,51)">Computing and Communications Services</span><span style="font-family:Arial,sans-serif"> | University of Guelph</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-family:Arial,sans-serif">Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-family:Arial,sans-serif">519-824-4120 Ext. 56354 |
<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a></span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-family:Arial,sans-serif"> </span><u></u><u></u></p>
<p class="MsoNormal"><a href="http://www.uoguelph.ca/ccs" target="_blank"><span style="font-family:Arial,sans-serif;color:blue">www.uoguelph.ca/ccs</span></a><span style="font-family:Arial,sans-serif;color:rgb(31,73,125)"> | @UofGCCS on Instagram, Twitter and Facebook</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-family:Arial,sans-serif"> </span><u></u><u></u></p>
<p class="MsoNormal"><img border="0" width="187" height="100" style="width: 1.9479in; height: 1.0416in;" id="gmail-m_-8597857028629474017_x0000_i1026" src="cid:16c3e5e69594cff311" alt="University of Guelph Cornerstone with Improve Life tagline"><u></u><u></u></p>
</div>
<p class="MsoNormal"> <u></u><u></u></p>
<div>
<div style="border-right:none;border-bottom:none;border-left:none;border-top:1pt solid rgb(225,225,225);padding:3pt 0in 0in">
<p class="MsoNormal"><b>From:</b> cisco-voip <<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>>
<b>On Behalf Of </b>Lelio Fulgenzi<br>
<b>Sent:</b> Friday, July 26, 2019 1:10 PM<br>
<b>To:</b> Jason Aarons (Americas) <<a href="mailto:jason.aarons@dimensiondata.com" target="_blank">jason.aarons@dimensiondata.com</a>>; cisco-voip (<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>) <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
<b>Subject:</b> Re: [cisco-voip] Unity Connection Mailbox<u></u><u></u></p>
</div>
</div>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">There used to be a system wide settings on Unity Connection where you could decide to either send it to the originating mailbox. Not sure if it was available in the admin GUI or it needed a cisco unity monkey tool to do it.<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">Will spend a few minutes looking…<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<div>
<p class="MsoNormal"><span style="font-family:Arial,sans-serif">---</span><u></u><u></u></p>
<p class="MsoNormal"><b><span style="font-family:Arial,sans-serif">Lelio Fulgenzi, B.A.</span></b><span style="font-family:Arial,sans-serif"> | Senior Analyst</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-family:Arial,sans-serif;color:rgb(51,51,51)">Computing and Communications Services</span><span style="font-family:Arial,sans-serif"> | University of Guelph</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-family:Arial,sans-serif">Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-family:Arial,sans-serif">519-824-4120 Ext. 56354 |
<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a></span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-family:Arial,sans-serif"> </span><u></u><u></u></p>
<p class="MsoNormal"><a href="http://www.uoguelph.ca/ccs" target="_blank"><span style="font-family:Arial,sans-serif;color:blue">www.uoguelph.ca/ccs</span></a><span style="font-family:Arial,sans-serif;color:rgb(31,73,125)"> | @UofGCCS on Instagram, Twitter and Facebook</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-family:Arial,sans-serif"> </span><u></u><u></u></p>
<p class="MsoNormal"><img border="0" width="187" height="100" style="width: 1.9479in; height: 1.0416in;" id="gmail-m_-8597857028629474017Picture_x0020_1" src="cid:16c3e5e69594cff311" alt="University of Guelph Cornerstone with Improve Life tagline"><u></u><u></u></p>
</div>
<p class="MsoNormal"> <u></u><u></u></p>
<div>
<div style="border-right:none;border-bottom:none;border-left:none;border-top:1pt solid rgb(225,225,225);padding:3pt 0in 0in">
<p class="MsoNormal"><b>From:</b> cisco-voip <<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>>
<b>On Behalf Of </b>Jason Aarons (Americas)<br>
<b>Sent:</b> Friday, July 26, 2019 12:43 PM<br>
<b>To:</b> cisco-voip (<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>) <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
<b>Subject:</b> [cisco-voip] Unity Connection Mailbox<u></u><u></u></p>
</div>
</div>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal" style="margin-bottom:12pt"> <u></u><u></u></p>
<p class="MsoNormal">Jack on PSTN >>>>> Diane ext 4001 >>>>>> Bobbie ext 4002<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">If Jack calls Diane and Diane has call forward all to Bobbie, is there a way for Jack to hear Bobbie’s voicemail and not Diane’s?<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">TAC said no. Ask the expert at Cisco Live said no. is the answer really no?
<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal"><br>
<br>
This email and all contents are subject to the following disclaimer:<br>
<a href="http://www.dimensiondata.com/Global/Policies/Pages/Email-Disclaimer.aspx" target="_blank">"http://www.dimensiondata.com/emaildisclaimer"</a>
<u></u><u></u></p>
<p class="MsoNormal"><br>
<br>
<span style="color:white">itevomcid</span> <u></u><u></u></p>
</div>
</div>
_______________________________________________<br>
cisco-voip mailing list<br>
<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<a href="https://puck.nether.net/mailman/listinfo/cisco-voip" rel="noreferrer" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><br>
</blockquote></div>