<div dir="ltr"><div>Or maybe it's just up to the assigned TAC Engineer to decide whether they want to work the case or not?<br></div><div><div><div><br></div><div><div><img src="cid:ii_k0e774v00" alt="image.png" style="margin-right: 0px;"><br></div></div><div>Source: <a href="https://community.cisco.com/t5/contact-center/agent-login-failure-uccx-finesse-ver-10-6-1/m-p/2870582/highlight/true#M92340">https://community.cisco.com/t5/contact-center/agent-login-failure-uccx-finesse-ver-10-6-1/m-p/2870582/highlight/true#M92340</a></div><div><br></div><div><div><img src="cid:ii_k0e79qib2" alt="image.png" style="margin-right: 0px;"><br></div></div></div><div>Source: <a href="https://community.cisco.com/t5/contact-center/uccx-11-5-1-finesse-jabber-em-7841/m-p/3091142/highlight/true#M100912">https://community.cisco.com/t5/contact-center/uccx-11-5-1-finesse-jabber-em-7841/m-p/3091142/highlight/true#M100912</a></div><div><br></div><div><br></div></div></div>