<div dir="ltr">I think he's conflicted :)<div><br></div><div>I've always been told that it's best effort, and as you stated, probably how much effort the TAC engineer wants to put into it.  It is likely handled on a case by case basis as well as their queue/work load.  If you come in there trying to run CUCM 8.0 on VMware fusion on an AMD based MACOS that is connected to a CUBE running in GNS3, they may not be in a hurry to help you :)</div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Tue, Sep 10, 2019 at 2:05 PM Anthony Holloway <<a href="mailto:avholloway%2Bcisco-voip@gmail.com">avholloway+cisco-voip@gmail.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr"><div>Or maybe it's just up to the assigned TAC Engineer to decide whether they want to work the case or not?<br></div><div><div><div><br></div><div><div><img src="cid:ii_k0e774v00" alt="image.png" style="margin-right: 0px;"><br></div></div><div>Source: <a href="https://community.cisco.com/t5/contact-center/agent-login-failure-uccx-finesse-ver-10-6-1/m-p/2870582/highlight/true#M92340" target="_blank">https://community.cisco.com/t5/contact-center/agent-login-failure-uccx-finesse-ver-10-6-1/m-p/2870582/highlight/true#M92340</a></div><div><br></div><div><div><img src="cid:ii_k0e79qib2" alt="image.png" style="margin-right: 0px;"><br></div></div></div><div>Source: <a href="https://community.cisco.com/t5/contact-center/uccx-11-5-1-finesse-jabber-em-7841/m-p/3091142/highlight/true#M100912" target="_blank">https://community.cisco.com/t5/contact-center/uccx-11-5-1-finesse-jabber-em-7841/m-p/3091142/highlight/true#M100912</a></div><div><br></div><div><br></div></div></div>
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