<html>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8">
</head>
<body dir="auto">
Wow, this one hits home..
<div><br>
</div>
<div>I’ve found (and this is just my experience, which is entirely subjective) that, if in a dire moment of need, on a Saturday morning at 12:12 AM EST, if you show a humanness to yourself, TAC will show moments of kindness ... supporting the statement that
yes indeed, it really is about whether the TAC agent wants to help or not.</div>
<div><br>
</div>
<div>Personally, I’ve never experienced a TAC agent that hit me with the, “call me back when you fix XYZ” scenario. I’ve heard it discussed in the community before but have always considered it as lore.<br>
<br>
<div dir="ltr">I suppose it’s all about the individual scenario; if I open a case on a c220 M3S/Xeon E5-26xx with 14 physical cores allocated ... I’d expect to have the phone hung up on me, but perhaps not (speaking from real life experience). Some times you
find some truly exceptional TAC agents..</div>
<div dir="ltr"><br>
</div>
<div dir="ltr">-Ryan</div>
<div dir="ltr"><br>
<blockquote type="cite">On Sep 10, 2019, at 17:30, Anthony Holloway <avholloway+cisco-voip@gmail.com> wrote:<br>
<br>
</blockquote>
</div>
<blockquote type="cite">
<div dir="ltr">
<div dir="ltr">Why do I get the feeling that you're speaking from experience, with that crazy setup?
<div><br>
</div>
<div>That's kind of been my experience too, just to confirm. I have had mixed results with TAC in the past, on how far they were willing to go for me. It's definitely a human experience.</div>
</div>
<br>
<div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Tue, Sep 10, 2019 at 3:35 PM Charles Goldsmith <<a href="mailto:w@woka.us">w@woka.us</a>> wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div dir="ltr">I think he's conflicted :)
<div><br>
</div>
<div>I've always been told that it's best effort, and as you stated, probably how much effort the TAC engineer wants to put into it. It is likely handled on a case by case basis as well as their queue/work load. If you come in there trying to run CUCM 8.0
on VMware fusion on an AMD based MACOS that is connected to a CUBE running in GNS3, they may not be in a hurry to help you :)</div>
</div>
<br>
<div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Tue, Sep 10, 2019 at 2:05 PM Anthony Holloway <<a href="mailto:avholloway%2Bcisco-voip@gmail.com" target="_blank">avholloway+cisco-voip@gmail.com</a>> wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div dir="ltr">
<div>Or maybe it's just up to the assigned TAC Engineer to decide whether they want to work the case or not?<br>
</div>
<div>
<div>
<div><br>
</div>
<div>
<div>
<div><image.png></div>
<br>
</div>
</div>
<div>Source: <a href="https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fcommunity.cisco.com%2Ft5%2Fcontact-center%2Fagent-login-failure-uccx-finesse-ver-10-6-1%2Fm-p%2F2870582%2Fhighlight%2Ftrue%23M92340&data=02%7C01%7C%7Ce35a0a58804d456e7f2308d7363609b2%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637037478026829646&sdata=Y0RPkzwJcOCwpYaIcKAfQ2AXQKTmkFYX5qjtxjxq27A%3D&reserved=0" originalsrc="https://community.cisco.com/t5/contact-center/agent-login-failure-uccx-finesse-ver-10-6-1/m-p/2870582/highlight/true#M92340" shash="YXx0rLa/oSgDvoiEB273OkZB1tQagmJLfO/aE+LwAETGf9FBxr9AaRufUU4k7r8dxOFhV4LY5u1eY4snHO2GttD0YGjCjSI5X5AuWlzKEjuR/J/+NSU9OJsyAvKPSOrt0cudllnQiJp1D0cEnFZ4OU5dygvBaRSZR2RKhibc6FA=" target="_blank">https://community.cisco.com/t5/contact-center/agent-login-failure-uccx-finesse-ver-10-6-1/m-p/2870582/highlight/true#M92340</a></div>
<div><br>
</div>
<div>
<div>
<div><image.png></div>
<br>
</div>
</div>
</div>
<div>Source: <a href="https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fcommunity.cisco.com%2Ft5%2Fcontact-center%2Fuccx-11-5-1-finesse-jabber-em-7841%2Fm-p%2F3091142%2Fhighlight%2Ftrue%23M100912&data=02%7C01%7C%7Ce35a0a58804d456e7f2308d7363609b2%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637037478026839651&sdata=h1T1%2BtOrFRPvQRI%2FM18%2F5lMq34pb9MI%2BIMzNbd%2BegfU%3D&reserved=0" originalsrc="https://community.cisco.com/t5/contact-center/uccx-11-5-1-finesse-jabber-em-7841/m-p/3091142/highlight/true#M100912" shash="kfMgpf7D7iK4Z6q3uwvFr9ZDkWfixhzB4F/viXo5gy5lLxI8T5nNMugke041DdvWDc/jcHUBuZZVimZsmM35ZI9k6A1WbvQ5XWGVRqR+2OXtgzl4khNTJQqQU0BLIOWOcLsQIERsSJBR7v6U+fOTTgvFDjVG+uPDjTZLez3d7Tc=" target="_blank">https://community.cisco.com/t5/contact-center/uccx-11-5-1-finesse-jabber-em-7841/m-p/3091142/highlight/true#M100912</a></div>
<div><br>
</div>
<div><br>
</div>
</div>
</div>
_______________________________________________<br>
cisco-voip mailing list<br>
<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<a href="https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fpuck.nether.net%2Fmailman%2Flistinfo%2Fcisco-voip&data=02%7C01%7C%7Ce35a0a58804d456e7f2308d7363609b2%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637037478026849662&sdata=BywMB6bosvxUoM0g9a%2FxG%2FE%2FkPHB27JItUb4jUkr%2Bug%3D&reserved=0" originalsrc="https://puck.nether.net/mailman/listinfo/cisco-voip" shash="TBN68e9Le83lA7L67PHfZAC21op5N4DQUSyMm8u3ckdnBPVgLF8frtTMHLsZwOPua46NhYE9JWtalJ7ulfbcjDTUuEdnfjl6kNFLb/uE9QOgseo8PQGVaFHxg/V/3voy+/udnaJOBfAYmP0KUp5Yek/jO9rcb7dY28FuQvUP8q0=" rel="noreferrer" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><br>
</blockquote>
</div>
</blockquote>
</div>
<span>_______________________________________________</span><br>
<span>cisco-voip mailing list</span><br>
<span>cisco-voip@puck.nether.net</span><br>
<span>https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fpuck.nether.net%2Fmailman%2Flistinfo%2Fcisco-voip&data=02%7C01%7C%7Ce35a0a58804d456e7f2308d7363609b2%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637037478026879695&sdata=IGseLzv0TRz25EkR4PiVlULXdu2Uiizt3jesH9Jmk74%3D&reserved=0</span><br>
</div>
</blockquote>
</div>
</body>
</html>