<html><head><meta http-equiv="content-type" content="text/html; charset=utf-8"></head><body dir="auto"><div dir="ltr"></div><div dir="ltr">It wasn’t intended to be mean.</div><div dir="ltr"><br></div><div dir="ltr">Just an observation.</div><div dir="ltr"><br></div><div dir="ltr">Would be nice if CCIEs (that aren’t associated with a partner), are given more access similar to what is available to partners.</div><div dir="ltr"><br></div><div dir="ltr">I can’t count the number of times going through support forums something links to a partner only link.</div><div dir="ltr"><br></div><div dir="ltr">I’m probably in the minority, but just a different view point.</div><div dir="ltr"><br>On Sep 24, 2019, at 10:08, Anthony Holloway <<a href="mailto:avholloway+cisco-voip@gmail.com">avholloway+cisco-voip@gmail.com</a>> wrote:<br><br></div><blockquote type="cite"><div dir="ltr"><div dir="ltr">Low blow Mt Penguin, low blow. I'm not saying you get developers on the case with you. I think it's more of a backbone TAC (if available) versus the outsourced TAC. I admittedly haven't opened a TAC case since fixing my status, so the benefit has yet to be seen by me. I did notice I can select Sev 2 online, however, Sev 1 was still disabled as an option when I took a cursory look.</div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Tue, Sep 24, 2019 at 9:32 AM UC Penguin <<a href="mailto:gentoo@ucpenguin.com">gentoo@ucpenguin.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="auto"><div dir="ltr"></div><div dir="ltr">Mine was associated, though I haven’t seen any noticeable TAC improvements.</div><div dir="ltr"><br>On Sep 24, 2019, at 09:27, Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a>> wrote:<br><br></div><blockquote type="cite"><div dir="ltr">
<div class="gmail-m_5074320400900763161WordSection1">
<p class="MsoNormal">I’ve forwarded this note to a couple of my colleagues. I’m pretty sure they had a similar experience in thinking CCIE treatment was automatic. I’ll have to follow up with them.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><span style="font-family:Arial,sans-serif">---<u></u><u></u></span></p>
<p class="MsoNormal"><b><span style="font-family:Arial,sans-serif">Lelio Fulgenzi, B.A.</span></b><span style="font-family:Arial,sans-serif"> | Senior Analyst<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:Arial,sans-serif;color:rgb(51,51,51)">Computing and Communications Services</span><span style="font-family:Arial,sans-serif"> | University of Guelph<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:Arial,sans-serif">Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:Arial,sans-serif">519-824-4120 Ext. 56354 |
<a href="mailto:lelio@uoguelph.ca" target="_blank"><span style="color:rgb(5,99,193)">lelio@uoguelph.ca</span></a><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:Arial,sans-serif"><u></u> <u></u></span></p>
<p class="MsoNormal"><a href="http://www.uoguelph.ca/ccs" target="_blank"><span style="font-family:Arial,sans-serif">www.uoguelph.ca/ccs</span></a><span style="font-family:Arial,sans-serif;color:rgb(31,73,125)"> | @UofGCCS on Instagram, Twitter and Facebook<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:Arial,sans-serif"><u></u> <u></u></span></p>
<p class="MsoNormal"><image001.png><u></u><u></u></p>
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<p class="MsoNormal"><b>From:</b> cisco-voip <<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>>
<b>On Behalf Of </b>Anthony Holloway<br>
<b>Sent:</b> Tuesday, September 24, 2019 10:22 AM<br>
<b>To:</b> Peter Slow <<a href="mailto:peter.slow@gmail.com" target="_blank">peter.slow@gmail.com</a>><br>
<b>Cc:</b> Cisco VoIP Group <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
<b>Subject:</b> Re: [cisco-voip] Is Your CCIE Status on Your <a href="http://Cisco.com" target="_blank">Cisco.com</a> Profile?<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">Thank you so much for the congratulations and appreciation! So far no one has mentioned that it helped them get associated, or if they already were, so I'm not too sure if this was a valuable guide or not. I'm afraid I might be the only
knucklehead who earned his CCIE, promptly set it on a shelf, and didn't put it to work for me. <u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">On Mon, Sep 23, 2019 at 6:38 PM Peter Slow <<a href="mailto:peter.slow@gmail.com" target="_blank">peter.slow@gmail.com</a>> wrote:<u></u><u></u></p>
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<p class="MsoNormal">Anthony, <u></u><u></u></p>
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<p class="MsoNormal"> Congratulations <span style="font-family:"Segoe UI Emoji",sans-serif">
🎈🎉</span> on your fifth IE anniversary! It’s very nice of you to create and provide this guide to everyone. Thanks for creating this!<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">-Pete<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">On Tue, Sep 17, 2019 at 12:27 Anthony Holloway <<a href="mailto:avholloway%2Bcisco-voip@gmail.com" target="_blank">avholloway+cisco-voip@gmail.com</a>> wrote:<u></u><u></u></p>
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<p class="MsoNormal">Ok, so this is kind of big news for me, so I thought I'd share it with all of you; current and future CCIEs.<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">I got my CCIE Collaboration (45633) five years ago, and had always been told that I would receive preferred treatment when opening TAC cases.<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">Now, I didn't know how to verify that statement, so I just assumed it was happening. Its not unreasonable to assume this was an automatic association. Come to find out, I was wrong, and for five years, I have been missing out on this
benefit.<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">First up, just check if your CCO profile reflects your CCIE status, because it might.<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">Head on over to your <a href="http://Cisco.com" target="_blank">Cisco.com</a> Profile Account Management page:<u></u><u></u></p>
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<p class="MsoNormal"><a href="https://www.cisco.com/c/en/us/about/account.html" target="_blank"><span style="color:rgb(5,99,193)">https://www.cisco.com/c/en/us/about/account.html</span></a> <u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">Partners and Customers alike, will click the Customer Profile Manager link.<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal"><image002.png><u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">Then click the Access Management tab<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal"><image003.png><u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">Then click the CCIE tab<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal"><image004.png><u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">Now, either one of two things will show here:<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">A) If you see a link to the CCIE program, then you're golden, and you don't need this guide, sorry to waste your time, but at least you can sleep easy tonight.<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal"><b><u><span style="color:rgb(106,168,79)">GOOD</span></u></b><u></u><u></u></p>
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<p class="MsoNormal"><image005.png><u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">B) If you see two fields to enter your CCIE Number and Company Name, then you are not associated<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal"><b><u><span style="color:rgb(204,0,0)">BAD</span></u></b><u></u><u></u></p>
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<p class="MsoNormal"><image006.png><u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">So, if this matches what you see, then we need to make sure some things line up first before just submitting the information, else it will likely just fail.<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<div>
<p class="MsoNormal">Step 1) Check your CCIE Profile<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<div>
<p class="MsoNormal">Go to: <a href="https://ccie.cloudapps.cisco.com/CCIE/Schedule_Lab/CCIEOnline/CCIEOnline" target="_blank">https://ccie.cloudapps.cisco.com/CCIE/Schedule_Lab/CCIEOnline/CCIEOnline</a><u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">Click on Profile, and check your First Name, Last Name, Email and Company Name<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal"><image007.png><u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">Step 2) Check your CCO Profile<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">Go to: <a href="https://www.cisco.com/c/en/us/about/account.html" target="_blank">https://www.cisco.com/c/en/us/about/account.html</a> (same place we started on), and click on Customer Profile Manager<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">It should already be on the Personal tab, but if not, click that, and check your First Name, Last Name, Email and Company<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<blockquote style="margin-left:30pt;margin-right:0in">
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<p class="MsoNormal"><image008.png><u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">All 4 values should match exactly, and if not, you will need to correct them, and how you do that is up to you. I.e., Which name is correct, or email, etc. Just make them match 100%.<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">Step 3) Associate your CCIE to your CCO profile<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">Go to: <a href="https://www.cisco.com/c/en/us/about/account.html" target="_blank">https://www.cisco.com/c/en/us/about/account.html</a> (we've been here a few times), and click on Customer Profile Manager<u></u><u></u></p>
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<div>
<p class="MsoNormal"><u></u> <u></u></p>
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<div>
<p class="MsoNormal">Then click on Access Management, and finally click on the CCIE tab, to find yourself back at the form you need to submit with your CCIE # and Company name. You might have still had this open.<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
</div>
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<p class="MsoNormal">Populate the fields to reflect your number and the company name as you saw it on both your CCIE and CCO profiles, and click Submit.<u></u><u></u></p>
</div>
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<p class="MsoNormal"><u></u> <u></u></p>
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<div>
<p class="MsoNormal">Now, I had trouble with this one part, and I was getting the following error when submitting<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<blockquote style="margin-left:30pt;margin-right:0in">
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<p class="MsoNormal"><image009.png><u></u><u></u></p>
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<p class="MsoNormal">So, I needed to open a certification support case at: <a href="http://www.cisco.com/go/certsupport" target="_blank"><span style="color:rgb(5,99,193)">www.cisco.com/go/certsupport</span></a>, in which case, they actually made the association for
me, though, I am told its supposed to be self-service.<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">And that's it. I hope this helps someone avoid 5 years of missed opportunity.<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">Let me know if this helped you out, or if you already were associated. I'm curious as to how many people have this slip by them.<u></u><u></u></p>
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</div>
<p class="MsoNormal">_______________________________________________<br>
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</blockquote>
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</blockquote>
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</div></blockquote><blockquote type="cite"><div dir="ltr"><span>_______________________________________________</span><br><span>cisco-voip mailing list</span><br><span><a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a></span><br><span><a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a></span><br></div></blockquote></div></blockquote></div>
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