<div dir="ltr">Thanks for the insight!<div><br></div><div>Correction to my previous post, I meant to type Mr. Penguin, and not Mt. Penguin.</div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Tue, Sep 24, 2019 at 10:18 AM Dave, Pavan <<a href="mailto:pdave@presidio.com">pdave@presidio.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div lang="EN-US">
<p class="gmail-m_5471680326401337387ImprintUniqueID"></p>
<p class="gmail-m_5471680326401337387ImprintUniqueID"></p>
<div class="gmail-m_5471680326401337387WordSection1">
<p class="MsoNormal">It’s been a while since my TAC days but CCIE meant you went straight to Backbone TAC. They were considering phasing this out at some point, not sure where that went because TAC does key word based routing.<u></u><u></u></p>
<p class="MsoNormal"><br>
There is/was some thinking with customers that backbone = best, but the way keywords are distributed this may often times be a disservice to getting a speedy resolution. You may have a more skilled engineer, but they may not see that type of problem often and
it will take them much longer to reach a resolution.<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><b>From:</b> cisco-voip <<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>>
<b>On Behalf Of </b>Anthony Holloway<br>
<b>Sent:</b> Tuesday, September 24, 2019 10:09 AM<br>
<b>To:</b> UC Penguin <<a href="mailto:gentoo@ucpenguin.com" target="_blank">gentoo@ucpenguin.com</a>><br>
<b>Cc:</b> Cisco VoIP Group <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
<b>Subject:</b> Re: [cisco-voip] Is Your CCIE Status on Your Cisco.com Profile?<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<table class="gmail-m_5471680326401337387MsoNormalTable" border="1" cellpadding="0" style="background:lightyellow;border:1pt solid black">
<tbody>
<tr>
<td style="border:none;padding:0.75pt">
<p class="MsoNormal"><strong><span style="font-family:Calibri,sans-serif;color:rgb(255,51,51)">EXTERNAL EMAIL</span></strong><u></u><u></u></p>
</td>
</tr>
</tbody>
</table>
<p class="MsoNormal"><span style="font-size:10pt;display:none"><u></u> <u></u></span></p>
<table class="gmail-m_5471680326401337387MsoNormalTable" border="0" cellpadding="0">
<tbody>
<tr>
<td style="padding:0.75pt">
<p class="MsoNormal"> <u></u><u></u></p>
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<div>
<p class="MsoNormal"><span style="font-size:10pt">Low blow Mt Penguin, low blow. I'm not saying you get developers on the case with you. I think it's more of a backbone TAC (if available) versus the outsourced TAC. I admittedly haven't opened a TAC case
since fixing my status, so the benefit has yet to be seen by me. I did notice I can select Sev 2 online, however, Sev 1 was still disabled as an option when I took a cursory look.<u></u><u></u></span></p>
</div>
<p class="MsoNormal"><span style="font-size:10pt"><u></u> <u></u></span></p>
<div>
<div>
<p class="MsoNormal"><span style="font-size:10pt">On Tue, Sep 24, 2019 at 9:32 AM UC Penguin <<a href="mailto:gentoo@ucpenguin.com" target="_blank">gentoo@ucpenguin.com</a>> wrote:<u></u><u></u></span></p>
</div>
<blockquote style="border-top:none;border-right:none;border-bottom:none;border-left:1pt solid rgb(204,204,204);padding:0in 0in 0in 6pt;margin-left:4.8pt;margin-right:0in">
<div>
<div>
<p class="MsoNormal"><span style="font-size:10pt">Mine was associated, though I haven’t seen any noticeable TAC improvements.<u></u><u></u></span></p>
</div>
<div>
<p class="MsoNormal" style="margin-bottom:12pt"><span style="font-size:10pt"><br>
</span></p>
</div>
</div>
</blockquote>
</div>
</div>
<p></p>
<span style="font-size:xx-small;font-family:Verdana;font-weight:bolder;color:rgb(128,128,128)"><br>
Pavan Dave | Senior Engineer, Contact Center<br>
Presidio (NASDAQ: PSDO) | <a href="http://presidio.com" title="" target="_blank">
presidio.com</a><br>
7701 Las Colinas Ridge #600, Irving, TX 75063<br>
D: 469.464.1283 | C: 832.860.5465 | <a href="mailto:pdave@presidio.com" title="Click to send email to Dave, Pavan" target="_blank">
pdave@presidio.com</a><br>
<br>
</span>
<p class="gmail-m_5471680326401337387ImprintUniqueID"></p>
<div class="gmail-m_5471680326401337387WordSection1">
<div>
<blockquote style="border-top:none;border-right:none;border-bottom:none;border-left:1pt solid rgb(204,204,204);padding:0in 0in 0in 6pt;margin-left:4.8pt;margin-right:0in">
<div>
<div>
<p class="MsoNormal" style="margin-bottom:12pt"><span style="font-size:10pt"></span></p>
</div>
</div>
</blockquote>
</div>
</div>
<p></p>
<p></p>
<span style="font-family:Verdana;color:rgb(128,128,128);font-size:xx-small;font-weight:bolder"><br>
<br>
</span>
<p class="gmail-m_5471680326401337387ImprintUniqueID"></p>
<p class="gmail-m_5471680326401337387ImprintUniqueID"></p>
<div class="gmail-m_5471680326401337387WordSection1">
<div>
<blockquote style="border-top:none;border-right:none;border-bottom:none;border-left:1pt solid rgb(204,204,204);padding:0in 0in 0in 6pt;margin-left:4.8pt;margin-right:0in">
<div>
<div>
<p class="MsoNormal" style="margin-bottom:12pt"><span style="font-size:10pt">On Sep 24, 2019, at 09:27, Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a>> wrote:<u></u><u></u></span></p>
</div>
<blockquote style="margin-top:5pt;margin-bottom:5pt">
<div>
<div>
<p class="MsoNormal">I’ve forwarded this note to a couple of my colleagues. I’m pretty sure they had a similar experience in thinking CCIE treatment was automatic. I’ll have to follow up with them.<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal"><span style="font-family:Arial,sans-serif">---</span><u></u><u></u></p>
<p class="MsoNormal"><b><span style="font-family:Arial,sans-serif">Lelio Fulgenzi, B.A.</span></b><span style="font-family:Arial,sans-serif"> | Senior Analyst</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-family:Arial,sans-serif;color:rgb(51,51,51)">Computing and Communications Services</span><span style="font-family:Arial,sans-serif"> | University of Guelph</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-family:Arial,sans-serif">Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-family:Arial,sans-serif">519-824-4120 Ext. 56354 |
<a href="mailto:lelio@uoguelph.ca" target="_blank"><span style="color:rgb(5,99,193)">lelio@uoguelph.ca</span></a></span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-family:Arial,sans-serif"> </span><u></u><u></u></p>
<p class="MsoNormal"><a href="http://www.uoguelph.ca/ccs" target="_blank"><span style="font-family:Arial,sans-serif">www.uoguelph.ca/ccs</span></a><span style="font-family:Arial,sans-serif;color:rgb(31,73,125)">
| @UofGCCS on Instagram, Twitter and Facebook</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-family:Arial,sans-serif"> </span><u></u><u></u></p>
<p class="MsoNormal"><image001.png><u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal"><b>From:</b> cisco-voip <<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>>
<b>On Behalf Of </b>Anthony Holloway<br>
<b>Sent:</b> Tuesday, September 24, 2019 10:22 AM<br>
<b>To:</b> Peter Slow <<a href="mailto:peter.slow@gmail.com" target="_blank">peter.slow@gmail.com</a>><br>
<b>Cc:</b> Cisco VoIP Group <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
<b>Subject:</b> Re: [cisco-voip] Is Your CCIE Status on Your <a href="http://Cisco.com" target="_blank">
Cisco.com</a> Profile?<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<div>
<p class="MsoNormal">Thank you so much for the congratulations and appreciation! So far no one has mentioned that it helped them get associated, or if they already were, so I'm not too sure if this
was a valuable guide or not. I'm afraid I might be the only knucklehead who earned his CCIE, promptly set it on a shelf, and didn't put it to work for me. <u></u><u></u></p>
</div>
<p class="MsoNormal"> <u></u><u></u></p>
<div>
<div>
<p class="MsoNormal">On Mon, Sep 23, 2019 at 6:38 PM Peter Slow <<a href="mailto:peter.slow@gmail.com" target="_blank">peter.slow@gmail.com</a>> wrote:<u></u><u></u></p>
</div>
<blockquote style="border-top:none;border-right:none;border-bottom:none;border-left:1pt solid rgb(204,204,204);padding:0in 0in 0in 6pt;margin:5pt 0in 5pt 4.8pt">
<div>
<div>
<p class="MsoNormal">Anthony, <u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"> Congratulations
<span style="font-family:"Segoe UI Emoji",sans-serif">🎈🎉</span> on your fifth IE anniversary! It’s very nice of you to create and provide this guide to everyone. Thanks for creating this!<u></u><u></u></p>
</div>
</div>
<div>
<p class="MsoNormal"> <u></u><u></u></p>
</div>
<div>
<p class="MsoNormal">-Pete<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"> <u></u><u></u></p>
<div>
<div>
<p class="MsoNormal">On Tue, Sep 17, 2019 at 12:27 Anthony Holloway <<a href="mailto:avholloway%2Bcisco-voip@gmail.com" target="_blank">avholloway+cisco-voip@gmail.com</a>> wrote:<u></u><u></u></p>
</div>
<blockquote style="border-top:none;border-right:none;border-bottom:none;border-left:1pt solid rgb(204,204,204);padding:0in 0in 0in 6pt;margin:5pt 0in 5pt 4.8pt">
<div>
<p class="MsoNormal">Ok, so this is kind of big news for me, so I thought I'd share it with all of you; current and future CCIEs.<u></u><u></u></p>
<div>
<p class="MsoNormal"> <u></u><u></u></p>
</div>
<div>
<p class="MsoNormal">I got my CCIE Collaboration (45633) five years ago, and had always been told that I would receive preferred treatment when opening TAC cases.<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"> <u></u><u></u></p>
</div>
<div>
<p class="MsoNormal">Now, I didn't know how to verify that statement, so I just assumed it was happening. Its not unreasonable to assume this was an automatic association. Come to find out, I was
wrong, and for five years, I have been missing out on this benefit.<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"> <u></u><u></u></p>
</div>
<div>
<p class="MsoNormal">First up, just check if your CCO profile reflects your CCIE status, because it might.<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"> <u></u><u></u></p>
</div>
<div>
<p class="MsoNormal">Head on over to your
<a href="http://Cisco.com" target="_blank">Cisco.com</a> Profile Account Management page:<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"><a href="https://www.cisco.com/c/en/us/about/account.html" target="_blank"><span style="color:rgb(5,99,193)">https://www.cisco.com/c/en/us/about/account.html</span></a> <u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"> <u></u><u></u></p>
</div>
<div>
<p class="MsoNormal">Partners and Customers alike, will click the Customer Profile Manager link.<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"> <u></u><u></u></p>
</div>
<blockquote style="margin:5pt 0in 5pt 30pt">
<div>
<div>
<p class="MsoNormal"><image002.png><u></u><u></u></p>
</div>
</div>
</blockquote>
<div>
<p class="MsoNormal"> <u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"> <u></u><u></u></p>
</div>
<div>
<p class="MsoNormal">Then click the Access Management tab<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"> <u></u><u></u></p>
</div>
<blockquote style="margin:5pt 0in 5pt 30pt">
<div>
<div>
<p class="MsoNormal"><image003.png><u></u><u></u></p>
</div>
</div>
</blockquote>
<div>
<p class="MsoNormal"> <u></u><u></u></p>
</div>
<div>
<p class="MsoNormal">Then click the CCIE tab<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"> <u></u><u></u></p>
</div>
<blockquote style="margin:5pt 0in 5pt 30pt">
<div>
<div>
<div>
<p class="MsoNormal"><image004.png><u></u><u></u></p>
</div>
</div>
</div>
</blockquote>
<div>
<p class="MsoNormal"> <u></u><u></u></p>
</div>
<div>
<p class="MsoNormal">Now, either one of two things will show here:<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"> <u></u><u></u></p>
</div>
<div>
<p class="MsoNormal">A) If you see a link to the CCIE program, then you're golden, and you don't need this guide, sorry to waste your time, but at least you can sleep easy tonight.<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"> <u></u><u></u></p>
</div>
<div>
<blockquote style="margin:5pt 0in 5pt 30pt">
<div>
<p class="MsoNormal"><b><u><span style="color:rgb(106,168,79)">GOOD</span></u></b><u></u><u></u></p>
</div>
</blockquote>
</div>
<blockquote style="margin:5pt 0in 5pt 30pt">
<div>
<div>
<p class="MsoNormal"><image005.png><u></u><u></u></p>
</div>
</div>
</blockquote>
<div>
<p class="MsoNormal"> <u></u><u></u></p>
</div>
<div>
<p class="MsoNormal">B) If you see two fields to enter your CCIE Number and Company Name, then you are not associated<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"> <u></u><u></u></p>
</div>
<div>
<blockquote style="margin:5pt 0in 5pt 30pt">
<p class="MsoNormal"><b><u><span style="color:rgb(204,0,0)">BAD</span></u></b><u></u><u></u></p>
</blockquote>
</div>
<blockquote style="margin:5pt 0in 5pt 30pt">
<div>
<div>
<p class="MsoNormal"><image006.png><u></u><u></u></p>
</div>
</div>
<div>
<p class="MsoNormal"> <u></u><u></u></p>
</div>
</blockquote>
<p class="MsoNormal">So, if this matches what you see, then we need to make sure some things line up first before just submitting the information, else it will likely just fail.<u></u><u></u></p>
<div>
<p class="MsoNormal"> <u></u><u></u></p>
</div>
<div>
<p class="MsoNormal">Step 1) Check your CCIE Profile<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"> <u></u><u></u></p>
</div>
<div>
<p class="MsoNormal">Go to: <a href="https://ccie.cloudapps.cisco.com/CCIE/Schedule_Lab/CCIEOnline/CCIEOnline" target="_blank">https://ccie.cloudapps.cisco.com/CCIE/Schedule_Lab/CCIEOnline/CCIEOnline</a><u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"> <u></u><u></u></p>
</div>
<div>
<p class="MsoNormal">Click on Profile, and check your First Name, Last Name, Email and Company Name<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"> <u></u><u></u></p>
</div>
<blockquote style="margin:5pt 0in 5pt 30pt">
<div>
<div>
<p class="MsoNormal"><image007.png><u></u><u></u></p>
</div>
</div>
</blockquote>
<div>
<p class="MsoNormal"> <u></u><u></u></p>
</div>
<div>
<p class="MsoNormal">Step 2) Check your CCO Profile<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"> <u></u><u></u></p>
</div>
<div>
<p class="MsoNormal">Go to: <a href="https://www.cisco.com/c/en/us/about/account.html" target="_blank">https://www.cisco.com/c/en/us/about/account.html</a> (same place we started on), and click on Customer
Profile Manager<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"> <u></u><u></u></p>
</div>
<div>
<p class="MsoNormal">It should already be on the Personal tab, but if not, click that, and check your First Name, Last Name, Email and Company<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"> <u></u><u></u></p>
</div>
<blockquote style="margin:5pt 0in 5pt 30pt">
<div>
<div>
<p class="MsoNormal"><image008.png><u></u><u></u></p>
</div>
</div>
</blockquote>
<div>
<p class="MsoNormal"> <u></u><u></u></p>
</div>
<div>
<p class="MsoNormal">All 4 values should match exactly, and if not, you will need to correct them, and how you do that is up to you. I.e., Which name is correct, or email, etc. Just make them match
100%.<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"> <u></u><u></u></p>
</div>
<div>
<p class="MsoNormal">Step 3) Associate your CCIE to your CCO profile<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"> <u></u><u></u></p>
</div>
<div>
<p class="MsoNormal">Go to: <a href="https://www.cisco.com/c/en/us/about/account.html" target="_blank">https://www.cisco.com/c/en/us/about/account.html</a> (we've been here a few times), and click on
Customer Profile Manager<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"> <u></u><u></u></p>
</div>
<div>
<p class="MsoNormal">Then click on Access Management, and finally click on the CCIE tab, to find yourself back at the form you need to submit with your CCIE # and Company name. You might have still
had this open.<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"> <u></u><u></u></p>
</div>
<div>
<p class="MsoNormal">Populate the fields to reflect your number and the company name as you saw it on both your CCIE and CCO profiles, and click Submit.<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"> <u></u><u></u></p>
</div>
<div>
<p class="MsoNormal">Now, I had trouble with this one part, and I was getting the following error when submitting<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"> <u></u><u></u></p>
</div>
<blockquote style="margin:5pt 0in 5pt 30pt">
<div>
<div>
<p class="MsoNormal"><image009.png><u></u><u></u></p>
</div>
</div>
</blockquote>
<div>
<p class="MsoNormal">So, I needed to open a certification support case at: <a href="http://www.cisco.com/go/certsupport" target="_blank"><span style="color:rgb(5,99,193)">www.cisco.com/go/certsupport</span></a>,
in which case, they actually made the association for me, though, I am told its supposed to be self-service.<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"> <u></u><u></u></p>
</div>
<div>
<p class="MsoNormal">And that's it. I hope this helps someone avoid 5 years of missed opportunity.<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"> <u></u><u></u></p>
</div>
<div>
<p class="MsoNormal">Let me know if this helped you out, or if you already were associated. I'm curious as to how many people have this slip by them.<u></u><u></u></p>
</div>
</div>
<p class="MsoNormal">_______________________________________________<br>
cisco-voip mailing list<br>
<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><u></u><u></u></p>
</blockquote>
</div>
</div>
</blockquote>
</div>
</div>
</div>
</blockquote>
<blockquote style="margin-top:5pt;margin-bottom:5pt">
<div>
<p class="MsoNormal"><span style="font-size:10pt">_______________________________________________<br>
cisco-voip mailing list<br>
<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><u></u><u></u></span></p>
</div>
</blockquote>
</div>
</blockquote>
</div>
</div>
<p></p>
<p></p>
<br>
<p class="MsoNormal">
</p><p class="MsoNormal"><span><em><span style="font-size:11px">This message w/attachments (message) is intended solely for the use of the intended recipient(s) and may contain information that is privileged, confidential or proprietary. If you are not an intended recipient, please notify the sender, and then please delete and destroy all copies and attachments<span style="color:rgb(31,73,125)">. </span>Please be advised that any review or dissemination of, or the taking of any action in reliance on, the information contained in or attached to this message is prohibited.</span></em></span><span style="font-size:10.5pt"><u></u><u></u><u></u></span></p>
<p></p><p></p></div>
</blockquote></div>