<div dir="ltr">The 175 Premium UCCX Seats would be concurrent logged-in agents.<div><br></div><div>QM/AQM/WFM/CR licenses are based on named user.</div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Thu, Oct 3, 2019 at 10:27 PM naresh rathore <<a href="mailto:nareh84@hotmail.com">nareh84@hotmail.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">




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hi</div>
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I can see following when i check license page of uccx. which one of them is concurrent and which one of them is named based, how to find out</div>
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<p style="font-family:Arial;font-size:12px"><b>Configured Licenses:</b></p>
<p style="font-family:Arial;font-size:12px">Package: Cisco Unified CCX Premium</p>
<p style="font-family:Arial;font-size:12px">Total IVR Port(s): 350</p>
<p style="font-family:Arial;font-size:12px">Cisco Unified CCX Premium Seat(s): 175</p>
<p style="font-family:Arial;font-size:12px">High Availability : Enabled</p>
<p style="font-family:Arial;font-size:12px">Cisco Unified CCX Preview Outbound Dialer: Enabled</p>
<p style="font-family:Arial;font-size:12px">Cisco Unified CCX Quality Manager Seat(s): 100</p>
<p style="font-family:Arial;font-size:12px">Cisco Unified CCX Advanced Quality Manager Seat(s): 170</p>
<p style="font-family:Arial;font-size:12px">Cisco Unified CCX Workforce Manager Seat(s): 170</p>
<p style="font-family:Arial;font-size:12px">Cisco Unified CCX Compliance Recording Seat(s): 100</p>
<p style="font-family:Arial;font-size:12px">Cisco Unified CCX Maximum Agents: 400</p>
<p style="font-family:Arial;font-size:12px"><b>Recording:</b></p>
<p style="font-family:Arial;font-size:12px">Cisco Unified CCX Recording Count:100</p>
<p style="font-family:Arial;font-size:12px"><b>Inbound:</b></p>
<p style="font-family:Arial;font-size:12px">Available Inbound IVR Port(s): 350</p>
<p style="font-family:Arial;font-size:12px"><b>Outbound:</b><span> </span>(Predictive and Progressive only)</p>
<p style="font-family:Arial;font-size:12px">Cisco Unified CCX Licensed Outbound IVR Port(s): 100</p>
<p style="font-family:Arial;font-size:12px">Cisco Unified CCX Outbound IVR Port(s) In Use: 0</p>
<p style="font-family:Arial;font-size:12px">Cisco Unified CCX Licensed Outbound Agent Seat(s): 100</p>
<p style="font-family:Arial;font-size:12px">Cisco Unified CCX Outbound Agent Seat(s) In Use: 0</p>
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Regards</div>
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Naray</div>
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