<div dir="ltr">OK, my counter part had an open ticket with TAC on using Jabber in an extension mobility environment, and gave us this work around. Seems to be working for us:<div>***** Response *****</div><div><p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif">As we discussed, for Jabber side possibly the requirement is
that the phone device is not assigned with an extension, which makes the issue
with the UCC. <br>
<br>
As tested in lab, I was able to assign an extension mobility profile the same
way we can for a deskphone. Here below are the steps I took. Please let me know
if you have any questions! <br>
<br>
1. Created a new EM profile: <br>
CUCM >> Device >> Device Settings >> Device Profile >>
Add New >> Device Profile Type: Cisco Unified Client Services Framework
>> I used all default settings with the exception of the Login User ID –
my test user ID “kivanov5” <br>
<br>
2. Created a new CSF using default settings. Did not assign a line. I only
assigned the test user for it as owner and selected the EM profile: <br>
<img width="815" height="648" style="height: 6.75in; width: 8.491in;" border="0"> <br>
<br>
<img width="819" height="105" style="height: 1.091in; width: 8.533in;" border="0"><br>
<br>
<img width="492" height="164" style="height: 1.708in; width: 5.125in;" border="0"><br>
<br>
3. In the End User page I just selected the EM Profile </p>
<p class="MsoNormal" style="margin:0in 0in 12pt;font-size:11pt;font-family:Calibri,sans-serif"><br>
<img width="653" height="342" style="height: 3.566in; width: 6.8in;" border="0"><br>
<br>
Using these settings above I was able to sign in Jabber with my test user and
the softphone was just working. From End User perspective, I don’t think there
would be a noticeable difference. When dialing another test user the caller ID
was showing the extension of the Extension Mobility profile. <br>
<br>
Try it and let me know if that may be working for you! </p>
<span style="font-size:11pt;font-family:Calibri,sans-serif">Kind regards,</span> <br></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Fri, Oct 18, 2019 at 3:09 PM Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca">lelio@uoguelph.ca</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div dir="auto">
We’ve been using multi-line on Jabber for a bit. Actually, multi-shared-line (as a secondary dn). Works great as far as I can tell. Still no experience with UCCx though.
<div><br>
</div>
<div>I suspect, agent DN as primary, personal as secondary, vm configured for personal mailbox, would work great. </div>
<div><br>
</div>
<div>Of course, we’re using shred agent logins. Not sure how well that will work. </div>
<div><br>
</div>
<div>Lelio</div>
<div><br>
</div>
<div>P. S. One thing with shared multi line on Jabber... if someone puts a call on hold on the shared line, it appears on Jabber. On everyone’s Jabber. As far as I can tell. Need to do more investigation. <br>
<br>
<div id="gmail-m_-7455762279636553421AppleMailSignature" dir="ltr">
<p class="MsoNormal" style="margin:0in 0in 0.0001pt"><span style="background-color:rgba(255,255,255,0)"><i>-sent from mobile device-</i></span></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt"><span style="background-color:rgba(255,255,255,0)"><b><br>
</b></span></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt"><span style="background-color:rgba(255,255,255,0)"><b>Lelio Fulgenzi, B.A.</b> | Senior Analyst<u></u><u></u></span></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt"><span style="background-color:rgba(255,255,255,0)">Computing and Communications Services | University of Guelph<u></u><u></u></span></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt"><span style="background-color:rgba(255,255,255,0)">Room 037 Animal Science & Nutrition Bldg | <a dir="ltr">50
Stone Rd E | Guelph, ON | N1G 2W1</a><u></u><u></u></span></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt"><font color="#000000"><span style="background-color:rgba(255,255,255,0)"><a href="tel:519-824-4120;56354" dir="ltr" target="_blank">519-824-4120
Ext. 56354</a> | <a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a><u></u><u></u></span></font></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt"><span style="background-color:rgba(255,255,255,0)"> </span></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt"><font color="#000000"><span style="background-color:rgba(255,255,255,0)"><a href="http://www.uoguelph.ca/ccs" target="_blank">www.uoguelph.ca/ccs</a> | @UofGCCS on Instagram, Twitter and
Facebook<u></u><u></u></span></font></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt"><span style="background-color:rgba(255,255,255,0)"> </span></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt"><span style="background-color:rgba(255,255,255,0)"><img border="0" width="187" height="100" id="gmail-m_-7455762279636553421Picture_x0020_1" alt="University of Guelph Cornerstone with Improve Life tagline" action="http://null" title="null" style="width: 1.9479in; height: 1.0416in;"></span></p>
</div>
<div dir="ltr"><br>
On Oct 18, 2019, at 5:56 PM, Tim Smith <<a href="mailto:tim.smith@enject.com.au" target="_blank">tim.smith@enject.com.au</a>> wrote:<br>
<br>
</div>
<blockquote type="cite">
<div dir="ltr">
<div dir="ltr">
<div style="color:rgb(33,33,33);background-color:rgb(255,255,255);text-align:left" dir="ltr">
Is anyone doing multi line on Jabber yet?</div>
<div style="color:rgb(33,33,33);background-color:rgb(255,255,255);text-align:left" dir="ltr">
<br>
</div>
<div style="color:rgb(33,33,33);background-color:rgb(255,255,255);text-align:left" dir="ltr">
I’ve always thought dedicated UCCX line is best?</div>
<div style="color:rgb(33,33,33);background-color:rgb(255,255,255);text-align:left" dir="ltr">
Just have one on phone, different one on Jabber</div>
<div style="color:rgb(33,33,33);background-color:rgb(255,255,255);text-align:left" dir="ltr">
Login to wherever you want to answer calls</div>
<div style="color:rgb(33,33,33);background-color:rgb(255,255,255);text-align:left" dir="ltr">
It’s unlikely to be desk and softphone at same time (and if it is then use CTI instead)</div>
<div style="color:rgb(33,33,33);background-color:rgb(255,255,255);text-align:left" dir="ltr">
<br>
</div>
<div style="color:rgb(33,33,33);background-color:rgb(255,255,255);text-align:left" dir="ltr">
Dedicated line then gets rid of all the other UCCX line restrictions, and it doesn’t matter what this DN number is.</div>
<div style="color:rgb(33,33,33);background-color:rgb(255,255,255);text-align:left" dir="ltr">
<br>
</div>
<div style="color:rgb(33,33,33);background-color:rgb(255,255,255);text-align:left" dir="ltr">
Give them a personal DN if required.</div>
<div style="color:rgb(33,33,33);background-color:rgb(255,255,255);text-align:left" dir="ltr">
If it’s just a dedicated contact centre they may not even need a personal DN</div>
<div style="text-align:left" dir="ltr"><br>
</div>
<div id="gmail-m_-7455762279636553421ms-outlook-mobile-signature">Get <a href="https://aka.ms/o0ukef" target="_blank">Outlook for iOS</a></div>
</div>
<hr style="display:inline-block;width:98%">
<div id="gmail-m_-7455762279636553421divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> cisco-voip <<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>> on behalf of Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com" target="_blank">MLoraditch@heliontechnologies.com</a>><br>
<b>Sent:</b> Saturday, October 19, 2019 6:49:42 AM<br>
<b>To:</b> Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a>>; Johnson, Tim <<a href="mailto:johns10t@cmich.edu" target="_blank">johns10t@cmich.edu</a>>; voyp list, cisco-voip (<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>)
<<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
<b>Subject:</b> Re: [cisco-voip] UCCx and Jabber - compatible or not?</font>
<div> </div>
</div>
<div>
<div>
<p class="MsoNormal">Correct. CSF/TAB/TCT is to use Jabber as a softphone not deskphone control.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<div>
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Matthew Loraditch<span style="font-family:remialcxesans;font-size:1px;color:rgb(255,255,255);line-height:1px"></span></td>
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<p class="MsoNormal"><b>From:</b> Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a>>
<br>
<b>Sent:</b> Friday, October 18, 2019 3:36 PM<br>
<b>To:</b> Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com" target="_blank">MLoraditch@heliontechnologies.com</a>>; Johnson, Tim <<a href="mailto:johns10t@cmich.edu" target="_blank">johns10t@cmich.edu</a>>; voyp list, cisco-voip (<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>)
<<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
<b>Subject:</b> RE: UCCx and Jabber - compatible or not?<u></u><u></u></p>
</div>
</div>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Ok, now you’re really freaking me out.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><i>You don’t need a CSF device to log in with Jabber?<u></u><u></u></i></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<div>
<p class="MsoNormal"><span style="font-family:Arial,sans-serif">---<u></u><u></u></span></p>
<p class="MsoNormal"><b><span style="font-family:Arial,sans-serif">Lelio Fulgenzi, B.A.</span></b><span style="font-family:Arial,sans-serif"> | Senior Analyst<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:Arial,sans-serif;color:rgb(51,51,51)">Computing and Communications Services</span><span style="font-family:Arial,sans-serif"> | University of Guelph<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:Arial,sans-serif">Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:Arial,sans-serif">519-824-4120 Ext. 56354 |
<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:Arial,sans-serif"><u></u> <u></u></span></p>
<p class="MsoNormal"><a href="https://aus01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.uoguelph.ca%2Fccs&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054106341&sdata=PhcXFnBrp298T0iw9JGAG8NCqnJBDqWOx2Cjvk4TYDQ%3D&reserved=0" target="_blank"><span style="font-family:Arial,sans-serif;color:blue">www.uoguelph.ca/ccs</span></a><span style="font-family:Arial,sans-serif;color:rgb(31,73,125)">
| @UofGCCS on Instagram, Twitter and Facebook<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:Arial,sans-serif"><u></u> <u></u></span></p>
<p class="MsoNormal"><img border="0" width="187" height="100" style="width: 1.9479in; height: 1.0416in;" id="gmail-m_-7455762279636553421Picture_x0020_21" alt="University of Guelph Cornerstone with Improve Life tagline"><u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
<div>
<div style="border-right:none;border-bottom:none;border-left:none;border-top:1pt solid rgb(225,225,225);padding:3pt 0in 0in">
<p class="MsoNormal"><b>From:</b> Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com" target="_blank">MLoraditch@heliontechnologies.com</a>>
<br>
<b>Sent:</b> Friday, October 18, 2019 3:32 PM<br>
<b>To:</b> Johnson, Tim <<a href="mailto:johns10t@cmich.edu" target="_blank">johns10t@cmich.edu</a>>; Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a>>; voyp list, cisco-voip (<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>)
<<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
<b>Subject:</b> RE: UCCx and Jabber - compatible or not?<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Yeah just don’t create one if you don’t like having them blank. You don’t need a CSF for deskphone control.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal"><b><span style="color:rgb(243,128,11)">Matthew Loraditch</span></b><b><span style="font-size:1pt;font-family:remialcxesans;color:white"></span><span style="color:rgb(243,128,11)"><u></u><u></u></span></b></p>
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<p class="MsoNormal"><b><span style="color:gray">Sr. Network Engineer<u></u><u></u></span></b></p>
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<p class="MsoNormal"><span style="color:rgb(243,128,11)">p:</span><span style="color:gray"> <a href="tel:443.541.1518" target="_blank"><strong><span style="font-family:Calibri,sans-serif;color:gray;font-weight:normal;text-decoration:none">443.541.1518</span></strong></a><u></u><u></u></span></p>
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<p class="MsoNormal"><span style="color:rgb(243,128,11)">w:</span><span style="color:gray"> <a href="https://aus01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.heliontechnologies.com%2F&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054116337&sdata=7EUEHGWriXP2R5%2F2IzpHdAOdOtbxrLySaJGxnVfmbEk%3D&reserved=0" target="_blank"><strong><span style="font-family:Calibri,sans-serif;color:gray;font-weight:normal;text-decoration:none">www.heliontechnologies.com</span></strong></a><u></u><u></u></span></p>
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<p class="MsoNormal"><span style="color:gray"> | <u></u><u></u></span></p>
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<p class="MsoNormal"><span style="color:rgb(243,128,11)">e:</span><span style="color:gray"> <a href="mailto:MLoraditch@heliontechnologies.com" target="_blank"><strong><span style="font-family:Calibri,sans-serif;color:gray;font-weight:normal;text-decoration:none">MLoraditch@heliontechnologies.com</span></strong></a><u></u><u></u></span></p>
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<p class="MsoNormal"><b>From:</b> Johnson, Tim <<a href="mailto:johns10t@cmich.edu" target="_blank">johns10t@cmich.edu</a>>
<br>
<b>Sent:</b> Friday, October 18, 2019 3:30 PM<br>
<b>To:</b> Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a>>; Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com" target="_blank">MLoraditch@heliontechnologies.com</a>>; voyp list, cisco-voip (<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>)
<<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
<b>Subject:</b> RE: UCCx and Jabber - compatible or not?<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Yeah, just don’t have a CSF device assigned to that user. Or, if you do have a CSF device for that user, make sure their IPCC extension is not assigned to it.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal"><b>From:</b> cisco-voip <<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>>
<b>On Behalf Of </b>Lelio Fulgenzi<br>
<b>Sent:</b> Friday, October 18, 2019 3:30 PM<br>
<b>To:</b> Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com" target="_blank">MLoraditch@heliontechnologies.com</a>>; voyp list, cisco-voip (<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>) <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
<b>Subject:</b> Re: [cisco-voip] UCCx and Jabber - compatible or not?<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Interesting. Devices without DNs just freak me out!<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal"><span style="font-family:Arial,sans-serif">---<u></u><u></u></span></p>
<p class="MsoNormal"><b><span style="font-family:Arial,sans-serif">Lelio Fulgenzi, B.A.</span></b><span style="font-family:Arial,sans-serif"> | Senior Analyst<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:Arial,sans-serif;color:rgb(51,51,51)">Computing and Communications Services</span><span style="font-family:Arial,sans-serif"> | University of Guelph<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:Arial,sans-serif">Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:Arial,sans-serif">519-824-4120 Ext. 56354 |
<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:Arial,sans-serif"><u></u> <u></u></span></p>
<p class="MsoNormal"><a href="https://aus01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.uoguelph.ca%2Fccs&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054146325&sdata=vwV7lJH1g2667IwErOqJdKvV97lJnQTbO56CPqVghqw%3D&reserved=0" target="_blank"><span style="font-family:Arial,sans-serif;color:blue">www.uoguelph.ca/ccs</span></a><span style="font-family:Arial,sans-serif;color:rgb(31,73,125)">
| @UofGCCS on Instagram, Twitter and Facebook<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:Arial,sans-serif"><u></u> <u></u></span></p>
<p class="MsoNormal"><img border="0" width="187" height="100" style="width: 1.9479in; height: 1.0416in;" id="gmail-m_-7455762279636553421Picture_x0020_16" alt="University of Guelph Cornerstone with Improve Life tagline"><u></u><u></u></p>
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<p class="MsoNormal"><b>From:</b> Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com" target="_blank">MLoraditch@heliontechnologies.com</a>>
<br>
<b>Sent:</b> Friday, October 18, 2019 3:28 PM<br>
<b>To:</b> Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a>>; voyp list, cisco-voip (<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>) <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
<b>Subject:</b> RE: UCCx and Jabber - compatible or not?<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Correct. If you have agents who want to use Jabber and have a hardphone DO NOT put their agent DN on any other device. If you search the DN in CUCM you need to see that DN associated to only a single device
<u></u><u></u></p>
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<p class="MsoNormal"><b><span style="color:rgb(243,128,11)">Matthew Loraditch</span></b><b><span style="font-size:1pt;font-family:remialcxesans;color:white"></span><span style="color:rgb(243,128,11)"><u></u><u></u></span></b></p>
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<p class="MsoNormal"><span style="color:rgb(243,128,11)">p:</span><span style="color:gray"> <a href="tel:443.541.1518" target="_blank"><strong><span style="font-family:Calibri,sans-serif;color:gray;font-weight:normal;text-decoration:none">443.541.1518</span></strong></a><u></u><u></u></span></p>
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<p class="MsoNormal"><span style="color:rgb(243,128,11)">w:</span><span style="color:gray"> <a href="https://aus01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.heliontechnologies.com%2F&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054156320&sdata=l4rQaJdlyGnIFlcK00RAQf%2Fg3c6LD8i4icLeZgBUt9c%3D&reserved=0" target="_blank"><strong><span style="font-family:Calibri,sans-serif;color:gray;font-weight:normal;text-decoration:none">www.heliontechnologies.com</span></strong></a><u></u><u></u></span></p>
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<p class="MsoNormal"><span style="color:gray"> | <u></u><u></u></span></p>
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<p class="MsoNormal"><span style="color:rgb(243,128,11)">e:</span><span style="color:gray"> <a href="mailto:MLoraditch@heliontechnologies.com" target="_blank"><strong><span style="font-family:Calibri,sans-serif;color:gray;font-weight:normal;text-decoration:none">MLoraditch@heliontechnologies.com</span></strong></a><u></u><u></u></span></p>
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<p class="MsoNormal"><a href="https://aus01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.heliontechnologies.com%2F&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054166314&sdata=HHhH3mqicOFtzp0ZLOhBWsb1icRavIaGuwcsXC11Ej4%3D&reserved=0" target="_blank"><span style="font-size:1pt;text-decoration:none"><img border="0" width="300" height="75" style="width: 3.125in; height: 0.7812in;" id="gmail-m_-7455762279636553421_x0000_i1039" alt="Helion Technologies"></span></a><span style="font-size:1pt"><u></u><u></u></span></p>
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<p class="MsoNormal"><b>From:</b> Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a>>
<br>
<b>Sent:</b> Friday, October 18, 2019 3:26 PM<br>
<b>To:</b> Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com" target="_blank">MLoraditch@heliontechnologies.com</a>>; voyp list, cisco-voip (<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>) <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
<b>Subject:</b> RE: UCCx and Jabber - compatible or not?<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><i>Yes jabber in deskphone control mode is ok. Jabber is not operating as a softphone in that mode and breaks no UCCX “rules”<u></u><u></u></i></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">In this case, do I have to make sure not to program a DN on Jabber?<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<div>
<p class="MsoNormal"><span style="font-family:Arial,sans-serif">---<u></u><u></u></span></p>
<p class="MsoNormal"><b><span style="font-family:Arial,sans-serif">Lelio Fulgenzi, B.A.</span></b><span style="font-family:Arial,sans-serif"> | Senior Analyst<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:Arial,sans-serif;color:rgb(51,51,51)">Computing and Communications Services</span><span style="font-family:Arial,sans-serif"> | University of Guelph<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:Arial,sans-serif">Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:Arial,sans-serif">519-824-4120 Ext. 56354 |
<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:Arial,sans-serif"><u></u> <u></u></span></p>
<p class="MsoNormal"><a href="https://aus01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.uoguelph.ca%2Fccs&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054196305&sdata=ZkXWBo1pz8UZVN%2Fe%2BtQJu%2BemBGgkm0djNsIrMnZSC64%3D&reserved=0" target="_blank"><span style="font-family:Arial,sans-serif;color:blue">www.uoguelph.ca/ccs</span></a><span style="font-family:Arial,sans-serif;color:rgb(31,73,125)">
| @UofGCCS on Instagram, Twitter and Facebook<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:Arial,sans-serif"><u></u> <u></u></span></p>
<p class="MsoNormal"><img border="0" width="187" height="100" style="width: 1.9479in; height: 1.0416in;" id="gmail-m_-7455762279636553421_x0000_i1035" alt="University of Guelph Cornerstone with Improve Life tagline"><u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal"><b>From:</b> Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com" target="_blank">MLoraditch@heliontechnologies.com</a>>
<br>
<b>Sent:</b> Friday, October 18, 2019 3:24 PM<br>
<b>To:</b> Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a>>; voyp list, cisco-voip (<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>) <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
<b>Subject:</b> RE: UCCx and Jabber - compatible or not?<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">LOL<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Yes Historically you were good with the hardphone and CIPC b/c you can use ext. mobility on both to get you extension and from a UCCX perspective said extension was only on one device in CUCM.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Yes jabber in deskphone control mode is ok. Jabber is not operating as a softphone in that mode and breaks no UCCX “rules”<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal"><b><span style="color:rgb(243,128,11)">Matthew Loraditch</span></b><b><span style="font-size:1pt;font-family:remialcxesans;color:white"></span><span style="color:rgb(243,128,11)"><u></u><u></u></span></b></p>
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<p class="MsoNormal"><b><span style="color:gray">Sr. Network Engineer<u></u><u></u></span></b></p>
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<p class="MsoNormal"><span style="color:rgb(243,128,11)">p:</span><span style="color:gray"> <a href="tel:443.541.1518" target="_blank"><strong><span style="font-family:Calibri,sans-serif;color:gray;font-weight:normal;text-decoration:none">443.541.1518</span></strong></a><u></u><u></u></span></p>
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<p class="MsoNormal"><span style="color:rgb(243,128,11)">w:</span><span style="color:gray"> <a href="https://aus01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.heliontechnologies.com%2F&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054196305&sdata=6xLQcJxz2Xjn3a8pop2P0tIwF8iRdKrrfw7N6bApnzg%3D&reserved=0" target="_blank"><strong><span style="font-family:Calibri,sans-serif;color:gray;font-weight:normal;text-decoration:none">www.heliontechnologies.com</span></strong></a><u></u><u></u></span></p>
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<p class="MsoNormal"><span style="color:gray"> | <u></u><u></u></span></p>
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<p class="MsoNormal"><span style="color:rgb(243,128,11)">e:</span><span style="color:gray"> <a href="mailto:MLoraditch@heliontechnologies.com" target="_blank"><strong><span style="font-family:Calibri,sans-serif;color:gray;font-weight:normal;text-decoration:none">MLoraditch@heliontechnologies.com</span></strong></a><u></u><u></u></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><a href="https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhelion-technologies&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054226285&sdata=JqtVLnZD7ZuttL0mxRZm%2FJNHs31CIaVacZ%2BZyzDT2T4%3D&reserved=0" target="_blank"><span style="font-size:1pt;text-decoration:none"><img border="0" width="18" height="18" style="width: 0.1875in; height: 0.1875in;" id="gmail-m_-7455762279636553421Picture_x0020_5" alt="LinkedIn"></span></a><span style="font-size:1pt"><u></u><u></u></span></p>
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<p class="MsoNormal"><b>From:</b> Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a>>
<br>
<b>Sent:</b> Friday, October 18, 2019 3:17 PM<br>
<b>To:</b> Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com" target="_blank">MLoraditch@heliontechnologies.com</a>>; voyp list, cisco-voip (<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>) <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
<b>Subject:</b> RE: UCCx and Jabber - compatible or not?<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Oh yeah – I remember that session. It was great. But not as good as the session where I raised my hand and asked when they were gonna get rid of that final cable from the room kit to the touch 10.
<span style="font-family:"Segoe UI Emoji",sans-serif">😉</span><u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">But, I digress.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">So, historically, are you saying then, that one could have a hardphone with an agent extension and use CIPC with extension mobility and activate that same agent extension on CIPC and things would work and it was supported?<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">From your last statement, “Jabber CTI control is kosher and has no bearing on this issue.” , are you implying I could install Jabber and modify the call settings to use the hard phone and it _<i>would</i>_ work?
<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<div>
<p class="MsoNormal"><span style="font-family:Arial,sans-serif">---<u></u><u></u></span></p>
<p class="MsoNormal"><b><span style="font-family:Arial,sans-serif">Lelio Fulgenzi, B.A.</span></b><span style="font-family:Arial,sans-serif"> | Senior Analyst<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:Arial,sans-serif;color:rgb(51,51,51)">Computing and Communications Services</span><span style="font-family:Arial,sans-serif"> | University of Guelph<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:Arial,sans-serif">Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:Arial,sans-serif">519-824-4120 Ext. 56354 |
<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:Arial,sans-serif"><u></u> <u></u></span></p>
<p class="MsoNormal"><a href="https://aus01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.uoguelph.ca%2Fccs&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054236283&sdata=C%2F64%2F0ZknPaK9%2BvEHiSY23r4YOy8SakeD4OkqNd0zCs%3D&reserved=0" target="_blank"><span style="font-family:Arial,sans-serif;color:blue">www.uoguelph.ca/ccs</span></a><span style="font-family:Arial,sans-serif;color:rgb(31,73,125)">
| @UofGCCS on Instagram, Twitter and Facebook<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:Arial,sans-serif"><u></u> <u></u></span></p>
<p class="MsoNormal"><img border="0" width="187" height="100" style="width: 1.9479in; height: 1.0416in;" id="gmail-m_-7455762279636553421Picture_x0020_10" alt="University of Guelph Cornerstone with Improve Life tagline"><u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal"><b>From:</b> Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com" target="_blank">MLoraditch@heliontechnologies.com</a>>
<br>
<b>Sent:</b> Friday, October 18, 2019 3:07 PM<br>
<b>To:</b> Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a>>; voyp list, cisco-voip (<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>) <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
<b>Subject:</b> RE: UCCx and Jabber - compatible or not?<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">The problem is workers who have a deskphone and also need to use a softphone occasionally or vice-versa.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">An agent extension can only be programmed on one device in all of CUCM.
<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Previously the above situation could be handled by CIPC as extension mobility is supported.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Jabber does not and will not support extension mobility as a softphone.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">UCCX says that supporting an agent extension on multiple devices is extremely difficult to fix<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">I can’t remember if you were in those sessions at Cisco Live with me or not but it was a fun little it’s not my problem scenario from the two BUs in some of the sessions asking how they were going to fix this.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Jabber CTI control is kosher and has no bearing on this issue.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal"><b><span style="color:rgb(243,128,11)">Matthew Loraditch</span></b><b><span style="font-size:1pt;font-family:remialcxesans;color:white"></span><span style="color:rgb(243,128,11)"><u></u><u></u></span></b></p>
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<p class="MsoNormal"><b><span style="color:gray">Sr. Network Engineer<u></u><u></u></span></b></p>
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<p class="MsoNormal"><span style="color:rgb(243,128,11)">p:</span><span style="color:gray"> <a href="tel:443.541.1518" target="_blank"><strong><span style="font-family:Calibri,sans-serif;color:gray;font-weight:normal;text-decoration:none">443.541.1518</span></strong></a><u></u><u></u></span></p>
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<p class="MsoNormal"><span style="color:rgb(243,128,11)">w:</span><span style="color:gray"> <a href="https://aus01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.heliontechnologies.com%2F&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054246279&sdata=Re766JudLH6G83SFHHzqblcu5pU4ZtTaPBp5SaR07Ww%3D&reserved=0" target="_blank"><strong><span style="font-family:Calibri,sans-serif;color:gray;font-weight:normal;text-decoration:none">www.heliontechnologies.com</span></strong></a><u></u><u></u></span></p>
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<p class="MsoNormal"><span style="color:gray"> | <u></u><u></u></span></p>
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<p class="MsoNormal"><span style="color:rgb(243,128,11)">e:</span><span style="color:gray"> <a href="mailto:MLoraditch@heliontechnologies.com" target="_blank"><strong><span style="font-family:Calibri,sans-serif;color:gray;font-weight:normal;text-decoration:none">MLoraditch@heliontechnologies.com</span></strong></a><u></u><u></u></span></p>
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<p class="MsoNormal"><b>From:</b> cisco-voip <<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>>
<b>On Behalf Of </b>Lelio Fulgenzi<br>
<b>Sent:</b> Friday, October 18, 2019 2:55 PM<br>
<b>To:</b> voyp list, cisco-voip (<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>) <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
<b>Subject:</b> [cisco-voip] UCCx and Jabber - compatible or not?<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">I’ve heard all the rumblings with UCCx and Jabber. But I’m hoping someone can explain to me what exactly the problem is. From what I understand, there is not an actual incompatibility with UCCx and Jabber, just with some deployment methods
and some restrictions UCCx places on things.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><i>So, in simplest terms, if you have a desktop agent, with Jabber (4Win) running and only one (agent) extension and no other device has that extension, things work.<u></u><u></u></i></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">I believe it’s when you try to do anything else other than this simple deployment that things go awry. Say, have both Jabber and a hard phone and log into your queue using a phone agent on the hard phone but want to use Jabber to answer.
Or you want Jabber to control your hard phone. Etc.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Can I get some ideas as to whether this is true and where people have seen trouble? And what is actually supported?<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Lelio<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><span style="font-family:Arial,sans-serif">---<u></u><u></u></span></p>
<p class="MsoNormal"><b><span style="font-family:Arial,sans-serif">Lelio Fulgenzi, B.A.</span></b><span style="font-family:Arial,sans-serif"> | Senior Analyst<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:Arial,sans-serif;color:rgb(51,51,51)">Computing and Communications Services</span><span style="font-family:Arial,sans-serif"> | University of Guelph<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:Arial,sans-serif">Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:Arial,sans-serif">519-824-4120 Ext. 56354 |
<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:Arial,sans-serif"><u></u> <u></u></span></p>
<p class="MsoNormal"><a href="https://aus01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.uoguelph.ca%2Fccs&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054276266&sdata=gKfcziwearGas2I2Xy2fWo69bP%2FaKQFfUr%2BqC%2FdiuPA%3D&reserved=0" target="_blank"><span style="font-family:Arial,sans-serif;color:blue">www.uoguelph.ca/ccs</span></a><span style="font-family:Arial,sans-serif;color:rgb(31,73,125)">
| @UofGCCS on Instagram, Twitter and Facebook<u></u><u></u></span></p>
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