<div dir="ltr">I would be willing to bet that ASR skills/experience on UCCX is slim 'round these parts. It's probably because the size/kind of customers using UCCX are not the same as those leveraging ASR. I would think most customers using ASR are using UCCE (or another vendor), if I had to guess.<div><br></div><div>Anyway, if it were me in your position, I would start by reading through these:</div><div><br></div><div><a href="https://developer.cisco.com/docs/contact-center-express/#!using-grammars-in-your-scripts" target="_blank">https://developer.cisco.com/docs/contact-center-express/#!using-grammars-in-your-scripts</a> </div><div><br></div><div><a href="https://developer.cisco.com/docs/contact-center-express/#grammar">https://developer.cisco.com/docs/contact-center-express/#grammar</a> <br></div><div><br></div><div><a href="https://community.cisco.com/t5/contact-center/uccx-speech-recognition-tag-problem/m-p/3674003" target="_blank">https://community.cisco.com/t5/contact-center/uccx-speech-recognition-tag-problem/m-p/3674003</a></div><div><br></div><div><a href="https://community.cisco.com/t5/contact-center/dtmf-only-grammar-not-working-what-am-i-missing-does-anyone-have/m-p/3935710" target="_blank">https://community.cisco.com/t5/contact-center/dtmf-only-grammar-not-working-what-am-i-missing-does-anyone-have/m-p/3935710</a> <br></div><div><br></div><div>Script Editor > File > New > IVR > Auto Attendant</div><div><br></div><div>Installation ISO > \Cisco\contactcenterexpress\RPMS\UCCX05_GSD-8.0.1-1.i386.rpm\UCCX05_GSD-8.0.1-1.i386.cpio\.\common\cisco\uccx\Grammars\system\</div><div><br></div><div>Share what you learn, because as you already know, there's not enough good information out there on the topic of UCCX+ASR.</div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Thu, Oct 17, 2019 at 8:53 PM Clifford McGlamry <<a href="mailto:Clifford.McGlamry@siriuscom.com" target="_blank">Clifford.McGlamry@siriuscom.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div lang="EN-US">
<div>
<p style="margin-right:0in;margin-bottom:15pt;margin-left:0in;background:white">
<span style="font-family:CiscoSans;color:rgb(88,88,91)">Using UCCX version 11 and have installed Nuance ASR version 11. It's ASR is registered up and recognized by UCCX.<u></u><u></u></span></p>
<p style="margin-right:0in;margin-bottom:15pt;margin-left:0in;background:white;box-sizing:inherit;font-variant-ligatures:normal;font-variant-caps:normal;text-decoration-style:initial;text-decoration-color:initial;word-spacing:0px">
<span style="font-family:CiscoSans;color:rgb(88,88,91)"> <u></u><u></u></span></p>
<p style="margin-right:0in;margin-bottom:15pt;margin-left:0in;background:white;box-sizing:inherit;font-variant-ligatures:normal;font-variant-caps:normal;text-decoration-style:initial;text-decoration-color:initial;word-spacing:0px">
<span style="font-family:CiscoSans;color:rgb(88,88,91)">I'm need to get grammars for some really simple applications. Basically, numbers (spoken and DTMF) and yes/no.<u></u><u></u></span></p>
<p style="margin-right:0in;margin-bottom:15pt;margin-left:0in;background:white;box-sizing:inherit;font-variant-ligatures:normal;font-variant-caps:normal;text-decoration-style:initial;text-decoration-color:initial;word-spacing:0px">
<span style="font-family:CiscoSans;color:rgb(88,88,91)"> <u></u><u></u></span></p>
<p style="margin-right:0in;margin-bottom:15pt;margin-left:0in;background:white;box-sizing:inherit;font-variant-ligatures:normal;font-variant-caps:normal;text-decoration-style:initial;text-decoration-color:initial;word-spacing:0px">
<span style="font-family:CiscoSans;color:rgb(88,88,91)">I cannot find any documentation on where to get this or how to create it. I have found some old references to Nuance Grammar Builder, but that tool is no where to be found. I cannot even find a good example
of what would work (I've found some grammar examples, but they are so different, I don't know which would actually work). And while UCCX has some built in grammars, I can't find documentation on what's in them or a way to download them.<u></u><u></u></span></p>
<p style="margin-right:0in;margin-bottom:15pt;margin-left:0in;background:white;box-sizing:inherit;font-variant-ligatures:normal;font-variant-caps:normal;text-decoration-style:initial;text-decoration-color:initial;word-spacing:0px">
<span style="font-family:CiscoSans;color:rgb(88,88,91)"> <u></u><u></u></span></p>
<p style="margin-right:0in;margin-bottom:15pt;margin-left:0in;background:white;box-sizing:inherit;font-variant-ligatures:normal;font-variant-caps:normal;text-decoration-style:initial;text-decoration-color:initial;word-spacing:0px">
<span style="font-family:CiscoSans;color:rgb(88,88,91)">Would love to get some suggestions/pointers/etc. on how to handle this. <u></u><u></u></span></p>
<p class="MsoNormal" style="margin-left:0.25in">Cliff<span style="font-size:9pt;font-family:Arial,sans-serif;color:rgb(102,102,102)"><u></u><u></u></span></p>
<p class="MsoNormal"><u></u> <u></u></p>
</div>
This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law
or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error,
notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.
</div>
_______________________________________________<br>
cisco-voip mailing list<br>
<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<a href="https://puck.nether.net/mailman/listinfo/cisco-voip" rel="noreferrer" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><br>
</blockquote></div>