<div dir="ltr">Yeah of course you can!</div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Fri, Oct 18, 2019 at 9:03 AM Anthony Holloway <<a href="mailto:avholloway%2Bcisco-voip@gmail.com">avholloway+cisco-voip@gmail.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;border-left-color:rgb(204,204,204);padding-left:1ex"><div dir="ltr">But with UCCX + Nuance, you should be able to do it though, correct?<div><br></div><div>I'm looking at something like this:</div><div><a href="https://developer.cisco.com/docs/contact-center-express/#!how-the-generic-recognition-set-of-steps-work" target="_blank">https://developer.cisco.com/docs/contact-center-express/#!how-the-generic-recognition-set-of-steps-work</a> </div><div><br></div><div>Also, as I looked up that link, I see there is an example similar to your previous here:</div><div><a href="https://developer.cisco.com/docs/contact-center-express/#!using-the-srgs-grammar-format" target="_blank">https://developer.cisco.com/docs/contact-center-express/#!using-the-srgs-grammar-format</a> <br></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Fri, Oct 18, 2019 at 10:52 AM Tanner Ezell <<a href="mailto:tanner.ezell@gmail.com" target="_blank">tanner.ezell@gmail.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;border-left-color:rgb(204,204,204);padding-left:1ex"><div dir="ltr">Well in the good old days, you look for key words and phrases and build big lists. To improve accuracy over time you recorded the user input that has low success and use that to supplement your grammars.<div><br></div><div>Now a days you'd probably feed the ASR to AWS or something to do the processing and let the IVR be a bit more dumbed down.</div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Fri, Oct 18, 2019 at 8:31 AM Anthony Holloway <<a href="mailto:avholloway%2Bcisco-voip@gmail.com" target="_blank">avholloway+cisco-voip@gmail.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;border-left-color:rgb(204,204,204);padding-left:1ex"><div dir="ltr">I want to know how you get it to do natural language processing. Ever done that?<div><br></div><div>E.g.,</div><div><br></div><div>IVR: "What can I help you with?"</div><div>Me: "Yeah, I uh, would like to know, uhm, when is the deadline for the application form submission?"</div><div>IVR: "The deadline for all submissions is October 31st. Anything else?"</div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Fri, Oct 18, 2019 at 10:20 AM Tanner Ezell <<a href="mailto:tanner.ezell@gmail.com" target="_blank">tanner.ezell@gmail.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;border-left-color:rgb(204,204,204);padding-left:1ex"><div dir="ltr"><div dir="ltr"><div dir="ltr">Here's the specification for the grammar xml: <a href="https://www.w3.org/TR/speech-grammar/" target="_blank">https://www.w3.org/TR/speech-grammar/</a></div><div dir="ltr"><br></div><div>Anthony is right, not a lot of mix with UCCX+ASR however it follows the standard and is universally applicable, the gotchas tend to be around platform specific ASR technologies (particularly the built in grammars you can utilize).</div><div><br></div><div>Depending on what you're doing, you'll want to do something like this (DTMF grammar below)</div><div><br></div><div><div><?xml version="1.0" encoding="ISO-8859-1"?></div><div><grammar <b>mode="dtmf"</b> root="root" version="1.0" xml:lang="en-US" xmlns="<a href="http://www.w3.org/2001/06/grammar" target="_blank">http://www.w3.org/2001/06/grammar</a>"></div><div> <rule id="root" scope="public"></div><div> <one-of></div><div> <item></div><div> 1</div><div> <tag>V='Y'</tag></div><div> </item></div><div> <item></div><div> 2</div><div> <tag>V='N'</tag></div><div> </item> <span style="white-space:pre-wrap"> </span> </div><div> </one-of></div><div> </rule></div><div></grammar></div></div><div><br></div><div><br></div><div>Y would be returned [to UCCX step] when 1 is pressed, N with 2. To make a voice specific grammar you'd change <b>mode</b> to be <b>"voice"</b> and put in things like "yes" instead of 1 under the item tags.</div><div><br></div><div>Depending on what you're doing will determine how complex the grammar needs to be.</div><div><br></div><div>Regards,</div><div>Tanner Ezell</div></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Thu, Oct 17, 2019 at 6:53 PM Clifford McGlamry <<a href="mailto:Clifford.McGlamry@siriuscom.com" target="_blank">Clifford.McGlamry@siriuscom.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;border-left-color:rgb(204,204,204);padding-left:1ex">
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<span style="font-family:CiscoSans;color:rgb(88,88,91)">Using UCCX version 11 and have installed Nuance ASR version 11. It's ASR is registered up and recognized by UCCX.<u></u><u></u></span></p>
<p style="margin-right:0in;margin-bottom:15pt;margin-left:0in;background-color:white;box-sizing:inherit;font-variant-ligatures:normal;font-variant-caps:normal;word-spacing:0px">
<span style="font-family:CiscoSans;color:rgb(88,88,91)"> <u></u><u></u></span></p>
<p style="margin-right:0in;margin-bottom:15pt;margin-left:0in;background-color:white;box-sizing:inherit;font-variant-ligatures:normal;font-variant-caps:normal;word-spacing:0px">
<span style="font-family:CiscoSans;color:rgb(88,88,91)">I'm need to get grammars for some really simple applications. Basically, numbers (spoken and DTMF) and yes/no.<u></u><u></u></span></p>
<p style="margin-right:0in;margin-bottom:15pt;margin-left:0in;background-color:white;box-sizing:inherit;font-variant-ligatures:normal;font-variant-caps:normal;word-spacing:0px">
<span style="font-family:CiscoSans;color:rgb(88,88,91)"> <u></u><u></u></span></p>
<p style="margin-right:0in;margin-bottom:15pt;margin-left:0in;background-color:white;box-sizing:inherit;font-variant-ligatures:normal;font-variant-caps:normal;word-spacing:0px">
<span style="font-family:CiscoSans;color:rgb(88,88,91)">I cannot find any documentation on where to get this or how to create it. I have found some old references to Nuance Grammar Builder, but that tool is no where to be found. I cannot even find a good example
of what would work (I've found some grammar examples, but they are so different, I don't know which would actually work). And while UCCX has some built in grammars, I can't find documentation on what's in them or a way to download them.<u></u><u></u></span></p>
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<span style="font-family:CiscoSans;color:rgb(88,88,91)"> <u></u><u></u></span></p>
<p style="margin-right:0in;margin-bottom:15pt;margin-left:0in;background-color:white;box-sizing:inherit;font-variant-ligatures:normal;font-variant-caps:normal;word-spacing:0px">
<span style="font-family:CiscoSans;color:rgb(88,88,91)">Would love to get some suggestions/pointers/etc. on how to handle this. <u></u><u></u></span></p>
<p class="MsoNormal" style="margin-left:0.25in">Cliff<span style="font-size:9pt;font-family:Arial,sans-serif;color:rgb(102,102,102)"><u></u><u></u></span></p>
<p class="MsoNormal"><u></u> <u></u></p>
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