<html>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8">
</head>
<body dir="auto">
<div dir="ltr" text-align="left">
<div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255); text-align: left;" dir="ltr">
Why shared agent login?</div>
<div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255); text-align: left;" dir="ltr">
UCCX licensing is concurrent not named right?</div>
<div data-ogsc="" style="text-align: left;" dir="ltr"><br>
</div>
<div id="ms-outlook-mobile-signature">Get <a href="https://aka.ms/o0ukef">Outlook for iOS</a></div>
</div>
<hr style="display:inline-block;width:98%" tabindex="-1">
<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> Lelio Fulgenzi <lelio@uoguelph.ca><br>
<b>Sent:</b> Saturday, October 19, 2019 9:08:35 AM<br>
<b>To:</b> Tim Smith <tim.smith@enject.com.au><br>
<b>Cc:</b> Matthew Loraditch <MLoraditch@heliontechnologies.com>; Johnson, Tim <johns10t@cmich.edu>; voyp list, cisco-voip (cisco-voip@puck.nether.net) <cisco-voip@puck.nether.net><br>
<b>Subject:</b> Re: UCCx and Jabber - compatible or not?</font>
<div> </div>
</div>
<div>We’ve been using multi-line on Jabber for a bit. Actually, multi-shared-line (as a secondary dn). Works great as far as I can tell. Still no experience with UCCx though.
<div><br>
</div>
<div>I suspect, agent DN as primary, personal as secondary, vm configured for personal mailbox, would work great. </div>
<div><br>
</div>
<div>Of course, we’re using shred agent logins. Not sure how well that will work. </div>
<div><br>
</div>
<div>Lelio</div>
<div><br>
</div>
<div>P. S. One thing with shared multi line on Jabber... if someone puts a call on hold on the shared line, it appears on Jabber. On everyone’s Jabber. As far as I can tell. Need to do more investigation. <br>
<br>
<div id="AppleMailSignature" dir="ltr">
<p class="MsoNormal" style="margin: 0in 0in 0.0001pt;"><span style="background-color: rgba(255, 255, 255, 0);"><i>-sent from mobile device-</i></span></p>
<p class="MsoNormal" style="margin: 0in 0in 0.0001pt;"><span style="background-color: rgba(255, 255, 255, 0);"><b><br>
</b></span></p>
<p class="MsoNormal" style="margin: 0in 0in 0.0001pt;"><span style="background-color: rgba(255, 255, 255, 0);"><b>Lelio Fulgenzi, B.A.</b> | Senior Analyst<o:p></o:p></span></p>
<p class="MsoNormal" style="margin: 0in 0in 0.0001pt;"><span style="background-color: rgba(255, 255, 255, 0);">Computing and Communications Services | University of Guelph<o:p></o:p></span></p>
<p class="MsoNormal" style="margin: 0in 0in 0.0001pt;"><span style="background-color: rgba(255, 255, 255, 0);">Room 037 Animal Science & Nutrition Bldg | <a href="x-apple-data-detectors://1/0" dir="ltr" x-apple-data-detectors="true" x-apple-data-detectors-type="address" x-apple-data-detectors-result="1/0" style="-webkit-text-decoration-color: rgba(0, 0, 0, 0.258824);">50
Stone Rd E | Guelph, ON | N1G 2W1</a><o:p></o:p></span></p>
<p class="MsoNormal" style="margin: 0in 0in 0.0001pt;"><font color="#000000"><span style="caret-color: rgb(0, 0, 0); background-color: rgba(255, 255, 255, 0);"><a href="tel:519-824-4120;56354" dir="ltr" x-apple-data-detectors="true" x-apple-data-detectors-type="telephone" x-apple-data-detectors-result="1/1" style="-webkit-text-decoration-color: rgba(0, 0, 0, 0.258824);">519-824-4120
Ext. 56354</a> | <a href="mailto:lelio@uoguelph.ca">lelio@uoguelph.ca</a><o:p></o:p></span></font></p>
<p class="MsoNormal" style="margin: 0in 0in 0.0001pt;"><span style="background-color: rgba(255, 255, 255, 0);"> </span></p>
<p class="MsoNormal" style="margin: 0in 0in 0.0001pt;"><font color="#000000"><span style="caret-color: rgb(0, 0, 0); background-color: rgba(255, 255, 255, 0);"><a href="https://aus01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.uoguelph.ca%2Fccs&data=02%7C01%7Ctim.smith%40enject.com.au%7Ccf9ec594bf184584432208d75417bb4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070333245293908&sdata=1eyJRn6%2BojaeBHR8Bt4NWG6PurFDJgVAwtMgx9%2BeP6U%3D&reserved=0" originalsrc="http://www.uoguelph.ca/ccs" shash="naGdfPkVtZwFko/tQcntjKXaGtW48shWA36hCx9iYVCmSh4ASt2bUVlDzUqm17hk+l30hRbWMHY33A2VJTCsf5wRQEA6A+qLVHNGBdBI/GSUkQTMSfdOO0gWF6KyCUMjSAWb8EKyGKxRSyVQwLgqomREAyuzsQfLlkP73AcwFf0=">www.uoguelph.ca/ccs</a> |
@UofGCCS on Instagram, Twitter and Facebook<o:p></o:p></span></font></p>
<p class="MsoNormal" style="margin: 0in 0in 0.0001pt;"><span style="background-color: rgba(255, 255, 255, 0);"> </span></p>
<p class="MsoNormal" style="margin: 0in 0in 0.0001pt;"><span style="background-color: rgba(255, 255, 255, 0);"><img border="0" width="187" height="100" id="Picture_x0020_1" alt="University of Guelph Cornerstone with Improve Life tagline" _mf_state="2" action="null" title="null" style="width: 1.9479in; height: 1.0416in;" src="cid:image001.png@01D3DD7E.EC708050"></span></p>
</div>
<div dir="ltr"><br>
On Oct 18, 2019, at 5:56 PM, Tim Smith <<a href="mailto:tim.smith@enject.com.au">tim.smith@enject.com.au</a>> wrote:<br>
<br>
</div>
<blockquote type="cite">
<div dir="ltr">
<meta name="Generator" content="Microsoft Word 15 (filtered medium)">
<!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style><![endif]--><style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:"Segoe UI Emoji";
panose-1:2 11 5 2 4 2 4 2 2 3;}
@font-face
{font-family:remialcxesans;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:#0563C1;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:#954F72;
text-decoration:underline;}
p.msonormal0, li.msonormal0, div.msonormal0
{mso-style-name:msonormal;
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
span.EmailStyle18
{mso-style-type:personal;
font-family:"Calibri",sans-serif;
color:windowtext;}
span.EmailStyle19
{mso-style-type:personal;
font-family:"Calibri",sans-serif;
color:windowtext;}
span.EmailStyle20
{mso-style-type:personal;
font-family:"Calibri",sans-serif;
color:windowtext;}
span.EmailStyle21
{mso-style-type:personal;
font-family:"Calibri",sans-serif;
color:windowtext;}
span.EmailStyle22
{mso-style-type:personal;
font-family:"Calibri",sans-serif;
color:windowtext;}
span.EmailStyle23
{mso-style-type:personal;
font-family:"Calibri",sans-serif;
color:windowtext;}
span.EmailStyle24
{mso-style-type:personal;
font-family:"Calibri",sans-serif;
color:windowtext;}
span.EmailStyle25
{mso-style-type:personal;
font-family:"Calibri",sans-serif;
color:windowtext;}
span.EmailStyle26
{mso-style-type:personal;
font-family:"Calibri",sans-serif;
color:windowtext;}
span.EmailStyle27
{mso-style-type:personal;
font-family:"Calibri",sans-serif;
color:windowtext;}
span.EmailStyle30
{mso-style-type:personal-reply;
font-family:"Calibri",sans-serif;
color:windowtext;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
<div dir="ltr" text-align="left">
<div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255); text-align: left;" dir="ltr">
Is anyone doing multi line on Jabber yet?</div>
<div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255); text-align: left;" dir="ltr">
<br>
</div>
<div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255); text-align: left;" dir="ltr">
I’ve always thought dedicated UCCX line is best?</div>
<div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255); text-align: left;" dir="ltr">
Just have one on phone, different one on Jabber</div>
<div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255); text-align: left;" dir="ltr">
Login to wherever you want to answer calls</div>
<div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255); text-align: left;" dir="ltr">
It’s unlikely to be desk and softphone at same time (and if it is then use CTI instead)</div>
<div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255); text-align: left;" dir="ltr">
<br>
</div>
<div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255); text-align: left;" dir="ltr">
Dedicated line then gets rid of all the other UCCX line restrictions, and it doesn’t matter what this DN number is.</div>
<div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255); text-align: left;" dir="ltr">
<br>
</div>
<div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255); text-align: left;" dir="ltr">
Give them a personal DN if required.</div>
<div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255); text-align: left;" dir="ltr">
If it’s just a dedicated contact centre they may not even need a personal DN</div>
<div data-ogsc="" style="text-align: left;" dir="ltr"><br>
</div>
<div id="ms-outlook-mobile-signature">Get <a href="https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fo0ukef&data=02%7C01%7Ctim.smith%40enject.com.au%7Ccf9ec594bf184584432208d75417bb4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070333245303902&sdata=DIBGE8adNBL1GdvAE%2BJqzZ8w5DDX2bIKn0ATwY17JLg%3D&reserved=0" originalsrc="https://aka.ms/o0ukef" shash="vSySRevRooc5LxGi7mYJVUAHvD2UH52h51ga9eeHSkyV2tthKN7hlpIy2WZtXvQvu6jFxXxuZ+d3ij+dWXWVEE4Hb8OveRFC0kOgHeL9rXlCCH9EaM/bBO776KoCl9He1bKfLnnuWFq2RuK+e/tecV4y4v7EIiLmWzPBowBrPyA=">
Outlook for iOS</a></div>
</div>
<hr style="display:inline-block;width:98%" tabindex="-1">
<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> cisco-voip <<a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a>> on behalf of Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com">MLoraditch@heliontechnologies.com</a>><br>
<b>Sent:</b> Saturday, October 19, 2019 6:49:42 AM<br>
<b>To:</b> Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca">lelio@uoguelph.ca</a>>; Johnson, Tim <<a href="mailto:johns10t@cmich.edu">johns10t@cmich.edu</a>>; voyp list, cisco-voip (<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>)
<<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>><br>
<b>Subject:</b> Re: [cisco-voip] UCCx and Jabber - compatible or not?</font>
<div> </div>
</div>
<div>
<div class="WordSection1">
<p class="MsoNormal">Correct. CSF/TAB/TCT is to use Jabber as a softphone not deskphone control.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div style="mso-line-height-rule:exactly;-webkit-text-size-adjust:100%;">
<table cellpadding="0" cellspacing="0" border="0" style="width:100%;">
<tbody>
<tr style="font-size:0;">
<td align="left" style="vertical-align:top;">
<table cellpadding="0" cellspacing="0" border="0" style="font-size:0;">
<tbody>
<tr style="font-size:0;">
<td style="padding:0 10px 0 0;"> </td>
<td align="left" style="padding:10px 0 10px 10px;vertical-align:middle;">
<table cellpadding="0" cellspacing="0" border="0" style="width:100%;font-size:0;">
<tbody>
<tr style="font-size:14.67px;color:#F3800B;font-style:normal;font-weight:700;white-space:nowrap;">
<td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif;">
Matthew Loraditch<span style="font-family:remialcxesans;font-size:1px;color:#FFFFFF;line-height:1px;"></span></td>
</tr>
<tr style="font-size:0;">
<td align="left" style="vertical-align:top;">
<table cellpadding="0" cellspacing="0" border="0" style="font-size:0;color:#808080;font-style:normal;font-weight:700;white-space:nowrap;">
<tbody>
<tr style="font-size:14.67px;">
<td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif;">
Sr. Network Engineer</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr style="font-size:0;">
<td align="left" style="vertical-align:top;">
<table cellpadding="0" cellspacing="0" border="0" style="font-size:0;">
<tbody>
<tr style="font-size:0;">
<td align="left" style="padding:10px 0 0;vertical-align:top;">
<table cellpadding="0" cellspacing="0" border="0" style="font-size:0;color:#808080;font-style:normal;font-weight:400;white-space:nowrap;">
<tbody>
<tr style="font-size:14.67px;">
<td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif;">
<span style="color:#F3800B;">p:</span> <a href="tel:443.541.1518" target="_blank" id="LPlnk689713" style="text-decoration:none;color:#808080;"><strong style="font-weight:400;">443.541.1518</strong></a></td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr style="font-size:0;">
<td align="left" style="vertical-align:top;">
<table cellpadding="0" cellspacing="0" border="0" style="font-size:0;color:#808080;font-style:normal;font-weight:400;white-space:nowrap;">
<tbody>
<tr style="font-size:14.67px;">
<td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif;">
<span style="color:#F3800B;">w:</span> <a href="https://aus01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.heliontechnologies.com%2F&data=02%7C01%7Ctim.smith%40enject.com.au%7Ccf9ec594bf184584432208d75417bb4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070333245303902&sdata=zVhgo6nVKvruak74Nl7hyLZmApIIIwUzxbLnNUfJ1lE%3D&reserved=0" originalsrc="http://www.heliontechnologies.com/" shash="GcVECiPboCXD1pGLvK8yUW76obaFDtIti2xg7MXv6bqMVf9AtyKbm/vHfxahQ6Xxcw6Ka+Zi+k8lTTY/4Q3Y3SgCqxRX8i6bTMG7tWbrkX1AVPnJF0RjtEeOgcbzRrn1sNxYP5gxAOKgUjR5jiY4l89+KXcuJpsYoqGPiyKMmOA=" originalsrc="http://www.heliontechnologies.com/" shash="FOnotyoGkp2tadaXSodA90LyB4JcLEb9n4SDtXnuZhAeRb/Wrn6B5cmADBM1fBI0wTVRM8CYmQdyqT0RmG0Gkwdd5n1vz0sseLNhzPi+80ZATRQ1/W4urKikcl26+VMpR73L+roEz7cLJvK+ZMUf2qdZiFqKEIQIbOic10a0ICk=" target="_blank" id="LPlnk689713" style="text-decoration:none;color:#808080;"><strong style="font-weight:400;">www.heliontechnologies.com</strong></a></td>
<td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif;">
| </td>
<td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif;">
<span style="color:#F3800B;">e:</span> <a href="mailto:MLoraditch@heliontechnologies.com" target="_blank" id="LPlnk689713" style="text-decoration:none;color:#808080;"><strong style="font-weight:400;">MLoraditch@heliontechnologies.com</strong></a></td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr style="font-size:0;">
<td align="left" style="vertical-align:middle;">
<table cellpadding="0" cellspacing="0" border="0" style="font-size:0;line-height:normal;">
<tbody>
<tr style="font-size:0;">
<td align="left" style="vertical-align:bottom;"><a href="https://aus01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.heliontechnologies.com%2F&data=02%7C01%7Ctim.smith%40enject.com.au%7Ccf9ec594bf184584432208d75417bb4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070333245313901&sdata=CRSEBZKEvGAMFPeIgHruCcM%2B8fC52Peui4KIDvx%2B1Zs%3D&reserved=0" originalsrc="http://www.heliontechnologies.com/" shash="UPPosXHHLpXvwFRgcXbnYRPUQjduZTfd7ZTmsoO4mBhRgLFPgKOzkepi0U2a3bqDPLO42xsn+ptARmmSKhdIlc9/xHthOgfO9NNnrVM2X9Dhi77aENU8qtwQ9OcFL0jcCThrifceoDQpWRH/4D/V7NjLVyz8dhJm7minpm+1Zto=" originalsrc="http://www.heliontechnologies.com/" shash="FOnotyoGkp2tadaXSodA90LyB4JcLEb9n4SDtXnuZhAeRb/Wrn6B5cmADBM1fBI0wTVRM8CYmQdyqT0RmG0Gkwdd5n1vz0sseLNhzPi+80ZATRQ1/W4urKikcl26+VMpR73L+roEz7cLJvK+ZMUf2qdZiFqKEIQIbOic10a0ICk=" target="_blank" id="LPlnk689713" style="text-decoration:none;"><img width="300" height="75" border="0" title="Helion Technologies" alt="Helion Technologies" style="width:300px;min-width:300px;max-width:300px;height:75px;min-height:75px;max-height:75px;font-size:12px;" src="cid:image881029.png@AF620EBF.C943AC09"></a></td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr style="font-size:0;">
<td align="left" style="vertical-align:top;">
<table cellpadding="0" cellspacing="0" border="0" style="width:100%;font-size:0;">
<tbody>
<tr style="font-size:0;">
<td align="left" style="vertical-align:top;">
<table cellpadding="0" cellspacing="0" border="0" style="font-size:0;">
<tbody>
<tr style="font-size:0;">
<td align="left" style="padding:10px 0;vertical-align:top;">
<table cellpadding="0" cellspacing="0" border="0" style="font-size:0;">
<tbody>
<tr style="font-size:0;">
<td align="left" style="vertical-align:top;">
<table cellpadding="0" cellspacing="0" border="0" style="width:100%;font-size:0;">
<tbody>
<tr style="font-size:0;">
<td align="left" style="vertical-align:top;">
<table cellpadding="0" cellspacing="0" border="0" style="width:100%;font-size:0;line-height:normal;">
<tbody>
<tr style="font-size:0;">
<td align="center" style="padding:0 3px 0 0;vertical-align:top;"><a href="https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffacebook.com%2Fheliontech&data=02%7C01%7Ctim.smith%40enject.com.au%7Ccf9ec594bf184584432208d75417bb4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070333245323895&sdata=6ANnc2%2B6e1xPgwGWjQpOc2GaPdQxI5GIIea2V9zAs8A%3D&reserved=0" originalsrc="https://facebook.com/heliontech" shash="orlioqo09xIr/Q/KuV2QNfz5H7UpGHJgFxVy5OKB2Pb5Swec2BAXJuNwRbUzw+538zHGeqOmIeoX1LKMZgkRoaWSjfSEqk2pOIr1ErePozRepnxeXUeVFyeCW+VAd8Ff/YobYsIq8grMWqdRVwfzOPWVcHphIRL2vpA4h/AvKfA=" originalsrc="https://facebook.com/heliontech" shash="Uuk5jMuCq6Q/MhPxEsAp30+JIamUiFNGum5hM1PffIG2mkvrz+1DMcuhNe6FTxU9VNSpFigLRn/eqkbULJVK3vZ0Hw4vZK86sjtKQJ18UPVKcWDs/ZBGqx+Jq7vDa9AXgS70PUii23vd/uIfItsip/1lwCgpg24gZHR/8/2UbrI=" target="_blank" id="LPlnk689713" style="text-decoration:none;"><img width="18" height="18" border="0" title="Facebook" alt="Facebook" style="width:18px;min-width:18px;max-width:18px;height:18px;min-height:18px;max-height:18px;font-size:12px;" src="cid:image737743.png@989D0567.712BBEC0"></a></td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
<td align="left" style="vertical-align:top;">
<table cellpadding="0" cellspacing="0" border="0" style="width:100%;font-size:0;line-height:normal;">
<tbody>
<tr style="font-size:0;">
<td align="center" style="padding:0 3px 0 0;vertical-align:top;"><a href="https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Fheliontech&data=02%7C01%7Ctim.smith%40enject.com.au%7Ccf9ec594bf184584432208d75417bb4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070333245323895&sdata=Tid3cwGEwVL3wVYeqYVZvvXnvqz46hvCCssyAx%2BsiBc%3D&reserved=0" originalsrc="https://twitter.com/heliontech" shash="pjeGf//BCVdOZwGCIgUD4dLVZ6qT0AuJlIS6wweKPlixVWB5EtimS3F6zKtlnFWDNxk77w0WoWLFf2fJfj7r4WP2xu9n+/x0FY3pr3FrDQXfo+6ijp+QRhmqAXR+lenLG9U4o4fmQncJyFFGCpSdxBxUdzLZv3xXy+1YvylQRuo=" originalsrc="https://twitter.com/heliontech" shash="jCAQ8jWUKPniaJKKBv0MxZ86QkXU9Ung2Xw8RFyDEIRY+BWlAsyOCwldDSxvEPwwfgHwaceAmOx1lYr4aAKzk+pXRWS4/v4CEO6B5M/TWXNvD6WrSjIFXZ49gCXdGTLDXVFdfZa/bC4s3iR0PVce9BS2bff/dtxedV5YheE3/U8=" target="_blank" id="LPlnk689713" style="text-decoration:none;"><img width="18" height="18" border="0" title="Twitter" alt="Twitter" style="width:18px;min-width:18px;max-width:18px;height:18px;min-height:18px;max-height:18px;font-size:12px;" src="cid:image731318.png@8F863B34.DD781BDD"></a></td>
</tr>
</tbody>
</table>
</td>
<td align="left" style="vertical-align:top;">
<table cellpadding="0" cellspacing="0" border="0" style="width:100%;font-size:0;line-height:normal;">
<tbody>
<tr style="font-size:0;">
<td align="center" style="padding:0 3px 0 0;vertical-align:top;"><a href="https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhelion-technologies&data=02%7C01%7Ctim.smith%40enject.com.au%7Ccf9ec594bf184584432208d75417bb4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070333245333890&sdata=8QCw2elu8RbZcmkFKY%2BWcDixdNAdoFbnw7BQfLHxtZo%3D&reserved=0" originalsrc="https://www.linkedin.com/company/helion-technologies" shash="qHqpPjbQEFgtfpBDi6YYN0iPKQ7fE4q2pRxl0nVN1VCGE4NH1jqsddyiw5RqpvJ6/I3GEoIisVDJ9mUXllVw5fwYgL4eGobEgVAY7n1nSwo6swFE/84qJf0QHfcyAy0kipD8K4HtghyPCZMQ/wXD9ty0yi8wsxu4/QdYAQjfT3w=" originalsrc="https://www.linkedin.com/company/helion-technologies" shash="IX/2bpA5DP5gD+QjIgzuWn4iKsu9zDLvGVC25iTqHvXQlYGcr2rOfQxshrfBf9gqJDBKZ77E5SL4rC+BpFOi7smlL+9v0dArOFdlmAJSbGzako3zf14xN2EYmSgP1wtzcwCF2hJs9izmn7WEzrn+FKhai1cQDovbng5F4TKK6V0=" target="_blank" id="LPlnk689713" style="text-decoration:none;"><img width="18" height="18" border="0" title="LinkedIn" alt="LinkedIn" style="width:18px;min-width:18px;max-width:18px;height:18px;min-height:18px;max-height:18px;font-size:12px;" src="cid:image715959.png@45E58189.29036B7B"></a></td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca">lelio@uoguelph.ca</a>>
<br>
<b>Sent:</b> Friday, October 18, 2019 3:36 PM<br>
<b>To:</b> Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com">MLoraditch@heliontechnologies.com</a>>; Johnson, Tim <<a href="mailto:johns10t@cmich.edu">johns10t@cmich.edu</a>>; voyp list, cisco-voip (<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>)
<<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>><br>
<b>Subject:</b> RE: UCCx and Jabber - compatible or not?<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Ok, now you’re really freaking me out.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><i>You don’t need a CSF device to log in with Jabber?<o:p></o:p></i></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">---<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif">Lelio Fulgenzi, B.A.</span></b><span style="font-family:"Arial",sans-serif"> | Senior Analyst<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#333333">Computing and Communications Services</span><span style="font-family:"Arial",sans-serif"> | University of Guelph<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">519-824-4120 Ext. 56354 |
<a href="mailto:lelio@uoguelph.ca">lelio@uoguelph.ca</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><a href="https://aus01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.uoguelph.ca%2Fccs&data=02%7C01%7Ctim.smith%40enject.com.au%7Ccf9ec594bf184584432208d75417bb4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070333245343886&sdata=A3EWn3fZYDbCvoxS%2FqMvZVlGduqQLiSgyFU9aZboyKQ%3D&reserved=0" originalsrc="http://www.uoguelph.ca/ccs" shash="HZ7aYsQM724X/jl+Ywj0NfaXpiAVAOnU4VqB0rKwKDpNaUyD9qKYEGCUANJZPCuv7NQPCaCyR68RB+xGzRd3Nh/0buRls9zAA8AsR3kqmublobx2zxnDRO2z5+Do2bS7e5RfVSv3pbiQi+JP4Ra+7oxIg+GT3Mx4nU5SseLF/vU=" originalsrc="http://www.uoguelph.ca/ccs" shash="P7mEezGxzE6WOKI1E+4UfP2Iwu22qQrnkV6UROrXt/lFh3TIeQx9H4NvQOHwLcUoPo/DMpuaWhvFQFIVl8bDCUgGrBXI3pL45+OlmI6otJujOpRjokmazqYJBFmCL8p8h/UMTicNWNRqAbHbSz7wI1c/Fex+LqtJTKT7UZ3e/HU="><span style="font-family:"Arial",sans-serif;color:blue">www.uoguelph.ca/ccs</span></a><span style="font-family:"Arial",sans-serif;color:#1F497D">
| @UofGCCS on Instagram, Twitter and Facebook<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><img border="0" width="187" height="100" style="width:1.9479in;height:1.0416in" id="Picture_x0020_21" alt="University of Guelph Cornerstone with Improve Life tagline" src="cid:image001.png@01D585CA.514D5C10"><o:p></o:p></p>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com">MLoraditch@heliontechnologies.com</a>>
<br>
<b>Sent:</b> Friday, October 18, 2019 3:32 PM<br>
<b>To:</b> Johnson, Tim <<a href="mailto:johns10t@cmich.edu">johns10t@cmich.edu</a>>; Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca">lelio@uoguelph.ca</a>>; voyp list, cisco-voip (<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>)
<<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>><br>
<b>Subject:</b> RE: UCCx and Jabber - compatible or not?<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Yeah just don’t create one if you don’t like having them blank. You don’t need a CSF for deskphone control.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td valign="top" style="padding:0in 0in 0in 0in">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="padding:0in 7.5pt 0in 0in">
<p class="MsoNormal"><span style="font-size:1.0pt"> <o:p></o:p></span></p>
</td>
<td style="padding:7.5pt 0in 7.5pt 7.5pt">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td valign="top" style="padding:0in 0in 0in 0in">
<p class="MsoNormal"><b><span style="color:#F3800B">Matthew Loraditch</span></b><b><span style="font-size:1.0pt;font-family:remialcxesans;color:white"></span><span style="color:#F3800B"><o:p></o:p></span></b></p>
</td>
</tr>
<tr>
<td valign="top" style="padding:0in 0in 0in 0in">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td valign="top" style="padding:0in 0in 0in 0in">
<p class="MsoNormal"><b><span style="color:gray">Sr. Network Engineer<o:p></o:p></span></b></p>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td valign="top" style="padding:0in 0in 0in 0in">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td valign="top" style="padding:7.5pt 0in 0in 0in">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td valign="top" style="padding:0in 0in 0in 0in">
<p class="MsoNormal"><span style="color:#F3800B">p:</span><span style="color:gray"> <a href="tel:443.541.1518" target="_blank"><strong><span style="font-family:"Calibri",sans-serif;color:gray;font-weight:normal;text-decoration:none">443.541.1518</span></strong></a><o:p></o:p></span></p>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td valign="top" style="padding:0in 0in 0in 0in">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td valign="top" style="padding:0in 0in 0in 0in">
<p class="MsoNormal"><span style="color:#F3800B">w:</span><span style="color:gray"> <a href="https://aus01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.heliontechnologies.com%2F&data=02%7C01%7Ctim.smith%40enject.com.au%7Ccf9ec594bf184584432208d75417bb4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070333245343886&sdata=tFszbiETxJUmIPeegCqkrHm0JmEpGFLhZlT3Ernwo60%3D&reserved=0" originalsrc="http://www.heliontechnologies.com/" shash="ENXLlnO3RHzDYDSD4G8JehKu5rrd4d81Ru288HRMpwctCQCTOAfrAbTWri2mStulWsweKxLDFHlBcBtfF5PM3dJ1m+eYwFos4bSP7kaAMx6I7LTHQNEDJuz+GJdqGzwOEs+mW2vkiAKZ0TZxOMxGGlDops9HO96LMJGRTkRyeaE=" originalsrc="http://www.heliontechnologies.com/" shash="vt3sa+5LxTcjzDaTrBYRaBpBVMaJuVkC2EXE6hPtgAnTBUgDSKfyD8MKQO583sRvOyh5m92oLhe3AttyjR5sJvbum+RQYS4wcvzTBuXrmu6CpYn/U97UoOXUBMqjK7AeJloWZWb6myRl6PcvSMLIleVCAvX0YnHUb/fsxpZOOGY=" target="_blank"><strong><span style="font-family:"Calibri",sans-serif;color:gray;font-weight:normal;text-decoration:none">www.heliontechnologies.com</span></strong></a><o:p></o:p></span></p>
</td>
<td valign="top" style="padding:0in 0in 0in 0in">
<p class="MsoNormal"><span style="color:gray"> | <o:p></o:p></span></p>
</td>
<td valign="top" style="padding:0in 0in 0in 0in">
<p class="MsoNormal"><span style="color:#F3800B">e:</span><span style="color:gray"> <a href="mailto:MLoraditch@heliontechnologies.com" target="_blank"><strong><span style="font-family:"Calibri",sans-serif;color:gray;font-weight:normal;text-decoration:none">MLoraditch@heliontechnologies.com</span></strong></a><o:p></o:p></span></p>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td style="padding:0in 0in 0in 0in">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td valign="bottom" style="padding:0in 0in 0in 0in">
<p class="MsoNormal"><a href="https://aus01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.heliontechnologies.com%2F&data=02%7C01%7Ctim.smith%40enject.com.au%7Ccf9ec594bf184584432208d75417bb4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070333245353883&sdata=POW1HOI2kST4rgFr49gGlGz%2F9%2BQHANFFf6nz2eCoDHE%3D&reserved=0" originalsrc="http://www.heliontechnologies.com/" shash="tMJJ+CkcWswrE0TKaCjiRSEtgTOe+GxKSjffg5yYZMMGexl9988xdbFfxSMcrSzARvW6t2Ndj7pPREWNQMcUcUGFmaCKv23u0SEBuSEsr0sT1+w7gbxa5TvQtwwdinFCweE9JrrN3kYIlBd0L72MF2v4K+Ejnw4qEpgfWMy7S2k=" originalsrc="http://www.heliontechnologies.com/" shash="Eon+xBJvl66PhmIsTRMjQkh+UznTlRiYapfgVAfQm7riJqxU9VI3sQP00wE/CIMDYB6WvPt/s7MnAYPSmpVu/jDJ4czqe/iI6m9KeiLqPokr0EPBtnXBUYZB13TKewkiFn8w33kpcjswwA9Vga8s5+DScA2zMMXdd59qXJ13HSI=" target="_blank"><span style="font-size:1.0pt;text-decoration:none"><img border="0" width="300" height="75" style="width:3.125in;height:.7812in" id="_x0000_i1044" alt="Helion Technologies" src="cid:image002.png@01D585CA.514D5C10"></span></a><span style="font-size:1.0pt"><o:p></o:p></span></p>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td valign="top" style="padding:0in 0in 0in 0in">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td valign="top" style="padding:0in 0in 0in 0in">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td valign="top" style="padding:7.5pt 0in 7.5pt 0in">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td valign="top" style="padding:0in 0in 0in 0in">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td valign="top" style="padding:0in 0in 0in 0in">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td valign="top" style="padding:0in 2.25pt 0in 0in">
<p class="MsoNormal" align="center" style="text-align:center"><a href="https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffacebook.com%2Fheliontech&data=02%7C01%7Ctim.smith%40enject.com.au%7Ccf9ec594bf184584432208d75417bb4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070333245363878&sdata=7vDep4%2FOKD6qGzxMmGtsysYcJqRXFnJNYhP9MfBU%2FIY%3D&reserved=0" originalsrc="https://facebook.com/heliontech" shash="VUCYU4PggiHvE6XADkmEWBLkUVL3qcB1xt3GmMhT+x98Rg0IGTKWTjZd5RTt0Q/iDIpuMIFzTSfBs6s8SI0+uEU/xZIcGdEy516sSu0yVbyI8+lkRF2zMwHhvBUKWiZX6N6RrOyz5jGaKqDy78ltVuiy/e50jTOVV8P3HBEH2bE=" originalsrc="https://facebook.com/heliontech" shash="pGKdIj5F8UpD/UFubYRXT6MCgYLLLJNIWKsVb2paChsd5onX1oQ7edqGtqBPqfituRysTBmAWZfxRS+1+o4WgiCUhpNGmiLycxNC2UC6f0PvW/pV8/stpab5+ihDz2qgePAGVU4IAidecwp/B7PY+fINl51AoTnaC4G8tfeNA6Y=" target="_blank"><span style="font-size:1.0pt;text-decoration:none"><img border="0" width="18" height="18" style="width:.1875in;height:.1875in" id="_x0000_i1043" alt="Facebook" src="cid:image003.png@01D585CA.514D5C10"></span></a><span style="font-size:1.0pt"><o:p></o:p></span></p>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
<td valign="top" style="padding:0in 0in 0in 0in">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td valign="top" style="padding:0in 2.25pt 0in 0in">
<p class="MsoNormal" align="center" style="text-align:center"><a href="https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Fheliontech&data=02%7C01%7Ctim.smith%40enject.com.au%7Ccf9ec594bf184584432208d75417bb4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070333245363878&sdata=As%2FNHN5LvPt3XLXaVj263MQ%2B8%2Fati5J65AHvYwx18R8%3D&reserved=0" originalsrc="https://twitter.com/heliontech" shash="A7SrRbHI3suAUyqWIogygajTda+ICljK4itgRCfuMLV/w2oLK1v9h++Ue7+zTuFAKJGBUMN6hwk7pXzPTlk75um64amVgnIr+hSlNojkxuakF/AKWPSxtMtITQya86sqXG0fgFyphw9A9Wkjrm0IODWf6jUNquAAuakFuem11aE=" originalsrc="https://twitter.com/heliontech" shash="IjubXcYynTfpMR4H2XJgPErDyKLyaEd9s6My7J/E+DG/N1VJpI5wxGEJHEUwc3HFvUm22fIJogzdvBW+12atz07Lc8sm46ptINNKSYp6/aQzhcRxJMhy2BfZqFFfzdg8rAiYqvw7VPrJEBlcqZDJKcp3ZomViuN+gU1xPb23mUI=" target="_blank"><span style="font-size:1.0pt;text-decoration:none"><img border="0" width="18" height="18" style="width:.1875in;height:.1875in" id="_x0000_i1042" alt="Twitter" src="cid:image004.png@01D585CA.514D5C10"></span></a><span style="font-size:1.0pt"><o:p></o:p></span></p>
</td>
</tr>
</tbody>
</table>
</td>
<td valign="top" style="padding:0in 0in 0in 0in">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td valign="top" style="padding:0in 2.25pt 0in 0in">
<p class="MsoNormal" align="center" style="text-align:center"><a href="https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhelion-technologies&data=02%7C01%7Ctim.smith%40enject.com.au%7Ccf9ec594bf184584432208d75417bb4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070333245373880&sdata=kYQBv9hKYSt09tNKZzqdIKvB5LmOwHG8y%2FtkguOD5zI%3D&reserved=0" originalsrc="https://www.linkedin.com/company/helion-technologies" shash="isOH9Ye5y6X9GXCbxLn6pj8chWSZs93qCF0tvn1W/jIVXcS4/G92z5XkADPr+0Eo3+HhWzycfhNGx0PwiP4PAQRuzHRUyRDlnupDIEFXluYNsEv4/y37k6nyOFJsAV86myIgZwLzBg4fvyHyNmJ0cQGiTW9OY7582OL6ifIf9MU=" originalsrc="https://www.linkedin.com/company/helion-technologies" shash="aIg8nDJwHGgswOXIvTGWUcJklrQ/az6R40ECl0MQAm6LuwvS4BNwS9ePd/IbRapl6ETzqwKMcLnC6fnCEDQKOmgM6wskVzSNEMTr1LBSLDoRxwqXVzXK/V4GeiV1pjXJX8rbz20fzChIkM6IQutmBCYGsBoQAMCUcyFwcE936G8=" target="_blank"><span style="font-size:1.0pt;text-decoration:none"><img border="0" width="18" height="18" style="width:.1875in;height:.1875in" id="_x0000_i1041" alt="LinkedIn" src="cid:image005.png@01D585CA.514D5C10"></span></a><span style="font-size:1.0pt"><o:p></o:p></span></p>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Johnson, Tim <<a href="mailto:johns10t@cmich.edu">johns10t@cmich.edu</a>>
<br>
<b>Sent:</b> Friday, October 18, 2019 3:30 PM<br>
<b>To:</b> Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca">lelio@uoguelph.ca</a>>; Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com">MLoraditch@heliontechnologies.com</a>>; voyp list, cisco-voip (<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>)
<<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>><br>
<b>Subject:</b> RE: UCCx and Jabber - compatible or not?<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Yeah, just don’t have a CSF device assigned to that user. Or, if you do have a CSF device for that user, make sure their IPCC extension is not assigned to it.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> cisco-voip <<a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a>>
<b>On Behalf Of </b>Lelio Fulgenzi<br>
<b>Sent:</b> Friday, October 18, 2019 3:30 PM<br>
<b>To:</b> Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com">MLoraditch@heliontechnologies.com</a>>; voyp list, cisco-voip (<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>) <<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>><br>
<b>Subject:</b> Re: [cisco-voip] UCCx and Jabber - compatible or not?<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Interesting. Devices without DNs just freak me out!<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">---<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif">Lelio Fulgenzi, B.A.</span></b><span style="font-family:"Arial",sans-serif"> | Senior Analyst<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#333333">Computing and Communications Services</span><span style="font-family:"Arial",sans-serif"> | University of Guelph<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">519-824-4120 Ext. 56354 |
<a href="mailto:lelio@uoguelph.ca">lelio@uoguelph.ca</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><a href="https://aus01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.uoguelph.ca%2Fccs&data=02%7C01%7Ctim.smith%40enject.com.au%7Ccf9ec594bf184584432208d75417bb4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070333245373880&sdata=6xKp2428bbDOcaiELpaUFMiz%2BQ9bWcDI%2FsvLd59PQVg%3D&reserved=0" originalsrc="http://www.uoguelph.ca/ccs" shash="rt/Z9b0SyRl2RsLyM4pBJ72/8Xsh9aEmUySZWcVw52hfNLr6NsLYYt/9IoBVyccs0pXsUhBHuTpDafqDNBGVFkG5IQebGES9ZezVZGu+dH+wUB8TeaclKrYNhkXNKhQkL3eAmg/DDnsNeIxdWR0PUEFWOJTBh1TXfZB7NSuyiHw=" originalsrc="http://www.uoguelph.ca/ccs" shash="JJvlQqoQghoO3oCYUBzH2NRaEQWJMzkH3T0Yc24bbramksoe0MTt/jp3CFK/irCs4U/PGQ/qvJ1kkAaNup3ZjYx4boRgD9vTagJCbX8s8fd32Jm2SOjlwqSGJLE1Cu8FHZBqpC2Nyn2927rUyD0bG4LOByIZMEx1hfjU7EKlkmk="><span style="font-family:"Arial",sans-serif;color:blue">www.uoguelph.ca/ccs</span></a><span style="font-family:"Arial",sans-serif;color:#1F497D">
| @UofGCCS on Instagram, Twitter and Facebook<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><img border="0" width="187" height="100" style="width:1.9479in;height:1.0416in" id="Picture_x0020_16" alt="University of Guelph Cornerstone with Improve Life tagline" src="cid:image001.png@01D585CA.514D5C10"><o:p></o:p></p>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com">MLoraditch@heliontechnologies.com</a>>
<br>
<b>Sent:</b> Friday, October 18, 2019 3:28 PM<br>
<b>To:</b> Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca">lelio@uoguelph.ca</a>>; voyp list, cisco-voip (<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>) <<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>><br>
<b>Subject:</b> RE: UCCx and Jabber - compatible or not?<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Correct. If you have agents who want to use Jabber and have a hardphone DO NOT put their agent DN on any other device. If you search the DN in CUCM you need to see that DN associated to only a single device
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td valign="top" style="padding:0in 0in 0in 0in">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="padding:0in 7.5pt 0in 0in">
<p class="MsoNormal"><span style="font-size:1.0pt"> <o:p></o:p></span></p>
</td>
<td style="padding:7.5pt 0in 7.5pt 7.5pt">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td valign="top" style="padding:0in 0in 0in 0in">
<p class="MsoNormal"><b><span style="color:#F3800B">Matthew Loraditch</span></b><b><span style="font-size:1.0pt;font-family:remialcxesans;color:white"></span><span style="color:#F3800B"><o:p></o:p></span></b></p>
</td>
</tr>
<tr>
<td valign="top" style="padding:0in 0in 0in 0in">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td valign="top" style="padding:0in 0in 0in 0in">
<p class="MsoNormal"><b><span style="color:gray">Sr. Network Engineer<o:p></o:p></span></b></p>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td valign="top" style="padding:0in 0in 0in 0in">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td valign="top" style="padding:7.5pt 0in 0in 0in">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td valign="top" style="padding:0in 0in 0in 0in">
<p class="MsoNormal"><span style="color:#F3800B">p:</span><span style="color:gray"> <a href="tel:443.541.1518" target="_blank"><strong><span style="font-family:"Calibri",sans-serif;color:gray;font-weight:normal;text-decoration:none">443.541.1518</span></strong></a><o:p></o:p></span></p>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td valign="top" style="padding:0in 0in 0in 0in">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td valign="top" style="padding:0in 0in 0in 0in">
<p class="MsoNormal"><span style="color:#F3800B">w:</span><span style="color:gray"> <a href="https://aus01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.heliontechnologies.com%2F&data=02%7C01%7Ctim.smith%40enject.com.au%7Ccf9ec594bf184584432208d75417bb4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070333245383874&sdata=BAxSj5C2B1RDx0XI5lum1IWGZim2lewnU9Io0g1dO1c%3D&reserved=0" originalsrc="http://www.heliontechnologies.com/" shash="B5W2AMt2G8j7YcQs1VxzbWToPRnoav61orgzaE3YT2c3bT29T75HUfz/AYp0qxXRQNmHgz8s1dzFowob0ydvM006e173NwIkbq2j7pgWeRO+B2vUlgoLl/kWzGN/ulzkrV8cE+oQUh8+04Jy2hBh3tY5MrRcIXPJJogAwW2PrHw=" originalsrc="http://www.heliontechnologies.com/" shash="hLOlJYR7w0Wm5bB5/3Yrpmi2CxIBYIyNLsDjqzV1OQdEZpm2TIYK7lZc77MQ9/pkPSx1S/WjL5eMIopZPLX0bRMSQUIXM8Bn2aCXex8OzUYFRtX5cgrv/qi/69Q3qkFg54Tg5KuC2u/m1E0GgiAxzdQYcKcoudxVsk4Rr2r6l2I=" target="_blank"><strong><span style="font-family:"Calibri",sans-serif;color:gray;font-weight:normal;text-decoration:none">www.heliontechnologies.com</span></strong></a><o:p></o:p></span></p>
</td>
<td valign="top" style="padding:0in 0in 0in 0in">
<p class="MsoNormal"><span style="color:gray"> | <o:p></o:p></span></p>
</td>
<td valign="top" style="padding:0in 0in 0in 0in">
<p class="MsoNormal"><span style="color:#F3800B">e:</span><span style="color:gray"> <a href="mailto:MLoraditch@heliontechnologies.com" target="_blank"><strong><span style="font-family:"Calibri",sans-serif;color:gray;font-weight:normal;text-decoration:none">MLoraditch@heliontechnologies.com</span></strong></a><o:p></o:p></span></p>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td style="padding:0in 0in 0in 0in">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td valign="bottom" style="padding:0in 0in 0in 0in">
<p class="MsoNormal"><a href="https://aus01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.heliontechnologies.com%2F&data=02%7C01%7Ctim.smith%40enject.com.au%7Ccf9ec594bf184584432208d75417bb4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070333245393871&sdata=fMMs7EprDVejNzsf1dzavrkSmRFZkYcsV0c7Lf530%2FM%3D&reserved=0" originalsrc="http://www.heliontechnologies.com/" shash="ukoomEvWMhl9GWfCVrlSWwLQ6nuIHa/qvA9myi6qIjZJUohzlvxG6SHYz7OWelCRzq0mVyLI2GiZlZDD1XSkM+LBBs2VOwY7Q1v6bzChkW4rxMVmHa1E629dBr6jz5TjT+Bz6rlHxYsL1mMBe+wVqSFWsYcJASoG48RpN11TFN0=" originalsrc="http://www.heliontechnologies.com/" shash="g7BaLTd0sA/13ccyyY3zuoVXDdx8DGRKo0sWwLm2HqfrZtBs/KPrdnS9DcY+8suKmPqKuBKOpRTvSwOLU/8oUVr4D9tRdphnvs7OrWCb6dLgj9C4g00uGqyTbTR+I2xnq9CtqXl37cmXnO6xE8OZrSd3ZM51MZxOppkBMKQz7QM=" target="_blank"><span style="font-size:1.0pt;text-decoration:none"><img border="0" width="300" height="75" style="width:3.125in;height:.7812in" id="_x0000_i1039" alt="Helion Technologies" src="cid:image002.png@01D585CA.514D5C10"></span></a><span style="font-size:1.0pt"><o:p></o:p></span></p>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td valign="top" style="padding:0in 0in 0in 0in">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td valign="top" style="padding:0in 0in 0in 0in">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td valign="top" style="padding:7.5pt 0in 7.5pt 0in">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td valign="top" style="padding:0in 0in 0in 0in">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td valign="top" style="padding:0in 0in 0in 0in">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td valign="top" style="padding:0in 2.25pt 0in 0in">
<p class="MsoNormal" align="center" style="text-align:center"><a href="https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffacebook.com%2Fheliontech&data=02%7C01%7Ctim.smith%40enject.com.au%7Ccf9ec594bf184584432208d75417bb4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070333245393871&sdata=qceY36gwKdBpNA96kJrdgPq49Pb3H46Rrs65YfDFfj4%3D&reserved=0" originalsrc="https://facebook.com/heliontech" shash="S+/v0I3TrEA5QaD+JUtqWwnJMDSVW5Xigt8U4FxI7V2OSzymyHZtLP0joXD28Y8tWq/ZbpUj0dhAX2cpuz+b84QehIF/1iFF9TnBj0qN1WLUBFGC2ghbEsMB96LfF7ElkjbaFGIEEVilYTFOWqzK/bKY7B2xH0eaV80o5cKdD8k=" originalsrc="https://facebook.com/heliontech" shash="o4wNMSd5uLfBP/ZmbRo/jHVBDzoDMnhfF61GlZyzh81jyMdBO07g3G4baySPZkM2pmucA/TjKKLxJVD6dq+OOvgPm4eKJyzWcmU8qFxJPsO093caiGFOpBlOU02GptlRLnYowqgPnPM38u4rPzvhwm2rXixuWfMeo8hBSOR/WI0=" target="_blank"><span style="font-size:1.0pt;text-decoration:none"><img border="0" width="18" height="18" style="width:.1875in;height:.1875in" id="_x0000_i1038" alt="Facebook" src="cid:image003.png@01D585CA.514D5C10"></span></a><span style="font-size:1.0pt"><o:p></o:p></span></p>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
<td valign="top" style="padding:0in 0in 0in 0in">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td valign="top" style="padding:0in 2.25pt 0in 0in">
<p class="MsoNormal" align="center" style="text-align:center"><a href="https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Fheliontech&data=02%7C01%7Ctim.smith%40enject.com.au%7Ccf9ec594bf184584432208d75417bb4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070333245403865&sdata=kJKGnsVX42FYjzeTVyQFeZvZsBIfXxGjYSVDZQ6Gmdk%3D&reserved=0" originalsrc="https://twitter.com/heliontech" shash="fsgiykijs0xo3Q/pnhyLX1ItueixTu6ZdvTHnMfHvBidnyv2YqRfQoCaPHY4TaQwKb23ZbMG8+LhSCWZyP9MwqU9YRQZSs8SCK/rjqnW8uSkv3vil/RxH3ejotCpKb1r1WQpXvrce1zfiZueQGoiUOYH7DhZTYw/Drg3p1/XQjQ=" originalsrc="https://twitter.com/heliontech" shash="kIiZu6af++Sc3fyWEqx69xE2CnD14pEZ4VbpDyfXdP3GlPDwOhr/PuZkBjlUMOjYzz/qx2P55cL7xbAgGma5bPMSNIJ7bd3Wv96NXAptP3dbC4fdTJGZSVI+KiNDkT6JeEJoBEzwTtwMce1Mcmeji06B6uNNPKkLxg2ScZ74sVw=" target="_blank"><span style="font-size:1.0pt;text-decoration:none"><img border="0" width="18" height="18" style="width:.1875in;height:.1875in" id="_x0000_i1037" alt="Twitter" src="cid:image004.png@01D585CA.514D5C10"></span></a><span style="font-size:1.0pt"><o:p></o:p></span></p>
</td>
</tr>
</tbody>
</table>
</td>
<td valign="top" style="padding:0in 0in 0in 0in">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td valign="top" style="padding:0in 2.25pt 0in 0in">
<p class="MsoNormal" align="center" style="text-align:center"><a href="https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhelion-technologies&data=02%7C01%7Ctim.smith%40enject.com.au%7Ccf9ec594bf184584432208d75417bb4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070333245413861&sdata=ewEcuDjjzZVWBpnzHfQJt6StYM%2BiZK0Ko7O0fMseZ9Y%3D&reserved=0" originalsrc="https://www.linkedin.com/company/helion-technologies" shash="V02YPDaYW9IlTLVWS1HO2atw2/SemPIwVam0wONzyV2bQSo53RWBAWQpaiUB8TbtRlQhpY62N83Gjl+1lDJuwSI6m1IRrbvCVvk/5ajfcu2/asxs1bPKhsOwJ5RIw4I4D+SHrQ/4sN/obZE3Mn7tr++tRUwyv7OLE5/AG9CmulM=" originalsrc="https://www.linkedin.com/company/helion-technologies" shash="pwKukleH/nYvWTwkvP9ILRbSE4c2smeQ+NOW/q8iMLhtxT+FvbA8L41bSSdSh9aFew+7pDTvHk8s/G1kLCi9zRKqGEHM5rhIazDNSTyaFHE4RwzW8N81XAa+nLsgDrU8WLlAcpC6vfzZQShsfBhZd+1A8udvVl905QVVnvBgCH8=" target="_blank"><span style="font-size:1.0pt;text-decoration:none"><img border="0" width="18" height="18" style="width:.1875in;height:.1875in" id="Picture_x0020_9" alt="LinkedIn" src="cid:image005.png@01D585CA.514D5C10"></span></a><span style="font-size:1.0pt"><o:p></o:p></span></p>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca">lelio@uoguelph.ca</a>>
<br>
<b>Sent:</b> Friday, October 18, 2019 3:26 PM<br>
<b>To:</b> Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com">MLoraditch@heliontechnologies.com</a>>; voyp list, cisco-voip (<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>) <<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>><br>
<b>Subject:</b> RE: UCCx and Jabber - compatible or not?<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><i>Yes jabber in deskphone control mode is ok. Jabber is not operating as a softphone in that mode and breaks no UCCX “rules”<o:p></o:p></i></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">In this case, do I have to make sure not to program a DN on Jabber?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">---<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif">Lelio Fulgenzi, B.A.</span></b><span style="font-family:"Arial",sans-serif"> | Senior Analyst<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#333333">Computing and Communications Services</span><span style="font-family:"Arial",sans-serif"> | University of Guelph<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">519-824-4120 Ext. 56354 |
<a href="mailto:lelio@uoguelph.ca">lelio@uoguelph.ca</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><a href="https://aus01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.uoguelph.ca%2Fccs&data=02%7C01%7Ctim.smith%40enject.com.au%7Ccf9ec594bf184584432208d75417bb4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070333245413861&sdata=OjZYl5X%2BiKHKOT7192ENpcoWQdYOZGUBlrUV2XcMYJE%3D&reserved=0" originalsrc="http://www.uoguelph.ca/ccs" shash="eDJigdUi59VFMVzkdjtvxW3RcKwR0C3OMg6xNHU2p832fxDA8xImBptQXJjd3Uf0dSqNId12vwvRQXyd8y03URVwgc6TEdmVSFYJmmiXrXNytQtwqNOpOnpHDxbUizBGDyMKtUat0QB7AW8pFBwMu74dBj+8gsJ8of6FxzCaJ6E=" originalsrc="http://www.uoguelph.ca/ccs" shash="dfR5EOXlui6a3G+20S7aiqK0w5zUGjvnHYtpbCtvcCyiKtchH+XsFV4hJwI4IS2X4faYVDMy9MPajEmwuYmKXoprIjQUuU0YIx4b2zq16nm7j3159FrhTiaPjHfWYSyR8PK3pRvV1wdjTXCUpf5BZEGa6xo2IoQNQtQPPrfl6nI="><span style="font-family:"Arial",sans-serif;color:blue">www.uoguelph.ca/ccs</span></a><span style="font-family:"Arial",sans-serif;color:#1F497D">
| @UofGCCS on Instagram, Twitter and Facebook<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><img border="0" width="187" height="100" style="width:1.9479in;height:1.0416in" id="_x0000_i1035" alt="University of Guelph Cornerstone with Improve Life tagline" src="cid:image001.png@01D585CA.514D5C10"><o:p></o:p></p>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com">MLoraditch@heliontechnologies.com</a>>
<br>
<b>Sent:</b> Friday, October 18, 2019 3:24 PM<br>
<b>To:</b> Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca">lelio@uoguelph.ca</a>>; voyp list, cisco-voip (<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>) <<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>><br>
<b>Subject:</b> RE: UCCx and Jabber - compatible or not?<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">LOL<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Yes Historically you were good with the hardphone and CIPC b/c you can use ext. mobility on both to get you extension and from a UCCX perspective said extension was only on one device in CUCM.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Yes jabber in deskphone control mode is ok. Jabber is not operating as a softphone in that mode and breaks no UCCX “rules”<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td valign="top" style="padding:0in 0in 0in 0in">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="padding:0in 7.5pt 0in 0in">
<p class="MsoNormal"><span style="font-size:1.0pt"> <o:p></o:p></span></p>
</td>
<td style="padding:7.5pt 0in 7.5pt 7.5pt">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td valign="top" style="padding:0in 0in 0in 0in">
<p class="MsoNormal"><b><span style="color:#F3800B">Matthew Loraditch</span></b><b><span style="font-size:1.0pt;font-family:remialcxesans;color:white"></span><span style="color:#F3800B"><o:p></o:p></span></b></p>
</td>
</tr>
<tr>
<td valign="top" style="padding:0in 0in 0in 0in">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td valign="top" style="padding:0in 0in 0in 0in">
<p class="MsoNormal"><b><span style="color:gray">Sr. Network Engineer<o:p></o:p></span></b></p>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td valign="top" style="padding:0in 0in 0in 0in">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td valign="top" style="padding:7.5pt 0in 0in 0in">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td valign="top" style="padding:0in 0in 0in 0in">
<p class="MsoNormal"><span style="color:#F3800B">p:</span><span style="color:gray"> <a href="tel:443.541.1518" target="_blank"><strong><span style="font-family:"Calibri",sans-serif;color:gray;font-weight:normal;text-decoration:none">443.541.1518</span></strong></a><o:p></o:p></span></p>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td valign="top" style="padding:0in 0in 0in 0in">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td valign="top" style="padding:0in 0in 0in 0in">
<p class="MsoNormal"><span style="color:#F3800B">w:</span><span style="color:gray"> <a href="https://aus01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.heliontechnologies.com%2F&data=02%7C01%7Ctim.smith%40enject.com.au%7Ccf9ec594bf184584432208d75417bb4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070333245423856&sdata=V%2B5Af1zWp8B18K3aLvC4VvpZuvcKzHUttlUnSQlgPTo%3D&reserved=0" originalsrc="http://www.heliontechnologies.com/" shash="BR4F6PMfDSbUNfUPI4Tr57Wl8tqGQOEWcmqfwd+BPsGaOt5B4eAEln4nDS5wOWBY/DtvuwztTtJ/8UTPKTuBRXfEpmWzZDYP6nFTieobn9I8I53T0p5pdNGmIx5LSjh29z8WJeobDond8NaNKw7yY05fPn7ZlzPjPLZzR3HIo1o=" originalsrc="http://www.heliontechnologies.com/" shash="CtwH4p7zsvVIOOIanvvkPc8D/+UhycnjdX1X5+j0wTEeP8b11Z0EiJMa/B8dBhOROoOJzJcgvr134ZEeVSqOMOpWypvSvapwB9wk8r+GGS7U86VBViDeQc1Dw/X/XBqBM2dlzxgPZF7Erepk7YQZiHtXRMHWxKfQzUgcZZRBrWA=" target="_blank"><strong><span style="font-family:"Calibri",sans-serif;color:gray;font-weight:normal;text-decoration:none">www.heliontechnologies.com</span></strong></a><o:p></o:p></span></p>
</td>
<td valign="top" style="padding:0in 0in 0in 0in">
<p class="MsoNormal"><span style="color:gray"> | <o:p></o:p></span></p>
</td>
<td valign="top" style="padding:0in 0in 0in 0in">
<p class="MsoNormal"><span style="color:#F3800B">e:</span><span style="color:gray"> <a href="mailto:MLoraditch@heliontechnologies.com" target="_blank"><strong><span style="font-family:"Calibri",sans-serif;color:gray;font-weight:normal;text-decoration:none">MLoraditch@heliontechnologies.com</span></strong></a><o:p></o:p></span></p>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td style="padding:0in 0in 0in 0in">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td valign="bottom" style="padding:0in 0in 0in 0in">
<p class="MsoNormal"><a href="https://aus01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.heliontechnologies.com%2F&data=02%7C01%7Ctim.smith%40enject.com.au%7Ccf9ec594bf184584432208d75417bb4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070333245433852&sdata=08oVTK19K8ojsPrXUOC2HRDwhxq2yMZCE7qigAQ1YnM%3D&reserved=0" originalsrc="http://www.heliontechnologies.com/" shash="ebtc/fzyroiWgxDnZwZKmAUNjxDuJjKf5s5yWgOZV28RDCZln9hH6z7BQB2iGSkmJLQ/tyyno7k4JVpTYD0HoO5zJVz0Js3bpEAlDVY1NQ1fBD/kCO4tUgUDX6eKB/3qCUt1TAGVywSCxQ9mn8TF0wJaK5igcSNW2UkcheYvOGg=" originalsrc="http://www.heliontechnologies.com/" shash="zuuGc+97BZtzE6MM6zSVvQEYCwDVTJrtya7AzXGz3aAdVpcRKBFnqBEto0ohC88TcgDL/MmvjunTJCzVwAGKPIC9/bZeSTVZaCABmeZpOWY+TOOV8DiHjZjt06yV7GIabzFz81O/kbfdT1FAVkSqPiFvyNXIjoeilesZ7mClqnI=" target="_blank"><span style="font-size:1.0pt;text-decoration:none"><img border="0" width="300" height="75" style="width:3.125in;height:.7812in" id="Picture_x0020_11" alt="Helion Technologies" src="cid:image002.png@01D585CA.514D5C10"></span></a><span style="font-size:1.0pt"><o:p></o:p></span></p>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td valign="top" style="padding:0in 0in 0in 0in">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td valign="top" style="padding:0in 0in 0in 0in">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td valign="top" style="padding:7.5pt 0in 7.5pt 0in">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td valign="top" style="padding:0in 0in 0in 0in">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td valign="top" style="padding:0in 0in 0in 0in">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td valign="top" style="padding:0in 2.25pt 0in 0in">
<p class="MsoNormal" align="center" style="text-align:center"><a href="https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffacebook.com%2Fheliontech&data=02%7C01%7Ctim.smith%40enject.com.au%7Ccf9ec594bf184584432208d75417bb4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070333245433852&sdata=kjJO%2BRT%2F%2B5ThkFZOEhgR%2BBUYQA%2BxxCEEaZdPiH%2B8Yo8%3D&reserved=0" originalsrc="https://facebook.com/heliontech" shash="THDv2yDJObD5e/aCipiusLsgsCoAh4zmPHxXPcJnnWyPtzYWouwBnhf6BEnR0PEj6A8NS3ZiaKOumP1ugHoQ6fWHc05RFP70nhXOE35m11voTeKIz4oc7CePfQT+LmHA+0n5SSLP+rkbOICsupcxHMQr9wgoCECXMejphY+o7jQ=" originalsrc="https://facebook.com/heliontech" shash="PLo2LS1zwnv+5SeD93pqCtsZDmyOn/Mkayam+yslWtUAxtBalUa4eQSWoAB4VlJs1uvh/HBcQnNn/mm+hGG7TyB/H1PQhTw6l43aXd8q9hXVpkoODrbzPX85O17TK3F536FAml2sG0RTdFV+5RVDP7zvNm04/2Fn4FB6qzTkoJg=" target="_blank"><span style="font-size:1.0pt;text-decoration:none"><img border="0" width="18" height="18" style="width:.1875in;height:.1875in" id="Picture_x0020_7" alt="Facebook" src="cid:image003.png@01D585CA.514D5C10"></span></a><span style="font-size:1.0pt"><o:p></o:p></span></p>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
<td valign="top" style="padding:0in 0in 0in 0in">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td valign="top" style="padding:0in 2.25pt 0in 0in">
<p class="MsoNormal" align="center" style="text-align:center"><a href="https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Fheliontech&data=02%7C01%7Ctim.smith%40enject.com.au%7Ccf9ec594bf184584432208d75417bb4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070333245443848&sdata=9nhaiWrMZ4MVvVYJyvLcvMQpZZL1w0GUIi2mbiwZK1E%3D&reserved=0" originalsrc="https://twitter.com/heliontech" shash="Ohefgd3mO6dmSyRNNEouCG0FzxfmgqfiGOTG46o0gBo2Dc/PTSGqcuI1bSvSi6W25lwh0e5whmseTcD22AgTybXM6FkNI4CWd80rwnKuiGXXq31+wDq/J+W2f3+5ENCbfWLxus/uSEZYRCRidCbAT9hVO/us+QsVAkTYlaBkGog=" originalsrc="https://twitter.com/heliontech" shash="FePZmsMPrx3DlaSKMd9boYFBP2+fr9NHwH3af1gh9wulODErhIE8s1bYWOBNhuS4oZOi5YVt+LzdzAiyycodQ9VXDAOU8aVzZXwqtJDj8xnjPTMhCbUOsNgsJvcgOPKnkCutFCAoqyWrqrKgb/Ja/KvALMTU5hS87kou6bv6lrU=" target="_blank"><span style="font-size:1.0pt;text-decoration:none"><img border="0" width="18" height="18" style="width:.1875in;height:.1875in" id="Picture_x0020_8" alt="Twitter" src="cid:image004.png@01D585CA.514D5C10"></span></a><span style="font-size:1.0pt"><o:p></o:p></span></p>
</td>
</tr>
</tbody>
</table>
</td>
<td valign="top" style="padding:0in 0in 0in 0in">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td valign="top" style="padding:0in 2.25pt 0in 0in">
<p class="MsoNormal" align="center" style="text-align:center"><a href="https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhelion-technologies&data=02%7C01%7Ctim.smith%40enject.com.au%7Ccf9ec594bf184584432208d75417bb4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070333245453842&sdata=6UQ3M6pqdOKaTsdrUgyg1QJMw%2FVG6%2B46PFUVRuEu5SA%3D&reserved=0" originalsrc="https://www.linkedin.com/company/helion-technologies" shash="O3D/vamTwWGPlP+M/159wtqDohL+JbndUASBYBSrxtx0QU1dObEzN8eP36gr/a0UCKJXIj+LvcMU5edk61avVq7ylshPTtkNSPweLO/KAE3hfJWC6fNd6wwxXhLdwyMlRmHHOTAvNDABbWhxfCf1L/4xCEd0vTyBAPJQMuysSlI=" originalsrc="https://www.linkedin.com/company/helion-technologies" shash="nCbKRJv9lJNpF+1pjfdzdwU5wPVBXEMRlHYAP2PE2FgzyGHmYGACsXS6ej6GhAzPQUFLvK7zBFCKS5Tu0dKiJw5FbuoRBuXOm5frrGz55a3ALFKi98fszJ+iLaxuogERkoAjEyvxW8m+Gq0dgapkLHYj/ji/uaVVkZFgeLtgIqQ=" target="_blank"><span style="font-size:1.0pt;text-decoration:none"><img border="0" width="18" height="18" style="width:.1875in;height:.1875in" id="Picture_x0020_5" alt="LinkedIn" src="cid:image005.png@01D585CA.514D5C10"></span></a><span style="font-size:1.0pt"><o:p></o:p></span></p>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca">lelio@uoguelph.ca</a>>
<br>
<b>Sent:</b> Friday, October 18, 2019 3:17 PM<br>
<b>To:</b> Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com">MLoraditch@heliontechnologies.com</a>>; voyp list, cisco-voip (<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>) <<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>><br>
<b>Subject:</b> RE: UCCx and Jabber - compatible or not?<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Oh yeah – I remember that session. It was great. But not as good as the session where I raised my hand and asked when they were gonna get rid of that final cable from the room kit to the touch 10.
<span style="font-family:"Segoe UI Emoji",sans-serif">😉</span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">But, I digress.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">So, historically, are you saying then, that one could have a hardphone with an agent extension and use CIPC with extension mobility and activate that same agent extension on CIPC and things would work and it was supported?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">From your last statement, “Jabber CTI control is kosher and has no bearing on this issue.” , are you implying I could install Jabber and modify the call settings to use the hard phone and it _<i>would</i>_ work?
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">---<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif">Lelio Fulgenzi, B.A.</span></b><span style="font-family:"Arial",sans-serif"> | Senior Analyst<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#333333">Computing and Communications Services</span><span style="font-family:"Arial",sans-serif"> | University of Guelph<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">519-824-4120 Ext. 56354 |
<a href="mailto:lelio@uoguelph.ca">lelio@uoguelph.ca</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><a href="https://aus01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.uoguelph.ca%2Fccs&data=02%7C01%7Ctim.smith%40enject.com.au%7Ccf9ec594bf184584432208d75417bb4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070333245453842&sdata=nF02qvlZ743oatjUOu66mAPkpe3RIrXGpJUF%2BALgosA%3D&reserved=0" originalsrc="http://www.uoguelph.ca/ccs" shash="FoNgL6hXaGL2FJdenYYvDaldqlr+k69c1q0ATEeKbAHHsa3Az4kzreyExAqYVX0fDkLSlA/3CSr65aC3PeQ0h/luMy5OmcJQnslEbZg/YxEyiZbdFEQtfbGyIF+/HT9UDxIHqEGVIaXor4qhLWTkbKU4BZ1PyJ9NthpLijO91h8=" originalsrc="http://www.uoguelph.ca/ccs" shash="nRynZOtlsoTAWkbmTSxh+P2bd/2jUEloEHlaaZCY1PUg7Qv8+5D7xTBQO6upTOhrupPluTTb/fVHOoJEl2wTCO3EU7DqoVpVNnbLjKW2l9jJqh2FkL9i49o+JuNbKwRKVdKkAPPHWWScBjCDq7ObJMmsSyfGOyjUPzyn3YXiv3o="><span style="font-family:"Arial",sans-serif;color:blue">www.uoguelph.ca/ccs</span></a><span style="font-family:"Arial",sans-serif;color:#1F497D">
| @UofGCCS on Instagram, Twitter and Facebook<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><img border="0" width="187" height="100" style="width:1.9479in;height:1.0416in" id="Picture_x0020_10" alt="University of Guelph Cornerstone with Improve Life tagline" src="cid:image001.png@01D585CA.514D5C10"><o:p></o:p></p>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com">MLoraditch@heliontechnologies.com</a>>
<br>
<b>Sent:</b> Friday, October 18, 2019 3:07 PM<br>
<b>To:</b> Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca">lelio@uoguelph.ca</a>>; voyp list, cisco-voip (<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>) <<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>><br>
<b>Subject:</b> RE: UCCx and Jabber - compatible or not?<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">The problem is workers who have a deskphone and also need to use a softphone occasionally or vice-versa.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">An agent extension can only be programmed on one device in all of CUCM.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Previously the above situation could be handled by CIPC as extension mobility is supported.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Jabber does not and will not support extension mobility as a softphone.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">UCCX says that supporting an agent extension on multiple devices is extremely difficult to fix<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I can’t remember if you were in those sessions at Cisco Live with me or not but it was a fun little it’s not my problem scenario from the two BUs in some of the sessions asking how they were going to fix this.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Jabber CTI control is kosher and has no bearing on this issue.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td valign="top" style="padding:0in 0in 0in 0in">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="padding:0in 7.5pt 0in 0in">
<p class="MsoNormal"><span style="font-size:1.0pt"> <o:p></o:p></span></p>
</td>
<td style="padding:7.5pt 0in 7.5pt 7.5pt">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td valign="top" style="padding:0in 0in 0in 0in">
<p class="MsoNormal"><b><span style="color:#F3800B">Matthew Loraditch</span></b><b><span style="font-size:1.0pt;font-family:remialcxesans;color:white"></span><span style="color:#F3800B"><o:p></o:p></span></b></p>
</td>
</tr>
<tr>
<td valign="top" style="padding:0in 0in 0in 0in">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td valign="top" style="padding:0in 0in 0in 0in">
<p class="MsoNormal"><b><span style="color:gray">Sr. Network Engineer<o:p></o:p></span></b></p>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td valign="top" style="padding:0in 0in 0in 0in">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td valign="top" style="padding:7.5pt 0in 0in 0in">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td valign="top" style="padding:0in 0in 0in 0in">
<p class="MsoNormal"><span style="color:#F3800B">p:</span><span style="color:gray"> <a href="tel:443.541.1518" target="_blank"><strong><span style="font-family:"Calibri",sans-serif;color:gray;font-weight:normal;text-decoration:none">443.541.1518</span></strong></a><o:p></o:p></span></p>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td valign="top" style="padding:0in 0in 0in 0in">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td valign="top" style="padding:0in 0in 0in 0in">
<p class="MsoNormal"><span style="color:#F3800B">w:</span><span style="color:gray"> <a href="https://aus01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.heliontechnologies.com%2F&data=02%7C01%7Ctim.smith%40enject.com.au%7Ccf9ec594bf184584432208d75417bb4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070333245463837&sdata=HR4Wspti9%2But4lvyDNM2tp3JYi4ElN2L%2FnCgJ%2BxoEUQ%3D&reserved=0" originalsrc="http://www.heliontechnologies.com/" shash="mPsX7x20A/i4JW2WDapyO4ACX4TDB88gFdy67mAkfMRYbqtkAKFgHX9+2UmGG3p1WRWmn8ABgk+7y+GcPThKlcO5/Alxk1icVI1MuWg6Gm3gYZ7F2EydwYxuzThLbdLyxuP8xruxryE+dBzeiJ3ivf7wdQ3HifUYfabjJyYZ2Ms=" originalsrc="http://www.heliontechnologies.com/" shash="S2EvVEZdB0dkCHoRrVSqq3uhbXpLNIQSIbUOVaiSiU6nA72U6LXDR7mmrwP1rBN3Obl+gEDiIIKEB+ld8Me0wiilKqgMYbInP/fgjE8QvnT8YfhOpdlMumYo2ZyH5YjtLSua8mJQP2VSFP7/9c/AX0JaOVrC/EVxPVnhlQuW88A=" target="_blank"><strong><span style="font-family:"Calibri",sans-serif;color:gray;font-weight:normal;text-decoration:none">www.heliontechnologies.com</span></strong></a><o:p></o:p></span></p>
</td>
<td valign="top" style="padding:0in 0in 0in 0in">
<p class="MsoNormal"><span style="color:gray"> | <o:p></o:p></span></p>
</td>
<td valign="top" style="padding:0in 0in 0in 0in">
<p class="MsoNormal"><span style="color:#F3800B">e:</span><span style="color:gray"> <a href="mailto:MLoraditch@heliontechnologies.com" target="_blank"><strong><span style="font-family:"Calibri",sans-serif;color:gray;font-weight:normal;text-decoration:none">MLoraditch@heliontechnologies.com</span></strong></a><o:p></o:p></span></p>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td style="padding:0in 0in 0in 0in">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td valign="bottom" style="padding:0in 0in 0in 0in">
<p class="MsoNormal"><a href="https://aus01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.heliontechnologies.com%2F&data=02%7C01%7Ctim.smith%40enject.com.au%7Ccf9ec594bf184584432208d75417bb4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070333245463837&sdata=HR4Wspti9%2But4lvyDNM2tp3JYi4ElN2L%2FnCgJ%2BxoEUQ%3D&reserved=0" originalsrc="http://www.heliontechnologies.com/" shash="mPsX7x20A/i4JW2WDapyO4ACX4TDB88gFdy67mAkfMRYbqtkAKFgHX9+2UmGG3p1WRWmn8ABgk+7y+GcPThKlcO5/Alxk1icVI1MuWg6Gm3gYZ7F2EydwYxuzThLbdLyxuP8xruxryE+dBzeiJ3ivf7wdQ3HifUYfabjJyYZ2Ms=" originalsrc="http://www.heliontechnologies.com/" shash="sxmtTOhpyE+DLokNMJba6sO5Q3F2LqrLEVtG+ZKsotP5ydDcWQ8iqSNdHy7aDz0U1M9jtEGx4c+xrEE7XxaI81KBbXm0B83IC2CfUyzFmiO82sITnoPD3l8kMWQrYtUpaaBR/0dtqdNU7k0u19TSDATJX4g1TE6S65rI9p3cOIU=" target="_blank"><span style="font-size:1.0pt;text-decoration:none"><img border="0" width="300" height="75" style="width:3.125in;height:.7812in" id="Picture_x0020_6" alt="Helion Technologies" src="cid:image002.png@01D585CA.514D5C10"></span></a><span style="font-size:1.0pt"><o:p></o:p></span></p>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td valign="top" style="padding:0in 0in 0in 0in">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td valign="top" style="padding:0in 0in 0in 0in">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td valign="top" style="padding:7.5pt 0in 7.5pt 0in">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td valign="top" style="padding:0in 0in 0in 0in">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td valign="top" style="padding:0in 0in 0in 0in">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td valign="top" style="padding:0in 2.25pt 0in 0in">
<p class="MsoNormal" align="center" style="text-align:center"><a href="https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffacebook.com%2Fheliontech&data=02%7C01%7Ctim.smith%40enject.com.au%7Ccf9ec594bf184584432208d75417bb4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070333245473834&sdata=onl%2B7y3FYt%2FkPHBOQ7IiOGwfIi8gL3w4Lf7hsOtoaPc%3D&reserved=0" originalsrc="https://facebook.com/heliontech" shash="w97qnzgYID4GVzL4JYUyUx+JcVhpbWZnPqHXHAbWnT6/EQbSdPLUvc/bUUBLuPrQ8Etk3Asuh+0kO3yr8/T8R7DcUPbBFLzvRP9hPL2nRS4EaWO2/Y49igmem7ZAXI94uCep/FWzqA1XEzsLumXV/nIC/X3viEEFoUeaB3kXEI8=" originalsrc="https://facebook.com/heliontech" shash="b1I8WUhyF0576RmKaAdlnC1ahcVeSZQUxFphuoLGCT1gy7Z2zDQUOmHISPTg+hHOxK5pFh7Zq5ueXmocOXd6Bge9Rw6qiSS+zU4J68E5ng+ZCvl7ub1rypta9XhV08yxU4/4bdyUiEjFtVZwcj1CScZ2gv6+0nXlymyxS9h+G5U=" target="_blank"><span style="font-size:1.0pt;text-decoration:none"><img border="0" width="18" height="18" style="width:.1875in;height:.1875in" id="Picture_x0020_2" alt="Facebook" src="cid:image003.png@01D585CA.514D5C10"></span></a><span style="font-size:1.0pt"><o:p></o:p></span></p>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
<td valign="top" style="padding:0in 0in 0in 0in">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td valign="top" style="padding:0in 2.25pt 0in 0in">
<p class="MsoNormal" align="center" style="text-align:center"><a href="https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Fheliontech&data=02%7C01%7Ctim.smith%40enject.com.au%7Ccf9ec594bf184584432208d75417bb4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070333245483830&sdata=x5AWouwrX56sa9dOrX5nzUwbWCPU2CIeHajaTH6LW9w%3D&reserved=0" originalsrc="https://twitter.com/heliontech" shash="zCMp7b/SUl8pTYue8GTxw8gZHps0Fzb8YSkg1hDnG/tGlh5pmqCuekHrw8N8QiMzUA2+gKONTwtpGtOVBSXmyeT4VM3Ca4I2qKwuBxHavMHzJ/vK25+JeomXWBCSgmtUmyj3K6L1Rn7FVTSG+xXkjDyA+Fae1zhCv5TfZPgUnIU=" originalsrc="https://twitter.com/heliontech" shash="G0C9TkBNrMBolf3HNeNowvoNco5TkO5qWWz9vKWu4dJkJte/3QEPI6FDbbLM2ij3qmFci4luZGP/Jy0gS3KWV6th4Fj47WDRPpe7xmwF4rn6BXA8/4rtYsd4xVfr2mOTDF6moTsiDNQ1zl2rROWLD/MbLESQju9Ab3Zxn3EyFOw=" target="_blank"><span style="font-size:1.0pt;text-decoration:none"><img border="0" width="18" height="18" style="width:.1875in;height:.1875in" id="Picture_x0020_3" alt="Twitter" src="cid:image004.png@01D585CA.514D5C10"></span></a><span style="font-size:1.0pt"><o:p></o:p></span></p>
</td>
</tr>
</tbody>
</table>
</td>
<td valign="top" style="padding:0in 0in 0in 0in">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td valign="top" style="padding:0in 2.25pt 0in 0in">
<p class="MsoNormal" align="center" style="text-align:center"><a href="https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhelion-technologies&data=02%7C01%7Ctim.smith%40enject.com.au%7Ccf9ec594bf184584432208d75417bb4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070333245483830&sdata=oVpAUmOampqC17woSONqsMP2GwAP8WvFRFPcoIkVT7k%3D&reserved=0" originalsrc="https://www.linkedin.com/company/helion-technologies" shash="XFfjbj+gSrS/ADNr2jKgDsWJEzuqPIoCTm3X0CygVqlvWzI2py861k7L6p6jq3hUGpGOJ6NROV1KoAl0y+e1YyVUPBPPtefqJwMXeD5VFsLB3NOeXkRqbCWGyNRUEm+Ush3cFKlBXN43XGP2xifS0XK5yZV23+xk6xdGSFYhp2g=" originalsrc="https://www.linkedin.com/company/helion-technologies" shash="ikAg3SCmuG7RTXNqrR4L/CBG+z8zxzSnLpoeM1YoUHvwztpJdnr/Ms4Gh6d4K/wqOXmCb7GGdq37eDOM67BUkbajFRo57kPnfSJLpQDlENA5o6Ig7XhoSiCPoWYwGUxrOcVgQ/emggOQPYLXHanfNOLes5GCvI6EPO3icHaGuJo=" target="_blank"><span style="font-size:1.0pt;text-decoration:none"><img border="0" width="18" height="18" style="width:.1875in;height:.1875in" id="Picture_x0020_4" alt="LinkedIn" src="cid:image005.png@01D585CA.514D5C10"></span></a><span style="font-size:1.0pt"><o:p></o:p></span></p>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> cisco-voip <<a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a>>
<b>On Behalf Of </b>Lelio Fulgenzi<br>
<b>Sent:</b> Friday, October 18, 2019 2:55 PM<br>
<b>To:</b> voyp list, cisco-voip (<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>) <<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>><br>
<b>Subject:</b> [cisco-voip] UCCx and Jabber - compatible or not?<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I’ve heard all the rumblings with UCCx and Jabber. But I’m hoping someone can explain to me what exactly the problem is. From what I understand, there is not an actual incompatibility with UCCx and Jabber, just with some deployment methods
and some restrictions UCCx places on things.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><i>So, in simplest terms, if you have a desktop agent, with Jabber (4Win) running and only one (agent) extension and no other device has that extension, things work.<o:p></o:p></i></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I believe it’s when you try to do anything else other than this simple deployment that things go awry. Say, have both Jabber and a hard phone and log into your queue using a phone agent on the hard phone but want to use Jabber to answer.
Or you want Jabber to control your hard phone. Etc.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Can I get some ideas as to whether this is true and where people have seen trouble? And what is actually supported?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Lelio<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">---<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif">Lelio Fulgenzi, B.A.</span></b><span style="font-family:"Arial",sans-serif"> | Senior Analyst<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#333333">Computing and Communications Services</span><span style="font-family:"Arial",sans-serif"> | University of Guelph<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">519-824-4120 Ext. 56354 |
<a href="mailto:lelio@uoguelph.ca">lelio@uoguelph.ca</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><a href="https://aus01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.uoguelph.ca%2Fccs&data=02%7C01%7Ctim.smith%40enject.com.au%7Ccf9ec594bf184584432208d75417bb4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070333245493826&sdata=e52INRVXSEg6KOHT5%2FoF%2FJ%2FIOY%2BkZcTvbZrV1kO%2BHvE%3D&reserved=0" originalsrc="http://www.uoguelph.ca/ccs" shash="QJD5mazClQXxrCDiC4IapXC0MEClSmRpNsVDrt5jsnd5m9hZOXOyRyQRUVEBFeLNMg61lDnEYVPpBCmSWfJ4/jno0NPHqLFU271wKJxNd5CdbFMabSRCtDIs+ADMvTlh+gg37nWObE54ePFa7P1hFuI51O7TXfGdaeNX+tg8OyU=" originalsrc="http://www.uoguelph.ca/ccs" shash="ZSCNvgZUAJX7tOlexzub20PgjpwxFkWrWzdOcD/1J2aOVCAH0/95YH+BK/K8AMnkujn9JDFjwmWh+CN+23N0UpY1fsXv+C8g7AOVTm4fqSg+erZBwwTwuLwKrJkJyJXRT9WxaYfMJ1Vtba6zpRjfarfOJeY50RwafWU+BzBWq7s="><span style="font-family:"Arial",sans-serif;color:blue">www.uoguelph.ca/ccs</span></a><span style="font-family:"Arial",sans-serif;color:#1F497D">
| @UofGCCS on Instagram, Twitter and Facebook<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><img border="0" width="187" height="100" style="width:1.9479in;height:1.0416in" id="Picture_x0020_1" alt="University of Guelph Cornerstone with Improve Life tagline" src="cid:image001.png@01D585CA.514D5C10"><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
</div>
</div>
</blockquote>
</div>
</div>
</body>
</html>