<div dir="ltr">this is only being used on jabber to, in a sense log them in and out when they also use extmob on a desk phone with extmob also enabled with UCCx agent.<div><br></div><div>Scott</div><div><br></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Fri, Oct 18, 2019 at 11:07 PM Loren Hillukka <<a href="mailto:lchillukka@hotmail.com">lchillukka@hotmail.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div dir="auto">
That’s an interesting way to use the EM feature.
<div>But I have come to hate that logged out EM profile setting.
<div>One region was done a while back by a vendor that set that up on every phone. Whether the people used EM or not. Causes lots of problems when new support folks don’t remember that setting.... and always annoying with the extra steps to find what device
a particular extension is living on. And if someone moved phones, logged in to EM once to get their profile, then EM blips and they get logged out, they complain the phone looks different because they forgot they logged in weeks or months ago (that cluster
does not enforce a max logged in time for EM for many various business wants). And when cluster reboot happens the same story is repeated, as other users have come and gone or swapped phones. </div>
<div><br>
</div>
<div>It’s late. I’ll be done now. </div>
<div>Just be careful how you use EM logged out profile. <br>
<br>
<div dir="ltr">Loren</div>
<div dir="ltr"><br>
<blockquote type="cite">On Oct 18, 2019, at 11:18 PM, Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a>> wrote:<br>
<br>
</blockquote>
</div>
<blockquote type="cite">
<div dir="ltr"> So basically, you can’t “log in” via extension mobility, but the logged out profile is the one you end up using when you sign in?
<div><br>
</div>
<div>Interesting. <br>
<br>
<div id="gmail-m_-8296260194616509848AppleMailSignature" dir="ltr">
<p class="MsoNormal" style="margin:0in 0in 0.0001pt"><span style="background-color:rgba(255,255,255,0)"><i>-sent from mobile device-</i></span></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt"><span style="background-color:rgba(255,255,255,0)"><b><br>
</b></span></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt"><span style="background-color:rgba(255,255,255,0)"><b>Lelio Fulgenzi, B.A.</b> | Senior Analyst<u></u><u></u></span></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt"><span style="background-color:rgba(255,255,255,0)">Computing and Communications Services | University of Guelph<u></u><u></u></span></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt"><span style="background-color:rgba(255,255,255,0)">Room 037 Animal Science & Nutrition Bldg | <a dir="ltr">50
Stone Rd E | Guelph, ON | N1G 2W1</a><u></u><u></u></span></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt"><font color="#000000"><span style="background-color:rgba(255,255,255,0)"><a href="tel:519-824-4120;56354" dir="ltr" target="_blank">519-824-4120
Ext. 56354</a> | <a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a><u></u><u></u></span></font></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt"><span style="background-color:rgba(255,255,255,0)"> </span></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt"><font color="#000000"><span style="background-color:rgba(255,255,255,0)"><a href="http://www.uoguelph.ca/ccs" target="_blank">www.uoguelph.ca/ccs</a> | @UofGCCS on Instagram, Twitter and
Facebook<u></u><u></u></span></font></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt"><span style="background-color:rgba(255,255,255,0)"> </span></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt"><span style="background-color:rgba(255,255,255,0)"><img border="0" width="187" height="100" id="gmail-m_-8296260194616509848Picture_x0020_1" alt="University of Guelph Cornerstone with Improve Life tagline" action="http://null" title="null" style="width: 1.9479in; height: 1.0416in;"></span></p>
</div>
<div dir="ltr"><br>
On Oct 18, 2019, at 6:20 PM, Scott Voll <<a href="mailto:svoll.voip@gmail.com" target="_blank">svoll.voip@gmail.com</a>> wrote:<br>
<br>
</div>
<blockquote type="cite">
<div dir="ltr">
<div dir="ltr">OK, my counter part had an open ticket with TAC on using Jabber in an extension mobility environment, and gave us this work around. Seems to be working for us:
<div>***** Response *****</div>
<div>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif">
As we discussed, for Jabber side possibly the requirement is that the phone device is not assigned with an extension, which makes the issue with the UCC.
<br>
<br>
As tested in lab, I was able to assign an extension mobility profile the same way we can for a deskphone. Here below are the steps I took. Please let me know if you have any questions!
<br>
<br>
1. Created a new EM profile: <br>
CUCM >> Device >> Device Settings >> Device Profile >> Add New >> Device Profile Type: Cisco Unified Client Services Framework >> I used all default settings with the exception of the Login User ID – my test user ID “kivanov5”
<br>
<br>
2. Created a new CSF using default settings. Did not assign a line. I only assigned the test user for it as owner and selected the EM profile:
<br>
<img width="815" height="648" style="height: 6.75in; width: 8.491in;" border="0"> <br>
<br>
<img width="819" height="105" style="height: 1.091in; width: 8.533in;" border="0"><br>
<br>
<img width="492" height="164" style="height: 1.708in; width: 5.125in;" border="0"><br>
<br>
3. In the End User page I just selected the EM Profile </p>
<p class="MsoNormal" style="margin:0in 0in 12pt;font-size:11pt;font-family:Calibri,sans-serif">
<br>
<img width="653" height="342" style="height: 3.566in; width: 6.8in;" border="0"><br>
<br>
Using these settings above I was able to sign in Jabber with my test user and the softphone was just working. From End User perspective, I don’t think there would be a noticeable difference. When dialing another test user the caller ID was showing the extension
of the Extension Mobility profile. <br>
<br>
Try it and let me know if that may be working for you! </p>
<span style="font-size:11pt;font-family:Calibri,sans-serif">Kind regards,</span> <br>
</div>
</div>
<br>
<div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Fri, Oct 18, 2019 at 3:09 PM Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a>> wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div dir="auto">We’ve been using multi-line on Jabber for a bit. Actually, multi-shared-line (as a secondary dn). Works great as far as I can tell. Still no experience with UCCx though.
<div><br>
</div>
<div>I suspect, agent DN as primary, personal as secondary, vm configured for personal mailbox, would work great. </div>
<div><br>
</div>
<div>Of course, we’re using shred agent logins. Not sure how well that will work. </div>
<div><br>
</div>
<div>Lelio</div>
<div><br>
</div>
<div>P. S. One thing with shared multi line on Jabber... if someone puts a call on hold on the shared line, it appears on Jabber. On everyone’s Jabber. As far as I can tell. Need to do more investigation. <br>
<br>
<div id="gmail-m_-8296260194616509848gmail-m_-7455762279636553421AppleMailSignature" dir="ltr">
<p class="MsoNormal" style="margin:0in 0in 0.0001pt"><span style="background-color:rgba(255,255,255,0)"><i>-sent from mobile device-</i></span></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt"><span style="background-color:rgba(255,255,255,0)"><b><br>
</b></span></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt"><span style="background-color:rgba(255,255,255,0)"><b>Lelio Fulgenzi, B.A.</b> | Senior Analyst<u></u><u></u></span></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt"><span style="background-color:rgba(255,255,255,0)">Computing and Communications Services | University of Guelph<u></u><u></u></span></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt"><span style="background-color:rgba(255,255,255,0)">Room 037 Animal Science & Nutrition Bldg | <a dir="ltr">50 Stone Rd E | Guelph, ON | N1G 2W1</a><u></u><u></u></span></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt"><font color="#000000"><span style="background-color:rgba(255,255,255,0)"><a href="tel:519-824-4120;56354" dir="ltr" target="_blank">519-824-4120 Ext. 56354</a> | <a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a><u></u><u></u></span></font></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt"><span style="background-color:rgba(255,255,255,0)"> </span></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt"><font color="#000000"><span style="background-color:rgba(255,255,255,0)"><a href="http://www.uoguelph.ca/ccs" target="_blank">www.uoguelph.ca/ccs</a> | @UofGCCS on Instagram, Twitter and Facebook<u></u><u></u></span></font></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt"><span style="background-color:rgba(255,255,255,0)"> </span></p>
<p class="MsoNormal" style="margin:0in 0in 0.0001pt"><span style="background-color:rgba(255,255,255,0)"><img border="0" width="187" height="100" id="gmail-m_-8296260194616509848gmail-m_-7455762279636553421Picture_x0020_1" alt="University of Guelph Cornerstone with Improve Life tagline" action="http://null" title="null" style="width: 1.9479in; height: 1.0416in;"></span></p>
</div>
<div dir="ltr"><br>
On Oct 18, 2019, at 5:56 PM, Tim Smith <<a href="mailto:tim.smith@enject.com.au" target="_blank">tim.smith@enject.com.au</a>> wrote:<br>
<br>
</div>
<blockquote type="cite">
<div dir="ltr">
<div dir="ltr">
<div style="color:rgb(33,33,33);background-color:rgb(255,255,255);text-align:left" dir="ltr">
Is anyone doing multi line on Jabber yet?</div>
<div style="color:rgb(33,33,33);background-color:rgb(255,255,255);text-align:left" dir="ltr">
<br>
</div>
<div style="color:rgb(33,33,33);background-color:rgb(255,255,255);text-align:left" dir="ltr">
I’ve always thought dedicated UCCX line is best?</div>
<div style="color:rgb(33,33,33);background-color:rgb(255,255,255);text-align:left" dir="ltr">
Just have one on phone, different one on Jabber</div>
<div style="color:rgb(33,33,33);background-color:rgb(255,255,255);text-align:left" dir="ltr">
Login to wherever you want to answer calls</div>
<div style="color:rgb(33,33,33);background-color:rgb(255,255,255);text-align:left" dir="ltr">
It’s unlikely to be desk and softphone at same time (and if it is then use CTI instead)</div>
<div style="color:rgb(33,33,33);background-color:rgb(255,255,255);text-align:left" dir="ltr">
<br>
</div>
<div style="color:rgb(33,33,33);background-color:rgb(255,255,255);text-align:left" dir="ltr">
Dedicated line then gets rid of all the other UCCX line restrictions, and it doesn’t matter what this DN number is.</div>
<div style="color:rgb(33,33,33);background-color:rgb(255,255,255);text-align:left" dir="ltr">
<br>
</div>
<div style="color:rgb(33,33,33);background-color:rgb(255,255,255);text-align:left" dir="ltr">
Give them a personal DN if required.</div>
<div style="color:rgb(33,33,33);background-color:rgb(255,255,255);text-align:left" dir="ltr">
If it’s just a dedicated contact centre they may not even need a personal DN</div>
<div style="text-align:left" dir="ltr"><br>
</div>
<div id="gmail-m_-8296260194616509848gmail-m_-7455762279636553421ms-outlook-mobile-signature">Get <a href="https://aka.ms/o0ukef" target="_blank">
Outlook for iOS</a></div>
</div>
<hr style="display:inline-block;width:98%">
<div id="gmail-m_-8296260194616509848gmail-m_-7455762279636553421divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> cisco-voip <<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>>
on behalf of Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com" target="_blank">MLoraditch@heliontechnologies.com</a>><br>
<b>Sent:</b> Saturday, October 19, 2019 6:49:42 AM<br>
<b>To:</b> Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a>>; Johnson, Tim <<a href="mailto:johns10t@cmich.edu" target="_blank">johns10t@cmich.edu</a>>; voyp list, cisco-voip (<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>)
<<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
<b>Subject:</b> Re: [cisco-voip] UCCx and Jabber - compatible or not?</font>
<div> </div>
</div>
<div>
<div>
<p class="MsoNormal">Correct. CSF/TAB/TCT is to use Jabber as a softphone not deskphone control.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<div>
<div>
<table cellpadding="0" cellspacing="0" border="0" style="width:100%">
<tbody>
<tr style="font-size:0px">
<td align="left" style="vertical-align:top">
<table cellpadding="0" cellspacing="0" border="0" style="font-size:0px">
<tbody>
<tr style="font-size:0px">
<td style="padding:0px 10px 0px 0px"> </td>
<td align="left" style="padding:10px 0px 10px 10px;vertical-align:middle">
<table cellpadding="0" cellspacing="0" border="0" style="width:100%;font-size:0px">
<tbody>
<tr style="font-size:14.67px;color:rgb(243,128,11);font-style:normal;font-weight:700;white-space:nowrap">
<td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif">
Matthew Loraditch<span style="font-family:remialcxesans;font-size:1px;color:rgb(255,255,255);line-height:1px"></span></td>
</tr>
<tr style="font-size:0px">
<td align="left" style="vertical-align:top">
<table cellpadding="0" cellspacing="0" border="0" style="font-size:0px;color:rgb(128,128,128);font-style:normal;font-weight:700;white-space:nowrap">
<tbody>
<tr style="font-size:14.67px">
<td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif">
Sr. Network Engineer</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr style="font-size:0px">
<td align="left" style="vertical-align:top">
<table cellpadding="0" cellspacing="0" border="0" style="font-size:0px">
<tbody>
<tr style="font-size:0px">
<td align="left" style="padding:10px 0px 0px;vertical-align:top">
<table cellpadding="0" cellspacing="0" border="0" style="font-size:0px;color:rgb(128,128,128);font-style:normal;font-weight:400;white-space:nowrap">
<tbody>
<tr style="font-size:14.67px">
<td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif">
<span style="color:rgb(243,128,11)">p:</span> <a href="tel:443.541.1518" id="gmail-m_-8296260194616509848gmail-m_-7455762279636553421LPlnk689713" style="text-decoration:none;color:rgb(128,128,128)" target="_blank"><strong style="font-weight:400">443.541.1518</strong></a></td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr style="font-size:0px">
<td align="left" style="vertical-align:top">
<table cellpadding="0" cellspacing="0" border="0" style="font-size:0px;color:rgb(128,128,128);font-style:normal;font-weight:400;white-space:nowrap">
<tbody>
<tr style="font-size:14.67px">
<td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif">
<span style="color:rgb(243,128,11)">w:</span> <a href="https://aus01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.heliontechnologies.com%2F&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054076356&sdata=Z9FpQyNSJyY1mX6s9OfRMru87dbcNy7N%2B7%2FxituiIHM%3D&reserved=0" id="gmail-m_-8296260194616509848gmail-m_-7455762279636553421LPlnk689713" style="text-decoration:none;color:rgb(128,128,128)" target="_blank"><strong style="font-weight:400">www.heliontechnologies.com</strong></a></td>
<td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif">
| </td>
<td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif">
<span style="color:rgb(243,128,11)">e:</span> <a href="mailto:MLoraditch@heliontechnologies.com" id="gmail-m_-8296260194616509848gmail-m_-7455762279636553421LPlnk689713" style="text-decoration:none;color:rgb(128,128,128)" target="_blank"><strong style="font-weight:400">MLoraditch@heliontechnologies.com</strong></a></td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr style="font-size:0px">
<td align="left" style="vertical-align:middle">
<table cellpadding="0" cellspacing="0" border="0" style="font-size:0px;line-height:normal">
<tbody>
<tr style="font-size:0px">
<td align="left" style="vertical-align:bottom"><a href="https://aus01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.heliontechnologies.com%2F&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054076356&sdata=Z9FpQyNSJyY1mX6s9OfRMru87dbcNy7N%2B7%2FxituiIHM%3D&reserved=0" id="gmail-m_-8296260194616509848gmail-m_-7455762279636553421LPlnk689713" style="text-decoration:none" target="_blank"><img width="300" height="75" border="0" title="Helion Technologies" alt="Helion Technologies" style="width: 300px; min-width: 300px; max-width: 300px; height: 75px; min-height: 75px; max-height: 75px; font-size: 12px;"></a></td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr style="font-size:0px">
<td align="left" style="vertical-align:top">
<table cellpadding="0" cellspacing="0" border="0" style="width:100%;font-size:0px">
<tbody>
<tr style="font-size:0px">
<td align="left" style="vertical-align:top">
<table cellpadding="0" cellspacing="0" border="0" style="font-size:0px">
<tbody>
<tr style="font-size:0px">
<td align="left" style="padding:10px 0px;vertical-align:top">
<table cellpadding="0" cellspacing="0" border="0" style="font-size:0px">
<tbody>
<tr style="font-size:0px">
<td align="left" style="vertical-align:top">
<table cellpadding="0" cellspacing="0" border="0" style="width:100%;font-size:0px">
<tbody>
<tr style="font-size:0px">
<td align="left" style="vertical-align:top">
<table cellpadding="0" cellspacing="0" border="0" style="width:100%;font-size:0px;line-height:normal">
<tbody>
<tr style="font-size:0px">
<td align="center" style="padding:0px 3px 0px 0px;vertical-align:top"><a href="https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffacebook.com%2Fheliontech&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054086350&sdata=ihl6P1hJV0S1V5zLFcu7SOhpXavZfMSi2NKuqkfTqoE%3D&reserved=0" id="gmail-m_-8296260194616509848gmail-m_-7455762279636553421LPlnk689713" style="text-decoration:none" target="_blank"><img width="18" height="18" border="0" title="Facebook" alt="Facebook" style="width: 18px; min-width: 18px; max-width: 18px; height: 18px; min-height: 18px; max-height: 18px; font-size: 12px;"></a></td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
<td align="left" style="vertical-align:top">
<table cellpadding="0" cellspacing="0" border="0" style="width:100%;font-size:0px;line-height:normal">
<tbody>
<tr style="font-size:0px">
<td align="center" style="padding:0px 3px 0px 0px;vertical-align:top"><a href="https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Fheliontech&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054096345&sdata=tzqTJT6bCs1%2FbmXP4B69QOeRWdFAnaKrtDa1zlhnLbs%3D&reserved=0" id="gmail-m_-8296260194616509848gmail-m_-7455762279636553421LPlnk689713" style="text-decoration:none" target="_blank"><img width="18" height="18" border="0" title="Twitter" alt="Twitter" style="width: 18px; min-width: 18px; max-width: 18px; height: 18px; min-height: 18px; max-height: 18px; font-size: 12px;"></a></td>
</tr>
</tbody>
</table>
</td>
<td align="left" style="vertical-align:top">
<table cellpadding="0" cellspacing="0" border="0" style="width:100%;font-size:0px;line-height:normal">
<tbody>
<tr style="font-size:0px">
<td align="center" style="padding:0px 3px 0px 0px;vertical-align:top"><a href="https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhelion-technologies&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054106341&sdata=x0aglqnl03JPTjOv%2B6E%2Fg%2BRJqpll5ORXxzZM5ABSQzM%3D&reserved=0" id="gmail-m_-8296260194616509848gmail-m_-7455762279636553421LPlnk689713" style="text-decoration:none" target="_blank"><img width="18" height="18" border="0" title="LinkedIn" alt="LinkedIn" style="width: 18px; min-width: 18px; max-width: 18px; height: 18px; min-height: 18px; max-height: 18px; font-size: 12px;"></a></td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</div>
<div style="border-right:none;border-bottom:none;border-left:none;border-top:1pt solid rgb(225,225,225);padding:3pt 0in 0in">
<p class="MsoNormal"><b>From:</b> Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a>>
<br>
<b>Sent:</b> Friday, October 18, 2019 3:36 PM<br>
<b>To:</b> Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com" target="_blank">MLoraditch@heliontechnologies.com</a>>; Johnson, Tim <<a href="mailto:johns10t@cmich.edu" target="_blank">johns10t@cmich.edu</a>>; voyp list, cisco-voip (<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>)
<<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
<b>Subject:</b> RE: UCCx and Jabber - compatible or not?<u></u><u></u></p>
</div>
</div>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Ok, now you’re really freaking me out.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><i>You don’t need a CSF device to log in with Jabber?<u></u><u></u></i></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<div>
<p class="MsoNormal"><span style="font-family:Arial,sans-serif">---<u></u><u></u></span></p>
<p class="MsoNormal"><b><span style="font-family:Arial,sans-serif">Lelio Fulgenzi, B.A.</span></b><span style="font-family:Arial,sans-serif"> | Senior Analyst<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:Arial,sans-serif;color:rgb(51,51,51)">Computing and Communications Services</span><span style="font-family:Arial,sans-serif"> | University of Guelph<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:Arial,sans-serif">Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:Arial,sans-serif">519-824-4120 Ext. 56354 |
<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:Arial,sans-serif"><u></u> <u></u></span></p>
<p class="MsoNormal"><a href="https://aus01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.uoguelph.ca%2Fccs&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054106341&sdata=PhcXFnBrp298T0iw9JGAG8NCqnJBDqWOx2Cjvk4TYDQ%3D&reserved=0" target="_blank"><span style="font-family:Arial,sans-serif;color:blue">www.uoguelph.ca/ccs</span></a><span style="font-family:Arial,sans-serif;color:rgb(31,73,125)">
| @UofGCCS on Instagram, Twitter and Facebook<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:Arial,sans-serif"><u></u> <u></u></span></p>
<p class="MsoNormal"><img border="0" width="187" height="100" style="width: 1.9479in; height: 1.0416in;" id="gmail-m_-8296260194616509848gmail-m_-7455762279636553421Picture_x0020_21" alt="University of Guelph Cornerstone with Improve Life tagline"><u></u><u></u></p>
</div>
<p class="MsoNormal"><u></u> <u></u></p>
<div>
<div style="border-right:none;border-bottom:none;border-left:none;border-top:1pt solid rgb(225,225,225);padding:3pt 0in 0in">
<p class="MsoNormal"><b>From:</b> Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com" target="_blank">MLoraditch@heliontechnologies.com</a>>
<br>
<b>Sent:</b> Friday, October 18, 2019 3:32 PM<br>
<b>To:</b> Johnson, Tim <<a href="mailto:johns10t@cmich.edu" target="_blank">johns10t@cmich.edu</a>>; Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a>>; voyp list, cisco-voip (<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>)
<<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
<b>Subject:</b> RE: UCCx and Jabber - compatible or not?<u></u><u></u></p>
</div>
</div>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Yeah just don’t create one if you don’t like having them blank. You don’t need a CSF for deskphone control.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<div>
<div>
<table border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100%">
<tbody>
<tr>
<td valign="top" style="padding:0in">
<table border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="padding:0in 7.5pt 0in 0in">
<p class="MsoNormal"><span style="font-size:1pt"> <u></u><u></u></span></p>
</td>
<td style="padding:7.5pt 0in 7.5pt 7.5pt">
<table border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100%">
<tbody>
<tr>
<td valign="top" style="padding:0in">
<p class="MsoNormal"><b><span style="color:rgb(243,128,11)">Matthew Loraditch</span></b><b><span style="font-size:1pt;font-family:remialcxesans;color:white"></span><span style="color:rgb(243,128,11)"><u></u><u></u></span></b></p>
</td>
</tr>
<tr>
<td valign="top" style="padding:0in">
<table border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td valign="top" style="padding:0in">
<p class="MsoNormal"><b><span style="color:gray">Sr. Network Engineer<u></u><u></u></span></b></p>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td valign="top" style="padding:0in">
<table border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td valign="top" style="padding:7.5pt 0in 0in">
<table border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td valign="top" style="padding:0in">
<p class="MsoNormal"><span style="color:rgb(243,128,11)">p:</span><span style="color:gray"> <a href="tel:443.541.1518" target="_blank"><strong><span style="font-family:Calibri,sans-serif;color:gray;font-weight:normal;text-decoration:none">443.541.1518</span></strong></a><u></u><u></u></span></p>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td valign="top" style="padding:0in">
<table border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td valign="top" style="padding:0in">
<p class="MsoNormal"><span style="color:rgb(243,128,11)">w:</span><span style="color:gray"> <a href="https://aus01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.heliontechnologies.com%2F&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054116337&sdata=7EUEHGWriXP2R5%2F2IzpHdAOdOtbxrLySaJGxnVfmbEk%3D&reserved=0" target="_blank"><strong><span style="font-family:Calibri,sans-serif;color:gray;font-weight:normal;text-decoration:none">www.heliontechnologies.com</span></strong></a><u></u><u></u></span></p>
</td>
<td valign="top" style="padding:0in">
<p class="MsoNormal"><span style="color:gray"> | <u></u><u></u></span></p>
</td>
<td valign="top" style="padding:0in">
<p class="MsoNormal"><span style="color:rgb(243,128,11)">e:</span><span style="color:gray"> <a href="mailto:MLoraditch@heliontechnologies.com" target="_blank"><strong><span style="font-family:Calibri,sans-serif;color:gray;font-weight:normal;text-decoration:none">MLoraditch@heliontechnologies.com</span></strong></a><u></u><u></u></span></p>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td style="padding:0in">
<table border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td valign="bottom" style="padding:0in">
<p class="MsoNormal"><a href="https://aus01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.heliontechnologies.com%2F&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054126332&sdata=V7fjKbMA0mnRDx%2F6r%2Bu1a%2BPiURCJN%2Fp0JowCZr4%2BWwA%3D&reserved=0" target="_blank"><span style="font-size:1pt;text-decoration:none"><img border="0" width="300" height="75" style="width: 3.125in; height: 0.7812in;" id="gmail-m_-8296260194616509848gmail-m_-7455762279636553421_x0000_i1044" alt="Helion Technologies"></span></a><span style="font-size:1pt"><u></u><u></u></span></p>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td valign="top" style="padding:0in">
<table border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100%">
<tbody>
<tr>
<td valign="top" style="padding:0in">
<table border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td valign="top" style="padding:7.5pt 0in">
<table border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td valign="top" style="padding:0in">
<table border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100%">
<tbody>
<tr>
<td valign="top" style="padding:0in">
<table border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100%">
<tbody>
<tr>
<td valign="top" style="padding:0in 2.25pt 0in 0in">
<p class="MsoNormal" align="center" style="text-align:center"><a href="https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffacebook.com%2Fheliontech&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054126332&sdata=goL34oKHULMIbRXkp1Ip0k%2FuEg0G7jvKCSNdYPvLUa8%3D&reserved=0" target="_blank"><span style="font-size:1pt;text-decoration:none"><img border="0" width="18" height="18" style="width: 0.1875in; height: 0.1875in;" id="gmail-m_-8296260194616509848gmail-m_-7455762279636553421_x0000_i1043" alt="Facebook"></span></a><span style="font-size:1pt"><u></u><u></u></span></p>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
<td valign="top" style="padding:0in">
<table border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100%">
<tbody>
<tr>
<td valign="top" style="padding:0in 2.25pt 0in 0in">
<p class="MsoNormal" align="center" style="text-align:center"><a href="https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Fheliontech&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054136326&sdata=IdLciKxcHFFgc228oO1HfA35AEJH3cNvM5ygK%2BLTatw%3D&reserved=0" target="_blank"><span style="font-size:1pt;text-decoration:none"><img border="0" width="18" height="18" style="width: 0.1875in; height: 0.1875in;" id="gmail-m_-8296260194616509848gmail-m_-7455762279636553421_x0000_i1042" alt="Twitter"></span></a><span style="font-size:1pt"><u></u><u></u></span></p>
</td>
</tr>
</tbody>
</table>
</td>
<td valign="top" style="padding:0in">
<table border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100%">
<tbody>
<tr>
<td valign="top" style="padding:0in 2.25pt 0in 0in">
<p class="MsoNormal" align="center" style="text-align:center"><a href="https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhelion-technologies&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054146325&sdata=Hq2lSbvHfQYmKdXMDXuro7mS2XffuhiEr3bAQy%2FF1kg%3D&reserved=0" target="_blank"><span style="font-size:1pt;text-decoration:none"><img border="0" width="18" height="18" style="width: 0.1875in; height: 0.1875in;" id="gmail-m_-8296260194616509848gmail-m_-7455762279636553421_x0000_i1041" alt="LinkedIn"></span></a><span style="font-size:1pt"><u></u><u></u></span></p>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</div>
<div style="border-right:none;border-bottom:none;border-left:none;border-top:1pt solid rgb(225,225,225);padding:3pt 0in 0in">
<p class="MsoNormal"><b>From:</b> Johnson, Tim <<a href="mailto:johns10t@cmich.edu" target="_blank">johns10t@cmich.edu</a>>
<br>
<b>Sent:</b> Friday, October 18, 2019 3:30 PM<br>
<b>To:</b> Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a>>; Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com" target="_blank">MLoraditch@heliontechnologies.com</a>>; voyp list, cisco-voip (<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>)
<<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
<b>Subject:</b> RE: UCCx and Jabber - compatible or not?<u></u><u></u></p>
</div>
</div>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Yeah, just don’t have a CSF device assigned to that user. Or, if you do have a CSF device for that user, make sure their IPCC extension is not assigned to it.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<div>
<div style="border-right:none;border-bottom:none;border-left:none;border-top:1pt solid rgb(225,225,225);padding:3pt 0in 0in">
<p class="MsoNormal"><b>From:</b> cisco-voip <<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>>
<b>On Behalf Of </b>Lelio Fulgenzi<br>
<b>Sent:</b> Friday, October 18, 2019 3:30 PM<br>
<b>To:</b> Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com" target="_blank">MLoraditch@heliontechnologies.com</a>>; voyp list, cisco-voip (<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>) <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
<b>Subject:</b> Re: [cisco-voip] UCCx and Jabber - compatible or not?<u></u><u></u></p>
</div>
</div>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Interesting. Devices without DNs just freak me out!<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<div>
<p class="MsoNormal"><span style="font-family:Arial,sans-serif">---<u></u><u></u></span></p>
<p class="MsoNormal"><b><span style="font-family:Arial,sans-serif">Lelio Fulgenzi, B.A.</span></b><span style="font-family:Arial,sans-serif"> | Senior Analyst<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:Arial,sans-serif;color:rgb(51,51,51)">Computing and Communications Services</span><span style="font-family:Arial,sans-serif"> | University of Guelph<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:Arial,sans-serif">Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:Arial,sans-serif">519-824-4120 Ext. 56354 |
<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:Arial,sans-serif"><u></u> <u></u></span></p>
<p class="MsoNormal"><a href="https://aus01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.uoguelph.ca%2Fccs&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054146325&sdata=vwV7lJH1g2667IwErOqJdKvV97lJnQTbO56CPqVghqw%3D&reserved=0" target="_blank"><span style="font-family:Arial,sans-serif;color:blue">www.uoguelph.ca/ccs</span></a><span style="font-family:Arial,sans-serif;color:rgb(31,73,125)">
| @UofGCCS on Instagram, Twitter and Facebook<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:Arial,sans-serif"><u></u> <u></u></span></p>
<p class="MsoNormal"><img border="0" width="187" height="100" style="width: 1.9479in; height: 1.0416in;" id="gmail-m_-8296260194616509848gmail-m_-7455762279636553421Picture_x0020_16" alt="University of Guelph Cornerstone with Improve Life tagline"><u></u><u></u></p>
</div>
<p class="MsoNormal"><u></u> <u></u></p>
<div>
<div style="border-right:none;border-bottom:none;border-left:none;border-top:1pt solid rgb(225,225,225);padding:3pt 0in 0in">
<p class="MsoNormal"><b>From:</b> Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com" target="_blank">MLoraditch@heliontechnologies.com</a>>
<br>
<b>Sent:</b> Friday, October 18, 2019 3:28 PM<br>
<b>To:</b> Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a>>; voyp list, cisco-voip (<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>) <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
<b>Subject:</b> RE: UCCx and Jabber - compatible or not?<u></u><u></u></p>
</div>
</div>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Correct. If you have agents who want to use Jabber and have a hardphone DO NOT put their agent DN on any other device. If you search the DN in CUCM you need to see that DN associated to only a single device
<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<div>
<div>
<table border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100%">
<tbody>
<tr>
<td valign="top" style="padding:0in">
<table border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="padding:0in 7.5pt 0in 0in">
<p class="MsoNormal"><span style="font-size:1pt"> <u></u><u></u></span></p>
</td>
<td style="padding:7.5pt 0in 7.5pt 7.5pt">
<table border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100%">
<tbody>
<tr>
<td valign="top" style="padding:0in">
<p class="MsoNormal"><b><span style="color:rgb(243,128,11)">Matthew Loraditch</span></b><b><span style="font-size:1pt;font-family:remialcxesans;color:white"></span><span style="color:rgb(243,128,11)"><u></u><u></u></span></b></p>
</td>
</tr>
<tr>
<td valign="top" style="padding:0in">
<table border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td valign="top" style="padding:0in">
<p class="MsoNormal"><b><span style="color:gray">Sr. Network Engineer<u></u><u></u></span></b></p>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td valign="top" style="padding:0in">
<table border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td valign="top" style="padding:7.5pt 0in 0in">
<table border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td valign="top" style="padding:0in">
<p class="MsoNormal"><span style="color:rgb(243,128,11)">p:</span><span style="color:gray"> <a href="tel:443.541.1518" target="_blank"><strong><span style="font-family:Calibri,sans-serif;color:gray;font-weight:normal;text-decoration:none">443.541.1518</span></strong></a><u></u><u></u></span></p>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td valign="top" style="padding:0in">
<table border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td valign="top" style="padding:0in">
<p class="MsoNormal"><span style="color:rgb(243,128,11)">w:</span><span style="color:gray"> <a href="https://aus01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.heliontechnologies.com%2F&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054156320&sdata=l4rQaJdlyGnIFlcK00RAQf%2Fg3c6LD8i4icLeZgBUt9c%3D&reserved=0" target="_blank"><strong><span style="font-family:Calibri,sans-serif;color:gray;font-weight:normal;text-decoration:none">www.heliontechnologies.com</span></strong></a><u></u><u></u></span></p>
</td>
<td valign="top" style="padding:0in">
<p class="MsoNormal"><span style="color:gray"> | <u></u><u></u></span></p>
</td>
<td valign="top" style="padding:0in">
<p class="MsoNormal"><span style="color:rgb(243,128,11)">e:</span><span style="color:gray"> <a href="mailto:MLoraditch@heliontechnologies.com" target="_blank"><strong><span style="font-family:Calibri,sans-serif;color:gray;font-weight:normal;text-decoration:none">MLoraditch@heliontechnologies.com</span></strong></a><u></u><u></u></span></p>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td style="padding:0in">
<table border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td valign="bottom" style="padding:0in">
<p class="MsoNormal"><a href="https://aus01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.heliontechnologies.com%2F&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054166314&sdata=HHhH3mqicOFtzp0ZLOhBWsb1icRavIaGuwcsXC11Ej4%3D&reserved=0" target="_blank"><span style="font-size:1pt;text-decoration:none"><img border="0" width="300" height="75" style="width: 3.125in; height: 0.7812in;" id="gmail-m_-8296260194616509848gmail-m_-7455762279636553421_x0000_i1039" alt="Helion Technologies"></span></a><span style="font-size:1pt"><u></u><u></u></span></p>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td valign="top" style="padding:0in">
<table border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100%">
<tbody>
<tr>
<td valign="top" style="padding:0in">
<table border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td valign="top" style="padding:7.5pt 0in">
<table border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td valign="top" style="padding:0in">
<table border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100%">
<tbody>
<tr>
<td valign="top" style="padding:0in">
<table border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100%">
<tbody>
<tr>
<td valign="top" style="padding:0in 2.25pt 0in 0in">
<p class="MsoNormal" align="center" style="text-align:center"><a href="https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffacebook.com%2Fheliontech&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054176308&sdata=VGku3VwLtv7NjnjCKhS1DzUQZaA7K95HB2cdDw7%2FvcI%3D&reserved=0" target="_blank"><span style="font-size:1pt;text-decoration:none"><img border="0" width="18" height="18" style="width: 0.1875in; height: 0.1875in;" id="gmail-m_-8296260194616509848gmail-m_-7455762279636553421_x0000_i1038" alt="Facebook"></span></a><span style="font-size:1pt"><u></u><u></u></span></p>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
<td valign="top" style="padding:0in">
<table border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100%">
<tbody>
<tr>
<td valign="top" style="padding:0in 2.25pt 0in 0in">
<p class="MsoNormal" align="center" style="text-align:center"><a href="https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Fheliontech&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054176308&sdata=zDAXF826wJkthUN%2FXxZYJ%2BM6GT1mnMbdRfmK6Z0KdBw%3D&reserved=0" target="_blank"><span style="font-size:1pt;text-decoration:none"><img border="0" width="18" height="18" style="width: 0.1875in; height: 0.1875in;" id="gmail-m_-8296260194616509848gmail-m_-7455762279636553421_x0000_i1037" alt="Twitter"></span></a><span style="font-size:1pt"><u></u><u></u></span></p>
</td>
</tr>
</tbody>
</table>
</td>
<td valign="top" style="padding:0in">
<table border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100%">
<tbody>
<tr>
<td valign="top" style="padding:0in 2.25pt 0in 0in">
<p class="MsoNormal" align="center" style="text-align:center"><a href="https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhelion-technologies&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054186316&sdata=rQWs3Lhtxm%2BcupXwMiKlgrzNbW0xarDT%2BV23MjSe%2Blg%3D&reserved=0" target="_blank"><span style="font-size:1pt;text-decoration:none"><img border="0" width="18" height="18" style="width: 0.1875in; height: 0.1875in;" id="gmail-m_-8296260194616509848gmail-m_-7455762279636553421Picture_x0020_9" alt="LinkedIn"></span></a><span style="font-size:1pt"><u></u><u></u></span></p>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</div>
<div style="border-right:none;border-bottom:none;border-left:none;border-top:1pt solid rgb(225,225,225);padding:3pt 0in 0in">
<p class="MsoNormal"><b>From:</b> Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a>>
<br>
<b>Sent:</b> Friday, October 18, 2019 3:26 PM<br>
<b>To:</b> Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com" target="_blank">MLoraditch@heliontechnologies.com</a>>; voyp list, cisco-voip (<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>) <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
<b>Subject:</b> RE: UCCx and Jabber - compatible or not?<u></u><u></u></p>
</div>
</div>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><i>Yes jabber in deskphone control mode is ok. Jabber is not operating as a softphone in that mode and breaks no UCCX “rules”<u></u><u></u></i></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">In this case, do I have to make sure not to program a DN on Jabber?<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<div>
<p class="MsoNormal"><span style="font-family:Arial,sans-serif">---<u></u><u></u></span></p>
<p class="MsoNormal"><b><span style="font-family:Arial,sans-serif">Lelio Fulgenzi, B.A.</span></b><span style="font-family:Arial,sans-serif"> | Senior Analyst<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:Arial,sans-serif;color:rgb(51,51,51)">Computing and Communications Services</span><span style="font-family:Arial,sans-serif"> | University of Guelph<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:Arial,sans-serif">Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:Arial,sans-serif">519-824-4120 Ext. 56354 |
<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:Arial,sans-serif"><u></u> <u></u></span></p>
<p class="MsoNormal"><a href="https://aus01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.uoguelph.ca%2Fccs&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054196305&sdata=ZkXWBo1pz8UZVN%2Fe%2BtQJu%2BemBGgkm0djNsIrMnZSC64%3D&reserved=0" target="_blank"><span style="font-family:Arial,sans-serif;color:blue">www.uoguelph.ca/ccs</span></a><span style="font-family:Arial,sans-serif;color:rgb(31,73,125)">
| @UofGCCS on Instagram, Twitter and Facebook<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:Arial,sans-serif"><u></u> <u></u></span></p>
<p class="MsoNormal"><img border="0" width="187" height="100" style="width: 1.9479in; height: 1.0416in;" id="gmail-m_-8296260194616509848gmail-m_-7455762279636553421_x0000_i1035" alt="University of Guelph Cornerstone with Improve Life tagline"><u></u><u></u></p>
</div>
<p class="MsoNormal"><u></u> <u></u></p>
<div>
<div style="border-right:none;border-bottom:none;border-left:none;border-top:1pt solid rgb(225,225,225);padding:3pt 0in 0in">
<p class="MsoNormal"><b>From:</b> Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com" target="_blank">MLoraditch@heliontechnologies.com</a>>
<br>
<b>Sent:</b> Friday, October 18, 2019 3:24 PM<br>
<b>To:</b> Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a>>; voyp list, cisco-voip (<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>) <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
<b>Subject:</b> RE: UCCx and Jabber - compatible or not?<u></u><u></u></p>
</div>
</div>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">LOL<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Yes Historically you were good with the hardphone and CIPC b/c you can use ext. mobility on both to get you extension and from a UCCX perspective said extension was only on one device in CUCM.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Yes jabber in deskphone control mode is ok. Jabber is not operating as a softphone in that mode and breaks no UCCX “rules”<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<div>
<div>
<table border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100%">
<tbody>
<tr>
<td valign="top" style="padding:0in">
<table border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="padding:0in 7.5pt 0in 0in">
<p class="MsoNormal"><span style="font-size:1pt"> <u></u><u></u></span></p>
</td>
<td style="padding:7.5pt 0in 7.5pt 7.5pt">
<table border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100%">
<tbody>
<tr>
<td valign="top" style="padding:0in">
<p class="MsoNormal"><b><span style="color:rgb(243,128,11)">Matthew Loraditch</span></b><b><span style="font-size:1pt;font-family:remialcxesans;color:white"></span><span style="color:rgb(243,128,11)"><u></u><u></u></span></b></p>
</td>
</tr>
<tr>
<td valign="top" style="padding:0in">
<table border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td valign="top" style="padding:0in">
<p class="MsoNormal"><b><span style="color:gray">Sr. Network Engineer<u></u><u></u></span></b></p>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td valign="top" style="padding:0in">
<table border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td valign="top" style="padding:7.5pt 0in 0in">
<table border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td valign="top" style="padding:0in">
<p class="MsoNormal"><span style="color:rgb(243,128,11)">p:</span><span style="color:gray"> <a href="tel:443.541.1518" target="_blank"><strong><span style="font-family:Calibri,sans-serif;color:gray;font-weight:normal;text-decoration:none">443.541.1518</span></strong></a><u></u><u></u></span></p>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td valign="top" style="padding:0in">
<table border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td valign="top" style="padding:0in">
<p class="MsoNormal"><span style="color:rgb(243,128,11)">w:</span><span style="color:gray"> <a href="https://aus01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.heliontechnologies.com%2F&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054196305&sdata=6xLQcJxz2Xjn3a8pop2P0tIwF8iRdKrrfw7N6bApnzg%3D&reserved=0" target="_blank"><strong><span style="font-family:Calibri,sans-serif;color:gray;font-weight:normal;text-decoration:none">www.heliontechnologies.com</span></strong></a><u></u><u></u></span></p>
</td>
<td valign="top" style="padding:0in">
<p class="MsoNormal"><span style="color:gray"> | <u></u><u></u></span></p>
</td>
<td valign="top" style="padding:0in">
<p class="MsoNormal"><span style="color:rgb(243,128,11)">e:</span><span style="color:gray"> <a href="mailto:MLoraditch@heliontechnologies.com" target="_blank"><strong><span style="font-family:Calibri,sans-serif;color:gray;font-weight:normal;text-decoration:none">MLoraditch@heliontechnologies.com</span></strong></a><u></u><u></u></span></p>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td style="padding:0in">
<table border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td valign="bottom" style="padding:0in">
<p class="MsoNormal"><a href="https://aus01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.heliontechnologies.com%2F&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054206295&sdata=dW1NaQivigvNAxhZl%2Fg9Xwz2%2BtxMTfJ4ZIS3BE4k4e8%3D&reserved=0" target="_blank"><span style="font-size:1pt;text-decoration:none"><img border="0" width="300" height="75" style="width: 3.125in; height: 0.7812in;" id="gmail-m_-8296260194616509848gmail-m_-7455762279636553421Picture_x0020_11" alt="Helion Technologies"></span></a><span style="font-size:1pt"><u></u><u></u></span></p>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td valign="top" style="padding:0in">
<table border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100%">
<tbody>
<tr>
<td valign="top" style="padding:0in">
<table border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td valign="top" style="padding:7.5pt 0in">
<table border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td valign="top" style="padding:0in">
<table border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100%">
<tbody>
<tr>
<td valign="top" style="padding:0in">
<table border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100%">
<tbody>
<tr>
<td valign="top" style="padding:0in 2.25pt 0in 0in">
<p class="MsoNormal" align="center" style="text-align:center"><a href="https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffacebook.com%2Fheliontech&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054216292&sdata=dTAgvWU0LLMioHr%2FAJwpuC0Qzb9ZP7hVR%2FZwJZp8K74%3D&reserved=0" target="_blank"><span style="font-size:1pt;text-decoration:none"><img border="0" width="18" height="18" style="width: 0.1875in; height: 0.1875in;" id="gmail-m_-8296260194616509848gmail-m_-7455762279636553421Picture_x0020_7" alt="Facebook"></span></a><span style="font-size:1pt"><u></u><u></u></span></p>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
<td valign="top" style="padding:0in">
<table border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100%">
<tbody>
<tr>
<td valign="top" style="padding:0in 2.25pt 0in 0in">
<p class="MsoNormal" align="center" style="text-align:center"><a href="https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Fheliontech&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054226285&sdata=OdWHhxMNIhnk4eyKFjJrUkHpD7SW%2FzSTQfJB9gokeMM%3D&reserved=0" target="_blank"><span style="font-size:1pt;text-decoration:none"><img border="0" width="18" height="18" style="width: 0.1875in; height: 0.1875in;" id="gmail-m_-8296260194616509848gmail-m_-7455762279636553421Picture_x0020_8" alt="Twitter"></span></a><span style="font-size:1pt"><u></u><u></u></span></p>
</td>
</tr>
</tbody>
</table>
</td>
<td valign="top" style="padding:0in">
<table border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100%">
<tbody>
<tr>
<td valign="top" style="padding:0in 2.25pt 0in 0in">
<p class="MsoNormal" align="center" style="text-align:center"><a href="https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhelion-technologies&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054226285&sdata=JqtVLnZD7ZuttL0mxRZm%2FJNHs31CIaVacZ%2BZyzDT2T4%3D&reserved=0" target="_blank"><span style="font-size:1pt;text-decoration:none"><img border="0" width="18" height="18" style="width: 0.1875in; height: 0.1875in;" id="gmail-m_-8296260194616509848gmail-m_-7455762279636553421Picture_x0020_5" alt="LinkedIn"></span></a><span style="font-size:1pt"><u></u><u></u></span></p>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</div>
<div style="border-right:none;border-bottom:none;border-left:none;border-top:1pt solid rgb(225,225,225);padding:3pt 0in 0in">
<p class="MsoNormal"><b>From:</b> Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a>>
<br>
<b>Sent:</b> Friday, October 18, 2019 3:17 PM<br>
<b>To:</b> Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com" target="_blank">MLoraditch@heliontechnologies.com</a>>; voyp list, cisco-voip (<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>) <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
<b>Subject:</b> RE: UCCx and Jabber - compatible or not?<u></u><u></u></p>
</div>
</div>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Oh yeah – I remember that session. It was great. But not as good as the session where I raised my hand and asked when they were gonna get rid of that final cable from the room kit to the touch 10.
<span style="font-family:"Segoe UI Emoji",sans-serif">😉</span><u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">But, I digress.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">So, historically, are you saying then, that one could have a hardphone with an agent extension and use CIPC with extension mobility and activate that same agent extension on CIPC and things would work and it was supported?<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">From your last statement, “Jabber CTI control is kosher and has no bearing on this issue.” , are you implying I could install Jabber and modify the call settings to use the hard phone and it _<i>would</i>_ work?
<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<div>
<p class="MsoNormal"><span style="font-family:Arial,sans-serif">---<u></u><u></u></span></p>
<p class="MsoNormal"><b><span style="font-family:Arial,sans-serif">Lelio Fulgenzi, B.A.</span></b><span style="font-family:Arial,sans-serif"> | Senior Analyst<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:Arial,sans-serif;color:rgb(51,51,51)">Computing and Communications Services</span><span style="font-family:Arial,sans-serif"> | University of Guelph<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:Arial,sans-serif">Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:Arial,sans-serif">519-824-4120 Ext. 56354 |
<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:Arial,sans-serif"><u></u> <u></u></span></p>
<p class="MsoNormal"><a href="https://aus01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.uoguelph.ca%2Fccs&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054236283&sdata=C%2F64%2F0ZknPaK9%2BvEHiSY23r4YOy8SakeD4OkqNd0zCs%3D&reserved=0" target="_blank"><span style="font-family:Arial,sans-serif;color:blue">www.uoguelph.ca/ccs</span></a><span style="font-family:Arial,sans-serif;color:rgb(31,73,125)">
| @UofGCCS on Instagram, Twitter and Facebook<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:Arial,sans-serif"><u></u> <u></u></span></p>
<p class="MsoNormal"><img border="0" width="187" height="100" style="width: 1.9479in; height: 1.0416in;" id="gmail-m_-8296260194616509848gmail-m_-7455762279636553421Picture_x0020_10" alt="University of Guelph Cornerstone with Improve Life tagline"><u></u><u></u></p>
</div>
<p class="MsoNormal"><u></u> <u></u></p>
<div>
<div style="border-right:none;border-bottom:none;border-left:none;border-top:1pt solid rgb(225,225,225);padding:3pt 0in 0in">
<p class="MsoNormal"><b>From:</b> Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com" target="_blank">MLoraditch@heliontechnologies.com</a>>
<br>
<b>Sent:</b> Friday, October 18, 2019 3:07 PM<br>
<b>To:</b> Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a>>; voyp list, cisco-voip (<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>) <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
<b>Subject:</b> RE: UCCx and Jabber - compatible or not?<u></u><u></u></p>
</div>
</div>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">The problem is workers who have a deskphone and also need to use a softphone occasionally or vice-versa.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">An agent extension can only be programmed on one device in all of CUCM.
<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Previously the above situation could be handled by CIPC as extension mobility is supported.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Jabber does not and will not support extension mobility as a softphone.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">UCCX says that supporting an agent extension on multiple devices is extremely difficult to fix<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">I can’t remember if you were in those sessions at Cisco Live with me or not but it was a fun little it’s not my problem scenario from the two BUs in some of the sessions asking how they were going to fix this.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Jabber CTI control is kosher and has no bearing on this issue.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<div>
<div>
<table border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100%">
<tbody>
<tr>
<td valign="top" style="padding:0in">
<table border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="padding:0in 7.5pt 0in 0in">
<p class="MsoNormal"><span style="font-size:1pt"> <u></u><u></u></span></p>
</td>
<td style="padding:7.5pt 0in 7.5pt 7.5pt">
<table border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100%">
<tbody>
<tr>
<td valign="top" style="padding:0in">
<p class="MsoNormal"><b><span style="color:rgb(243,128,11)">Matthew Loraditch</span></b><b><span style="font-size:1pt;font-family:remialcxesans;color:white"></span><span style="color:rgb(243,128,11)"><u></u><u></u></span></b></p>
</td>
</tr>
<tr>
<td valign="top" style="padding:0in">
<table border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td valign="top" style="padding:0in">
<p class="MsoNormal"><b><span style="color:gray">Sr. Network Engineer<u></u><u></u></span></b></p>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td valign="top" style="padding:0in">
<table border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td valign="top" style="padding:7.5pt 0in 0in">
<table border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td valign="top" style="padding:0in">
<p class="MsoNormal"><span style="color:rgb(243,128,11)">p:</span><span style="color:gray"> <a href="tel:443.541.1518" target="_blank"><strong><span style="font-family:Calibri,sans-serif;color:gray;font-weight:normal;text-decoration:none">443.541.1518</span></strong></a><u></u><u></u></span></p>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td valign="top" style="padding:0in">
<table border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td valign="top" style="padding:0in">
<p class="MsoNormal"><span style="color:rgb(243,128,11)">w:</span><span style="color:gray"> <a href="https://aus01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.heliontechnologies.com%2F&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054246279&sdata=Re766JudLH6G83SFHHzqblcu5pU4ZtTaPBp5SaR07Ww%3D&reserved=0" target="_blank"><strong><span style="font-family:Calibri,sans-serif;color:gray;font-weight:normal;text-decoration:none">www.heliontechnologies.com</span></strong></a><u></u><u></u></span></p>
</td>
<td valign="top" style="padding:0in">
<p class="MsoNormal"><span style="color:gray"> | <u></u><u></u></span></p>
</td>
<td valign="top" style="padding:0in">
<p class="MsoNormal"><span style="color:rgb(243,128,11)">e:</span><span style="color:gray"> <a href="mailto:MLoraditch@heliontechnologies.com" target="_blank"><strong><span style="font-family:Calibri,sans-serif;color:gray;font-weight:normal;text-decoration:none">MLoraditch@heliontechnologies.com</span></strong></a><u></u><u></u></span></p>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td style="padding:0in">
<table border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td valign="bottom" style="padding:0in">
<p class="MsoNormal"><a href="https://aus01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.heliontechnologies.com%2F&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054256274&sdata=8nfdKoc97VtK9oKww9oh7Qhl1wWvUp7anZD6hDTR1Fs%3D&reserved=0" target="_blank"><span style="font-size:1pt;text-decoration:none"><img border="0" width="300" height="75" style="width: 3.125in; height: 0.7812in;" id="gmail-m_-8296260194616509848gmail-m_-7455762279636553421Picture_x0020_6" alt="Helion Technologies"></span></a><span style="font-size:1pt"><u></u><u></u></span></p>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td valign="top" style="padding:0in">
<table border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100%">
<tbody>
<tr>
<td valign="top" style="padding:0in">
<table border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td valign="top" style="padding:7.5pt 0in">
<table border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td valign="top" style="padding:0in">
<table border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100%">
<tbody>
<tr>
<td valign="top" style="padding:0in">
<table border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100%">
<tbody>
<tr>
<td valign="top" style="padding:0in 2.25pt 0in 0in">
<p class="MsoNormal" align="center" style="text-align:center"><a href="https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffacebook.com%2Fheliontech&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054256274&sdata=raPH4anDM7FoIab7pqEKi0D5i6LlS2JRM3VTbmObz7o%3D&reserved=0" target="_blank"><span style="font-size:1pt;text-decoration:none"><img border="0" width="18" height="18" style="width: 0.1875in; height: 0.1875in;" id="gmail-m_-8296260194616509848gmail-m_-7455762279636553421Picture_x0020_2" alt="Facebook"></span></a><span style="font-size:1pt"><u></u><u></u></span></p>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
<td valign="top" style="padding:0in">
<table border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100%">
<tbody>
<tr>
<td valign="top" style="padding:0in 2.25pt 0in 0in">
<p class="MsoNormal" align="center" style="text-align:center"><a href="https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Fheliontech&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054266268&sdata=Noj%2FQohdESnhahCwUfcSGUMoeBrfzvrBSSikLAoO37A%3D&reserved=0" target="_blank"><span style="font-size:1pt;text-decoration:none"><img border="0" width="18" height="18" style="width: 0.1875in; height: 0.1875in;" id="gmail-m_-8296260194616509848gmail-m_-7455762279636553421Picture_x0020_3" alt="Twitter"></span></a><span style="font-size:1pt"><u></u><u></u></span></p>
</td>
</tr>
</tbody>
</table>
</td>
<td valign="top" style="padding:0in">
<table border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100%">
<tbody>
<tr>
<td valign="top" style="padding:0in 2.25pt 0in 0in">
<p class="MsoNormal" align="center" style="text-align:center"><a href="https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhelion-technologies&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054276266&sdata=bq%2FdX9oV%2FcBvA5IchBchqOqz%2B8ic1N2L5iUWYxm67KI%3D&reserved=0" target="_blank"><span style="font-size:1pt;text-decoration:none"><img border="0" width="18" height="18" style="width: 0.1875in; height: 0.1875in;" id="gmail-m_-8296260194616509848gmail-m_-7455762279636553421Picture_x0020_4" alt="LinkedIn"></span></a><span style="font-size:1pt"><u></u><u></u></span></p>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</div>
<div style="border-right:none;border-bottom:none;border-left:none;border-top:1pt solid rgb(225,225,225);padding:3pt 0in 0in">
<p class="MsoNormal"><b>From:</b> cisco-voip <<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>>
<b>On Behalf Of </b>Lelio Fulgenzi<br>
<b>Sent:</b> Friday, October 18, 2019 2:55 PM<br>
<b>To:</b> voyp list, cisco-voip (<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>) <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
<b>Subject:</b> [cisco-voip] UCCx and Jabber - compatible or not?<u></u><u></u></p>
</div>
</div>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">I’ve heard all the rumblings with UCCx and Jabber. But I’m hoping someone can explain to me what exactly the problem is. From what I understand, there is not an actual incompatibility with UCCx and Jabber, just with some deployment methods
and some restrictions UCCx places on things.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><i>So, in simplest terms, if you have a desktop agent, with Jabber (4Win) running and only one (agent) extension and no other device has that extension, things work.<u></u><u></u></i></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">I believe it’s when you try to do anything else other than this simple deployment that things go awry. Say, have both Jabber and a hard phone and log into your queue using a phone agent on the hard phone but want to use Jabber to answer.
Or you want Jabber to control your hard phone. Etc.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Can I get some ideas as to whether this is true and where people have seen trouble? And what is actually supported?<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Lelio<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><span style="font-family:Arial,sans-serif">---<u></u><u></u></span></p>
<p class="MsoNormal"><b><span style="font-family:Arial,sans-serif">Lelio Fulgenzi, B.A.</span></b><span style="font-family:Arial,sans-serif"> | Senior Analyst<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:Arial,sans-serif;color:rgb(51,51,51)">Computing and Communications Services</span><span style="font-family:Arial,sans-serif"> | University of Guelph<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:Arial,sans-serif">Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:Arial,sans-serif">519-824-4120 Ext. 56354 |
<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:Arial,sans-serif"><u></u> <u></u></span></p>
<p class="MsoNormal"><a href="https://aus01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.uoguelph.ca%2Fccs&data=02%7C01%7Ctim.smith%40enject.com.au%7C36164efad6d943b6ccb208d754045e4a%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637070250054276266&sdata=gKfcziwearGas2I2Xy2fWo69bP%2FaKQFfUr%2BqC%2FdiuPA%3D&reserved=0" target="_blank"><span style="font-family:Arial,sans-serif;color:blue">www.uoguelph.ca/ccs</span></a><span style="font-family:Arial,sans-serif;color:rgb(31,73,125)">
| @UofGCCS on Instagram, Twitter and Facebook<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:Arial,sans-serif"><u></u> <u></u></span></p>
<p class="MsoNormal"><img border="0" width="187" height="100" style="width: 1.9479in; height: 1.0416in;" id="gmail-m_-8296260194616509848gmail-m_-7455762279636553421Picture_x0020_1" alt="University of Guelph Cornerstone with Improve Life tagline"><u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
</div>
</div>
</div>
</blockquote>
</div>
</div>
_______________________________________________<br>
cisco-voip mailing list<br>
<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<a href="https://puck.nether.net/mailman/listinfo/cisco-voip" rel="noreferrer" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><br>
</blockquote>
</div>
</div>
</blockquote>
<blockquote type="cite">
<div dir="ltr"><tac-1.png></div>
</blockquote>
<blockquote type="cite">
<div dir="ltr"><tac-2.png></div>
</blockquote>
<blockquote type="cite">
<div dir="ltr"><tac-4.png></div>
</blockquote>
<blockquote type="cite">
<div dir="ltr"><tac-3.png></div>
</blockquote>
</div>
<span>_______________________________________________</span><br>
<span>cisco-voip mailing list</span><br>
<span><a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a></span><br>
<span><a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a></span><br>
</div>
</blockquote>
</div>
</div>
</div>
</blockquote></div>