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<div dir="ltr">I would do a few things things;
<div><br>
</div>
<div>- utils NTP status (replace any NTP server higher than stratum 3). Cisco says stratum 3 or lower is where you need to be; while stratum 5 isn’t incredibly high, it may be just a little too high.</div>
<div><br>
</div>
<div>I’m not a fan of using fqdns for NTP servers, try to use IP addresses and while I’d prefer you use an internal NTP server (to your network) that references external NTP sources, directly specifying external NTP servers on a UC server is better than having
an unreliably high stratum. Use “utils NTP server”... list, add and delete to manipulate.</div>
<div><br>
</div>
<div>- Next, on both CUC servers, after you get NTP straightened out, from the CLI (primary then HA), issue “utils service restart Cisco Tomcat”. Wait about 20 after the primary, then do the HA.</div>
<div><br>
</div>
<div>After about 20 minutes from when you restarted the tomcat service on the HA, do “utils dbreplication runtimestate” from the CLI of the primary. If you still don’t have “(2) setup complete” for both nodes, you’ll probably need to manually reset cluster
replication.</div>
<div><br>
</div>
<div>To do that, perform the following in order specified (all from the respective CLIs;</div>
<div><br>
</div>
<div>
<p class="p1" style="margin: 0px; font-stretch: normal; line-height: normal; caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); -webkit-text-size-adjust: auto;">
<span class="s1">1.) “utils dbreplication stop all” (only on the primary server)</span></p>
<p class="p1" style="margin: 0px; font-stretch: normal; line-height: normal; caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); -webkit-text-size-adjust: auto;">
<span class="s1">2.) “utils dbreplication dropadmindb” (first on the HA server, then the primary server)</span></p>
<p class="p1" style="margin: 0px; font-stretch: normal; line-height: normal; caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); -webkit-text-size-adjust: auto;">
<span class="s1">3.) “utils dbreplication reset all” (only on the primary server)</span></p>
<p class="p1" style="margin: 0px; font-stretch: normal; line-height: normal; caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); -webkit-text-size-adjust: auto;">
<span class="s1"><br>
</span></p>
<p class="p1" style="margin: 0px; font-stretch: normal; line-height: normal; caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); -webkit-text-size-adjust: auto;">
<span class="s1">This process overall could take an hour or more, so be patient.</span></p>
<p class="p1" style="margin: 0px; font-stretch: normal; line-height: normal; caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); -webkit-text-size-adjust: auto;">
<span class="s1"><br>
</span></p>
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<span class="s1">Afterwards, try “utils dbreplication runtimestate” from the CLI of the primary server and see what you get, you should see “(2) Setup Complete” on both nodes.</span></p>
<p class="p1" style="margin: 0px; font-stretch: normal; line-height: normal; caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); -webkit-text-size-adjust: auto;">
<span class="s1"><br>
</span></p>
<p class="p1" style="margin: 0px; font-stretch: normal; line-height: normal; caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); -webkit-text-size-adjust: auto;">
<span class="s1">If you do, then run “show CUC cluster status” on the CLI of the primary server, and verify the primary server is the Unity Connection DB primary. Alternatively, go to “Tools > Cluster” under Unity Connection Servicability in the Web Admin GUI
and make sure the primary server, is the Unity Connection DB primary.</span></p>
<p class="p1" style="margin: 0px; font-stretch: normal; line-height: normal; caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); -webkit-text-size-adjust: auto;">
<span class="s1"><br>
</span></p>
<p class="p1" style="margin: 0px; font-stretch: normal; line-height: normal; caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); -webkit-text-size-adjust: auto;">
If you still don’t have “(2) Setup Complete” for both nodes, I’d call Cisco TAC and get a case going.</p>
</div>
<div><br>
</div>
<div>Thanks,</div>
<div><br>
</div>
<div>Ryan</div>
<div>
<div dir="ltr"><br>
<blockquote type="cite">On Nov 25, 2019, at 20:43, Jinto Alakkal Kunjumon <jalakkal@uoguelph.ca> wrote:<br>
<br>
</blockquote>
</div>
<blockquote type="cite">
<div dir="ltr">
<div>
<div>
<div style="direction: ltr;">Hi Naray,</div>
<div><br>
</div>
<div style="direction: ltr;">In addition you may also verify below</div>
<div><br>
</div>
<div><br>
</div>
<div style="direction: ltr;">1. “Cisco DB, A Cisco DB Replicator, Cisco Database layer Monitor” these services should be running.</div>
<div><br>
</div>
<div style="direction: ltr;">2. Informix database also rely heavily on DNS, if you have DNS configured both forward and reverse DNS lookup should work.</div>
<div><br>
</div>
<div><br>
</div>
<div style="direction: ltr;">Thanks!</div>
<div style="direction: ltr;">Jinto.</div>
<div><br>
</div>
<div><br>
</div>
</div>
<div><br>
</div>
<div class="ms-outlook-ios-signature">Get <a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fo0ukef&data=02%7C01%7C%7Cc01f4349e05a4018a47c08d772121a47%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637103294378440292&sdata=ESCQ7t%2Fcten55ioK5H%2Bp5%2BzUSwzovyryfDcH7MKVV7o%3D&reserved=0" originalsrc="https://aka.ms/o0ukef" shash="o02IghK+Cex8rLAqN1HsZyRb22Vpk2rMYq/+dwBStjiUSsNIKSKPPmrZC+VjxfvAAoqwsJEn8zmHH01LSpG1M9rTQmF6fxw87XTJj2ngvWon6Yc5/mjT8pGwVjwQr585jBgype9DP3UuCk+Wq1RfvnWL/FXGMvxGQCix9WUtDGs=">
Outlook for iOS</a></div>
</div>
<hr style="display:inline-block;width:98%" tabindex="-1">
<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> cisco-voip <cisco-voip-bounces@puck.nether.net> on behalf of naresh rathore <nareh84@hotmail.com><br>
<b>Sent:</b> Monday, November 25, 2019 8:29:56 PM<br>
<b>To:</b> Ryan Huff <ryanhuff@outlook.com><br>
<b>Cc:</b> cisco-voip@puck.nether.net <cisco-voip@puck.nether.net><br>
<b>Subject:</b> Re: [cisco-voip] unityconnection db replication issue</font>
<div> </div>
</div>
<div dir="ltr">
<div style="font-family:Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
hi Ryan</div>
<div style="font-family:Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<br>
</div>
<div style="font-family:Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<br>
</div>
<div style="font-family:Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<br>
</div>
<div style="font-family:Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
following is the output</div>
<div style="font-family:Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<br>
</div>
<div style="font-family:Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<br>
</div>
<div style="font-family:Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<span>admin:utils diagnose test<br>
</span>
<div><br>
</div>
<div>Log file: platform/log/diag1.log<br>
</div>
<div><br>
</div>
<div>Starting diagnostic test(s)<br>
</div>
<div>===========================<br>
</div>
<div>test - disk_space : Passed (available: 17668 MB, used: 10920 MB)<br>
</div>
<div>skip - disk_files : This module must be run directly and off hours<br>
</div>
<div>test - service_manager : Passed<br>
</div>
<div>test - tomcat : Passed<br>
</div>
<div>test - tomcat_deadlocks : Passed<br>
</div>
<div>test - tomcat_keystore : Passed<br>
</div>
<div>test - tomcat_connectors : Passed<br>
</div>
<div>test - tomcat_threads : Passed<br>
</div>
<div>test - tomcat_memory : Passed<br>
</div>
<div>test - tomcat_sessions : Failed - The following web applications have an unusually large number of active sessions: vmrest. Please collect all of the Tomcat logs for root cause analysis: file get activelog tomcat/logs/*<br>
</div>
<div>skip - tomcat_heapdump : This module must be run directly and off hours<br>
</div>
<div>test - validate_network : Passed<br>
</div>
<div>test - raid : Passed<br>
</div>
<div>test - system_info : Passed (Collected system information in diagnostic log)<br>
</div>
<div>test - ntp_reachability : Passed<br>
</div>
<div>test - ntp_clock_drift : Passed<br>
</div>
<div>test - ntp_stratum : Failed<br>
</div>
<div>The reference NTP server is a stratum 5 clock.<br>
</div>
<div>NTP servers with stratum 5 or worse clocks are deemed unreliable.<br>
</div>
<div>Please consider using an NTP server with better stratum level.<br>
</div>
<div><br>
</div>
<div>Please use OS Admin GUI to add/delete NTP servers.<br>
</div>
<div><br>
</div>
<div>skip - sdl_fragmentation : This module must be run directly and off hours<br>
</div>
<div>skip - sdi_fragmentation : This module must be run directly and off hours<br>
</div>
<div><br>
</div>
<div>Diagnostics Completed<br>
</div>
<div><br>
</div>
<div><br>
</div>
<div> The final output will be in Log file: platform/log/diag1.log<br>
</div>
<div><br>
</div>
<div><br>
</div>
<div> Please use 'file view activelog platform/log/diag1.log' command to see the output<br>
</div>
<div><br>
</div>
<div>admin:<br>
</div>
<span></span><br>
</div>
<div style="font-family:Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<br>
</div>
<div style="font-family:Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
Regards</div>
<div style="font-family:Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<br>
</div>
<div style="font-family:Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<br>
</div>
<div style="font-family:Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
Naray</div>
<div>
<div id="x_appendonsend"></div>
<div style="font-family:Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<br>
</div>
<hr tabindex="-1" style="display:inline-block; width:98%">
<div id="x_divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" color="#000000" style="font-size:11pt"><b>From:</b> Ryan Huff <ryanhuff@outlook.com><br>
<b>Sent:</b> Tuesday, November 26, 2019 6:27 AM<br>
<b>To:</b> naresh rathore <nareh84@hotmail.com><br>
<b>Cc:</b> cisco-voip@puck.nether.net <cisco-voip@puck.nether.net><br>
<b>Subject:</b> Re: [cisco-voip] unityconnection db replication issue</font>
<div> </div>
</div>
<div dir="auto">Run “ utils diagnose test “ from the primary CLI; everything pass?<br>
<br>
<div dir="ltr">Sent from my iPhone</div>
<div dir="ltr"><br>
<blockquote type="cite">On Nov 25, 2019, at 20:11, naresh rathore <nareh84@hotmail.com> wrote:<br>
<br>
</blockquote>
</div>
<blockquote type="cite">
<div dir="ltr">
<div style="font-family:Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
hi,</div>
<div style="font-family:Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<br>
</div>
<div style="font-family:Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<br>
</div>
<div style="font-family:Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
unityconnection version is <span style="color:rgb(255,255,255); font-family:Verdana; font-size:12px; font-weight:700; background-color:rgb(47,102,129); display:inline!important">Version 11.5.1.14900-11 <span style="color:rgb(0,0,0); font-family:Calibri,Helvetica,sans-serif; font-size:16px; font-weight:400; background-color:rgb(255,255,255); display:inline!important">.
I am currently facing db replication issue. following is the output of utils dbreplication status and runtimestate.</span></span></div>
<div style="font-family:Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<span style="color:rgb(255,255,255); font-family:Verdana; font-size:12px; font-weight:700; background-color:rgb(47,102,129); display:inline!important"><span style="color:rgb(0,0,0); font-family:Calibri,Helvetica,sans-serif; font-size:16px; font-weight:400; background-color:rgb(255,255,255); display:inline!important"><br>
</span></span></div>
<div style="font-family:Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<span style="color:rgb(255,255,255); font-family:Verdana; font-size:12px; font-weight:700; background-color:rgb(47,102,129); display:inline!important"><span style="color:rgb(0,0,0); font-family:Calibri,Helvetica,sans-serif; font-size:16px; font-weight:400; background-color:rgb(255,255,255); display:inline!important"><span>admin:utils
dbreplication status<br>
</span>
<div><br>
</div>
<div>connect to rapcucon01_ccm11_5_1_14900_11 failed<br>
</div>
<div>Enterprise Replication not active (62)<br>
</div>
<div>command failed -- unable to connect to server specified (5)<br>
</div>
<div><br>
</div>
<div>Replication status check is now running in background.<br>
</div>
<div>Use command 'utils dbreplication runtimestate' to check its progress<br>
</div>
<div><br>
</div>
<div>The final output will be in file cm/trace/dbl/sdi/ReplicationStatus.2019_11_26_11_31_03.out<br>
</div>
<div><br>
</div>
<div>Please use "file view activelog cm/trace/dbl/sdi/ReplicationStatus.2019_11_26_11_31_03.out " command to see the output<br>
</div>
<div>admin:utils dbreplication runtimestate<br>
</div>
<div><br>
</div>
<div>Server Time: Tue Nov 26 11:36:38 AEDT 2019<br>
</div>
<div><br>
</div>
<div>Cluster Replication State: dbmonpreflightcheck file is found locally, please check again in few minutes...<br>
</div>
<div><br>
</div>
<div>DB Version: ccm11_5_1_14900_11<br>
</div>
<div><br>
</div>
<div>Repltimeout set to: 300s<br>
</div>
<div>PROCESS option set to: 1<br>
</div>
<div><br>
</div>
<div><br>
</div>
<div>Cluster Detailed View from RAPCUCON01 (2 Servers):<br>
</div>
<div><br>
</div>
<div> PING DB/RPC/ REPL. Replication REPLICATION SETUP<br>
</div>
<div>SERVER-NAME IP ADDRESS (msec) DbMon? QUEUE Group ID (RTMT) & Details<br>
</div>
<div>----------- ---------- ------ ------- ----- ----------- ------------------<br>
</div>
<div>RAPCUCON02 10.163.72.111 0.133 Y/Y/Y -- (-) (-) Replication Not Setup<br>
</div>
<span>RAPCUCON01 10.163.72.110 0.021 Y/Y/Y -- (-) (-) Replication Not Setup</span><br>
</span></span></div>
<div style="font-family:Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<span style="color:rgb(255,255,255); font-family:Verdana; font-size:12px; font-weight:700; background-color:rgb(47,102,129); display:inline!important"><span style="color:rgb(0,0,0); font-family:Calibri,Helvetica,sans-serif; font-size:16px; font-weight:400; background-color:rgb(255,255,255); display:inline!important"><span><br>
</span></span></span></div>
<div style="font-family:Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<span style="color:rgb(255,255,255); font-family:Verdana; font-size:12px; font-weight:700; background-color:rgb(47,102,129); display:inline!important"><span style="color:rgb(0,0,0); font-family:Calibri,Helvetica,sans-serif; font-size:16px; font-weight:400; background-color:rgb(255,255,255); display:inline!important"><span><br>
</span></span></span></div>
<div style="font-family:Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<span style="color:rgb(255,255,255); font-family:Verdana; font-size:12px; font-weight:700; background-color:rgb(47,102,129); display:inline!important"><span style="color:rgb(0,0,0); font-family:Calibri,Helvetica,sans-serif; font-size:16px; font-weight:400; background-color:rgb(255,255,255); display:inline!important"><span><br>
</span></span></span></div>
<div style="font-family:Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<span style="color:rgb(255,255,255); font-family:Verdana; font-size:12px; font-weight:700; background-color:rgb(47,102,129); display:inline!important"><span style="color:rgb(0,0,0); font-family:Calibri,Helvetica,sans-serif; font-size:16px; font-weight:400; background-color:rgb(255,255,255); display:inline!important"><span>on
RTMT, i can see following message</span></span></span></div>
<div style="font-family:Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<span style="color:rgb(255,255,255); font-family:Verdana; font-size:12px; font-weight:700; background-color:rgb(47,102,129); display:inline!important"><span style="color:rgb(0,0,0); font-family:Calibri,Helvetica,sans-serif; font-size:16px; font-weight:400; background-color:rgb(255,255,255); display:inline!important"><span>On
Tue Nov 26 11:41:19 AEDT 2019; alert DBReplicationFailure has occured. Counter Replicate_State of Number of Replicates Created and State of Replication(ReplicateCount) on node RAPCUCON01 has state value of 4. ReasonCode: Replication Setup did not succeed.<br>
</span></span></span></div>
<div style="font-family:Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<span style="color:rgb(255,255,255); font-family:Verdana; font-size:12px; font-weight:700; background-color:rgb(47,102,129); display:inline!important"><span style="color:rgb(0,0,0); font-family:Calibri,Helvetica,sans-serif; font-size:16px; font-weight:400; background-color:rgb(255,255,255); display:inline!important"><span><br>
</span></span></span></div>
<div style="font-family:Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<span style="color:rgb(255,255,255); font-family:Verdana; font-size:12px; font-weight:700; background-color:rgb(47,102,129); display:inline!important"><span style="color:rgb(0,0,0); font-family:Calibri,Helvetica,sans-serif; font-size:16px; font-weight:400; background-color:rgb(255,255,255); display:inline!important"><span><br>
</span></span></span></div>
<div style="font-family:Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<span style="color:rgb(255,255,255); font-family:Verdana; font-size:12px; font-weight:700; background-color:rgb(47,102,129); display:inline!important"><span style="color:rgb(0,0,0); font-family:Calibri,Helvetica,sans-serif; font-size:16px; font-weight:400; background-color:rgb(255,255,255); display:inline!important"><span><br>
</span></span></span></div>
<div style="font-family:Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<span style="color:rgb(255,255,255); font-family:Verdana; font-size:12px; font-weight:700; background-color:rgb(47,102,129); display:inline!important"><span style="color:rgb(0,0,0); font-family:Calibri,Helvetica,sans-serif; font-size:16px; font-weight:400; background-color:rgb(255,255,255); display:inline!important"><span>I
am able to ping between the two, both unity connection are on the same subnet and there is no firewall in between.</span></span></span></div>
<div style="font-family:Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<span style="color:rgb(255,255,255); font-family:Verdana; font-size:12px; font-weight:700; background-color:rgb(47,102,129); display:inline!important"><span style="color:rgb(0,0,0); font-family:Calibri,Helvetica,sans-serif; font-size:16px; font-weight:400; background-color:rgb(255,255,255); display:inline!important"><span><br>
</span></span></span></div>
<div style="font-family:Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<span style="color:rgb(255,255,255); font-family:Verdana; font-size:12px; font-weight:700; background-color:rgb(47,102,129); display:inline!important"><span style="color:rgb(0,0,0); font-family:Calibri,Helvetica,sans-serif; font-size:16px; font-weight:400; background-color:rgb(255,255,255); display:inline!important"><span><br>
</span></span></span></div>
<div style="font-family:Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<span style="color:rgb(255,255,255); font-family:Verdana; font-size:12px; font-weight:700; background-color:rgb(47,102,129); display:inline!important"><span style="color:rgb(0,0,0); font-family:Calibri,Helvetica,sans-serif; font-size:16px; font-weight:400; background-color:rgb(255,255,255); display:inline!important"><span>I
also used the following link to restart dbreplication</span></span></span></div>
<div style="font-family:Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<span style="color:rgb(255,255,255); font-family:Verdana; font-size:12px; font-weight:700; background-color:rgb(47,102,129); display:inline!important"><span style="color:rgb(0,0,0); font-family:Calibri,Helvetica,sans-serif; font-size:16px; font-weight:400; background-color:rgb(255,255,255); display:inline!important"><span><br>
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