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<p>I haven't found a solution for that in the UCM yet, I'm hoping it is fixed better in 12.5 .</p>
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<p>It may be one of those things that we have to get a case open for and then get a defect going on, but, this takes up time.</p>
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<p>The generic error is awful to deal with as well. & in the department name breaking a template, something being too long that you've keyed in but no explanation. I found the best one the other day so far. If you interact with the dialog boxes that come up
for a new phone/DN, and use the keyboard to submit it, it double submits. The phone gives you an "Error" but then it is added. When I did it with a DN, it actually inserted the DN twice (same pattern and partition) so I have no idea what happened there.</p>
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<p>Regarding the Universal templates, they have a lot of blank space and are annoying to use that's for sure. I've only seen it add the custom template for Jabber for whatever reason but for the phones it will use the Universal from the template.<br>
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<p>More or less some day I'd like to get some better process going to review the devices in the UCM and tweak and touch these things up. I have a lot of that working in Ruby anyways for spot checks and work. Easy enough to grab the device and make sure the
displayname and asciidisplayname values are the same and write it back. I have no time for cool things like this but the ultimate goal is to allow the technicians to use the template without straying too far or worrying about minutae, that we can pick up over
night. We'd also look for user name changes and re-write caller IDs and display names. This if course means if the directory source says your name is Ronald then we are going to put that there. Trivial enough with programming though to dip into another field
somewhere for a preferred name but I'm getting way off course now.</p>
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<p>Adam<br>
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<div id="divRplyFwdMsg" dir="ltr"><font style="font-size:11pt" face="Calibri, sans-serif" color="#000000"><b>From:</b> cisco-voip <cisco-voip-bounces@puck.nether.net> on behalf of Lelio Fulgenzi <lelio@uoguelph.ca><br>
<b>Sent:</b> Monday, November 25, 2019 2:11 PM<br>
<b>To:</b> voyp list, cisco-voip (cisco-voip@puck.nether.net)<br>
<b>Subject:</b> [cisco-voip] using the quick user/phone add - some artifacts</font>
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<p class="MsoNormal">So, tried out the quick user/phone add. I like it, although I had and am still having some issues. (See notes below for first problem I had, with solution)</p>
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<p class="MsoNormal">The issue/concern I’m having now is that the process does the following:</p>
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<li class="MsoListParagraph" style="margin-left:0in">Creates a custom phone button template with device name in the name of template and uses that instead of the device type phone button template used when creating manually.</li><li class="MsoListParagraph" style="margin-left:0in">It uses the “Universal device template – model independent security profile” instead of the device type security profile when creating manually.</li><li class="MsoListParagraph" style="margin-left:0in">The process automatically enables mobility for the user and associates their userID to the mobility ID.</li><li class="MsoListParagraph" style="margin-left:0in">ASCII Display (Caller ID) is not filled in like the other field.</li></ul>
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<p class="MsoNormal">Has anyone found a way around any of these issues? </p>
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<p class="MsoNormal">I checked the universal device template and there’s not options that I can see to pick different phone button template.
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<p class="MsoNormal">I tried creating a copy of the default universal phone button template and that is available in the drop down of the universal device template, but with the same results.
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<p class="MsoNormal"><i>This will mean a lot of going back to change things to match our current SOPs.
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<p class="MsoNormal">Original Issue. Fixed.</p>
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<p class="MsoNormal">For some historical archiving, I ran into the following problem: After deleting a phone I created using the tool, I was not able to (re)create it again. It gave me an ominous “error.add” pop-up.</p>
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<p class="MsoNormal" style="border:none; padding:0in">Turns out, what I had done, was notice that the create process created a custom phone button template, removed this and used the standard device phone button template and then delete the phone after some
testing. This left the custom phone button template (with the userID in the name) in the system. Subsequent (re)creates tried to create that same custom phone button template and was failing. “error.add” was referring to the fact it couldn’t create the template
since it already existed. </p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">---</span></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif">Lelio Fulgenzi, B.A.</span></b><span style="font-family:"Arial",sans-serif"> | Senior Analyst</span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif; color:#333333">Computing and Communications Services</span><span style="font-family:"Arial",sans-serif"> | University of Guelph</span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1</span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">519-824-4120 Ext. 56354 |
<a href="mailto:lelio@uoguelph.ca"><span style="color:#0563C1">lelio@uoguelph.ca</span></a></span></p>
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<p class="MsoNormal"><a href="http://www.uoguelph.ca/ccs"><span style="font-family:"Arial",sans-serif; color:blue">www.uoguelph.ca/ccs</span></a><span style="font-family:"Arial",sans-serif; color:#1F497D"> | @UofGCCS on Instagram, Twitter and Facebook</span></p>
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