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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">After an upgrade on our CUBE to a later IOS (ISR G2) we needed to have the duplex streaming parameter enabled for MOH/Ringback to work properly.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">I believe there is a note about that being needed for the 4400 series gateways as well, but, I know we didn’t have it before but needed it at some point to get
media to be heard properly by the far end in a network hold kind of situation.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Adam<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> cisco-voip <cisco-voip-bounces@puck.nether.net>
<b>On Behalf Of </b>Mark H. Turpin<br>
<b>Sent:</b> Monday, December 2, 2019 8:20 AM<br>
<b>To:</b> Dana Tong <dana.tong@yellit.com.au>; cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] Native Call Queuing on UCM 12.5 with SIP Trunks<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">Does the problem go away if you force an MTP?<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">Can you provide a debug ccsip messages of an external call?<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">Can you share your sanitized CUBE config?<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">Curious if your call/media is changing after the initial announcement and your ITSP doesn't care for the way you're attempting to change it.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"> cisco-voip <<a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a>>
on behalf of Dana Tong <<a href="mailto:dana.tong@yellit.com.au">dana.tong@yellit.com.au</a>><br>
<b>Sent:</b> Monday, December 2, 2019 12:36 AM<br>
<b>To:</b> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a> <<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>><br>
<b>Subject:</b> [cisco-voip] Native Call Queuing on UCM 12.5 with SIP Trunks</span>
<o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><span lang="EN-AU">*** EXTERNAL EMAIL - DO NOT CLICK LINKS ***
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<p class="xmsonormal"><span lang="EN-AU" style="font-size:11.0pt;font-family:"Calibri",sans-serif">Hi all,<o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-AU" style="font-size:11.0pt;font-family:"Calibri",sans-serif"> <o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-AU" style="font-size:11.0pt;font-family:"Calibri",sans-serif">This being back on the tools is doing my head in. I think I’ve been away too long.<o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-AU" style="font-size:11.0pt;font-family:"Calibri",sans-serif"> <o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-AU" style="font-size:11.0pt;font-family:"Calibri",sans-serif">So I have configured native call queuing on UCM 12.5.x<o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-AU" style="font-size:11.0pt;font-family:"Calibri",sans-serif">Internal calls queue fine. The initial announcement plays. Period announcements work and the MOH is fine in between.<o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-AU" style="font-size:11.0pt;font-family:"Calibri",sans-serif"> <o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-AU" style="font-size:11.0pt;font-family:"Calibri",sans-serif">External calls hear the initial announcement.
<o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-AU" style="font-size:11.0pt;font-family:"Calibri",sans-serif">There is no MOH after the announcement and the external user has ring-back tone.<o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-AU" style="font-size:11.0pt;font-family:"Calibri",sans-serif">There is no periodic announcement.
<o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-AU" style="font-size:11.0pt;font-family:"Calibri",sans-serif"> <o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-AU" style="font-size:11.0pt;font-family:"Calibri",sans-serif">Any thoughts on why internal is okay and external is not working? Is it relating to SIP supplementary services?<o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-AU" style="font-size:11.0pt;font-family:"Calibri",sans-serif"> <o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-AU" style="font-size:11.0pt;font-family:"Calibri",sans-serif">Cheers<o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-AU" style="font-size:11.0pt;font-family:"Calibri",sans-serif">Dana<o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-AU" style="font-size:11.0pt;font-family:"Calibri",sans-serif"> <o:p></o:p></span></p>
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