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Additionally, If it’s a custom MoH (not the built in Cisco tune), make sure the file is uploaded to each CUCM server individually; the working phone 2 phone scenario could be happening on nodes where the moh file is, and the trunk registered to a node where
it is not.<br>
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<div dir="ltr">Thanks,</div>
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<div dir="ltr">Ryan</div>
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<blockquote type="cite">On Dec 2, 2019, at 02:36, daniele visaggio <visaggio.daniele@gmail.com> wrote:<br>
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<div dir="auto">Hi,
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<div dir="auto">Try to check if your trunk has access to moh resources.</div>
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<div dir="auto">This means your trunk needs to be placed inside a device pool whose mrgl contains at least one mrg containing at least one moh server.</div>
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<div dir="auto">Sip trunk > device pool > mrgl > mrg > moh server.</div>
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<div dir="auto">Additional test: call some external party through your sip trunk and try to put called party on hold. Does the called party hear moh?</div>
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<div dir="auto">Regards</div>
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<br>
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<div dir="ltr" class="gmail_attr">On Mon, Dec 2, 2019, 07:54 Dana Tong <<a href="mailto:dana.tong@yellit.com.au">dana.tong@yellit.com.au</a>> wrote:<br>
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<p class="MsoNormal">Sorry forgot to mention that Supplementary services such as call forward all, transfer, hold/retrieve, and conferencing work fine.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><u></u> <u></u></span></p>
<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Dana Tong
<br>
<b>Sent:</b> Monday, 2 December 2019 4:37 PM<br>
<b>To:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank" rel="noreferrer">
cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Native Call Queuing on UCM 12.5 with SIP Trunks<u></u><u></u></span></p>
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<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Hi all,<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">This being back on the tools is doing my head in. I think I’ve been away too long.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">So I have configured native call queuing on UCM 12.5.x<u></u><u></u></p>
<p class="MsoNormal">Internal calls queue fine. The initial announcement plays. Period announcements work and the MOH is fine in between.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">External calls hear the initial announcement. <u></u><u></u></p>
<p class="MsoNormal">There is no MOH after the announcement and the external user has ring-back tone.<u></u><u></u></p>
<p class="MsoNormal">There is no periodic announcement. <u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Any thoughts on why internal is okay and external is not working? Is it relating to SIP supplementary services?<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Cheers<u></u><u></u></p>
<p class="MsoNormal">Dana<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
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