<div dir="ltr">Since you can only queue an inbound JTAPI contact, you would need to use the Place Call step in your HTTP triggered script to call a JTAPI trigger.<div><br></div><div>This is essentially the webcallback.aef script from the <a href="https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_02/design/guide/script_repository_902.zip">script repo</a>.</div><div><br></div><div>The example even shows passing a value from the HTML form to the Agent via the Session method.</div><div><br></div><div><br></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Thu, Dec 26, 2019 at 9:30 AM Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com">MLoraditch@heliontechnologies.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
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<div class="gmail-m_8259937629429712900WordSection1">
<p class="MsoNormal">Is it possible to have an HTTP Trigger go into a CSQ and on connected transfer the agent to an outside line?<u></u><u></u></p>
<p class="MsoNormal">In my testing so far this seems to be impossible…<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">My option appears to be to have the HTTP trigger application call into the queue via another application and pass variables I need sent to the agent for screen popping via session mapping. If anyone knows of a good tutorial that shows passing
variables from one application to another simply, let me know. I’ve read a few and they are very confusing.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
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