<div dir="ltr">I should clarify, the example uses both a Session and ECC data to send HTML form data to the Agent. And technically you could do it with just the ECC, and the Session is just fluff.<div><br></div><div>You would Place Call first, then with that new Contact generated in that Step, Set Enterprise Call Info with it, and your Agent will see it, since that Contact is technically the same contact as the Triggering Contact in your queuing script. You don't even need the Session at all.</div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Thu, Dec 26, 2019 at 12:52 PM Anthony Holloway <<a href="mailto:avholloway%2Bcisco-voip@gmail.com">avholloway+cisco-voip@gmail.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr">Since you can only queue an inbound JTAPI contact, you would need to use the Place Call step in your HTTP triggered script to call a JTAPI trigger.<div><br></div><div>This is essentially the webcallback.aef script from the <a href="https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_02/design/guide/script_repository_902.zip" target="_blank">script repo</a>.</div><div><br></div><div>The example even shows passing a value from the HTML form to the Agent via the Session method.</div><div><br></div><div><br></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Thu, Dec 26, 2019 at 9:30 AM Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com" target="_blank">MLoraditch@heliontechnologies.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
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<p class="MsoNormal">Is it possible to have an HTTP Trigger go into a CSQ and on connected transfer the agent to an outside line?<u></u><u></u></p>
<p class="MsoNormal">In my testing so far this seems to be impossible…<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">My option appears to be to have the HTTP trigger application call into the queue via another application and pass variables I need sent to the agent for screen popping via session mapping. If anyone knows of a good tutorial that shows passing
variables from one application to another simply, let me know. I’ve read a few and they are very confusing.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
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